Controllers and Music services

Sonos really screwed the pooch on the update.  Nothing connects now, simplicity is gone.  What in wide world of sports were you thinking?????  Was there any real world testing done?  Massive screw-up.  Thinking of pitching what I have and starting over with another brand.  Awful product

We know it’s bad, they have not provided guidance, and I can expect a few months before it’s back to ‘before the regression’ of features.  I just want to know how to install the old app. Need to move on with my life. No drama. My mistake for falling for their hype.  thanks!

I have been a loyal Sonos customer for at least 15 years, even invested in Sonos arc which is not cheap.Removal of the iPhone hardware buttons for volume control is a disaster.i have read all the arguments about blaming Apple etc. I just don’t care about this blaming each other. I am now looking to get rid of my Sonos system.m and would advise those looking to check other systems into this issue is fixed. no button volume control is a show stopper for me.the volume always comes on too loud and it takes too long to find the in app slider to adjust the adjustment slider is useless - not easy to adjust.the only time it is ok is when I am using TV with Arc - tv remote works well.all our music is Spotify. I would choose WiFi speakers that allow volume control from the iPhone buttons. a very sad Sonos customer. 

Hi, as many others have also posted about the poor quality, functionality, and poor look and feel of the new App.  Clearly its not popular and has been hurried through, and/or not very well thought out from a ‘real user’ perspective.SONOS, please supply a rollback option to S2 ASAP!Also, can any other iOS users confirm that if subscribed to Spotify, then the number of Playlists appear to be limited via the new SONOS App.  I have a couple of hundred playlists in Spotify, these used to show in the S2 app with no issue, the new App only seems to show around 30 Spotify Playlists in my SONOS Playlist library.  Can anybody confirm this is an issue too?Come on SONOS, please sort this mess out ASAP!!!

Since the most recent Sonos app update, my Amazon music randomly sops playing in the middle of a playlist or queue. Not had this problem before and, wondered if anyone else experience the same thing?

I have been avoiding this: having forced my phone to hold onto the previous version until this morning and Sonos have forced the old app to stop working - so, thanks for that. Now, I connect, select music and click play… and it doesn’t. It pretends for 3 seconds that it will… and then it won’t. Any thoughts?

Side update my components do not play thru Sonos speakers Now what? Tuner is. Yamaha R-5

Hi, I have just set up a pair of  Sonos 300 speakers and want to connect to Amazon music. In the Sonos app, I can connect with my Amazon account and select my music but it won’t play through the speakers. Anyone help please? 

Downloaded new app. Updated new app. Wi-Fi connected. Showing no content downloaded and nothing will play on any of my dozen speakers. Pandora or Apple Music. Channels and songs show when I try either one but when you hit play symbol nothing happens. Anyone else having trouble with the app.? Is it a software screw up with new update?

I use Qobuz as music streaming platform. Since the Sonos has bern updated I can’t see any of my Qobuz playlists anymore. It’s strange because I can see my Qobuz favorites. Same issue with my wife. The new Sonos app doesn’t seem to be well functioning.

The new version of the app makes it extremely difficult to navigate with various sets of speakers in my house . Absolutely useless. No comparison with the previous version i urgently want back 

The new “improved” app version seemed to wreck all of the features that made a personal music library on Sonos usable. Two major problems:There is no way to search your own personal music library anymore Browsing your personal music library is extremely painful if you have thousands of albums. We used to be able to zoom in by first letter. Now if you want something beginning with a “T”, you have to scroll through hundreds of screens worth from “A”.Has anyone found a workaround for these?I know Sonos has been optimizing for streaming services these days. But completely abandoning support for your own hosted music library was not what I expected.

All,my latest diagnostics: *The new Sonos App removed the classic TuneIn Station and so many radio station cannot be consumed. This is unbelievable. Apart from all the issues with the new app this is the worst.Now after the latest upgrade from desktop application the old Android app cannot be used anymore - again outrageous! I am not interested in using the new App as it does not work properly and removed very important services for me.What can be done the reset all devices to the previous state so that I an continue using the old app. I dont want to upgrade to a mediocre, service restringing application. *Moderator Note: Diagnostic number removed* 

When listening to SiriusXM the service unexpectedly cuts off every 15 minutes or so. Why? Never had this issue before with my Sonos system.

Help!  Had 2 chat conversations with helpdesk as none of my  sonos playlists are there following the app update. They refer me to call technical help but each time i try, it is over 75 mins wait time. Can anyone here help me to resolve? 🙏🏼

My Amazon streaming has stopped as of this afternoon (1:30 EST).  Has anyone else experienced this?  I have rebooted, logged into Amazon with my credentials, etc.  No Luck.  Now, I have 9 speakers that are totally useless.  I purchased Apple HomePod which is my life saver for now.  I want SONOS fixed- the interface is more elegant on SONOS believe it or not.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. I moved and now I cannot access any of my devices. When I hard reset them to add them it says I have to do a software update but I have to sign in as the system owner. I am the system owner?! This has been a very frustrating experience and based on messaged I have found online no one has an answer. Not sure why such a hefty price tag if the app is so difficult, especially for moving to a new house.

My apps on the iPad and iPhone are not showing my Sonos playlists that I created. I read the “we are soooooo sorry” letter and I didn’t see this issue addressed, anyone have an update? 

Yesterday I came here complaining that the volume sliders lag or are unresponsive. Sometimes they just reset downward when trying to turn the volume down.  well….i did the iOS 18 beta update and the lagging (or resetting) volume problem is gone. I can’t believe it.  iOS 18 betapro max 15I’d send you the build but I can’t cut and paste it. If it’s important you you, reach out 

Just purchased a Port to play music through my speakers in my home gym.  I have several Sonos products throughout the house. Port added to system without problem. Will not play Apple Music playlists. I have re-authorized Apple Music in the Sonos app…and Apple Music plays without issue on every other device. Port will play Amazon, Spotify, and Tune-In without issue.  Just will not play Apple Music. Has anyone else experienced this …and if so was the issue resolved? 

Calm Radio stations don't appear in the wake of the app update disaster. The service is still there, but it does  nothing. Yet the Sonos status page lists it as working. That's three of my favourite services gone today--Calm Radio, CBC and Amazon Music. Great work, Sonos!

Hi all, on the new Sonos app, if I look for a band and choose a song, Sonos now only plays that one song, instead of playing the next song on the album, did it always do this or is this a new app thing? Also seems to find it difficult to connect to my Sonos speakers and control them properly, issues when I’ve selected a song it doesn’t play, or trying to forward a song to next it doesn’t do it 

My Music Library has disappeared after a recent Sonos update and now I am unable to add it back.  I get an error message saying “Sonos was unable to add the Music Folder”.  I would greatly appreciate any tips on resolving this issue.  Thank you!

Je ne peux plus gérer les paramètres enceinte arrière plus tous les réglages aigu grave etc me demande de me déconnecter et de me reconnecter mais rien ne marche merci Moderator edit:Google Translate-I can no longer manage the rear speaker settings plus all the treble bass settings etc. ask me to log out and log back in but nothing works thank you 

App Update version 80.02.04Still missing the option to play the whole list of songs under these paths: - My Collection - Tracks- My Collection - Artist - XXX (chose an artist)  - TopTracks- My Collection - Artist - XXX (chose an artist) - Artist Radio- Recommended New Tracks