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"No product found message" overused?

  • August 29, 2024
  • 3 replies
  • 62 views
C

I am generally happy with the new app (ever since alarms were fixed).

I know Sonos still works on much bigger app issues at the moment but there is a minor suggestion I would make. Whenever I start the app, I get the dreaded "No product found" message for a brief second and then the app loads fine. Given all the connectivity issues people are having while getting that message, my heart skips a bit every single time.

Would it make sense to introduce a delay in the app before you show that message which definitely doesn't add to the positive Sonos experience.

Thanks.

 

Happy customer since 2008

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3 replies

MoPac
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  • MoPac
  • Headliner II
  • 1110 replies
  • August 29, 2024

 The new app jumps the alarm gun on several occasions.  My fav is “Something went wrong”.

sigh
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  • sigh
  • Prodigy II
  • 414 replies
  • August 29, 2024

I was quite surprised when the desktop app decided to display “We found Sonos on your network” after they were moved to a completely different network my desktop machine can’t access.

Out of curiosity after clicking on Let’s Connect, it decided it couldn’t find any and recommended I move them closer to my router. Had to close and restart the desktop app to get it to display the correct message.

I’m assuming the speakers reconnecting to the Sonos online api after being moved triggered the desktop app, rather than any local discovery with firewall cracking capabilities. 🙃

Corry P
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  • Corry P
  • Sonos Staff
  • 9133 replies
  • August 30, 2024

Hi @Cybervlad750 

Welcome to the Sonos Community!

Thank you - I've marked this thread as a feature request and it will be seen by the relevant teams for consideration. Keep the ideas coming!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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