Question

crapped out amp


So I got a Sonance 6.1 system on June 13 2022. Workers great and had it in my living room on a shelf plugged into a surge protector. On June 12th for no apparent reason the amp just quit working. Won’t power on. Nothing. Tried different outlets. Nothing. Spent 55 min on hold last night only to talk to a very nice person who couldn’t help me. No solutions offered other than send my $600+ amp to them to keep in exchange for a….wait for it…30% off coupon to buy another amp that may crap put again. No repair options nothing. What a waste of money and I doubt I will ever buy Sonos again if this is their solution. So now I have 6 nice speakers and a sub woofer doing absolutely nothing. Pretty cool right? 


11 replies

Can you show me another company which gives you 30% off for an item that’s a year out of warranty? 

Not sure. Don’t really want to. Want the company I bought from to step up and do better. 

Userlevel 7
Badge +19

Not sure. Don’t really want to. Want the company I bought from to step up and do better. 

How much better?

40%?
50%?

100%? 

 

 

I’d accept 40%…listen I get it you all love the company. I have no issue with the quality. Just hate that that’s the only option. 

Not sure. Don’t really want to. Want the company I bought from to step up and do better. 

 

I’m sure.  There’s very, very few.  Most will tell you to go pound sand after a warranty is up, and have every right to.  

Userlevel 5
Badge +12

 

Most will tell you to go pound sand after a warranty is up, and have every right to.  

That’s how it has been for years, but it doesn’t mean that it’s the only way.

Attitudes are changing, and there are a significant number of people who would be willing to pay to have their unit repaired instead of just being thrown away. And the general rule is that it’s typically one or two components in the power supply that fail - not always, but often. I’ve DIY repaired 6 or 7 older Sonos units and that has been the cause in all of them.

Perhaps Sonos should consider a different approach to all of the other sellers of “disposable” equipment? Though I concede that, with the current app upgrade debacle, they probably have too many problems on their hands at the moment to get anything like that under way...

 

Most will tell you to go pound sand after a warranty is up, and have every right to.  

That’s how it has been for years, but it doesn’t mean that it’s the only way.

Attitudes are changing, and there are a significant number of people who would be willing to pay to have their unit repaired instead of just being thrown away. And the general rule is that it’s typically one or two components in the power supply that fail - not always, but often. I’ve DIY repaired 6 or 7 older Sonos units and that has been the cause in all of them.

Perhaps Sonos should consider a different approach to all of the other sellers of “disposable” equipment? Though I concede that, with the current app upgrade debacle, they probably have too many problems on their hands at the moment to get anything like that under way...

Thank you for the helpful reply! Curious how you got it apart? I’ve been hesitant to since the case is seamless…seems like a pop apart? Im also wondering if it wasn’t bad to start. The bass output was really weak and the amp was a little glitchy but didn’t think much at the time. I helped install my in laws as I truly think it’s a great system for the price and theirs bumps like crazy. 

Userlevel 5
Badge +12

I worked mainly on the older Connect/ZP units - I think I have only ever taken apart one of the older-style ZonePlayer Amps, and they are a lot more complicated, from what I can recall.

It may be worth doing an internet search for YT videos on how to dismantle the Amp - typically there will be a knack to it and there’s a good chance you’ll break internal plastic clips if you don’t know the knack.

Also beware: all of the current Sonos products will use switch-mode power supplies and these can retain fairly high voltages for hours after they have been disconnected from the mains. Please don’t dismantle anything unless you’re sure that you know what you’re doing!

I worked mainly on the older Connect/ZP units - I think I have only ever taken apart one of the older-style ZonePlayer Amps, and they are a lot more complicated, from what I can recall.

It may be worth doing an internet search for YT videos on how to dismantle the Amp - typically there will be a knack to it and there’s a good chance you’ll break internal plastic clips if you don’t know the knack.

Also beware: all of the current Sonos products will use switch-mode power supplies and these can retain fairly high voltages for hours after they have been disconnected from the mains. Please don’t dismantle anything unless you’re sure that you know what you’re doing!

Good point on the stored electricity factor. Don’t need to pee my pants and forget my name for half an hour…I’ll check some YT videos.

 

appreciate you!

Userlevel 4
Badge +3

Sounds like it could just be one the internal power supply components that has failed. I had the same on one of my Sonos 5s in the kitchen. I’m based in the UK and managed to find a 3rd party Sonos repair specialist who repaired the PSU and upgraded a couple of the power supply components very cheaply and the speaker was back with me in 10 days. 
Had a similar experience with a failed power supply in a UniFi network switch. Found a power supply expert and the switch was back to full functionality on my network within a week at about 20% of the cost of a replacement. 

Sounds like it could just be one the internal power supply components that has failed. I had the same on one of my Sonos 5s in the kitchen. I’m based in the UK and managed to find a 3rd party Sonos repair specialist who repaired the PSU and upgraded a couple of the power supply components very cheaply and the speaker was back with me in 10 days. 
Had a similar experience with a failed power supply in a UniFi network switch. Found a power supply expert and the switch was back to full functionality on my network within a week at about 20% of the cost of a replacement. 

Thanks so much!! I’ve checked with a few local electronic companies and they bluntly tell me to just toss is and buy a new one! They say it’s more expensive to fix it. 🤷🏼‍♂️. I’ll begin a search for a repair shop that specializes in power supply 

Reply