Components and Architectural

I’ve been unable to save my Queue to a Sonos Playlist for a little while - I believe I may be at the limit of Playlist track capacity?I just had a Chat with Sonos and they ‘said’ and recommended a few things that were contrary to my understanding.Here’s the transcript - with a couple of questions from me in red where it doesn’t align with my understanding..sjw (25/08/2022, 11:10:50): Help with saving PlaylistsSonos Digital Assistant (25/08/2022, 11:10:59): Thanks, I'm transferring you to a live rep now.Agent (25/08/2022, 11:11:16): Hello, my name is Agent (mod edit). Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful.sjw (25/08/2022, 11:11:30): 541881474 has been submitted.sjw (25/08/2022, 11:12:56): When I try to save a Sonos Playlist I get an error:"Sonos doesn't have enough free sp

I’ve had Sonos for years and slowly upgrading to S2 and just bought a Port and tried to connect to a recently bought Naim Supernait 3.unfortunately i get a “feedback hum” when I connect the phono out on the Port to either the stream or AV phono sockets on the supernait (have tried with / without av pass though, as well as line out volume on the app as fixed / variable or pass throughat mo not sure if issue is Sonos end or Naim (will post same question on Naim forum shortly) any suggestions / help ?

I’ve had Sonos since the early days, currently at about 29 devices.  About since changing satellite internet providers (Hughes to Starlink), my system has become useless.  The hone app is very slow, and doesn’t find all my rooms.  When I try to play music from my NAS drive or TV audio going into a Connnect or Play:5,  It is “unable to play music”.  I called Sonos CS and they blamed it on satellite internet, telling me how internet dependent Sonos was.  Why is it “internet dependent” for local sources?  I understand that for sources like Tune-In, but why for local sources?  The interaction appears to be wifi-related since logging into my router, it sees all the Sonos devices along with printers, PCs, etc.  If it really is my internet connection, is there a way/device to spoof it into working with my local sources? TIADon, Central VA

I’ve had the same problem as so many others. 4 of my 8 Sonos speakers “disconnected” this week, and I cannot reconnect them. I’ve been through all the basic steps repeatedly. Restart router, factory reset speakers, “find lost speakers” thing in the app. I have been able to get some speakers reconnected for short periods, but they disconnect again. I spent an hour with phone support, but they simply provide all the things I’ve already tried. They don’t seem to understand the situation.I even tried the ‘email the ceo’ link :)I know Sonos speakers are always a major pain to get set up, but I was able to get all 8 of mine set up. I’ve been able to fix problems with periodic connectivity weirdness. But this time, I cannot fix it. The one thing that can make this type of situation bearable is good support. But how do you get it?Diognostic code: 309080872 

I just purchased a brand new Sonos Port. This replaced a Sonos Connect that stopped working. The old Sonos Connect had RCA plugs going into Audio In coming from a Denon AVR-S710W receiver. The receiver was hooked up to five speakers throughout the house.The Sonos Port was setup using Wi-Fi and the Sonos app found it easily. The color of the light in front of it is white. I can play music on the Sonos app but I am not getting any sound from speakers. I hooked the RCA cables to the audio IN option in the back of the Sonos Port.Any suggestions for me to get sound from my speakers is appreciated.

Since the last two days, the Sonos app (on my Imac) reads a title coming from Deezer for a minute or so and then suddenly stops the music and says that the title or file is not correctly coded and jumps to the other title. It does that with 2 out of 3 title that I listen, whatever I am listening to. Never had that message before. Didn’t change Deezer app or Sonos app. Only thing I did was updating Sonos app about a month ago to the latest update. 

We have one of our Sonos Amp’s connected to outside speakers and it seems that the volume has to be over 50 (on the iPhone app) in order to hear any music. But the rest of our amps and speakers don’t go much over 20ish and have good sound. Do you think its a problem with the amp? or the speakers? any suggestions...

Hi all. I've been experiencing this for a while now. I'm not sure if it's normal or not.  When I open the sonos app on my iPhone 13 pro max it will refresh or search for the sonos system for a while. Initially saying no system available or errors are present and then eventually everything works fine. It's not really a big issue but sometimes it can take a while to open up and control the system. I've screen recorded what I mean. See the link here: https://drive.google.com/file/d/1ieZo8X4MTgK1MB9V4fBP-gng_AWi_T6Q/view?usp=drivesdk My system is a playbar, two play:1’s and a sub. They're all in the same room as my router. Playbar is connected to TV and wired to the router.  Does anyone know if this is normal or if it is an issue with my system?  Is there a fox for this? I have reinstalled the app and factory reset all speakers.  TIAMike 

My Sonos S1 gen 1 will not connect to my phone so I am unable to connect to wifi.I have done multiple factory resets. I have 3 units but none will connect.

I have attempted to connect my Sonos One to my Nest Wifi. Quick Help suggests adjusting my router which has has both 2.4 & 5 GHz to 2.4 GHz. Why is the Sonos not automatically connecting to the 2.4 GHz? 

I have a Sonos Ray hooked up to a TCL Roku TV.I like it a lot ~ but have 2 problems that did not exist before the soundbar. 1)The Volume Level is not displayed on the TV.2)The Volume does not increase when you hold it down. You need to keep pressing it.Is that correct. If I upgraded and got a Beam with an HDMI cable will that solve the problem?

Previous (now closed) question from another user notes this problem. Suggested solution is to use Sonos app Line-Out setting as Fixed and not as Pass-through. Both that user and I have followed this fix and still unable to control Sonos Port volume using physical volume control knob. any other ideas? Thank you

I have 2 hard wired non-Sonos speakers that were working fine for almost a year and then one stopped working.  I reset the amp and then the one that wasn't working started to work and the other was silent.  On my app in shows no line-in connected but I checked all of the connections. Any ideas?

I have had my system for a good year or so now but one day it just stopped working.  I have ask Alexa to tell the weather/ time etc but won’t play any music.  When I go into the app on my phone and try to connect to a device it comes up with this Amazon Music Error.  I feel I have tried everything, unplugging - resetting - logging out of app and back in.  Also now under Music & Content I can’t find Amazon Music?  If I play Sonos Radio through here it will play but my sono will only work through here through my phone not voice??

No changes at all on my end, but last week while listening to our regular local radio station (KBCS 91.3) via TuneIn, my Sonos system will suddenly play the BBC instead of the radio station feed.Right in the middle of the music it will just switch over. 😖KBCS is a local station that plays mostly music. I don’t even have the BBC on my list of stations. The station’s live stream is just fine. If I listen to the station via TuneIn on my phone it’s fine. But on my Sonos it suddenly plays the BBC. it doesn’t do this to any other radio station I listen to.  I removed The Station from my presets. I restarted my router. Still doing it. Very depressing as we listen to this station for many hours a week and can’t get the signal clearly on the radio tuner.Thanks   

My amp keeps restarting. It is connected via HDMI Arc and we are watching a show and it restarts so the tv disconnects the. Stops the show then when it reboots it reconnects and stops the show again. It also has stopped while the some knife talk is at about 1:20-1:30 and restarts every time.Any help would be greatly appreciated. Amp is under 1 year old.diagnostic number 377583551

Just upgraded to Virgin super hub which is working fine, good speed and better coverage in the house. I have managed to get my beam and sub working on new network but not my surrounds, One SLs. I have tried everything suggested, factory reset, rebooted router etc. they appear to be on network but Sonos app cannot link them to my system.  help! 

Hi… One room in my system has been acting up recently :(I assume it’s some kind of wireless interference, but I have been unable to pinpoint it myself.How do I open or find an existing support ticket to add more information so I can get help?I was trying to reach out while I have time to get a diag. and the issue is actively going on, but support@sonos.com kicks back an auto-reply and chat support is unavailable.I started a chat the other day and was asked to reset my Office speakers, which helped then, but now I can’t join Office to other rooms.  There’s lots of information in that ticket, but I can’t locate it in my account and I never got an email followup.  I assume it was closed.Can someone at Sonos please look up this ticket and contact me either here or by email?Here’s another diagnostics: 1202345315Thanks!

Hi,I changed Wi-Fi router (and therefore username/password), and cannot connect to my Sonos+Ikea SYMFONISK system anymore.More precisely, the app fails in finding the Sonos system.I followed the dedicated instructions:https://support.sonos.com/s/article/1061?language=en_US The screen says:“Assurez-vous que tous vos produits sont allumés. Cette opération devrait durer entre 1 et 2 minutes”with a “Trouver le système” (find system) button But after pressing the “Trouver le système” (find system) button, the screen says:“Recherche de votre système en cours…” (currently looking for your system)…and after just a few seconds, it goes back to the initial screen (“Assurez-vous que tous vos produits sont allumés. Cette opération devrait durer entre 1 et 2 minutes”) with the same “Trouver le système” (find system) button.And so on and so forth. Note that by plugging the Sonos SYMFONISK system into the router using an Ethernet cable, everything works fine. I tried rebooting, disabling/enabling Wi-

Hi,I have what appears to be the same problem as a number of other people in that using TuneIn stations as alarm doesn't work reliably.I have three identical Play:1 speakers that are used as alarm clocks, "tuned" to the same (very reliable) radio station. One works perfectly, one falls through to the alarm chime about once every other week and one does it about every other day. When that happens I can always stop the chime and manually start the radio station right away without problems.Playing music is otherwise always rock solid on all three speakers, whether it's the same radio station as the one used for alarms, other radio stations, Spotify or my local music library. I never experience problems starting music manually and I can also reliably use a playlist as alarm music - only TuneIn causes problems.The three speakers are set for different alarm times and the problem seems to be independent of the alarm time. The speaker that often fails is usually the only device creating any si

There was a problem connecting your beam to IMZEE. !can’t get past this message when setting up beam in new location with new router & different account , after following all the steps 

So I am using the S1 app (v11.5) on my Android (v12) and normally when I’m playing any music from my NAS the Sonos controls will show in both the notification bar and on the lock screen. However, when I switch my music source to Spotify, it immediately disappears from the notification area and also doesn’t show on the lock screen. The only way I can see what is playing or jump to the next song is to re-open the application every time.Likewise, the moment I tap “End Session” to switch back to the playlist, the controls immediately pop back up in the notification area.

I’ve enjoyed the Sonance (White) outdoor speakers for a couple of years using the Sonos amp and never had any issues until recently speaker sounds like it’s crackling, they are mounted to the side of the house and protected in shade the entire time. There’s no need to turn it up loud because our entire house is filled with Sonos. Because it is a Sonos speaker I contacted them directly and we did a complete diagnostic, changed wires etc. then I was told there’s nothing Sonos can do so I have to contact Sonance, The maker of the outdoor Sonos speakers! It’s been awhile now and no reply. I really don’t understand why it would sound like this. I’ve never turned it up all the way. I am very much into sound quality and even tone. Someone please help. Thanks 

My Sonos has been playing random songs on and off recently. No alarms set.  diagnostic no 1913213614

Hi everyone.  I’m experiencing a random crackle from my outdoor speakers.  I can’t distinguish a patter for when this happens.  I can turn it up to almost max volume and it sounds fine.  It seems to happen after listening to music for an hour or so.  And when it happens, I can typically pause the music for a minute or so, and turn the music back on and it sounds fine.The other articles and forums have mentioned audio interference before.  To remedy this, I hardwired the AMP to my router.  But random crackle still happens.  I wired the speakers using 14 gauge wire.  And the speakers are less than 50 feet from the AMP.  I do have a google nest camera between the two outdoor speakers.  I’m also wondering if the crackle could be due to the speaker wires running too close to electrical currents.  As I’ve routed the speaker wires pretty close to the outlet that my TV and the AMP are plugged into.  Any tips, ideas, or suggestions would be appreciated!Thank you!