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Get help with the Sonos S1 Controller app and the Sonos App for mobile, and the Sonos desktop app. You can also get help with using partner apps with Sonos here.

  • 8,112 Topics
  • 55,514 Replies
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Rip Torn
started this topic

New SONOS App - Adding to queue

I’m unable to add an album to existing queue. Is this feature gone or am I missing it?
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David Weller
started this topic

New SONOS App - Alarms

App has been upgraded,  We onlu have IOS no access to Mac or Windows, Lost ability to use alarms etc  Can we reverse upgrade and go back? Ne...
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aitchgf
answered this question

music library after latest app update

Hi mvoslooThanks for the response tip, will try it our and see how I get on!
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8112 Topics
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Alexandre_2Contributor I
asked in Controllers and Music services
Deezer randomly stops and starts, skips songs

Playing with Spotify works 100%, Deezer, randomly works and randomly just stops playing after a few seconds, skips a song, stops again... 

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Corry P
5 months ago
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DanielJBContributor I
asked in Controllers and Music services
New app lost my system

With the latest App update my system has totally vanished, it doesn't find any speakers when searching. Just before this happened i thought the new app was pretty much unusable anyway. is there a fix ?

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Corry P
5 months ago
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binfordtoolsContributor I
asked in Controllers and Music services
New iPhone, Sonos App. Not Working

Bought a new iPhone yesterday and had all of my apps transferred over including the Sonos app. The app. worked fine on my old phone, but now on my new phone, it will not show the home screen where I can control the parameters for my Arc and subwoofer. I have verified that I am logged in, and that the Arc is still plugged in and functional. How do I fix this?

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Corry P
5 months ago
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Piggles22Contributor I
asked in Controllers and Music services
Sonos ray + sub drops from app for an hour frequently

I run white noise through my Ray during the night. Since adding a Sub Mini to the ray, about half the nights, the white noise will stop, and I can’t restart it. I think (it’s hard to be sure because this happens at 2am), the ray itself drops from the Sonos app. Last night, when I woke up again at 3am I was able to restart the white noise.The Ray and Sub mini are about two meters from a wifi mesh router, and I’ve never had any trouble with them dropping when watching a film or anything. I’ve restarted everything a bunch of times. As far as I can tell the problem started when I paired the Ray with the sub but I’m not 100%. Any ideas?

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5 months ago
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Opowers1019Contributor I
asked in Controllers and Music services
Atmos No Longer Working on Sonos Apple Music App but Works on Sonos Amazon Music

I recently purchased two Era 300s and while Atmos content tag shows and music plays fine on the Sonos Amazon Music app the atmos tag will not show on the Sonos Apple Music app. I have tried everything (disconnecting Apple Music, reconnecting, rebooting speakers, factory reset, etc.), I even waited 120 minutes to speak to a tech rep who incorrectly was convinced I needed to have 3 separate Sonos speakers to play atmos music… is anyone else experiencing this issue? 

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Corry P
5 months ago
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RockoXLContributor I
asked in Controllers and Music services
About your system in IOS ap doesn’t show WM

Was doing system diagnostic work and wiring more devices and noticed the S2 app isn’t showing my WM. Any fix for this?Moderator Note: Removed SN from attached screenshot. Modified in accordance with the Community Code of Conduct.

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controlav
5 months ago
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Hendo0000Contributor I
asked in Controllers and Music services
New App wont connect to my existing system. Old App works fine.

I have downloaded the new app to my iPhone and one iPad and these devices are no longer able to connect to my Sonos system. Whereas I’ve kept the old Sonos app on another iPad and am still able to connect fine. i have contacted Sonos who were unable to fix my issue. Is this unique to me or is anyone else experiencing the same?

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5 months ago
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John G2Contributor I
asked in Controllers and Music services
Update Schedule - New App

What is the estimated schedule for releasing an updated version of the new app to fix some of the basic problems, namely stability and basic functionality?It's obvious that the new app was released without proper testing, it is simply awful and unreliable. Wouldn't it be best to revert to the previous app until this version is ready for prime time? The extensive amount of work this app needs, to make it at least as usable and functional as the old app, will require months of work!Why release a new app that is supposedly better, when it doesn't even come close to meeting the (acceptable) standards of the old app? The Sonos community is losing patience!

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AlexPermit
5 months ago
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IanDeitchContributor I
asked in Controllers and Music services
Intermittent Connectivity Loss since App Update... HELP!

INTERMITTENT ISSUE SINCE THE APP UPDATE:  A specific set of my Sonos speakers (a paired set of Ones in my office with a mini subwoofer) keep dropping out. A song will suddenly just stop playing over the speakers (although it’s still playing on the player). Then it’ll either jump to the next song, which may or may not start playing. I then have to close the desktop app. Close my iphone app. Some times unplug and plug the speakers back into power. I’ve also rebooted my router numerous times. This has happened to me numerous times today while working. All was fine before the app update.I have a mesh wifi system (main Orbi router with two satellites, one within five feet of my office), two Sonos Boosts (one on either end of the house - one is actually in my office), a Sonos Home Theater setup in living room (Arc, subwoofer and a pair of Ones) and two Roams in bedrooms. Any ideas on how to fix?

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5 months ago
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Jamahn82Contributor I
asked in Controllers and Music services
can't connect to system

I just recently had my modem and router replaced, I had to factory reset my system To get it to connect to the new network and it connected and was working properly, but whe I checked it the following morning now my Sonos is saying my system is not found on my network, how can I fix this?

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5 months ago
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ScottK93002Contributor I
posted in Controllers and Music services
New iOS App Version 80.00.04 **DO NOT DOWNLOAD**

The new app for iOS is an absolute train wreck, absolutely awful.  It will ruin your Sonos experience, and support acknowledges that there are issues and their support lines are flooded with angry users.  In spite of that, they keep pushing and prompting people to download it.  DO NOT FALL FOR THIS, DO NOT UNDER ANY CIRCUMSTANCES UPDATE THIS APP.  If I didn’t happen to have another device that still has the older app, I wouldn’t be able to operate my system. Support says “be patient, the engineers are working to fix the issues and missing features”, my response was to suggest that they IMMEDIATELY re-post the prior version of the app, roll this disaster back until they can produce a fully-working app.

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5 months ago
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john.ahrensbergContributor I
asked in Controllers and Music services
How to update my music libray index using Sonos v.16.1 android app

Hi, i’ve made a fallback from the new Sonos android disaster app to the old gold edition Sonos v.16.1 app.Everything seems to work fine… until i needed to update my music library index to add my new purchased music.When i try to update my music library index - i get a message that i have to update the app before i can perform this :-(Has anyone a solution for this using v.16.1?The windows app is still great, but can’t update the music library index anymore.I’m using a NAS for all my music that mysteriously disappear if i update to the new Sonos android disaster app (properly the SMB v.1 bulls***).Any help is appreciated :-)Regards - a sad Sonos owner...   

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5 months ago
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GilbrotherContributor I
asked in Controllers and Music services
After this last awesome/outstanding/marvelous upgrade, the audio stops after some minutes (either music or TV)

Are you currently doing anything to resolve the mess caused by this last app upgrade? At least rollback the upgrade?I can’t use the system anymore since it just suddenly stops playing the audio after some minutes, it can be either using Amazon Music or Samsung TV via ARC, it does not matter . It keeps “disconnecting”. I hope that Patrick Spence is now enjoying his weekend and very soon he will deserve his annual bonus payout for making customers very happy. 

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Airgetlam
5 months ago
ClarkE
ClarkEAvid Contributor I
asked in Controllers and Music services
The new Android app is not ready for prime time!

I downloaded and installed the new Sonos app for Android. It doesn’t work. It takes MINIUTES for it to find my speakers- it wants only to install a new system. No problem with the PC controller that’s been around for awhile. Also, it can’t find my music library.Please don’t put out new software without testing. You wouldn’t do that for your speakers & other hardware, would you? 

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ClarkE
5 months ago
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doko911Avid Contributor I
asked in Controllers and Music services
Sonos does not play songs by a single artist

No matter what voice commands I give, Move2 does not play songs sung by a specific artist. The first song it plays is by that artist but the next tract is by someone else. I have Move2 playing music from spotify.

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5 months ago
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Popeye1234Contributor II
asked in Controllers and Music services
new update

Hi everyone i have updated to the latest version 80.0 I'm android user but the app remained the same after updated and I'm still on 16.1? How can i get the new redesigned app. Thank you

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5 months ago
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AyoriverAvid Contributor I
asked in Controllers and Music services
Missing Playlists - Readding local music library (Mac OS)

I’ve been using the SONOS s2 desktop app for OS to keep access to my MacBook Pro’s local music library throughout this madness with the mobile app “upgrade”. But yesterday I went to update my music library again and it resulted in the removal of my library from the app without warning.  I tried to readd it only to discover updates to the app had been pushed through as I was now getting new prompts to change my MacBook Pro’s sleep settings, and then errors in re-adding the library.  After getting sufficiently pissed off at SONOS all over again, and scouring the forums, I found the changes/workarounds that were being recommended to make it work: enabling File Sharing, adding the Music folder to Shared Folders, enabling SMB File Sharing, allowing Windows File Sharing which means less security, giving SONOS permission to read the Music folder, then adding my music library to the app as if it was on a NAS drive, putting in the correct pathway, entering username & password. After taking

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5 months ago
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User740167Contributor I
asked in Controllers and Music services
Recently played and Sonos favorites sections

Since the new app downloaded, I no longer have access to the Recently played or Sonos favorites.  I only have access to music services.  Can this be fixed?  I have uninstalled/installed to no avail. Thank you

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5 months ago
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DINO5328Contributor I
asked in Controllers and Music services
Latest Sonos App compatibility

I use an iPod Touch 7th generation to control my Sonos speakers and stream music. This new Sonos version required IOS ver 16 or higher and that IOS version is not compatible with the iPod touch, It isn’t even available. Latest IOS version available is 15.8.2…. Where can I get detailed instruction on how to load the older version of Sonos? I assume I will have to turn off auto update and remove / re-install.

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D
5 months ago
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ShumwayContributor I
asked in Controllers and Music services
Sonos HD streaming service on iOS

I was considering Sonos Radio over my Pandora subscription. Is it possible to stream music from my iPhone? I understand the free services specifically geared for a Sonos speaker. My thoughts are the HD streaming services like any other streaming service, is this true?

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melvimbe
5 months ago
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calliopejaneEnthusiast I
asked in Controllers and Music services
What is *detailed* status of queue mgmt feature on Android?

I rolled back the update with an APK immediately after seeing it was missing many of the features that I use on a daily basis. The most important was queue management, and I don't want to update until that is fully functional.Right now I am seeing things about queue management being in the most recent update, but then some posts seem to suggest it's only for iOS but not Android, or maybe for phone but not tablet, or maybe there's some features but not others.... I'm very confused, and don't know if I should let the app update now or not. I do not trust that when SONOS says they've restored queue management, that means they've restored ALL aspects of queue management, for all devices.So: I have an Android phone, and need to be able to do the following things:   -Add songs to the queue   -Remove individual songs from the queue   -Change the order of songs in the queue   -Clear the entire queue    -Would be nice to save queue as playlist but that's not vitalI'm hoping someone can give me

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5 months ago
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ChrisJCTrending Lyricist I
asked in Controllers and Music services
New App - Loss of Services / Loss of Playlists

Discovered the new app had installed this evening, so far I seem unable to:-Connect to Amazon MusicPlaylists have dissapeared from the user interfaceIt does not seem possible to add songs to existing playlists (the options have disappeared)The app hangs and dosen’t load from time to time and needs a re-startIt seems that this is a bit of a car crash tbh, and I wonder if there is an urgent fix coming or the ability to roll back to a previous version?

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5 months ago
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ThudpuckerContributor I
asked in Controllers and Music services
Amazon music

After the recent Sonos update it now only plays the same songs over and over from Amazon Playlist. I've over 1200 in it and Sonos now just plays the same 20-40 repeatedly.When viewing what's playing in the list through Sonos it now no longer loads information. Is this getting fixed? 

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Corry P
5 months ago
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MmillionContributor I
posted in Controllers and Music services
the horrible new UI

The new UI is awful -very unintuitive. Please change it back.

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5 months ago
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Ringo67Contributor I
asked in Controllers and Music services
Play 1 connection problem/new sonos app

Hello, I have a problem to connect my Play1 to updated Sonos app. I am not able to connect the loudspeaker to my system through Wi-Fi. It seems that the new app is not compatible with my device. Could you help me? Thanks Moderator edit: Diagnostics number recorded and removed (identifying information)

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5 months ago
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