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amazon music

  • June 14, 2024
  • 2 replies
  • 41 views
B
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The only way I can play amazon music on my sonos system is to use the amazon music app. The update has been a nightmare. Everytime I use the app it say no system found. Have to reset network settings Everytime.  Sort this out sonos. The system has been great since I got it about 8 years ago.

 

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2 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • 1255 replies
  • June 14, 2024

Have you tried resetting the mobile app and reconnecting to your system?

Or, hardwiring a main speaker, soundbar, Amp Five to your network? My Amazon music works fine in my home.

Corry P
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  • Corry P
  • Sonos Staff
  • 9134 replies
  • August 26, 2024

Hi @blindhorse 

Thanks for your post!

I’m sorry to hear of this issue you are having with Amazon Music playback on your Sonos system. I’d like to look into this for you, but will need your help.

Please follow these steps if you are still experiencing this issue:

  1. Recreate the issue in whichever way you can.
  2. Immediately submit a support diagnostic afterwards.
  3. In your own time, come back here and post the following:
    • Verify that you have submitted a diagnostic (please do not share the given number)
    • What exactly it was that you were trying to search/play
    • Your location (country is detail enough)
    • The current OS, Make and Model of your device (e.g. Samsung Galaxy S23 Android 12)
    • The version number displayed in the Amazon app (if you have it installed)
    • If clearing the cache for the Amazon app helps matters at all (please try the steps on this page, especially the highlighted part)

I look forward to hearing back from you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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