Controllers and Music services

Hello to all,on the “old” app 16.3 I have recorded in “favorite” few channels taken from TuneIn radio (from RadioTunes where i pay a subscription).For instance as n1 favourite i have “Eurodance”. On the new app those “favorites” channels have disappeard.How can i recover them? Thanks

Any word on when the return of being able to search my own music library will be here? Pretty absurd to not be able to search a local library, or add an album at a time to the “now playing” queue.  

Selecting Internet Radio from the menu all the stations show the message network timeout

With the latest Sonos Application, Radioplayer content is empty no Radio stations.Impossible to have Belgium Radios on Sonos Same with Calm Radio With previous versions of SONOS it was possible to add the url of a radio station.How to do with the latest version 

Is anyone else having problems with their volume levels since upgrading their app?  Since I updated to the new app all of my speakers are playing at approximately 50% of their volume level from before the update. Example:  Using my same music service the old app would be loud at level 50. Now with new app the volume level at 50 is equivalent to level 20 in the old  app. I have checked the volume limits for every speaker in the app and all are set to 100%.  I want my old volume levels back!  

Hi everyoneI play music on Deezer through my Sonos one speaker.All of a sudden it has stopped continously playing. Plays one song then stops. Play Deezer directly through my car it is fine and rolls on to track after track. Any ideas please??Thanks,Mike

I can’t play Pandora when I ask Alexa She says I’m having trouble playing it now. It’s been happening for three days.

We are another victim of Sonos pointless updates. We were set-up and the system was working perfectly.The music folder is on an external drive connected via USB to a BT Smart Hub 2 - it presents as a NAS drive and is accessible by any other device on the home network (wholly independently of any other computer on the network).The music library folder was set-up and is managed through Windows - that much still all works as it should.Our Move used to be able to stream music from the NAS (with no other PC being active). Since the updates it has lost access to the NAS and any attempt to restore connectivity results in error 913.I’d be grateful for guidance on how to determine why it no longer works. Specifically, to determine whether this is a result of Sonos redacting support for SMB1 or whether this is a temporary hiatus that Sonos will resolve through a future firmware update “later this month”.

Hi,the new app is useless and I can't listen to my preferred Italian radio from the UK as I was always doing before the silly update.Does anybody know if using SonoPhone IOS app I can play foreign radios using MyTuner? Thank you in advance 

I just purchased a new MacBook Air with Sonoma 41.5 and cannot find a Sonos app in the App Store. I’m running S1 Sonos system. Is it supported on this platform?

Sonos is turning into a horrible music source in my home since the new app came out. I have always found it difficult to work with Sonos but now I constantly get messages that my system can't be found, "something went wrong". the volume control doesn't work much of the time, songs playing don't update on the app, many times I can't use Sonos at all due to the app not finding my system. I do updates and it may work for  a while then, "system can't be found". Oh, and I am 27th in line to chat? I should have gone with a Bluetooth system. And yes, I know how to spell “frustrated”. The site won’t let me edit the title. Moderator Note: Modified in accordance with the Community Code of Conduct.

Delighted to get my system back working after the latest update(s), however …It’s eating my iPhone battery.  87% over 13hrs background activity today and I’ve not even played any music.  This is not right, surely.

I was under the impression that versions 16.1 and prior would directly contact streaming services like Spotify so that a Sonos services outage would not impact an already configured system. Is that no longer the case and if so why?

Still can't load my music library that you destroyed 5 months ago with your upgrade with no fix How much is your market capitalization down one to $2 billion? How many employees have you let go 350+? When are you firing your CEO and getting your act together

After yesterday’s (newest) update, every time I try to play music in any room the app switches back to the first room in my list (bedroom). For example, I’ll choose dining room, pick a playlist or album  and start it. The song will start in my dining room, but the app switches back to bedroom. If I want to change volume, skip a song etc. I need to deselect bedroom and switch to dining room. This causes the music to stop and go back to the start of the playlist. I’ve deleted and reinstalled the app, restarted my router, reset the speakers, switched to sonosnet. Nothing helps. I can use the old Mac app and it works fine, but would prefer my phone. 

Last week I had to shut down my Sonos system as it was draining my iPhone battery in just a few hours. That was cured but now the latest update has effectively killed my Sonos system as I cannot access any of my services. I simply get a message telling me that “something went wrong, try again”. Further attempts fail and deleting and reloading the app makes no difference. What on earth is going on at Sonos. Why are these updates seemingly not tested before release?!

Hello!  When I want add voice asistant in sonos app, Alexa appear aded, but not listed on installed asistants and I don’t add in app.  How I do reset the asistants in my sonos account and add Alexa in correct form?Thank you to your comments. 

I am absolutely appalled and frustrated with Sonos for rolling out an upgrade that has effectively rendered the app and our highly expensive speaker systems unusable. This is completely unacceptable from a company of Sonos's stature. The CEO, Patrick Spence, should seriously consider resigning over this debacle. How are we, the loyal users, supposed to go without music or use basic functions when the app fails to perform even the simplest tasks? This is a betrayal of trust and a huge disappointment.

Please include a shortcut for Alarms on the App’s home screen!

We own two Play:1 units (paired) and one Play:5 (1st gen) and have had them for over 10 years; through either TuneIn or myRadio Tuner we have been able to play our favourite radio station CKUA (from Edmonton Canada). We use the Sonos 2 App for the Play:1 speakers and the Sonos 1 App for the older Play:5 unit, and they have worked flawlessly until this past update (May 2024) version 80.01.08 for Sonos 2. The station is listed under a myTuner Radio search, but just will not play. We have had issues trying other stations as well. I do not know what the "update" contained, but it has completely ruined our listening pleasure and made our speakers virtually useless to us! 

Hi folks,When I try to add anything from the Calm App such as a soundscape to my Sonos Favourites, it adds it to the list but they are always greyed out. I tried authorising the app again after deleting it and restarting the Sonos app but still getting the same issue.Apple Music tracks etc adds to the Sonos favourites and it lit up as it should be to select. Anyone got any other ideas why this is happening? Thanks.

How does the app keep getting worse and worse over time. It's too bad, I've had some of my Sonos speakers for around 10 years now. Even on a brand new phone the current app is not user friendly, missing functionality that it used to have. And removed the playlists I had. So disappointing given how great the whole experience used to be. The new update is much worse, missing basic functionality now,  So irritated. 

I am having a hard time getting my Apple Music Playlist playing correctly on Sonos via the Sonos app. Is anyone else experiencing this issue?

Why can’t I see all of my Spotify Playlists? I can only see 50 of them. Is this a defect that is scheduled to be fixed?

The true play tuning is asking for the movement of my arm but after circle is completed it says error and try again. I tried again but the circle is not starting. Only see a green dot. But tuning sound is playing.reset done, installed app again. any tips and tricks?pieter