Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.
Answered
The new app displays and error when connecting to Sirius
Best answer by Corry P
Hi
The SiriusXM service is on my Sonos system. When I select, it opens. When I select a station to play I get an error function that states “something has gone wrong, try again”. I try again and continue to get the same error time after time.
In that case, I recommend removing the service from your system, then adding it again:
Remove a music service account from Sonos
I know how to reboot my router. The Sonos app is running on my Iphone. To reboot the Sonos app do I sign out and then sign in or do I go to reset App? If I go to reset App will I have to set up my surround sound system again?
Try the above steps first - if they do not help, you could try a reset of the app, but I’m not sure it would help. It would also count as logging out and in again, so it would save you from trying that too. Resetting the app will only affect the app - your Sonos system will be unaffected (which is why I’m not sure it will help, but I’ve been wrong before).
To reset the app, go to User icon » App Preferences » Reset app » Reset. Opt to connect to an existing system on reopening the app, and sign in to your existing account.
I hope this helps.
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+19Hi
Welcome to the Sonos Community! And, apologies for the delay!
I’m sorry to hear of the issues you’ve been having with playing SiriusXM on Sonos.
If you mean you were able to play on Sonos from within the Sirius app, I’m afraid this has never been possible. Perhaps you were using AirPlay or Bluetooth to play to Sonos?
If, however, you mean that you are unable to add the SiriusXM service to your Sonos system, could you please elaborate on how it goes wrong? Thanks. It’s probably worth trying a reboot of your router, and the device that the Sonos app is running on - either of these steps could help.
There was an issue preventing users in Canada from adding SiriusXM last month, but that has now been resolved.
I hope this helps.
The SiriusXM service is on my Sonos system. When I select, it opens. When I select a station to play I get an error function that states “something has gone wrong, try again”. I try again and continue to get the same error time after time.
I know how to reboot my router. The Sonos app is running on my Iphone. To reboot the Sonos app do I sign out and then sign in or do I go to reset App? If I go to reset App will I have to set up my surround sound system again?
+19Hi
The SiriusXM service is on my Sonos system. When I select, it opens. When I select a station to play I get an error function that states “something has gone wrong, try again”. I try again and continue to get the same error time after time.
In that case, I recommend removing the service from your system, then adding it again:
Remove a music service account from Sonos
I know how to reboot my router. The Sonos app is running on my Iphone. To reboot the Sonos app do I sign out and then sign in or do I go to reset App? If I go to reset App will I have to set up my surround sound system again?
Try the above steps first - if they do not help, you could try a reset of the app, but I’m not sure it would help. It would also count as logging out and in again, so it would save you from trying that too. Resetting the app will only affect the app - your Sonos system will be unaffected (which is why I’m not sure it will help, but I’ve been wrong before).
To reset the app, go to User icon » App Preferences » Reset app » Reset. Opt to connect to an existing system on reopening the app, and sign in to your existing account.
I hope this helps.
Followed the recommendations above. I can ID stations. Cannot connect to Sirius XM stations. Sonos radio works without issue.
+18How long did you wait after the error showed. I get the Something went wrong error on a regular basis. I just wait and after some time whatever I’m trying to do works. This app is slooooow!
+19Hi
Thanks for trying those steps.
Unfortunately, I cannot test Sirius myself as it is not available in my country - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
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