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I have 2 brand new amps that I can’t get to connect. They get registered then say update required but then says error 1001 can’t update. Tried wired and wireless. Tried spectrum, Netgear and google mesh. Also sat on call 2 times for 6 hours total for them to act like it’s my router. Anyone have suggestions 

No not yet

 

i have the same

problem

 

is not my network

 

escalate the issue and write to

ceo@sonos.com to complain

 

you re not alone