Components and Architectural

I have 3x Sonos Ones and a Sonos Move all with Alexa enabled. We have had the Sonos Ones enabled with Alexa for the better part of 3 years. All of a sudden Spotify will no longer work via Alexa. I have disabled/enabled the Spotify skill in Alexa, removed the Spotify service from Sonos app, and removed Alexa from the Sonos Ones...all with no luck in being able to say “Alexa, play Spotify.” I can use the Spotify and Sonos app to stream Spotify without issue. It seems like this is an Alexa issue or a specific Alexa issue on the Sonos Ones. Is anyone else experiencing this issue?

Same as  : Only happens on my 3 Sonos devices, and happens on all 3, Google devices work fine.“Hey google, set an alarm for 7am”“Ok, alarm set for 7am”“Hey google, cancel my alarm”“Ok, your alarm for 5am has been cancelled” “Hey google, what time is it?...responds with correct timeAlarm also goes off at desired time.

I have a problem with my second-hand SONOS PORT. I tried to set it up,  and i have done Almost everything but not the LINE IN settings.  I dont Know if there is a problem with the software, during the steps in the installation,  or maybe there is a problem with the hardware. I dont Know. Please somebody helps me. Sorry for my english, im from Spain. Thaks you so much.

When I play a podcast on my app and stream it to my Sonos system each time it starts on 3 of my speakers like a group, but not the other 7. The three are not in an actual group. How do I get it to just instanly play on a set group without manually going and changing it everytime?

Dears,regularly and without predictable pattern my Sonos Play:1 plays an alarm chime instead of my preselected radio station at the programmed alarm time. When I manually start the radio station from the app, at any time of the day (also around the time of the daily alarm) the same radio station plays instantaneously and without ever failing. I submitted a diagnostics under the reference 1951871084 Thanks for your support & recommendations.  Jan Neujens 

I have 2 speakers. They do not appear to be grouped however when I ask Alexa to play something through Amazon music I get the response “Amazon is streaming on another device. Do you want to stream on this device instead?”I’ve turned both off and on again. I’ve rebooted the router. I’ve also reloaded Sonos app. Now I can communicate with Alexa but cannot play any music from Amazon nor can I connect to a local radio through TuneIn.  

Weird issue. Randomly, every few minutes, the volume on our playbar jumps to 50 - mid point - and must be turned back down.  This happens whether we are watching TV (apple tv or direct) or listening to Spotify. The Playbar is not connected to any voice services. I’ve done the unplugging thing, system updates, etc.   Any ideas appreciated.    

I have a large Sonos network (majority shown below) so I understand there will be some performance variances across the ecosystem but some of these stats are beyond my skill level. For instance, both the Keeping Room speaker and Theater are within feet of the wireless mesh satellite and I have. I other competing networks in close proximity. The only possibility I can think of is they are seeing one of the other satellites.  Thoughts?  

Hello,I cannot manage to connect my Boost. I purchased 2 new speakers One SL and when I connected them, all my existing speakers disappeared. I tried several things with no success so decided to delete all systems and reconnect my speakers. I reinitialized all speakers and the Boost. I have been able to reconnect all speakers but not the Boost. It is not even detected by my IOS app…Any idea how to solve this? 

hola, como puedo unir o hacer karaoke con estos dispositivos.tengo un macbook air, un proyector epson, un parlante sonos roam.me faltaria comprar un microfono para cantar con amigos, pero no se cual comprar porque se me hace que no me funcionara cualquiera. por favor ayuda.en definitiva necesito saber como puedo tener un microfno que se conecte al mac y que el sonido salga por los parlantes wifi de sonos, pero considerar que ya tengo ocupado un hdmi para proyectar la imagen

We have a small restaurant/cafe that I’ve installed 6 Sonos One SL speakers in. The room is one big square, with all speakers having a clear line of sight to one another. They are about 15ft apart from one another on each side of the room, and about 30ft apart from side to side. They are on a dedicated network (VLAN) with one of the speakers being wired direct. Since day one we have had issues where the speakers cut out, multiple speakers at a time, and then come back in at different intervals. Sometimes this actually happens in a particular pattern between the speakers. It’s absolutely nauseating to our guests and no matter what I try I can’t seem to get it to stop happening. It doesn’t matter what the music source, volume, or group of speakers is being used. The only remedy is to stop music completely, play it again to ONE of the six speakers, and then start playing it to the group again. This does not work every time.Is there a way to look at diagnostics? It seems like it’s an issue

When playing an Amazon music station and I ask Alexa "who is this?". It always says the artist that is playing next. If I play a set of songs from my Amazon library it manages to say the correct artist.

So yesterday I spent approximately 1 ½ hours attempting to move my Sonos Amp from the wifi network that it is currently on to a new one. For reference, the new network that I want to connect to is an Eero mesh which provides a much stronger signal to the location where the Amp is located. Naively, I thought that switching would be a simple case of opening the S1 app on my Iphone, specifying the SSID for the new network and entering the network password. I must have tried the documented procedure more than 20 times, always ending up with the “Something went wrong!” message. I even tried connecting the Amp directly to my router via ethernet while running the setup procedure - still no success. Can anyone provide insight into what I need to do to be able to connect the Amp to the new network? I managed, maybe 3 or 4 times, to get to a point where the S1 app asked for the credentials (network name/password) for the new network however for some reason the Amp was never able to connect. I di

Hi I subscribed to Apple One service yesterday.I’ve never been able to log in to my Apple Music account via Sonos App. All I ever got is this sorry “Impossible to browse your music”. I tried and deleted and recreated my account in Sonos app 10 times or so, to no avail. I still can connect to my Amazon and Spotify accounts alright. I’m getting the same message on my iPhone, on my iPad, and on my Macbook Pro (Sonos App). A friend of mine has had the message this evening, but got rid of it by connecting to another service (Amazon) and connecting back to Apple… Obviously, I tried this, but that didn’t work for me. Has anyone the issue?Thanks

I’m not sure this is a question. I don’t expect to get any a solution at this point. I’m writing this simply because I’m still in the struggle. And it’s quite real .I have 8 speakers, 4 of which are the Ikea lamps, plus one Ikea wall panel, a Roam, A Five, and a One.These speakers will disappear in random fashion, often multiple times per day, with no input from me. My WiFi is strong throughout the house, with 400 Mbps DL speed and 11.5 up. Sometimes rebooting the router will fix everything, but  usually not. There’s just no why or wherefore for any of it. It was all working fine last night, but I got up this morning to find the Roam was the only speaker the app could see, or find. Not at all surprising.  When I pressed the Play button on my Sonos Five, however, it and the 6 other missing speakers suddenly sprang to life , playing an album I was playing last night. I’m not surprised, as This too happens rather frequently. I was surprised today to find that they all continue to play, ev

I have four sonos rooms connected. One suddenly stopped working. It appears to play on the app but nothing comes out.  I have rebooted all the sonos boxes and the router.  

I have 20+ Sonos Speaker Products across 3 locations. I have been a loyal customer of Sonos.  2 of the locations work without issue and I have been very pleased with the Sonos Performance.  I recently moved a few working speakers from one of the locations to a new 3rd location.  I have (2) Sonos 1, (1) Sonos 3 and a Sonos Connect hard wired system supporting multiple rooms in the home.  This home has laptops, TV’s, Thermostats, Apple TV’s, Apple Home Pod Speakers, Peloton, Ring Security Cameras, Wifi Garage Door Openers, plus more and all work without incident across all parts of the home, end to end.  Wifi Testing shows high bandwidth connectivity in each room of the home.  Why do my Wifi Sonos speakers connect up and then drop from the S2 application?  The hard wired configuration works fine with no issues.  All of the speakers software is up to date.  What is unique about Sonos connectivity that is different from all other products?   I have been online with your teams and they’ve b

Ever since updating the S1 Controller app to 11.4.1 (iOS) I cannot add another S1 product wirelessly, I have to use an ethernet cable, I can then remove the cable and all is fine.This Connects I am adding have previously linked wirelessly without problems before the update.Anyone else experiencing this?I should add, the components I am adding are freshly reset units.

Hi, I’ve noted a trend in what I’ve read here about this 14.6 issue in that the Arc is the predominant soundbar.  My soundbar is a PlayBar and I use a Boost.  When my system is stable I don’t experience audio drop outs I just get up in the morning to find my surround setup not working, i.e. the sub and play 1 satellites not present in the app.  Sometimes, like now, they appear ‘on their own’ without any intervention.  My diagnostic file is file ref: “321963361”.  I took this dump when the system had lost its sub and play 1’s.  The main purpose of this post is to flag that the 14.6 ‘drop out’ issue is not exclusive to Arc (or Beam for that matter).  I’ve previously been through the ‘missing products’ cycle but the issue re-occurs.

A bit annoyed when I went to use my system and the audio started to cut in/out and then the app couldn’t connect to the device to pause or lower the volume with the audio going in and out. Not a pleasant situation which has continued on for a few days now and has the left the system unusable!This possibly started with the 14.8 update. We use the system regularly and that seems to be the trigger. We’ve had the system for ~5years, so nothing is new (3 Ones, 1 Five, and 1 Amp). It’s on a Unifi network (USG,Switch, (1) AP) which shows no sign of issue or the devices connected (signals fine, traffic fine). The cutting appears to be from all audio sources (Sonos Radio, Apple, Amazon) and even occurs with airplay. Seems like the issue is on the device.I switched over to Sonos from Slim devices about ~5yrs ago, and have been using these streaming systems since Slim first came around. So I understand the ups/downs due to the complexity and dependencies, but this is the first time I’m starting t

When I travel the alarms on my Sonos system seem to track the local time on my phone. Does anybody else experience this? Nobody in the house so difficult to actually check what is happening at home.As I have a complete sequence of alarms to help maintain a lived in scénario in the house this could result in some crazy actions.   

Why just we just use S1? So is force you to use the newer version “you can control all your devices” - um - NO YOU CANT. What a rubbish product! 

Is it just me or does it feel like Gen 1 & 2 products are just not compatible & Sonos have built a “fix” which simply does not work? Maybe it’s a tech issue - really! 

Over the last 6 - 9 months we have seen this issue intermittently. From Sonos Controller search for artist on Spotify (has also happened starting music from Spotify app - we have a paid subscription) choose artist select either Artist radio or an album by the artist or top tracks of artistRESULTS: time bar in Sonos Controller shows the song is playing, but no sound is coming out of speakers. About 8 - 15 seconds (as per the time bar) audio comes out of the speakers at that point in the song. To be clear, there is not a delay in the start of the song, the audio starts 8 - 15 seconds into the song. Example, Bob Dylan’s Hurricane start playing audio at the words “Valentine from the upper hall”Captured a recent diagnostic when it was happening - hopefully it shows something - 1020475143 NOTES: When this starts happening, it can go on for days or weeks. That includes total stops in using Sonons, changing to different music sources (TuneIn Radio, Sirius, Amazon Music), alarm starting the Son

Using either Google Assistant or the Sonos App, when attempting to resume the last played TuneIn radio station it results in hearing repeatedly the TuneIn intro (ie “Tune in .. then a jingle’”),  after a slight pause it repeats, never playing the radio station itself.Only work around is selecting another station, then switching back to the original one I wanted which then works ok.   Until the next time I want to resume that channel and the cycle starts again. Any ideas on how to solve this? Its a recent issue over the past few weeks. Thanks