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amazon music

  • June 17, 2024
  • 1 reply
  • 49 views
P

I am sure this question has been answered already but any help would be appreciated. Having had Sonos for a few years now with no issues since the new app I am having issues playing music from my playlists from Amazon music. Everytime I select a song it comes up saying ‘something went wrong. Try again’. I have rebooted everything, my internet works fine and is fast and have deleted and reinstalled the app but still having issues. Everything worked fine prior to the new app.

any suggestions as to how to resolve as I am at a point now if I can’t resolve will bin my Sonos app and buy something that works!

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1 reply

Corry P
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  • Corry P
  • Sonos Staff
  • 9134 replies
  • August 26, 2024

Hi @Paul WT 

Welcome to the Sonos Community! And, apologies for the delay!

I’m sorry to hear of this issue you are having with Amazon Music playback on your Sonos system. I’d like to look into this for you, but will need your help.

Please follow these steps if you are still experiencing this issue:

  1. Recreate the issue in whichever way you can.
  2. Immediately submit a support diagnostic afterwards.
  3. In your own time, come back here and post the following:
    • Verify that you have submitted a diagnostic (please do not share the given number)
    • What exactly it was that you were trying to search/play
    • Your location (country is detail enough)
    • The current OS, Make and Model of your device (e.g. Samsung Galaxy S23 Android 12)
    • The version number displayed in the Amazon app (if you have it installed)
    • If clearing the cache for the Amazon app helps matters at all (please try the steps on this page, especially the highlighted part)

I look forward to hearing back from you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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