Components and Architectural

My general question is should I expect different speakers to be able to play more file formats, container types, etc than others?My Setup- Sonos One- Sonos Roam- Plex is serving audiobooks- Initiating Audiobook/s through the Sonos appMy Issue- I am working through all the Harry Potter books.- Had no issue until I got to Book 3 & 4.- When I try to play the Book on only the roam, I get an error "Unable to Play - Harry Potter.The co.. " or "Unable to Play Selected Item,  and skips until it hits a playable file.- however, I am able to play on the roam if I start one the One first, then join the Roam in after play begins.- If I deselect the One and play just on the roam, The playback will error out and skip until it hits a playable file.- reviewing each file using mediainfo, the only real differences I'm seeing are title and length - codecs, formats, channels, compression, are all the same between playable and unplayable files.Is there a place where I can access the logs these speakers

Hoping someone has some advice that can help. I’ve been dealing with Sonos customer service regarding my connectivity issues and they haven’t been able to solve my problem either.  I have a blend of older speakers - all of which were very expensive!   Play 5 - plugged in via Ethernet(2) Play 3(3) Play 1(2) ConnectConnect:Amp There are 9 “speakers” in total and I can hardly ever get them all to play at once without buffering, cutting out, or skipping songs.  I upgraded my router to a professional mesh system (3 placed throughout the house) and upgraded my Internet to fiber optic.  My home is 1,900 square feet and has 3(!) routers placed throughout it.  Connection speeds range from 250mbps - 350mbps. I find it very hard to believe that Internet is the problem.  And it is EVERY speaker that will cut out from time to time, including those that have nothing but a few feet of interference-free space between them.  My Play:5 is literally plugged into the router with an Ethernet cable and STIL

Looks like one of my connect amps has bitten the dust. There is no sound coming from it. Been through the process with support and they said to mail it back and I’d get a 30% discount on a new product. With the price of the new amps ($899Can) that’s still a huge amount to replace. In the past, they would sell you a refurbished connect amp for approx $150. I’ve been a sonos customer for a very long time. Customer service isn’t what it used to be.  Anyone have any ideas on what causes the no sound?  Is it repairable? thanks!

Logitech Harmony Hub has worked great with Sonos for years. Suddenly, about a month ago, the volume buttons stopped working. On another recently closed thread, I see that this is a Harmony firmware issue. Can you please get Logitech to fix this!?!!

I hope everyone is welI I have an issue with my sound reproduction system. maybe you can help me. We currently have a Sonos Connect controller to play music at our community gym station. A few weeks ago we began to perceive a failure in terms of music, basically a playlist is played on Spotify linked to the sonos software, after a period of time between 5 to 15 minutes the audio is cut (it runs out of sound like if music playback was paused), however in the software (Sonos) it shows as playing. In order for the sound to return, that is, the music can be heard again, it is necessary to lower and raise the volume of the player.  regards. 

While investigating another problem I had to uninstall and re-install the Sonos App on my Windows 10 PC.  On re-installing though the app only finds one of the six Sonos devices I have.  I’ve tried the remove and re-install again but the same thing happens.  How can I best troubleshoot this?All 6 devices are available to me on the Android app.Malcolm

Hi all I have tried the following to connect my Sonos One with my iPhone 11 Pro Max:Rebooting system between phone and sonos (like a million times) Rebooting my wifi router Disabled Airtime fairness on router Enabled IGMP snooping on router Updated router to 2.4Ghz, 5GHz-1 Maked sure area network is turned on on my iphoneI seriously don’t know what else to try. Nothing seems to help so now i am reaching out in this community.Weird thing is that it is appearing on my network and on my husbands iPhone X (sonos app).

Hello, I have recently changed my router and since then my two ONE SLs constantly log out. I have spoken to several Sonos agents and none can fix the issue, one even remotely logged into my router and still nothing, all they did was disconnect my Wi-Fi. I have tried everything, please someone help 

after changing Internet Service from Xfinity to ATT the Sonos app can’t find my system. My wifi and other network setting are the same the only change is the  network IP from 10.0.0.x to 192.168.0.X I tried power recycle the equipment but it did not work. any ideas?

Hello,I have a Sonos Connect, factory reset it, and green light is flashing.However when hardwired to router ethernet lights do not work ie. no connection between amplifier and router.  Tried different cables, different ports , resetting router ,etc but ethernet port will not connect.Any suggestions please?

I have an all Gen1 system, that includes a ZonePlayer. I can handle all the other stuff not working, but the Zoneplayer is what controls speakers in my yard with the outdoor TV.NO matter what I try I can not get the Zoneplayer to connect to the S1 app. Any suggestions?

Hi - just moved house and inherited kit but can’t get it working. Rooms have ceiling speakers which are connected to QED pre-amp/powered amps. Then there’s an Onkyo receiver (which I didn’t want to use so thought I didn’t need) and a Sonos Connect. Previous owner showed me she used Sonos s2 app to play music thru ceiling speakers in one room or multi room. But everything got unplugged when she moved. So am struggling to know how to reconnect. Sonos now registered to me and app connected to my Amazon music. Haven’t yet been able to connect/pair onkyo with Sonos connect. Have tried connecting Sonos to QED directly using rca cables as per Sonos support but nothing plays thru ceiling speakers. So now think I need onkyo involved? Would onkyo need to connect to QED via wall sockets then to Sonos via Bluetooth? Losing the plot now!!!

I am unable to connect to my Sono Speaker.It loops asking to log back in and eventually it cannot find any device. any idea?I find ridicolous a simple systems is so complicated to set up.

I’ve been unable to save my Queue to a Sonos Playlist for a little while - I believe I may be at the limit of Playlist track capacity?I just had a Chat with Sonos and they ‘said’ and recommended a few things that were contrary to my understanding.Here’s the transcript - with a couple of questions from me in red where it doesn’t align with my understanding..sjw (25/08/2022, 11:10:50): Help with saving PlaylistsSonos Digital Assistant (25/08/2022, 11:10:59): Thanks, I'm transferring you to a live rep now.Agent (25/08/2022, 11:11:16): Hello, my name is Agent (mod edit). Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful.sjw (25/08/2022, 11:11:30): 541881474 has been submitted.sjw (25/08/2022, 11:12:56): When I try to save a Sonos Playlist I get an error:"Sonos doesn't have enough free sp

I’ve had Sonos for years and slowly upgrading to S2 and just bought a Port and tried to connect to a recently bought Naim Supernait 3.unfortunately i get a “feedback hum” when I connect the phono out on the Port to either the stream or AV phono sockets on the supernait (have tried with / without av pass though, as well as line out volume on the app as fixed / variable or pass throughat mo not sure if issue is Sonos end or Naim (will post same question on Naim forum shortly) any suggestions / help ?

I’ve had Sonos since the early days, currently at about 29 devices.  About since changing satellite internet providers (Hughes to Starlink), my system has become useless.  The hone app is very slow, and doesn’t find all my rooms.  When I try to play music from my NAS drive or TV audio going into a Connnect or Play:5,  It is “unable to play music”.  I called Sonos CS and they blamed it on satellite internet, telling me how internet dependent Sonos was.  Why is it “internet dependent” for local sources?  I understand that for sources like Tune-In, but why for local sources?  The interaction appears to be wifi-related since logging into my router, it sees all the Sonos devices along with printers, PCs, etc.  If it really is my internet connection, is there a way/device to spoof it into working with my local sources? TIADon, Central VA

I’ve had the same problem as so many others. 4 of my 8 Sonos speakers “disconnected” this week, and I cannot reconnect them. I’ve been through all the basic steps repeatedly. Restart router, factory reset speakers, “find lost speakers” thing in the app. I have been able to get some speakers reconnected for short periods, but they disconnect again. I spent an hour with phone support, but they simply provide all the things I’ve already tried. They don’t seem to understand the situation.I even tried the ‘email the ceo’ link :)I know Sonos speakers are always a major pain to get set up, but I was able to get all 8 of mine set up. I’ve been able to fix problems with periodic connectivity weirdness. But this time, I cannot fix it. The one thing that can make this type of situation bearable is good support. But how do you get it?Diognostic code: 309080872 

I just purchased a brand new Sonos Port. This replaced a Sonos Connect that stopped working. The old Sonos Connect had RCA plugs going into Audio In coming from a Denon AVR-S710W receiver. The receiver was hooked up to five speakers throughout the house.The Sonos Port was setup using Wi-Fi and the Sonos app found it easily. The color of the light in front of it is white. I can play music on the Sonos app but I am not getting any sound from speakers. I hooked the RCA cables to the audio IN option in the back of the Sonos Port.Any suggestions for me to get sound from my speakers is appreciated.

Since the last two days, the Sonos app (on my Imac) reads a title coming from Deezer for a minute or so and then suddenly stops the music and says that the title or file is not correctly coded and jumps to the other title. It does that with 2 out of 3 title that I listen, whatever I am listening to. Never had that message before. Didn’t change Deezer app or Sonos app. Only thing I did was updating Sonos app about a month ago to the latest update. 

We have one of our Sonos Amp’s connected to outside speakers and it seems that the volume has to be over 50 (on the iPhone app) in order to hear any music. But the rest of our amps and speakers don’t go much over 20ish and have good sound. Do you think its a problem with the amp? or the speakers? any suggestions...

Hi all. I've been experiencing this for a while now. I'm not sure if it's normal or not.  When I open the sonos app on my iPhone 13 pro max it will refresh or search for the sonos system for a while. Initially saying no system available or errors are present and then eventually everything works fine. It's not really a big issue but sometimes it can take a while to open up and control the system. I've screen recorded what I mean. See the link here: https://drive.google.com/file/d/1ieZo8X4MTgK1MB9V4fBP-gng_AWi_T6Q/view?usp=drivesdk My system is a playbar, two play:1’s and a sub. They're all in the same room as my router. Playbar is connected to TV and wired to the router.  Does anyone know if this is normal or if it is an issue with my system?  Is there a fox for this? I have reinstalled the app and factory reset all speakers.  TIAMike 

My Sonos S1 gen 1 will not connect to my phone so I am unable to connect to wifi.I have done multiple factory resets. I have 3 units but none will connect.

I have attempted to connect my Sonos One to my Nest Wifi. Quick Help suggests adjusting my router which has has both 2.4 & 5 GHz to 2.4 GHz. Why is the Sonos not automatically connecting to the 2.4 GHz? 

I have a Sonos Ray hooked up to a TCL Roku TV.I like it a lot ~ but have 2 problems that did not exist before the soundbar. 1)The Volume Level is not displayed on the TV.2)The Volume does not increase when you hold it down. You need to keep pressing it.Is that correct. If I upgraded and got a Beam with an HDMI cable will that solve the problem?

Previous (now closed) question from another user notes this problem. Suggested solution is to use Sonos app Line-Out setting as Fixed and not as Pass-through. Both that user and I have followed this fix and still unable to control Sonos Port volume using physical volume control knob. any other ideas? Thank you