Controllers and Music services

I am a European citizen and have a Tidal account, which works. After this I moved to Japan, but I am still paying to Tidal with my European payment method. (Please don’t ask whether Tidal works in Japan, of course it works, it is a streaming service over the Internet and Internet is available in Japan. The whole point is that you cannot purchase Tidal subscriptions with a Japanese payment method, that is all, because Tidal does not have a legal representative here.)I can use Tidal without any problems in Japan.But I cannot link it to Sonos - why?I think it is NOT the job of Sonos to check for availability in a country, but Sonos should allow legit account users of Tidal to use Tidal with their Sonos products.We are in the 21st century, people are moving between countries, and it is not up to Sonos to restrict this. If Tidal wants to restrict access to its service from Japan, then they will do it. So please stop playing polic

I use Spotify and Amazon Unlimited as music sources. If i go to their web pages and search for something, say “Rolling Stones” i get lots of results. From the Sonos mac desktop app I get nothing or perhaps 1-2 albums. This happens for Bach, Mozart, and just about any other search. I’m on the latest desktop app. I see the same issue with Amazon Unlimited and Spotify. Any ideas? I spent an hour with Sonos Support who said that Sonos has known problems with music sources and maybe they will fix a bug sometime. Anyone have suggestions? 

I know there was another thread here 4 years ago with no much traffic, hopping now both sonos and beatport are more mainstream and ready for an integration. 

Amazon Music Unlimited has a “play similar music” feature on artists, albums, songs, and playlists within the Amazon Music App, but I can’t seem to find that feature when I go to Browse → Amazon Music within the S2 App.  Does this feature exist in S2?

Hi! I just got the full streaming version SiriusXM platinum, downloaded app on iPhone and wanted to connect to Sonos. In Sonos app under Add a Service tab the list does not contain SiriusXM. I see in forum there have been a lot of issues here. Help please

As the title says, I search for an artist, I get a list and click on one but it plays something else entirely!What’s going on?I have a paid up subscription yes.

Wondering if anyone is having problems using direct control from the Pandora app to Sonos?  When I choose the “casting” feature in the lower right corner of the Pandora app I’m presented with a list of “devices” that I can cast to.  I have no problem with google devices, but when I choose a Sonos target I have problems.  At first the music gets sent to the Sonos device, but after a few minutes the controls in Pandora become unresponsive.When the song finishes and the next song begins, the Pandora app does not update, but continues to show the screen for the previous song.  At the bottom pf the Pandora app screen I see a message “Buffering...Your music will be back shortly”.  At this point the app has lost communication with Sonos and remains unresponsive.  The only way to reset is to start a different station from Pandora. This problem is the same across multiple iOS devices, phones and iPads.  I have updated all apps, uninstalled and reinstalled pandora and son

Request for technical assistance. I have one Sonos Move and I bought a second one for the stereo. I can't set it up because in the S2 app I installed on my Android phone, when I try to sign in to my sonos account it shows me the message 'try again' again and again and doesn't even get to the screen where I enter a username and password. Likewise when I enter the system - add product. It asks to sign in and continues to bring me to the Try again screen again until he exits. And it also happens to me on the iPad that I try to connect to the same network. I tried to go to a completely different network, at my place of work, and on the other network the application succeeds in connecting and signing in, so I connected to my account on the other network, but when I returned to my network and tried to install the Move, it tells me that it is trying to check if the application is updated (it is) and it cannot go beyond that. It throws me out, something in the access to

As noted in the post here:TuneIn, and by extension, Sonos Radio, will soon be losing the ability to stream the BBC. Check out the details in that post for other ways of accessing the BBC, for both those inside the UK, and for those outside the UK.

I have stopped using the e-mail account that is linked to my iPhone Sonos mobile app but can’t delete it via the app. There is no option to ‘change’ the account whereas I have been able to, I presume, start a new account with the current e-mail. Can anyone help with this as I can’t add any products to the system as I can’t log in to the mobile app and can’t add products via the Sonos site.I did call the help-line earlier with a 15 minute wait but rang off after 17 minutes.Thanks I’m hoping in advance. 

I have just managed to resolve this issue with technical support as a workaround until the permanent fix is deployed and the steps are as follows:Using an iOS Device from a Friend, Relative or Neighbour.Connect their device to your Wi-Fi network. Download the Sonos App Download Apple Music (if not already downloaded) On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign Out Launch the Sonos App Click Join Existing System Login to your Sonos ID Click on Apple Music in the Sonos App Click Re-authorise Follow the journey in Apple Music. On the iOS Device click Settings > Their Apple ID > Media & Purchases > Sign OutThen your Friend, Relative or Neighbour can sign back into Media & Purchases. Finally uninstall the Sonos App

Hello,The alarm function on my port no longer shuts the music off after the chosen duration. Is there something I am missing? Or another way to have sonos only play for a certain period of time? On a daily basis.

Hi, I only have two rooms in my system but I can’t create a permanent group with them. The group option is greyed out and it says I can only create groups when three or more rooms exist. What is the purpose of this limitation?

Hey all! I saw in the music services Calm, a nice meditation app. I use a different one, Waking Up, so my question is: What is a procedure to ask app designers to add this one too?

I am experience bad problems accessing the sonos speakers (play 1’s , one,amp, soundbar etc)  since a few weeks . Bad performance when opening the sonos app and finding the speakers.   Today a search the internet and find there is a release 14.20 released 6 dec.  anyone the same problem as me?  so i think the bad sonos perfomance has to with this release. How can i roll back to the last release?  

I have the app preferences for the Sonos S1 app set with both Show Lock Screen Controls and Home Screen Volume Control enabled.This makes using my Sonos equipment much easier as I don't have to find and launch the app when I'm just making minor adjustments.Yet on Android 13 neither of these show up.That is a big functional regression from prior app versions.Is this a known issue? Are there any workarounds?

I would like to use my Audi Q4 Etron SONOS in-car sound system via CarPlay or Android Auto to play my music like in my SONOS One home system.

Trying to add amazon music to Sonos app its not working. Annoying. Any advice please? Thanks 

why can’t alarm music be selected from sonos favorites??? 

Is anyone else unable to play BBC radio via Alexa assistant on their Sonos speakers? It keeps asking me to link my BBC sounds account and I've tried disabling and enabling it again and again and no improvement. 

Just tried to use Trueplay Tuning on my Arc system and I got the message regarding it is not yet supported on this iPhone. I have the iPhone 14 Pro. I assume a software update will be coming soon for Sonos similar to what happened with the iPhone 12.  Less of a question and more of a PSA

I have music and audio books stored on my NAS.  I previously ran a Samba docker container so I could share this content with my S1 system and SMB 1.0.  Though I didn’t use it a ton so it may have been broken then; not sure.  I just upgraded to S2.  I can index my Audio Books and Music folders with Sonos directly on the NAS (not the docker container) but only some books play back; others consistently fail.  Not sure why.  Anybody know of limits of file size?  These are all in the same “Audio Books” folder.  The files that work are smaller (200mb or so) but small files have also failed.  I can access that share with the same user account Sonos uses and copy the file so I don’t think it is a permissions issue. Separately, I run Owntone on my network (iTunes server).  But apparently it doesn’t support DLNA.I have Plex but am hesitant to enable Remote Access.What is the best way to expose my Audio Books and Music to Sonos?Any good docker containers of D

Sonos S2 system.  Latest updates.  Just deleted and re-added Plex; no change.  Plex software is current.  Running Ubiquiti Unifi system for network gear.I can see my library, and for the most part, play music files from Plex.When I try to play much larger m4b audiobooks, I see a whole bunch of ranged gets (with 200 status code) of 6144 bytes in length (For a 200+MB file) and then it eventually fails and I can’t play back the book.  Each of these gets is from a different source port on my Sonos, which I think is excessive.I do have Remote Access for Plex enabled but do not have any ports published (for Plex or anything else).Any idea what is going on and what I should do here?  I’d like to be able to play Audiobooks through Plex on my Sonos.Thanks 

Hi all, I get an error saying Trueplay not available on my device. I am using an iPhone 14 running iOS 16.1.2. Anybody know the what/why?Thanks!  

Hi, I’m running Sonos 2 v12.1 on Pixel 4a (though I had this same issue on Pixel 2).When I browse “On this Mobile Device” my music appears just fine under Albums, Songs, and Playlists. However, there’s no discernible sort order of Artists and my Genres are all empty. I’d appreciate some thoughts on how to resolve these. I’d like Artists in alphabetical order (or for someone to at least tell me what the sort order is) and for Genre to be populated. Thanks so much!Artists - what order?eh?