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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 7,754 Topics
  • 53,494 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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7754 Topics
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JM505Contributor I
asked in Controllers and Music services
sonos app

Is the Sonos app going to bring back the queue functions: “play now” “play next” “add song to end of queue”, and ability to delete songs also. I have quite a few speakers and these missing functions were used daily. I haven’t used my speakers with this app since it has been updated. 

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4 months ago
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IvPoEnthusiast II
posted in Controllers and Music services
Removing product from S2 with factory reset

I have two S1-compatible speakers in my home office. They are currently part of my S2-system. Downgrading products from S2 to S1 is currently not supported through the app, but does anyone have experience in doing a hard factory reset and adding the speakers in S1 as if it were new products?And maybe as a separate question: is it possible to remove components from your system in the new S2-app? I can't find that option.

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4 months ago
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mrkesuContributor I
asked in Controllers and Music services
Can't see Sonos speakers unless I'm on the 2.4GHz Wi-Fi???

I have two Wi-Fi’s, one for 5GHz and one for the old 2.4GHz. They both are connected to the same LAN network, just using slightly different Wi-Fi names.Sonos speakers are connected to the 2.4GHz network, and my phone is on the 5GHz network. This has always worked fine.After the new update I have to connect my phone to the 2.4GHz Wi-Fi or my phone can’t see the speakers, why? 

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4 months ago
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mbushellEnthusiast I
asked in Controllers and Music services
Internet Down App down

One more issue with S2 and the new release. I had a 6 hour internet downage last night. I recently purchased BlueSound speakers. I could not stream of course, but access to my local NAS music was unaffected. This was true of the PC (downgraded) app. But it is not true of the new Sonos app. You cannot even run the app if the internet is down. It just presents a blank screen. I am not sure if this was true of the old S2. I suspect it was.Another thing: the fact that Sonos insists on registering my speakers is annoying. And I can’t even sell them without telling Sonos about it. Not so with BlueSound. I am not sure of Denon and the other competitors. Sonos needs to loosen its grip on the user.

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4 months ago
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BaronspiegelContributor I
asked in Controllers and Music services
Wecker in neuer App fehlt

Ich finde den Wecker bei der neuen App nicht mehr! Ev hilft wer???

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Schlumpf
4 months ago
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jbnbptContributor II
posted in Controllers and Music services
Where in the app update is the music stored on my computer??????????

I spent thousands of dollars on Sonos components and now you are “improving” them with an update that is so terrible. I listen mainly to my own music collection and I can’t find a way to do that now! What is this??????

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4 months ago
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nieslikefriesContributor I
asked in Controllers and Music services
Queue editing

On the new app, I can see what songs I have queued, but I can't remove any songs from the queue nor can I move songs around in the queue. Very annoying. Also annoying that you took away the feature where you can see the exact volume your speaker is at.

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4 months ago
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PoildurContributor I
posted in Controllers and Music services
Mise à jour Sonos et bibliotèque musicale

Salut.Je ne pouvais plus ajouter ma propre musique dans la bibliothèque Sonos.Je suis sous Windows 10.Cliquer menu démarrer, dans “rechercher les programmes et fichiers” taper WMP NSS et sélectionner “voir plus de résultats”. Sur la page qui s’ouvre, cliquer droit sur votre fichier musique et sélectionner “accorder l’accès à” et valider “système hi-fi sans fil sonos”. retourner dans sonos, gérer bibliothèque et ajouter votre musique.pour mon cas, ça a fonctionné. Moderator Note - Translation by Google:Hi.I could no longer add my own music to the Sonos library.I'm on Windows 10.Click start menu, in “search for programs and files” type WMP NSS and select “see more results”. On the page that opens, right-click on your music file and select “grant access to” and validate “sonos wireless hi-fi system”. return to sonos, manage library and add your music.for my case, it worked.

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Jamie A
4 months ago
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TikolContributor I
asked in Controllers and Music services
KKBOX Not working

I use KKBOX as music service. However, it does not work with the latest update.I reauthorized and I can select the song. But no music play on my Beam Gen1.  Please help

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Corry P
4 months ago
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SharonJContributor I
asked in Controllers and Music services
first time user connect issue

I've connected my wifi but it will not connect to TV or iPhone. What am I missing?

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UKMedia
4 months ago
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DandyhandsContributor I
posted in Controllers and Music services
New wifi. New app. How do I add my Sonos Ones?

I have just had my router replaced. Ending up having to factory reset my pair of Sonos Ones.Now I am trying to add them via the app.  Getting the message that it can’t ad them because they are not connected to my home wifi. How do I add them to my home wi fi?

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4 months ago
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EddiehsonContributor I
asked in Controllers and Music services
Adding era 100 registration issue

Whenever I go to register my e. RA 100 the app closes. I have to start over

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4 months ago
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Val KirikouContributor I
posted in Controllers and Music services
minuterie de veille disparue

Bonjour,Quand la minuterie de veille reviendra sur la nouvelle version de l application ?? Très ennuyeux de ne plus l avoir.… Moderator Edit: Google Translate- Good morning,When will the sleep timer return to the new version of the app?? Very annoying not to have it anymore....

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4 months ago
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Ckelly14Contributor I
asked in Controllers and Music services
Best way to listen to Amazon Music through sonos

Recently installed an Arc and Sub in my home. I have had Amazon Unlimited for a few years, but I would like to take advantage of hi-res music with the current setup.  I have tried to play music through the Sonos app, the Amazon music app and by asking my Alexa.   I have never had the HD or Atmos label come up once I start playing the music on my Arc.  For example , I play Steely Dan’s “Time out of Mind” which shows as HD when I play it on my phone.  However, when I cast it to my living room Arc, the HD label goes away.  I have added the Amazon music service to my Sonos, but again, playing this song does not show the HD label.  Not really sure if this label should come up in the Sonos app, or how to check music quality that is playing

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Stanley_4
4 months ago
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123SimonContributor I
asked in Controllers and Music services
Error Code 913 Following App Upgrade

!!  Like many others I’ve just updated Sonos only to find I now can’t access my music library from the C drive of my laptop (Windows based).  Sonos - please resolve asap for the thousands of users that will be affected by this error.  How can it be fair for consumers to spend hundreds of £s for speakers only to find they can’t play their favorite music on them?! !!

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J
4 months ago
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Shrike TreeContributor I
asked in Controllers and Music services
era 300

Brand new Era 300, will play music via Alexa, will play music when linked with another speaker already playing, won’t continue playing when said other speaker is removed and will not respond at all via the Sonos app, it will cycle through all the songs on an album but never start playing them. I’ve unplugged, turned off the wifi, moved closer to the router. I’m stumped. Any help would be welcomed. Thx. 

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4 months ago
NAS Only
NAS OnlyTrending Lyricist I
posted in Controllers and Music services
SONOS S2 Reinstall Successful

I just reinstalled Sonos Controller S2 on my Android cell phone using apkmirror.com It looks OK. All of my playlists, NAS access, radio stations appear to be intact.I used version Sonos 16.1 (arm64-v8a) (nodpi) (Android 8.0+) from March12, 2024

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NAS Only
4 months ago
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sbuonomoContributor I
asked in Controllers and Music services
lost radio station

with the new update radionet does not work anymore and also the rai play sound option in the available services has disappeared. How do I get my radio rai now?s

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4 months ago
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henrydsContributor I
asked in Controllers and Music services
New app - Join existing system > "We can't find a Sonos system..."

I deleted the new app in order to try sideloading the old app (for reasons which are obvious).  That did not work. I decided to redownload the new app and just cope. The new app wil now not find my system. Is a factory reset of all my speakers going to be necessary. Thank youHenry ps The CEO coming out to say the new app has lower latency "according to internal data"... that has got to be total bs. It's even laggier than the old app was

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4 months ago
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AudiosymbolAvid Contributor III
posted in Controllers and Music services
New App affecting response times on Ipad Pro 1st generation

Hello, I’m probably one of those who mostly haven’t been badly affected by the new app. Either this is because all my speakers are compliant with the S2 platform. However, - issuesIs the volume level indicator coming back at some point ? Why is my Ipad Pro 1st generation having great difficulty in getting my app info populated  quickly. ? Sometimes , it just seems to be “processing” with a blank screen.  I then close the app and try again.  Normally the 2nd or 3rd time it slowly populates the screen . Didn’t have this problem with the previous version of the app.  Re above, it’s a bit faster populating  on my Iphone 12 Pro Max.. I have access points all on Wifi 6e..

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4 months ago
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B0rEaLContributor I
asked in Controllers and Music services
Trueplay with the new Sonos app

Since the new Sonos app update, I noticed that the TruePlay functionality is no longer available for my devices. Normal or am I looking in the wrong place? The interface has changed a lot, and I think I'm in the right place....

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4 months ago
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JohnBikeContributor I
asked in Controllers and Music services
“Recently Played” cannot be used to select a station

When using Jazzgroove.org after pausing it overnight, I have to select a different station of the five available on jazzgroove, play it for a few seconds, then select the station I want.With the new app, I can no longer select from the “Recently Played” stations which show up when I open the Sonos app from an iPad. All I get is a a greyed-out screen with the message “Something has gone wrong …!”I have to open the Jazzgroove.org service and select from the available stations, which simply adds to the number of steps required to get 5he service going each day.

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4 months ago
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ChatteContributor I
asked in Controllers and Music services
Personal Music Library - on NAS

Why can't I play music folders from my NAS as I have for years? The new App allows me to play one song at a time!I have a Western Digital MyClouldMirror and a Synology NAS DS224.I cannot connect PLEX to Sonos.WTF???

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4 months ago
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JohanSKContributor I
asked in Controllers and Music services
Search function as well and my streaming service no longer working

I use a music streaming service called YouSee Musik. After updating the app, I can’t play a large part of the music catalogue. Many numbers and albums just fail.  Furthermore, if I use the search function anywhere in the app, it simply fails and says “something went wrong”.  My system is basically useless without proper access to my streaming service and without an option to search for music, so I’m extremely unhappy about the “update”. I hope someone can advise me how to make the app functioning again. 

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4 months ago
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ss1234Trending Lyricist II
posted in Controllers and Music services
Poor use of icons in app and lack of accessibility

HiThe new app’s icons are so large and not user friendly. Just comparing with the old app:The join and stop/pause buttons so large in the new app. It makes it virtually impossible to display a whole track name longer than 10 characters. I think these icons could be made smaller and rearranged to reduce the height of the card for each room. I’m not sure I need full volume sliders to control volume for a room I’m not in. Surely this could be replaced with a volume button which pops out a slider or something? Or users could change the selected room if they want to change the volume there.  The “Pause All” button has been removed. Can we get this added back please? The Alarms button has moved to settings and is requires navigating through about 2 menu options before reaching it. Could we move it back to the “Rooms” page please? I’m not sure why Alarms has been placed in Settings in the first place, as it’s not a setting, it’s a functionality/feature.  To exit the “Now Playing” view, you mu

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4 months ago
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