Controllers and Music services

 I have Sonos Arc, the mini sub, and 2 Era 300s in a surround system. They are connected, sound great, however Trueplay no longer seems accessible. Do I have to disconnect and start over? Thanks

Another Saturday where I’ve wasted at least 15 minutes messing with music. At least most of my dinner guest understand that Sonos is no longer reliable.Why has no one been fired? This is worse than the government… breaks stuff and takes forever to fix it...

when I select a playlist, e.g. Yacht Rock, the app simply rolls through the various artists without stopping on any one artist rendering the playlist unplayable. Has anyone else had this experience? Did you find a solution?

I have a Music folder on my desktop that I am trying to add. This is on MAC OS.When I try to do this it says Sonos was unable to add the folder and access is denied?

Hate the update and so do all of my customers. Been a strong supporter of SONOS and push their product but the update is horrible. Customers hate how difficult it is to use. It’s also glitchy and isn’t as fluid as it use to be. It never knows what product it’s connected to and changes on its own. Not to mention the update also seems to have created an issue with devices AirPlaying to them. This was a step backwards. Needs to be resolved ASAP. Trying to watch football now and the audio keeps cutting out while apple tv is air playing to play 5. Never an issue before update. FIX IT!!!

Why can’t you control Sonos from more than control?

Impossible d’accéder à sonos S1 sur iPhone 14On m’oblige à télécharger sonos S2, qui semble être payanteComment faire pour accéder à la page sonos S1 ?

We invested heavily in Sonos for our home - and frankly spoke highly of it to others. I have used your competitor C4 previously and wasn’t thrilled with its performance and found Sonos to be way more user friendly. Since the release this spring, we have no functioning system - and have contacted Sonos support to no help.  Basically we are being told we need to upgrade our network and all amps that was brand new in 2018!!? That’s insane. And you’re loosing business now to future customers who will not buy your products again because we don’t trust you won’t do this again? You need to earn back your customers by offering them a solution rather than just telling them to upgrade all their components again. Brutal - if Sonos is reading this hopefully, you’ll do something to right this wrong so customers can trust your brand.  

I have multiple alarms set to play music on my Sonos Move. All function as programmed but one. When the time for the alarm happens, the chimes play instead of the music. I have tried different music, changing the time by a minute, deleting the alarm and re entering an alarm; but it always plays the chimes instead of the music. Only for the 9:00 am alarm! I have the latest App upgrade. Any ideas?

  I paid over 18k to have this system installed.  I have tried all your suggestions. They don’t work.   The Boost which costs $188.00cdn doesn’t work with your updated app, so I have 30ft of ethernet cable running from two controllers as well as the sub.  Music drops all the time, volume controls are erratic and hijack the playbar, turns on the TV and all speakers engage, at one point the volume was on warp volume, took 2 hours to fix.   Everyday I spend at least 15-20 minutes sorting our the system.  Rebooting, unplugging, restarting, signing in, signing out. It takes Sonos over 10 days to respond to email, 55m on hold to get help. If I want to purchase more equipment (have to be nuts), call is answered immediatlu.   Now all I want to know is who is the competition so I can rip all of this worthless equipment out and start over.   Your CEO should be canned and anyone that worked on this update.  I am not expecting any response or help as your past performance speaks volumes (maybe not

In the Sonos Windows app, where does Manage > Add Radio Station save? It says it will save to TuneIn My Radio Stations but there is no such category. I am entering stations and names and they don’t appear anywhere.All apps are on the latest version.

I am unable to put data on my NAS device, but still there are many spaces...

The current version of the Sonia app is really awful! Speakers take ages to link the volume control has a mind of its own doesn’t recognise the source playing as it’s blank despite playing a specific radio station! Several months ago the App was great now it’s totally useless and frustrating! If it’s not broken don’t fix it!! 

I have a Sonos Play 5 Second Generation, well, I have two actually.I have downloaded the Sonos app, the plain black one, S2 I believe, but these speakers won’t connect or work with it. They worked fine on the grey S1 app, but I now have YouTube Music and the S1 app does not support it so I’ve trashed the S1 app from my iPHone and have S2, plain black icon, app now. But they won’t connect.I’ve unplugged one of Play 5 Second Gen speakers and held button on back while booting it up until I get orange flashing light and gone through the app to connect, nothing, it fails. So I tried it again with Ethernet connected to my rougher and Play 5 and that worked, but as soon as I disconnect the Ethernet cable it all goes tits up and the app wants me to set up new system from scratch again. WTF is going on?  

Is there a way to speed up playback speed of Audible through my Sonos system? I have tried if both from the Sonos App and the Audible app casting via AirPlay 2 - neither works.  When I do it in the Audible app, it shows higher speeds, but is just playing at 1x.  This makes it UNUSABLE for me on any of my 20+ Sonos devices - high multiple thousands of dollars of equipment just useless.  please let me know how to solve, or if not this should be a high priority feature - it’s just shocking to me that I can’t do it, the first true disappointment I’ve had from Sonos.  

I received an email from Sonos apologizing for releasing a bad app so I decided not to upgrade but then Sonos forced the upgrade and rendered a large investment of 10 Sonos speakers useless.   How is this possible that Sonos was aware they had an issue that was corrupting systems and they then forced updates to wnumsure that no one is spared the agony.  The stupidity of this management team is mind boggling. I can’t imagine any current Sonos user will ever buy a Sonos product again. I know I will not.

I see nowhere to update Music Library in any of update apps or web server.

When are you gonna fix your update??????

When did Sonos go from a great idea/product to such a crap product? Speakers are great but the system sucks…so disappointing.  Friends who have Sonos all say the same thing…can’t connect and when you do it’s intermittent.

I have an iMac running Sonoma 14.6.1 I have tried all the options listed on all the pages but my music library still will not show anything.When i finally get it to attach it show “No selections are available”. When i run the “Update music Library” function it only runs for 10 or 20 seconds, I have hundreds of folders in the Music folder.This has been going on for weeks now and I’m a little bit peeved that I cannot use my speakers for my music.Anybody got any ideas about getting these useless bricks to work again???? 

Hi,my system contains of several IKEA Symfonisk Bookshelf speakers. I used to listen to music from Amazon Music Unlimited.Out of a sudden playback is refused. When I search for titles/playlists/stations I can find them but when hitting the play-button the selected device empties its playlist and it refuses to start playback.Other services (Sonos Radio, Spotify,TuneIn, Local Media) play without problems.Amazon Music playback on my PC (Browser) and mobile app work without any problems.Devices with still set Amazon playlists don’t start playback either.I reauthenticated the Amazon account in my Sonos App but this brought no change.Is there a way to debug this? This does not seem to be a generic issue since I found no recent posts about this specific behavior.Best regardsc4t0r

I still have problems with login in to the sonos app, because its asking for the system owner. But what do I do?  Is this still a problem.?  I have two systems in two different countries???What do i do

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. My App updated overnight and am now unable to log in as System Owner? After I open the app, I can see in the ‘Recently Played’ grey box at the top of the screen the text ‘Sign in as the System Owner to see this content’.  Once I tap ‘Sign In’ it takes me to sonos.com to sign in. I sign in there and it returns me to the App with no change.  Still unable to see ‘Recently Played’ with the same sign in request showing?

In the new version of the app I can no longer log into my system to adjust the bass and modify my system. Thank all for the answers. 

Hi I am Garry and been using Sonos for around 12 years now Over the last couple of years we are getting lots of niggly problems I have a range of products new and old most of my original system has been replaced/ upgraded but recently we are having problems with some rooms dropping out and Sonos can’t find them then 2 days later they reappear “very frustrating” never used to get any problems the system used to work seemlessly ANY IDEAS ?? Thanks