Controllers and Music services

Has Sonos fixed the access to music library yet?

Before I get into how SLOW it is, let’s talk about the interface - TERRIBLE.  Alarm - missing.  Search - terrible.play list maintenance- missingi completely regret adding multiple SONOs devices to my home. hey SONOS -  get your act together and FIX IT!

I’m not technical but I had the ability to use my turntable and CD player through Sonos Gold. It changed to Black and no longer have these items in my menu? Will they be reinstated. I have specific Sonos equipment to achieve this connectrivity which now do nothing? Thanks 

I am redirected to tidal, I log in, then it says: all done return to your Sonos app, when I retur Sonos app shows a ! symbols and fails

This is has been happening since the big software ‘update’.  Songs in playlists from hard drive will randomly skip. If you go back in the playlist you can force it to play.  It also started with the update to skip some songs consistently after playing a couple of beats. Then the same songs in a different playlist plays just fine.  The songs at 320k mp3 44.1. The network is solid and fast.  Anyone else had this problem? This update has taken what was a solid system to something less than reliable.  Any help appreciated. 

BeinSupport hatte ich auch kein Glück. Zuerst wollte er sagen dass mein Wifi Mesh nicht unterstützt wird, weil er mein (sonos) Boost mit einen nicht unterstützende “extender” verwechselt hat. Jetzt habe ich auf seine Anweisungen alle speaker im gesamten Haus aus und wieder eingeschaltet und jetzt? Nichts. Kein speaker vom gesamten System im app mehr vorhanden.Also, das Ursprüngliche Problem ist weg, was der Support auf ein Netzwerk Problem andeuten wollte. Mein Fernseher hat wieder Surround sound, die Moves und Schlafzimmer speaker funktionieren. Aber mit die App sind keine zu steuern weill es erkannt kein einziger. Auch wenn ich versuche die zu finden. Sehr Ärgerlich. Moderator edit:Google Translate- I had no luck with support either. First he wanted to say that my WiFi Mesh was not supported because he had confused my (Sonos) Boost with a non-supporting "extender". Now

If you have an album that has one ALBUM artist, but various individual artists as part of it (say, a soundtrack), you see the album listed repeatedly for each SONG artist vs the ALBUM artist. Also related to this, the app seems to have an upper limit for number of albums it will show in a list, so, for example, my soundtrack album list tops out in the B's, with no way to keep scrolling for more albums. 

Hi,Is there any update on software fix for the 913 error on macs?  I tried the workaround, which didn’t work.  And when I tried the guest option, it said it loaded my music but everything was blank.  Anyone have this problem and found another workaround?

I saw some posts that relate to this problem, but no solution.  I have an older Sonos system and use the S1 controller.  I used to be able to stream podcasts through iHeartRadio and TuneIn Radio music services, but recently I started getting an “unable to connect/connection lost” error.  I can still stream music through those services, but not podcasts.  I also tried adding the Pocketcasts service, but that didn’t work, either.  Is there a solution?  Also, casting from those apps directly to my Play 5 speaker is not an option - for some reason the speaker isn’t recognized on the network.  Can anyone help??

I can no longer select specific speakers to play specific music. Instead, each speaker plays something that was cued up days earlier and won’t shut off! My four speakers are now worthless. Anyone else have this problem? Were you able to fix it.The new app needs to be retracted and the old app reinstated.

Today...for the first time after spending months trying to follow confusing and incorrect ‘support’ via the community after the app update basically bricked my system...after calling...chatting...with others...I got Dana...finally (after spending 1.5 hours on the phone) got my system operational! I want to thank them for their unbelievably patient and personable support!I have asked them to screen shot what we did.  In real terms all of us could do this ourselves...if we had clear guidance.  Not words and links but images and steps.The full library integration is still not there...but that I can wait for.  Not being able to listen to my music for months...was unacceptable.It is a lovely sunny day here made even better with the excellent support provided today by Dana!!Just call them...and they will screen share...and they will sort it out...or at least Dana will ;)

When Sonos gone fix the App, that you can control balance and EQ from the volume section? 

Latest (08/06/2024) app and firmware.Browse library to a song and start playing to a device, or group, with the play button. Music starts, confirm the queue by expanding the device from the bottom screen, view the queue list from the bottom left list icon. Queue shows the playing song. Return to the library and browse to a 2nd song (or album). Select "Add to End of Queue" or "Play Next". Dialog pops up with "Added to Queue". Expand Device from the bottom again and select the Queue list from the bottom left. The Queue list shows "Unable to load. Please try again".No matter how many times you 'try again' the queue is not displayed. The music plays on and even the newly adding song(s) will play. There is no way to get the queue to show up (and no way to clear the queue on Android), adding new songs doesn't do it, selecting a song to "Play Now" doesn't do it. This view of the queue will persist. What will 'fix' it is if you select a new song (album) and select the play butto

The Android widget and native Android Media Controls were removed, please add to roadmap.

Amongst all the broader issues of stability and missing features, the rounded corners give away how rushed this app update was. While the padding/radius for the search bar within the top card looks okay… The radius for the outer corner of search and now playing cards don’t match. This sort of thing, across the app, makes everything feel even jankier. Or is it just me?  

Is there a plan to bring back the Android widget? I strongly dislike having to open the app just to change tracks. I'm not always right next to hardware to do it manually/physically. Also, I detest volume sliders. The music software industry needs to dump them as a whole. My fat fingers are not dexterous enough to adjust the volume a unit at a time. PLEASE change to large toggle + or - symbols or even arrows. And while you are at, work on that awful input lag.Thank you. 

No doubt somebody else has already posted this, but I didn’t find anything doing a search. Anyway, this looks interesting:https://www.macrumors.com/2024/08/14/sonos-bring-back-old-app/

Another app issue! Recently, when I open the app on any device it takes between 3 to 5 minutes before playing music is possible. All my devices show empty queues, then after a few minutes they refresh and show what was last being played, only then can I select music to play.Is this a known app issue?

Sonos managed to change an easy to manage app into a complex maze. It is a downgrade. Please fix it. I knew how bad it was. Unfortunately pressed the upgrade by mistake….  I am paying. 

Can anyone tell me where or how to reauthorise my apple music app? My desk top app saysit needs to be reauthorised, and then says this needs to be done on my phone. I can’t see howor find instructions on SOnos Support. I am beginning to wonder if it is a casualty of the infamous May downgrade to the iOS app, or simply me not having a clue(or a complex and diffiicult interface for users who expect simplicity). I am quite certain that i used to be able to do this from the desk top app.Any guidance appreciated.EnEm

Please test your software before you release it to the public!we have just about every Sonos product they make and this latest update prevented us from using any of the speakers until we were able to reboot our router, unplug each device (about 25 of them), and keep launching the update.  It made me realize how much we have invested in Sonos and how one issue like this could cause us to potentially flush thousands of dollars down the drain.  We will be looking for alternatives in the future rather than buying more Sonos products.  This is absolutely unacceptable for speakers with such a high price point!

My Sonos Radio account access has expired.I click on reauthorize, then authorize, and it brings me back to the original “has expired” screen.I have uninstalled and reinstalled the app.I have reset and re-added the speakers.I have logged out and logged back in.After 2 weeks and investing literally hours of time into this nonsense, Sonos still cannot add its own music service.These people are so incompetent I don’t even know where to start.

How to download the S2 app.

I thought it would be useful to have a comprehensive list of issues with the new app that have been reported in these forums.  Ideally Sonos would have something to track these issues eg. Apple Feedback Assistant, Microsoft Feedback Hub, Bugzilla, etc.  Unfortunately they don’t.  To kick things off, I created the following list using Perplexity.  Please add missed issue or correct issues misreported.  Please DON’T add comments on how upset you are, or how great the new app is, or engage in dialog.  There are plenty of posts like that already. Just post a one line description of the problem you know of.  I hope we can create a comprehensive list of issues in one easy to read thread that would be useful to the community and the dev’s. Playlist and Queue Management IssuesUnable to Add Songs to Queue: Users cannot add songs to a playlist or queue. The only available option is "Replace Queue," with no abili

So a big thanks also to “helpingiskind” @HelpingIsKind So as far as windows users go, sorry not sure about iOS users here, but the crucial things after updating the windows app for W10+, you need to turn on “Advanced Sharing” in windows, and make sure that your music library whether it’s stored on a NAS or just an ext usb drive, or internal drive is added to your library. So this is the example that helpingiskind gave:Please right-click on the Music Folder > Properties > Advanced Sharing > Add Sonos Wireless HiFi System to Read/Write:Then go to Sonos setting