Controllers and Music services

The volume sliders in new app require a very precise touch on the small ‘dot’ before you are able to ‘slide’ the volume. Yes, you can tap volume up/down.Could an additional alternative approach be taken, like Apple Music, where you can slide the volume by touching anywhere on the volume slider, and sliding left/right, ie using a less precise approach? 

With firmware 16.3.1, released yesterday (I believe), the library search that was recently introduced seems broken?(On the other hand, it did seem to restore the ability to play from library playlists. But do we have to go one step forward and one step back all the time? 😉) 

I have a Sonos speaker set up in my house, prior to the app update i had no issues at all. Now i struggle to play music I’ve selected on a speaker i want to use. WiFi has been checked and no issues with it. The speakers are coming up and are available to start streaming music but once selected after a few seconds it says unable to connect. 8/10 this happens. On the off chance it does connect, it then disconnects itself and will reconnect itself after a few minutes and play a different song. Grouping the speakers is also not available.Is there anything you can do for this? It’s very frustrating as I’ve spent so much on a sound system and for it to not work! 

Hi community,After updating to the new SONOS app, the IDAGIO streaming service doesn’t continue by itself between movements in symphonic music. If the symphony have, let’s say 4 movements, you need to go to switch between them manually. Does anyone know what to do?

Since the launch of the new app, my husband and I cannot both use our app in our home at the same time. Whoever launches it is the only one that can adjust sound or selection and that’s super frustrating. Also, it continually defaults to a speaker we rarely use, and no matter how many times we select the correct speakers it keeps moving to other speakers. Again super frustrating. 

I just updated the Sonos app, and now Apple Music is not playing lossless anymore, at least there is no “lossless” logo showing. Before the update, I never had a problem with lossless playing.Did the new update remove lossless playback with Apple Music ? 

I have two Amps controlling 4 speakers, two each.  One set/Amp is ‘outside’, one set/Amp is ‘inside’.  I configured two wireless Pico Audio Devices (with the Lutron hub) and all worked great!  All of a sudden (after Sonos update?) now both Pico’s control both sets/Sonos.  I opened a case with Lutron. They told me to un-pair and re-pair both.  I did that, and the Same thing persists. Any suggestions? JGS

In the app there are no sliders for volume control. I can play music on my two play:1 speakers but can only control volume with the volume buttons on the actual speaker. The volume sliders in the app work for my beam, just don’t understand why they don’t work for play:1

I order my music library into four folders corresponding to broad categories, each of which contains many sub-folders. Each of the four is a “Sonos favourite”. This convenient way of navigating the library continues to work in the desktop app, but in the new IPad app, under each of these favourites is the message: “No longer available. Press Edit Home to delete”.Will this way of organising a music library once again become possible, and if so, roughly when?

For the last couple weeks, my music library queue keeps getting cleared. I can go to music library songs and say play all and it will fill the queue. I usually have a sleep time set at night. Then at some point, I will go in the app to resume and the queue will be empty. And not because everything was played. The first time I noticed this, I went into settings and saw my network address was gone I went to the app on my pc  and it couldn’t connect to the address.  If keep trying with the same address, it eventually works. Nothing has changed in my router. another weird thing, I can’t access my iTunes imported play lists anymore if I try to play one, it says music not accessible, then if I try to go to artists or songs, those are no longer readable either. After maybe ½ hour I can access them again. But not the playlists. They can play fine directly from iTunes on my pc.     

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Next up on the list of things badly broken by the new app  - device selection. I have 5 Sonos devices and the system now wants to always select the first one alphabetically. In this case, the one named Bedroom. When I powered that off it picked Kitchen. But I want to play on Living Room, so I select that, but the app wants to play on Kitchen+1. So I uncheck Kitchen a second time and then it plays on Living Room. But it continues to show that only Kitchen is the device selected. However it shows that music is playing (the bouncing equalizer) on Living Room even though that is not selected!  So I uncheck Kitchen a third time and select Living Room again, which is still playing music, and that made it stop playing altogether. And Kitchen is the selected device!Anyone else seeing this weirdness?How in the world could Sonos have released this piece of garbage. Each day I use the new app brings out another glaring defect. Sonos needs to fix this piece of junk. I

Hello. As usual, the integration with the audio app I want to use is buggy and not a good experience. In this case, it’s Audible. I have been listening to a new book for weeks now. Connected Audible and it doesn’t show up. Don’t see any way to search for my book. I deleted and reinstalled both Sonos and Audible app as well as restarted my router. So it’s all pretty frustrating as I can’t listen to the book across all my speakers. I used to be able to connect via Bluetooth using a Bluetooth speaker and then just link the other speakers using the app but this seems to no longer work with the new app release. Please help. I just want to use this system and I’m constantly not able to.  

I lost access to my music library (on my Mac Mini) after 7pm tonight - it appeared to coincide with an update on our MacBook (that I couldn’t avoid).I have now lost access to my Music Library on both my S1 and S2 products - anyone know why that might be?These are the messages I get:S1‘// Jamess-Mac-Mini/Music’ is no longer available. The device where the music files are stored may not be powered on, or the path my have changed.Go to settings>System>Music Library>Music Library Setup to check the path.The only options I get are to add/delete a music libraryS2Sonos was unable to add the music folderUnable to add the shared folder “James-Mac-mini/Music” to your Music Library (913)As I said, all was working until around 7pm tonight, then everything stopped. So disappointed.  

Any word on when we will get the ability to remove "Pined by you" items from the web controller home screen?I've gotten 16 of the useless things showing above my favorites and can't see an option to delete themin the web controller.

Manage drop down menu: Choose Music Library Settings: Press + Choose “another folder or drive connected to my computer” (as my music is not in “My Music Folder”)  Browse: choose folder where my music is : Users/MYNAME/ Dropbox/iTunes  Next → SONOS WAS UNABLE TO ADD THE MUSIC FOLDER, ACCESS TO THE SHARED FOLDER IS DENIED - CHECK THE USERNAME AND/OR PASSWORD I read some other posts about this problem, so I already did the following two possible fixes: System Settings: Sharing: and I turned ON File Sharing and Media Sharing  System Settings: Privacy & Security: Full Disk Access: +. and I added Sonos, so that it can access data on my Mac. Then I restarted Sonos.  Still doesn’t work I'm not sure what to do next.   DETAILS OF MY SYSTEMiMac 2019macOS Ventura 13.0.1 Sonos Controller for MacSonos OS : S2Version 14.19

Why can i not listen to RadioTunes anymore on my Sonos? Before i was very happy for my Sonos, but not anymore😳👎👎. I have called Sonos support here in Denmark, but they was not to any help🤔👎. All the problems started with the new TuneIn update + the new Sonos update.

I’m not sure why Sonos thinks this is a desirable feature, but it drives me crazy: Whenever I shuffle a playlist, the very first song in the playlist’s “natural” order is not shuffled. The rest of the songs are shuffled, but not the first song. This sucks.Another unrelated nuisance is that Sonos seems to restart playing the shuffled playlist from the beginning without any prompting from me. So for example, if play a shuffled playlist, sometimes it will continue to play where it left off, and sometimes, inexplicably, it will start from the first song again.I’m wondering what the logic is behind these annoying behaviors.

I upgraded my wifi mesh system. Now any hard wired computer that uses the S1 controller cannot see the system. The system works when using the app with my phone. With the desktop app I connect to the system and I get the  “ connected to the system”  screen. I click done and it immediately goes to the desktop app screen stating it cannot find the system. All speakers are seen on the mobile app and work fine

Can you let us know when Sonos Playlist will be available in the new app?

An alarm I saved that worked yesterday is shown today as “not available” and did not work.  Why is this?

I have a 4 speaker system which the latest update has rendered virtually unusable.Group volume control is useless, every time the app is opened I get the unable to connect message and when I try to connect to existing system it says no products can be found!When it does eventually find the system (can take up to 3 minutes), it can drop out at any minute.Why the app can't just be rolled back to a previous version is beyond me, at least that actually worked.I've read Mr Spence's email apologising on behalf of the 'Team' but as this debacle is now into its 4th month with zero improvement, all I want to here from him now is he's done the decent thing and resigned. 

I just upgraded from my old Sonos 1. Generation (from maybe 15 years ago?) and bought a couple of Move 2’s and a Move.  Installed the new version of Sonos and everything works EXCEPT when I try to play from Apple Music.  I have authorized Apple Music to play in Sonos.  I see the music I want to play on AM.  I select a song.  It either scrolls step by step through the entire album, playing nothing OR if I select a particular song, it seems to play for about one second and then it stops and the play button shows again.  I used Sonos with Apple Music in the past with my old system, never had this problem.  I tried removing and re-adding AM as a service, still the same useless behavior.  I have no idea how to fix this.  Spotify and Sonos Radio working fine.

Hi, new sonos app was just installed on my android. It is a mess, half of the services won't work, can't find the other half. Design is chaotic. Had my favourite radio stations on top, now they are mixed and hidden somewhere. How do i revert to the old version?

Background: iMac using macOS Sonoma 14.5; Sonos Controller for Mac Version 16.2, Sonos OS S2, Build 79052294; Play 1 Sonos OS S2, Version 16.2 (build 79052294), Hardware Version 1.8.3-1.0There have been a lot of helpful posts for Mac users with work arounds to access their local music library once it disappeared after updating to the new app. Some people had success - others didn't including me. I’ve tried all the suggestions several times with no joy. To date (27 May 2024) I haven’t found anything other than a statement from Sonos that they plan on having this issued resolved by mid-June. Am I missing something?Radley