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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,113 Topics
  • 55,542 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8113 Topics
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johnnweissContributor I
asked in Controllers and Music services
Android phone app

The new Android app was uploaded to my Pixel Pro 7 phone last night. While I can see the Sonos playlists I had previously created they are all faded out, I no longer see a list of the songs on the playlist.  If I click the three lines, I’m given a page that has nothing on it but “Replace Queue”.  When I click that, music starts playing from top of list. What does Replace Queue do? Can I control daily updates from phone app or just the PC (Dell PC). The music I listen to is on two separate drives on my PC.  The phone app lets me see the music under artist, album, or song choices but can’t scroll through 9K songs using a scroll bar on the right side as that no longer exists.  Can use finger to scroll.  Has anyone at Sonos tried doing that - it is unacceptable. Can’t add songs to Sonos playlists from phone app. Is there a problem with the phone app having a new icon but the PC hasn’t changed - does that mean something has not been updated. Diagnostic ************Moderator Note: Recorded a

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Airgetlam
5 months ago
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GD-EContributor I
asked in Controllers and Music services
My music

My primary use of the Sonos system is to access my own music library. Access has always been erratic and now it refuses to see my library at all.Is it the intention of Sonos to only service commercial streaming services or am I being too cynical?

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Airgetlam
5 months ago
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MIDACContributor I
asked in Controllers and Music services
Why has sonos app suddenly stopped listing my spotify albums

Recently the sonos app suddenly stopped listing my spotify albums, stating that it has timed out and to contact spotify - even though it is sonos bug issue.  To add to the confusion the sonos app still allows me to access my playlists and individual songs

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5 months ago
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VeryFrustratedSunosTrending Lyricist I
asked in Controllers and Music services
Existing system and speakers not found on laptop, but works on android phone

Hi,hope someone can help on here. Rebooted my laptop today and tried to reconnect to my Sonos One (I have 2) to find “Your Sonos product was not found”. Reinstalled the windows app and had no luck after 10 attempts to reconnect. Doesn’t come up in explorer on the network - - although when I cancel out of setup the app screen says “we found Sonos on your system”. I have unplugged the Sonos and attached to router via ethernet cable but still not found via explorer.Everything works fine on the phone app, but the new update is garbage - have lost access to my NAS, which has my music library on it. Why does Sonos change these things for no reason?For clarity, my router hasn’t changed, the password hasn’t changed and the router was rebooted yesterday, which is when all my problems seem to have started. The phone recognises the wifi network and passwords just fine. My Virgin Media page shows the two Sonos speakers as connected, so I am extremely confused. Just an update - rebooted router and

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5 months ago
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TirehtööriContributor I
posted in Controllers and Music services
New Sonos App - Cannot configure network settings

I have a problem with the New Sonos App V80.00.04. I am not able to configure any network settings in the New Sonos App on Android device. I was able to remove my previous Wifi network via the App, but after this the Network settings page is blank in the App and there are no buttons. I simply cannot add new network configuration to Sonos system settings. This must be a bug in the New Sonos App?I changed my Wifi router today and wanted reconnect all Sonos devices to the new Wifi network without reinstalling every device. I am able to connect the devices using an Ethernet cable to the Wifi router and everything works fine as long as one device is connected via cable to the router. But since I am not able to configure the new Wifi network to the Sonos settings, I cannot use all the devices wirelessly.

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5 months ago
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andrew_131Contributor I
posted in Controllers and Music services
OMG the lag in the new verison. Please stop the lag. !

New update lags on button push for so long (pressing play for example), I loose my patience and press again assuming it didn’t register the first button push. Only to find that it plays and then responds to my second touch and pauses again immediately 😡 Same for volume, skip, and selecting songs, all lag roughly the same. Sometimes my button pushes take 2-3 seconds to happen. what happend to this amazing system ? It’s like we went back 15 years to the dawn of this tech. poor show Sonos. 

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5 months ago
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Sam_hhTrending Lyricist I
posted in Controllers and Music services
Alarm Clock Error

The alarm clock has been back since 80.00.08, but ....The alarm clock with a desired wake-up time of 6.30 only wakes up with a two-hour delay, at 8.30 am. Could it be that the current local time is not being used?

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Bumper
5 months ago
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Paulk72Contributor I
asked in Controllers and Music services
local music

Since search doesn’t work for my local music, and was never good before.  How do I scroll thru my playlists when browsing,  There used to be a bar that would help jump to a letter?

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Bumper
5 months ago
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LoveBeanTownContributor I
posted in Controllers and Music services
Sonos app resolution!

Resolved problem of re-adding Music Library and Itunes Playlists by adding Apple Music; the recent updates wouldnt let me re-add my Music Library; I was never able to add Itunes Playlists; BUT -- I now can by simply adding Apple Music to Sonos;

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5 months ago
Ted the wonder dog
Ted the wonder dogTrending Lyricist I
posted in Controllers and Music services
couldn’t leave without telling you.

As some of you may know I bought a blue sound system to replace my unserviceable Sonos system, well I gave my Sonos to my brother who’s son has set the system up for him, however he didn’t use Sonos “software” (if you can call it that), he has the system working flawlessly using an app called SONOPAD and an app called SONOPHONE..It works very smoothly and is pretty to boot.anyway I had, had enough of SONOS as a company so BYE BYE.👋 

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5 months ago
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MiamiTrending Lyricist I
asked in Controllers and Music services
trueplay and playbase not working since update

I have a playbase, sub gen 2 and two play 1’s as rears setup as surround. When I try to trueplay, it gets to the spot where it says “next you’ll hear A series of tuning sounds…” I click begin tuning and nothing happens.. any ideas how to resolve this?I’ve tried the “play Spotify” for a minute or so before trueplay.. does not work.

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5 months ago
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LtdanjContributor I
asked in Controllers and Music services
Guest access

My Sonos updated, and now if I have a guest come to my house, they are asked to sign into my account to use the system. Is there a way to let them use the system without signing in?

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5 months ago
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mgflyerContributor I
asked in Controllers and Music services
sonos frozen

Sonos totally frozen, deleted twice no result, keeps saying something has gone wrong, yes it certainly has it was the moment they changed the app.

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5 months ago
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MSherrattContributor I
asked in Controllers and Music services
Spanish internet radio not streaming in UK

My Spanish internet radio stations are no longer working in the UK.  These include Blue Marlin, Ibiza Sonica, Ibiza Global Radio, Costa Del Mar - Chillout. All other TuneIn stations from outside the UK seem to be working fine and Ibiza Sonica is steaming fine when you go to their website. If you search for Ibiza Sonica in the Sonos app it comes up as a Sonos Radio station but won’t play.   Is anyone else experiencing this issue?   Thanks   Matt

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5 months ago
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Mpas11Contributor I
asked in Controllers and Music services
why the new app is a big *

I never seen an update of something which worked very well to become the worst app !Alarm removed, increase or decrease volume doesn’t work correctly, one minute to change the radio….this update was done to torpedo this service !RIP Sonos*Moderator Note: Modified subject in accordance with the Community Code of Conduct.*

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106rallye
5 months ago
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kirkfarmer17Contributor I
asked in Controllers and Music services
New mobile app

To whom it may concern at Sonos: You HAVE to roll back this new mobile app. It doesn’t work and it is ruining your reputation for quality. Signed, a long time Sonos user and advocate

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5 months ago
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V.AlexContributor I
asked in Controllers and Music services
Autoplay with Sonos Five.

After the last update of the application (version 80.01.11) a few days ago, the autoplay stopped working and in the settings I can no longer find the Autoplay setting.I use a turntable connected to the sonos Five with an Aux cable.Can anyone help me out? Thanks 

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5 months ago
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HighlandyetiContributor I
asked in Controllers and Music services
Give us a rollback option until you fix the app

These forums are littered with loyal users who have invested thousands on Sonos systems over the years not to mention their  time in curating playlists only to have a wholly unwanted ‘update’ pushed onto to them to lose basic functionality, but not to worry apparently it’s all on a roadmap.  A roadmap! For basic functions like adding/deleting from a playlist, an equalizer, alarms.  This should all be in day 1, I just can’t understand how this was approved for release.

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5 months ago
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cloudneilContributor I
posted in Controllers and Music services
Where did local/NAS storage go?

My Sonos App updated and changed in a big way. The biggest way is that I can no longer access my NAS storage that holds my music library, or find any kind of network storage option at all. All I can access are 'services' that I don't want.Am I missing something or have my speakers just become fancy paperweights?

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5 months ago
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Turtle1234Contributor II
posted in Controllers and Music services
Album artwork

The new software downgrade also refuses to display album artwork which was a nice feature of the previous version -- and you cant clear the queue from the mobile phone although you can from a laptop !Bizarre changes.

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5 months ago
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YorkSteveEnthusiast I
posted in Controllers and Music services
Library album artwork?

I sat through the pain of the AMA last night, and have read the summary today, but don't recall seeing a reference to the missing artwork from the local library. Why has it been left off? Surely, if you want the app to look good, it should use the images associated with the music? Any idea if/when it will be put back in?

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5 months ago
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SilvikContributor I
asked in Controllers and Music services
Apple music mediathek

Aple music Mediathek is no longer reachable after upgrade! Do i habe to change the system as i can no longer listen to my music?

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5 months ago
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samraafContributor I
asked in Controllers and Music services
shuffle button gone in areas of apple music after update.

After the new app update, the shuffle button is gone from de “songs” section in the Apple Music library.  before the update I used to go to songs and press shuffle. No that option had disappeared.  can this be re added in a future update? 

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5 months ago
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MansoContributor I
asked in Controllers and Music services
Add products…argh

Dear Sonos,I’ve been a customer for 13 years with multiple devices…Sonos Play 5 Gen 1, Play 3, One, Symfonisk etcGot annoyed a few years ago when you dropped support for some of my devices with the new app forcing me to upgrade. But, being a tech guy myself I could kind of understand that you needed to move on. Supporting 10 year old HW is hard. A few years have passed and I decided to refresh and use the upgrade discount. I bought two Era-300 to replace the devices from 2011. Trying to set this up has been an utter nightmare. It is absolutely unacceptable for products in this price range. I’ve spent a total of 7 hours and I’m still stuck. I have one Sonos One and one Symfonisk and two new Era-300. My wifi network is in mint condition, 250 mbit internet. I’ve never experienced a blip in connectivity on any device, ever. Beautiful unboxing experience and devices 👌👍 I created a new system for the first Era-300. Experience was shakey as hell. I got errors, try again, resets, try again. 

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5 months ago
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KB49Contributor I
asked in Controllers and Music services
Android App Subwoofer support

The new app for Android lacks external subwoofer connection or controls completely for the Amp.

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K
5 months ago
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