Components and Architectural

My speakers are from Orb Audio, and they recommend a crossover setting of 150 Hz. The SONOS app only allows me to set the crossover as high as 100 Hz. Is there any way to bypass this setting? Or, while you guys are actively modifying the app, could you please extend the available crossover range?

I want to move my AMP to a new network. So factory reset the AMP and go in the App to add new component. It finds the AMP and after 20 seconds, when he tries to configure my App on Android crashes. I tried the same on my Ipad. There he asks the code on the bottem of the device and after adding I get a message that something went wrong.So since two days no music in my kitchen. Any suggestion what I should do and don’t say like your BOT to try the installation again. Did it in the meanwhile 20 times without succes.

Hello, i have bought sonos Connect to listen to many cds I have. however I can’t find it on this new version of the app Sonos. It is on but … it doesn’t work. thanks to help me. isabelle*Moderator Note: email removed to protect privacy *

Setup…Arc, Sub Gen2, 2 Play1, Move2…2 rooms. Mive2 in one Arc/Sub/Play 1’s in the otherProblem…Could not complete updates and room setups using the app.After multiple attempts to update all the hardware, and have the app correctly identify room and sound assignments…and after 2 1 hour sessions with chat support, 3rd time was the charm.The Solution…Desktop appThe support person had me reset the router, power down and power up all hardware by unplugging the power cords, and then install the Sonos app on my Windows pc. Once I went through setup using the pc, all updates and configurations got completed, and the setup carried over to the iOS app on all my mobile devices.

Hi!I just bought a Sonos boost hoping that i would help for my laggy sonos app, and get a better connection to my sonos speakers.After connecting a Sonos boost that i bought i get 1002 error when trying to update it. I have tried resetting it, connecting it to the router (without anything else connected), restarted alle the sonos speakers. Updating it without any sonos speakers connected etc. i don not have a sonos bridge.Thanks for helping me. Diagnostic code is *********Moderator edit: recorded and removed diagnostics number

Hi i recently had to replace the hard drive in my Synology NAS and on reconnecting the NAS to the Sonos I got error 900 unable to add music library.  Both had been working flawlessly before the hard drive replacement. thanks in advance 

So I got a Sonance 6.1 system on June 13 2022. Workers great and had it in my living room on a shelf plugged into a surge protector. On June 12th for no apparent reason the amp just quit working. Won’t power on. Nothing. Tried different outlets. Nothing. Spent 55 min on hold last night only to talk to a very nice person who couldn’t help me. No solutions offered other than send my $600+ amp to them to keep in exchange for a….wait for it…30% off coupon to buy another amp that may crap put again. No repair options nothing. What a waste of money and I doubt I will ever buy Sonos again if this is their solution. So now I have 6 nice speakers and a sub woofer doing absolutely nothing. Pretty cool right? 

There’s a buzzing noise coming from my Sonos Amp, any idea what it might be?https://youtube.com/shorts/1UXykGnOiC0?feature=share

I moved to a new house and reconnected my Sonos Connect.  It required a firmware update and I updated to new app.  However, I’m not longer noticing the autoplay feature in the Connect.  Is this feature gone now?

I’ve been a Sonos user for five years. I’m the type who rarely fiddles with something that works and, until two months ago, my system has worked well. I’m not going to beef about the app “upgrade” here. Many others have done so very eloquently.The Boost has always been a part of my system. However, while troubleshooting the recent app issues I learned that the Boost is no longer sold. I’d like to know why, as well as whether and how I should decommission it.Thanks in advance.

On the Sonos-website I bought a set with a Sonos Five loudspeaker and a Pro-Ject T1 Phono SB turntable. However, the turntable does not have a BT-emitter (only its bigger brother the T1 BT has that) so how do I get the signal from the turntable to the speaker? I find it weird that Sonos sells a set that requires additional components in order to work. It seems I need an amp of some kind, but which one? I had not calculated this extra expense, I must admit….

I have repeated problems of Sonos One SL not connecting or updating. Tried support many times. My YouTube research suggests connecting my Beam with a wired connection or purchase a Boost. Any suggestions would be appreciated 

Why does my Sonos port not update after it’s been installed? 

I’m having issues with a Sonos speaker pair constantly dropping from my system. After powering on/off they connect and show again, but as soon as I use them as part of a group of speakers they disappear again. These speakers showed for the past 2 years but since the latest major app release they have gone awol. I have rebooted router etc and issue remains. I’m assuming it is a network issue still I want to check my Boost connection - how do I know that the speakers are definitely connecting to the Boost?With the new app version I can’t locate the connection method WM:2 (see below link for instructions for the prev version of the app) Thanks in advance https://en.community.sonos.com/components-and-architectural-228999/how-can-i-see-if-a-boost-is-working-6861316#:~:text=Go%20to%20Settings%20→%20System,only%20for%20WM%3A%200%20units.

One of my Sonos Connects is suddenly not working. I tried a reset. It is connected through a cable. If I turn on the volume you hear a bit of “clipping” sound and ver far away a bit of sound. I eliminated the loudspeakers (active) since they perfectly work on another Connect.  It seems like the `connect somehow died. Any ideas? thanks!

Hello Sonosians.I have a question What generation is my Sonos Connect. I think it’s a G2 but not sure. Any help here wil be greatly appreciated thanks   Moderator edit: removed pictures with serial numbers

I’ve just purchased a Sonos turntable and era 100.im unable to get it to connect to my system. I’m using S1 app tried S2 but products aren’t foundPlease  help as sonos customer service are impossible to contact  

Currently have several Ones, an Era 100, a Roam that died two months out of warranty and an Amp. The last is wired to a pair of KEF LS50s.KEF Kube subwoofers are on clearance sale and I’m thinking of plunking for a 10b.Am I right in understanding that the new Sonos app has made third-party subwoofers wired to an Amp invisible, unusable or unadjustable and that Sonos has promised a fix but with no ETA? That’d likely put the kibosh on my plans.While I unfortunately updated my iPhone app and am missing features (no mute buttons, no sleep timers, no Qobuz artist or track favourite lists, etc.), the app at least mostly works for me. But I also have the old Sonos app installed on my iPad and desktop and have turned off updates on both, which I suspect may be a reason my system remains basically functional.Any advice on this? I’d hate to miss out on the KEF sale and the models are indeed clearing out fast (the 8b, which I was also considering, has already sold out). On the other hand, why inv

i am trying to get the connect gen 1 to connect a speaker which says needs downgrading to S1 but it wont do it 

Received a replacement amp from Sonos when I plug it in holding the button it flashes white then goes to solid green. Tried it numerous times. Have tried tapping volume  up button it does nothing and stays solid green so I can’t set it up.  Tried contacting Sonos live chat they can’t figure it out told us to call but holding for hours no answer any ideas of what to try?

Upgraded to the new app and saw that the dual mono option was removed. This is a big deal. When will it be added? you still advertise that you can do dual mono and stereo. i now have 2 speakers giving me left channel on one side of the house and a speaker on my patio only giving right. Wtf

I have 2 brand new amps that I can’t get to connect. They get registered then say update required but then says error 1001 can’t update. Tried wired and wireless. Tried spectrum, Netgear and google mesh. Also sat on call 2 times for 6 hours total for them to act like it’s my router. Anyone have suggestions 

My system works flawless until it doesn't.I Ask Alexa to play audio, it turns on system and plays.At different amounts of time the audio stops and receiver shuts offI ask Alexa to play again and nothing happens. I go to integra app and switch on, begins playing. Shuts off again, look at “works with Sonos” room connected to port does not come up. Have to clear and room shows up. Begins working as expected, short time later, begins again. I have reset to factory settings, power cycled, reinstalled, etc, called integra, called warranty repair. They find its not a receiver issue.Works great with tv, works good through receiver alone with audio streaming. Switched inputs, Check connections and wiring. Nothing fixes, not hot or over heating.Has to be sonos port problem… All other sonos amps stream no issue, no issue with Alexa.Only integra/port has issue. Anyone experience this?  

I have 2 connect units on the same LAN but widely separated. I’ll call them C1 and C2.  Recently migrated all music from a Netgear NAS to a Synology NAS.  The connect software is S1 as I have some old speakers that do not support S2.  I’ve configured the Synology NAS to use NLTMv1 and SMB1 as instructed by the Synology community. All playback to speakers in the range of C1 work perfectly.  However any attempt to payback to speakers in the range of C2 fail with an “access denied” message.  Both C1 and C2 point to the same music library on the Synology NAS and have the same usercode/password.  What’s going on?Thank you.

Podcasts seem to have disappeared from the search function on the new Sonos app - or am I missing something?