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Controllers and Music services

Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

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  • 56,310 Replies
Ken_Griffiths
Ken_Griffiths
answered this question

How to use Sonos in homekit

@BretonMaitre There are still some issues with HomeKit but if you Airplay to a Sonos speaker registered as an accessory in the Home App and...
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8252 Topics
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GreyedOutSettingsContributor I
posted in Controllers and Music services
Music library settings

Got this info from chat, told to phone up to resolve it: “Upon checking, the reason why you're getting the error 913 is that your device does not support or is not configured to use SMBv2 or SMBv3. SMBv2 or SMBv3 is now required, as we no longer support SMBv1 and HTTP for music library shares.    Rest assured, we do have a workaround for this."Rang up bang on 8am, wait time 5 mins, waited 40mins, got through to a Sonos tech help guy, set up a remote access session and it ended the after 2 mins “due to connection issues”; my phone had full signal and I have a solid wifi connection. Phone wait now 45mins.Incremental progress but no solution. Infuriating. And no media coverage?!

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6 months ago
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David PatContributor I
asked in Controllers and Music services
Can't use my local music without Internet connection

Hi, lately I upgrade mu sonos App and It became some problem.Now, for 2 days, I had not internet connection.. It was impossible to listen mu personal music on mu Nas. It was Always right till now.How It Is possibile? Sorry for my bad english.Dave  

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6 months ago
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rebecca1997Contributor I
asked in Controllers and Music services
les alarmes de sonnent plus avec spotify nouvelle app

Depuis la nouvelle mise à jour il y a un réel problème avec les alarmes sur Sonos (qui était la fonctionnalité principale d’utilisation de cette enceinte) :Tous les jours je reçois une notification des anciennes alarmes, aujourd’hui déprogrammées, impossible de retirer cette notification  les alarmes de sonnent plus, j'avais pour habitude de programmer une playslist spotify en réveil mais avec la nouvelle mise à jour les alarmes ne sonnent plus, honnêtement c’est insupportable faites quelque chose svp.suite à la nouvelle mise à jour, j’ai du réinitialiser toute mon enceinte à cause du beug que cela a créer et maintenant les alarmes ne fonctionnent plus, je commence à en avoir marre de passer des heures à reprogrammer des choses qui marchaient très bien avant.  Moderator edit:Google Translate- Since the new update there is a real problem with alarms on Sonos (which was the main functionality for using this speaker):Every day I receive a notification of old alarms, now deprogrammed, impo

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6 months ago
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FatihTRContributor I
asked in Controllers and Music services
Alarms and Trueplay

The new app doesn't show the two most used features of the Sonos ecosystem. - Alarms- TrueplayWith the new app I can't turn on or off my Alarms. Frustrating. With the new app and the new firmware update. My previous Trueplay setup dissapeared and I don't see the option to turn it on again. (Android)   

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6 months ago
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Jim LemmonContributor I
posted in Controllers and Music services
The app for IOs is horrible!

I have been a big supporter of Sonos and the technology.  That being said, I could not be more disappointed that Sonos has ignored the almost unusable app for IOs!  Given the popularity of iPhones, I would think they would want to make those customers happy.  If they don’t upgrade the controller (when was the last update, no one knows), I will start looking for other solutions.   How is it possible that basic functions can be ignored.  To name a few: Controller accessible from the lock screen and control volume with the iPhone volume keys.  It wouldn't hurt to update the interface as well.  Maybe if enough of us complain, something might happen.   

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6 months ago
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Ksound24Contributor I
asked in Controllers and Music services
New App is very laggy and intermittent

Hi,Hopefully there is a fix on the horizon, since it appears that I cannot install the previous version  The new app is very laggy and intermittent.  Issues seen:Push pause/stop, it doesn’t stop until pushed a second time. Volume - slide it up or down, it takes seconds to actually do the change Search not nearly as simple as the previous version 3 times I’ve gotten service not available, then I reboot, retry and it works.  The way to interact with the new app is (to me) much more convoluted than the previous version.  I’d gladly trade the graphics for the previous, more streamlined version.Thx. 

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6 months ago
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yayarodTrending Lyricist II
asked in Controllers and Music services
Removing a service that is no longer available

Is there a way to remove a service that is no longer available on SONOS? The service appears in my list of services, but when I try to remove it, I receive a warning Service not found and therefore it is not deleted. Of course I added the service time ago when it was available. The service is radio.net.Interestingly the service no longer appears in the SONOS web app, but still in the SONOS iPadOS app. I deleted the app and reinstalled it with no change.

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6 months ago
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robokittyEnthusiast II
asked in Controllers and Music services
How does one update their Sonos devices with new app?

Yes, I know the new app is terrible - see other posts.My question: I would like to install firmware updates for my devices, but the new app does not seem to have a “check for updates” button.I still have the old app on my PC, so I use that for most things while I wait for a working controller. But for now I don’t  want to update my PC controller. Unfortunately “update” on the pc controller wants to update the controller which I will not do.Is there a way to update the system now?

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6 months ago
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EmverdaContributor I
asked in Controllers and Music services
music apps supported by sonos

Does Sonos amp, support you tube music app , I heart app and Apple Music ? 

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6 months ago
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jennydeione
asked in Controllers and Music services
New App

SONOS, may I (be so bold as to) suggest that you look at any and all, libraries on the sever side and client side (the app). Or any other code which is a pre-requisite for your code, for 'SMB 1 specific functions/operations'.

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6 months ago
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Steveone03Contributor I
asked in Controllers and Music services
changing system owner

For some reason Sonos is telling me I am no longer the system owner 

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AlexPermit
6 months ago
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IanHowContributor I
asked in Controllers and Music services
NAS drive connection issue

I have a WD ‘MyCloud NAS drive and am unable to connect to Sonos as I believe I should be able to. I am unable to discern the correct path I can ‘see’ the drive on Plex, but would like access directly through Sonos… Cheers 

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6 months ago
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Jim_FContributor I
posted in Controllers and Music services
Latest App release frustrations

It looks as though I am just piling on at this point, but the new app update has been a horrible experience. My primary reason for going with the sonos system was the ability to tie it into my home library - and this is no longer available! In addition, the app response is sluggish, the volume control is nonresponsive, and each time I open the app it no longer recognizes my existing sonos system! And just for good measure, it randomly shuts down. Very frustrating - please get the app issue resolved promptly or at least allow us to reinstall the previous app release in the interim. 

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press250
6 months ago