Controllers and Music services

Team, I have had the suite of Sonos products for coming on 6 years now and I’ve always had automatic system updates switched off so that when an update does come out, I can see what is being updated and choose when to update it.Your support page says that we have the option to switch off automatic updates, so please when I then get system update messages in the app, stop giving me a dialogue box to enable automatic updates. I should be able to hit the message at the top telling me an update is available and have the option to update straight away from there.   

Bonjour,Concernant le contrôle du son/volume. J'aurais vraiment apprécié une manette et non d'avoir à utiliser mon téléphone. Tout la journée, je suis sur un écran pour la travail, puis on ajoute le cellulaire (un autre écran), le Gps (écran), etc. En écoutant la musique ou un film, je vais souvent changer le volume. Et de devoir encore regarder un écran pour changer le volume, cela ne me convient pas. Je sais que nous sommes à l'aire des technologies, mais une manette, c'est de base il me semble.  J'aurais souhaiter au moins que les anciennes manettes fonctionnent sur la nouvelle génération de sonos. Merci Elaine

I can add a song to a playlist, including a song playing on, for example: pandora to my playlist.But I can’t add the station I set up on Pandora to my play list.this seems like an obvious use case, WHY didn’t you provide that functionality?

I have a number of Sonos amps and want to use my music library for an alarm. This should be an easy task for engineers to implement. I do not want to create music lists as I takes too much time when I can simply select a genre, album or an artist from my already existing music library.I also don't understand why Sonos closes out requests such as this when the community would like to add comments at their will.To me, this is just a nuisance and reason to move to another product.

Hi.I am just curious why the Sonos app updates so frequently?The app seems to update 2 or 3 times a week!Everything is working okay now after the latest update but prior to that the sound (whether coming directly from the TV or from streaming music via the Amazon Music app) kept sporadically going mute and I had to fiddle around to get it working again.I am currently on Sonos OS S2, Version 14.4 and Build 67127100Anyone else had this problem and by the way it's no fault with my fibre optic internet connection or WiFi !Cheers 🍻 

the play menu and the library should show the length of the items listed. this would greatly assist in selecting items, e.g. different versions of the same songALSO - personally I am very frustrated with having to use my phone to setup the systems.  i have a dedicated desktop for my music and you have made it almost defunct :(

Today I started testing Amazon Music HD, and I see the HD tag when playing music on Beam, I know that Sonos announced that the Play:1 does not support HD, but I know that for example, they work with Dolby Atmos when connected to an Arc. Does the same thing happen when they are connected to Beam?  That is, if I group the Play:1 with the Beam, will the Play:1 play music in HD?

why did Sonos S2 v14.3 drop support for my Connect:Amp? it was happily working with all my other devices until this release. the C:A is hardware version 1.17.3.1-1.1 and has S2 v14.4. It still works in S2 v14.2 on my iPad but not v14.3 on my iPhonei see there is S2 v14.4 on the itunes app store, will it restore support?

What are you thoughts on a modification to the Sonos software I believe should happen. i think it was be so much better that in the event of a power blip / power out that a ‘room’ should automatically connect to the last played music source instead of having to select music, when the power is returned.thanksfor your thoughtsPeter  

Bonjour,Est-il possible de créer un home cinéma 2.1 avec 1 Sonos Five et 2 One sl ?En gros, puis-je configurer le 2.1 en diffusant par AirPlay sans investir dans une barre son Beam pour l’instant?Merci d’avance de votre retour.

All the music avail thru Amazon Prime Music app will not play on Sonos Move. Example: “JS Bach St Matthew Passion” is avail on Prime but does not show up under search in Sonos app. Only limited sub-set of Bach music appears on Sonos app. I have successfully connected my Amazon account under the settings/services in Sonos app.  Have others had same experience? Alternatively, can Sonos speaker function solely as bluetooth connection (not thru Sonos app) to smart phone or is this too simple?

Seems that since people would have to replace components when digital tech exceeds capabilities of legacy equipment (ie S1 v S2), a Modular approach might be better to upgrade your system products.  Separate the digital processing aspects from the audio/analog-power systems and provide modular pieces.  Provide a way to plug and play upgrades.  This way you may be able to update processing without people having brick components or separate between controller system versions and pay for replacing a perfectly good audio portion.  You might also be able to release audio system module upgrades as well.  Of course, this may not be your current business model, but some good System Engineering could help you solve these business issue problems. 

My Music Library is refusing to update, on both scheduled and manually triggered.This seems relatively recent. When I trigger a manual update, it says that my NAS drive is no longer available, despite it being able to browse and play music from it.This is effecting all installs of my controllers, on Mac, PC, Amazon Kindle and Android Phone. I’ve got multiple Play:1, a Play: 3, and Connect and a Beam connected to the network.I had thought about removing and trying to add the device again, but I’m concerned that it will just not find it.Any ideas?

Upgraded my iPhone and cannot connect to Sonos

I store my music files on my PC and when I view the music library by artist I have a lot of artist names with only one or two tracks each on a compilation. They are contributing artists.  I there a way I can change the library settings so that contributing artist is ignored. 

Hi all.All of my local stations appear to be in Ulster, Northern Ireland. I live in Leeds, Yorkshire, UK.My address on my account is set correctly.Any ideas?Many thanks

I just removed my library and the controller has been indexing for a couple of days I removed incompatable products in order to install the S2 app all smoke and mirrors nothing is happening how can the music play if the library is removed how do I set the path to a NAS Storage device where can i find the whatever it is address to the NAS device they tell me to ask manufacturer Manufacturer is dumber than I am

I use the SONOS app on iOS.  When i deselect a speaker they all stop playing music or whatever and the app freezes and is unusable.  Any suggestions or help would be useful.  I had this system as it is supposed to be flexible etc and should not have to reboot the router or whole system every time i want to stop playing sound from a speaker.

The latest MacOS update to 12.3 appears to allow the connection to Apple Music. 

Amazon UHD subscription. In the Amazon app , when I select UHD music to play, on my S2 app ‘Now Playing’ doesn’t show any information regarding the format playing via the Arc.

I’ve had my SONOS setup for a number of years.  Hell, I’ve even enrolled on the beta test programme (I wouldn’t bother if I were you...you don’t get anything back from SONOS other than so many questions and video “proof” of the issues one has with the software!  Even though I am retired I am having to spend HOURS of my time trying to get the bugs and limitations of the software ironed out...all for no reward!  My biggest issue is that the software seems incapable of coping with the volume of my music library (stored on a local NAS Drive/Server.  It can’t search more than 66,000 tracks, and causes all sorts of issues if I try and add another music library (for my classical collection, stored on a different network share!).  I realise this is all trying to direct me towards utilising a streaming service, but I have amassed my music collection over 40 years, so don’t see why I should pay a monthly subscription to have access to music, which I already own!  Is anyone aware of software whic

iPhone app says “unable to play the selected station”  on certain Sirius XM stations but computer app works fine.   Latest updates on Sonos and iPhone.

I have previously used the Amazon Prime Music service but have now taken up the offer of a free 3 month trial of Amazon Unlimited which offers 90 million songs, many of which are HD. My question is if my Sonos system of Soundbridge 100 and Zoneplayer 90 can handle the HD tracks. Also, is there any way in the Sonos app of seeing if a track is standard or HD ?

So the PC hosting my Sonos libraries died and I’ve had to reinstall my music on a new computer/Server which has a different name.   But the playlists have the old server name in the the path/source file info.  How do I fix the playlists I’ve created so that they will find the music in the new PC/folder.   For example, when I try to play my playlist it will say:\\OLDPC\Music\thriller.wav is missingI now need the playlist to  point to \\NEWPC\Muisc\thriller.wav in order to solve the problem.If I can’t edit the playlists I will have to spend an incredible time rebuilding them.Thanks!J

Often you party ends on max and that is not what you want the next morning ;o)