Controllers and Music services

 Ever since the launch of the new S2 app my system has suffered from the error code 913 unable to load local music library issue. I tried the various workarounds indicated by the community, and I still can’t configure my library directly, the 913 error code persists. However I have succeeded in implementing the NAS workaround, and have managed to get the library recognised through configuring the Music folder on my windows C: drive as a NAS drive. But this only partly works, some albums are shown correctly, some are shown multiple times, some don’t show at all, and when I try to play something from my library via my iPhone app I frequently get “Something went wrong. Try again.” Helpful! I’ve checked the consistency of the iTunes library, and it is fine. I wonder if this is a “feature” of the new app, or if I have configured something incorrectly. Am I a victim of Sonos incompetence, or my own? Would much appreciate the community’s help and advice. Sonos support has been lacking to date

Can you plz fix the app,volume up and down are so slow and to play a new song takes ages!fix it god dammit!!!everything is so crazy slow with the new app!!

We have 4 play 1s and 1 play 5, gen 2. 2 of the play 1 are connected via ethernet cable while the rest are wifi connected.When I remove one of the ethernet connected play 1 all of the wifi connected speakers disconnect.Current version of the Sonos app will not allow for network wifi to be reset or updated for wifi connected speakers, even after ethernet connected play 1 is reconnected. So far the only option seem to be a factory reset and re-install a “new” system? Is this true? Please advise. Thank you! 

I experience a significant delay when playing music on my Sonos ARC from my iPhone (13 Pro Max, latest iOS). It can take up to 3-5 seconds for changing track. The only solution I have found so far is unplugging the soundbar for a few moments and then put it back on. I am listening from Spotify directly Airplaying to the soundbar but same can be experienced using the Sonos app. This is happening since after the first maybe month from purchase so in the last 6 months or so. What can I do to make it work without this delay besides unplugging the cable? Also I am not sure if Trueplay settings are saved after such reset. 

All is in the title. Thanks in advance for your answers!

Two clients - both using S2, both using Deezer exclusively, both recently updated S2, but one has iPhone 14, one has iPhone 15.  On iPhone 15, client can create Playlists and access playlists made prior to the update..  On iPhone 14, client cannot create playlists nor access playlists made prior to update.  After selecting Deezer from the main page, the next page appears the same on both phones and includes Playlists as an option.  Selecting Playlists takes you to two different pages, depending on the phone.  On the iPhone 14, the next page includes only one option under the heading “My Playlists” which is “Loved Tracks,” and it doesn’t work when you attempt to select it.  There is no access to previously created playlists.  On the iPhone 15, the next page includes a playlist page with options headed by “Create Playlist,” and these options are fully functional.  The iPhone 14 is the first image, the iPhone 15, the second.  I uninstalled the app on the iPhone 14 and then downloaded and

hi,is anyone know how to play Lithuanian radio on sonos 1,which service to use?before i was using TUNE IN,after update sonos app,lithuanian music gone,german radios gone?!…..or is it possible to play on sonos2?

Hi, I am new to Sonos. I have connected Plex to Sonos and in the Sonos App, I can see and play tracks from a ‘music’ library (= speech tracks), but not the proper music library, I want to connect Sonos with. How can I switch and connect to the correct?Other Sources are not accessible if this is what I should look for. I get an error message to try later there.Changing the alphabetical order of the two libraries does not have any effect either. Also, and probably connected to the issue, I am able in plexampt to select sonos as the device to cast to, but the tracks remain mute or get skipped. Any hints what I should do very appreciated. 

Did the work around by sharing folders work for anyone? I got Sonos to add one shared folder but then it wouldn't index the music in the folder. Still no access to mudic from my PC or external drives.

Hi,After searching for an artist on Deezer, one of the options available is to play their “top tracks”. On the old S2 app this worked fine. I could search for the artist, select “top tracks” and then “play” or “shuffle play”.On the new Sonos app, I can get to the artist “top tracks” on Deezer, but then it only appears to let me play one track at a time. I can play a track, but once that track is finished it won’t move on to the next one. It just stops playing anything.Is this user error, bug, or planned feature? Can you advise how I can play an artist’s top tracks on Deezer please?Thank you.

Please please please restore SMBv1, you probably have no idea how many Sonos users you have silenced. Before the May update music played fine, no issues, no machines compromised, no security issues, no loss of password, it just worked. Every Sonos user I know has had access to their local libraries dropped, without their permission due to loss of SMBv1 support. Many did not realize what SMBv1 was, their system just worked. Even me didn’t realize, as it just worked, select music and press play...music played. Come May update, libraries gone, no way to reconnect. Surely it is up to us the users if we want to enable/disable SMBv1 support not Sonos ? Don’t give me that bollards of “they must move on...” my new Android V14 phone connects fine to SMBv1 share, my Window 11 connects fine so why not Sonos ?  Very very disappointed in Sonos behaviour. I even wrote a review of Sonos speakers on a major retailers web site about Sonos behaviour and degradation of functionality and a executive conta

After the latests app update I can finally search my local music (NAS).However, the playlists there will not play? Any solutions to that…? Thanks!PS: Also I have to restart the app again and again because the app loses ‘sight’ of the NAS… sad.

After the well done marketing add campaign (The Sonos app has been redesigned and is better than ever), the installation of the new app deleted all my TuneIn Radio stations which contained the URLs.How can I add the stations URL again to the new app ?

Thank you...this appears to be an ongoing unanswered questionIn the iPhone app [and Mac app] one can set and apply individual volumes for all speakers in a group.Let us assume that the group volume is 6 with room volumes between 2 and 10 all remembered and workingOne can turn music / radio etc on and off and volumes are remembered.When setting alarm one picks a room then groups the rooms to be included and sets volume a 6Alarm when activated at time requested resets all room volumes to 6This is simply not good enough and needs to be addressed.If it works under normal conditions of turning music on and of at grouped but individual volumes then surely this setting should also be easily controlled in the same way with the alarmAgain, Many Thanks

Sonos- What have y’all done?  I just did the update a few minutes ago and now my library will not play.  It continues to say Unable to browse music.  This is absolute nonsense.  And, to boot, my speakers keep ungrouping now.It is now mid July and I have seen no improvements- I did see crossfade has been added to the app but you still can’t do anything with music queues.  The app is extremely slow after this last update.Do you just not care about your customer base?  I have ten SONOS speakers and now I am back to square one with streaming music from Amazon, etc.  UNACCEPTABLE.

This is the email I’ve sent to the CEO in response to his message from yesterday - please show your support if you agree.  Dear Mr Spence,Thank you for this email and public acknowledgment of the incredible challenges SONOS have caused to their loyal customers who usually have several of your products at home. I appreciate the efforts your company is undertaking to fix all the bugs as quickly as possible, nevertheless there is one point that I believe does not receive sufficient attention i.e. your decision to block support for local libraries over SMBv1.Indeed, it might not be the latest standard and it has some vulnerabilities, but in isolated environments like local home networks of majority of your customers these vulnerabilities do not pose material threat because a) there is no access to internal network from outside and b) the only content that would get potentially compromised is the music library, so really nothing confidential.My case is as follows - I have my local Sonos lib

Following the update I cannot get my preferred radio stations to play, even through the new search function.

Concerning the new Sonos app, I can’t find a way to have Sonos play or shuffle all the tracks in my Tidal collection. I can play and shuffle all tracks in a playlist, but not all the tracks in the collection like I could do with the old Sonos app.Am I missing something?Mark

After Update 80.00.20 all devices are Not available.With the old 16er Version everything was Fine.S2 with sub,Playbar,play3 and move.the devices are available in my Spotify App.In Sonos s1app are the devices viewable ….   IOS iPhone 15max pro

I have 2 different Sonos systems using s2 one at home and one at work after I connect to one the next day the other one doesnt automatically connect i have to Find the system. 

I have the impression that for some time now, when playing music via AirPlay, whether it's Apple Music or Spotify, I have to set the volume to almost 70 to have reasonably loud music in the room. At levels from 10 to 50, you can hardly hear anything. Is it normal to have to set the volume to 70-80 percent to get reasonably audible music? I've had the Arc for a few weeks now, and this has always seemed strange to me.Yes, I've checked the settings in the app; the volume is at 100 percent, I don't have any night modes enabled, TruePlay has been performed. Interestingly, for example, games from the PS5 are very loud and there, with CoD, I set it to a maximum of 28. With Apple TV 4K, it's better, but for Apple Music, I still need to increase the volume to 50-60.How is it for you? I'm particularly asking about the volume on the iPhone when playing music through AirPlay to the Arc.

Hi folks:Hoping for some help here … in the new iOS app, where do I find:My local music library content? My Sonos playlists? The following missing connected services: Pocket Casts, Radio Paradise, Radioplayer, SoundCloud, Plex, Audible?All of 1-3 above are visible and playable when I use the macOS Sonos app (or my own SoCo-CLI command line utility).Thanks!

As the Sonos app is now completely useless I gave up on workarounds etc. I run all my music from a Mac and I discovered an app called REMOTE in the Apple app store , downloaded it and hey presto it works, I can play all my music through my Sonos system using my iPhone and iPad. It works better than the old donor App. Hope it works as well for anybody who tries it.

I have got an update of my speaker Type 1 from S1 to S2. I have installed the new App Sonos 2.  when I use Spotify the connection brake down scree 1,5 min and I can’t start again need to close down all conditions and start again, but after 1,5 min brake down again.Notification I don’t ask for an update of my speaker  that have Sonos don automatically. I note it when my system don’t work with the speaker Typ 1 who gave bean update to S2. I have contact with the Swedish service yeasterday but that take 80 minutes and the chat 60 min. I can’t use the service. I have used Sonos more the 10 years without problems. Johnny Wärnelöv 

i can no longer see my music library or update it (says pinned content is no loger available) and cannot add Apple Music as content as it says it has expired and requires reauthorisation. Is anyone else expeiencing these problems