Components and Architectural

I have 2 hard wired non-Sonos speakers that were working fine for almost a year and then one stopped working.  I reset the amp and then the one that wasn't working started to work and the other was silent.  On my app in shows no line-in connected but I checked all of the connections. Any ideas?

I have had my system for a good year or so now but one day it just stopped working.  I have ask Alexa to tell the weather/ time etc but won’t play any music.  When I go into the app on my phone and try to connect to a device it comes up with this Amazon Music Error.  I feel I have tried everything, unplugging - resetting - logging out of app and back in.  Also now under Music & Content I can’t find Amazon Music?  If I play Sonos Radio through here it will play but my sono will only work through here through my phone not voice??

No changes at all on my end, but last week while listening to our regular local radio station (KBCS 91.3) via TuneIn, my Sonos system will suddenly play the BBC instead of the radio station feed.Right in the middle of the music it will just switch over. 😖KBCS is a local station that plays mostly music. I don’t even have the BBC on my list of stations. The station’s live stream is just fine. If I listen to the station via TuneIn on my phone it’s fine. But on my Sonos it suddenly plays the BBC. it doesn’t do this to any other radio station I listen to.  I removed The Station from my presets. I restarted my router. Still doing it. Very depressing as we listen to this station for many hours a week and can’t get the signal clearly on the radio tuner.Thanks   

My amp keeps restarting. It is connected via HDMI Arc and we are watching a show and it restarts so the tv disconnects the. Stops the show then when it reboots it reconnects and stops the show again. It also has stopped while the some knife talk is at about 1:20-1:30 and restarts every time.Any help would be greatly appreciated. Amp is under 1 year old.diagnostic number 377583551

Just upgraded to Virgin super hub which is working fine, good speed and better coverage in the house. I have managed to get my beam and sub working on new network but not my surrounds, One SLs. I have tried everything suggested, factory reset, rebooted router etc. they appear to be on network but Sonos app cannot link them to my system.  help! 

Hi… One room in my system has been acting up recently :(I assume it’s some kind of wireless interference, but I have been unable to pinpoint it myself.How do I open or find an existing support ticket to add more information so I can get help?I was trying to reach out while I have time to get a diag. and the issue is actively going on, but support@sonos.com kicks back an auto-reply and chat support is unavailable.I started a chat the other day and was asked to reset my Office speakers, which helped then, but now I can’t join Office to other rooms.  There’s lots of information in that ticket, but I can’t locate it in my account and I never got an email followup.  I assume it was closed.Can someone at Sonos please look up this ticket and contact me either here or by email?Here’s another diagnostics: 1202345315Thanks!

Hi,I changed Wi-Fi router (and therefore username/password), and cannot connect to my Sonos+Ikea SYMFONISK system anymore.More precisely, the app fails in finding the Sonos system.I followed the dedicated instructions:https://support.sonos.com/s/article/1061?language=en_US The screen says:“Assurez-vous que tous vos produits sont allumés. Cette opération devrait durer entre 1 et 2 minutes”with a “Trouver le système” (find system) button But after pressing the “Trouver le système” (find system) button, the screen says:“Recherche de votre système en cours…” (currently looking for your system)…and after just a few seconds, it goes back to the initial screen (“Assurez-vous que tous vos produits sont allumés. Cette opération devrait durer entre 1 et 2 minutes”) with the same “Trouver le système” (find system) button.And so on and so forth. Note that by plugging the Sonos SYMFONISK system into the router using an Ethernet cable, everything works fine. I tried rebooting, disabling/enabling Wi-

Hi,I have what appears to be the same problem as a number of other people in that using TuneIn stations as alarm doesn't work reliably.I have three identical Play:1 speakers that are used as alarm clocks, "tuned" to the same (very reliable) radio station. One works perfectly, one falls through to the alarm chime about once every other week and one does it about every other day. When that happens I can always stop the chime and manually start the radio station right away without problems.Playing music is otherwise always rock solid on all three speakers, whether it's the same radio station as the one used for alarms, other radio stations, Spotify or my local music library. I never experience problems starting music manually and I can also reliably use a playlist as alarm music - only TuneIn causes problems.The three speakers are set for different alarm times and the problem seems to be independent of the alarm time. The speaker that often fails is usually the only device creating any si

There was a problem connecting your beam to IMZEE. !can’t get past this message when setting up beam in new location with new router & different account , after following all the steps 

So I am using the S1 app (v11.5) on my Android (v12) and normally when I’m playing any music from my NAS the Sonos controls will show in both the notification bar and on the lock screen. However, when I switch my music source to Spotify, it immediately disappears from the notification area and also doesn’t show on the lock screen. The only way I can see what is playing or jump to the next song is to re-open the application every time.Likewise, the moment I tap “End Session” to switch back to the playlist, the controls immediately pop back up in the notification area.

I’ve enjoyed the Sonance (White) outdoor speakers for a couple of years using the Sonos amp and never had any issues until recently speaker sounds like it’s crackling, they are mounted to the side of the house and protected in shade the entire time. There’s no need to turn it up loud because our entire house is filled with Sonos. Because it is a Sonos speaker I contacted them directly and we did a complete diagnostic, changed wires etc. then I was told there’s nothing Sonos can do so I have to contact Sonance, The maker of the outdoor Sonos speakers! It’s been awhile now and no reply. I really don’t understand why it would sound like this. I’ve never turned it up all the way. I am very much into sound quality and even tone. Someone please help. Thanks 

My Sonos has been playing random songs on and off recently. No alarms set.  diagnostic no 1913213614

Hi everyone.  I’m experiencing a random crackle from my outdoor speakers.  I can’t distinguish a patter for when this happens.  I can turn it up to almost max volume and it sounds fine.  It seems to happen after listening to music for an hour or so.  And when it happens, I can typically pause the music for a minute or so, and turn the music back on and it sounds fine.The other articles and forums have mentioned audio interference before.  To remedy this, I hardwired the AMP to my router.  But random crackle still happens.  I wired the speakers using 14 gauge wire.  And the speakers are less than 50 feet from the AMP.  I do have a google nest camera between the two outdoor speakers.  I’m also wondering if the crackle could be due to the speaker wires running too close to electrical currents.  As I’ve routed the speaker wires pretty close to the outlet that my TV and the AMP are plugged into.  Any tips, ideas, or suggestions would be appreciated!Thank you!

When I purchased my first speaker in 2011, I was so excited for this product.  Ever since sonos 2, it's been nothing but a pain in the ass. Developers have ruined this system and  customer service is PATHETIC. I'M ABOUT TO START A CLASS ACTION SUIT against this company.This product is now a lemon and thousands of dollars down the drain because of piss poor development and irresponsible management. Hate this product now.

I have a number of songs where Sonos does not recognise the artist from the field in iTunes, and some more where it doesn’t recognise either the song name or artist - in which case it just shows up as a file name in the Sonos playlists.Good examples below - two tracks from the same artist, Avicii (may he rest in peace). As you can see the set up in iTunes is identical - yet in Sonos, for one track the information is received fine, but not recognised at all for the othr. Thoughts/comments/suggestions?

I have a sonos one, beam, port, and move.  Created one group, called it “all” and initially everything worked beautifully.  But recently, it almost never works that all play.  I can get two to play together and then turn off others and then the other two may play together.  Really frustrated.  Help!

Another variation on what appears to be a very persistent and annoying complaint. (Diagnostics confirmation number: 938688458) When I first start listening to my Sonos system, songs in a Sonos playlist will play for a while (around two minutes) and then skip to the next song. After 10 or 15 songs have played, the skipping stops and everything seems fine. This is very reproducible but only happens after my Sonos system has been idle for more than 12 hours or so. It doesn't seem to matter if I use the iOS or Windows app.  I’m running a Sonos BOOST wireless network for the various Sonos products, everything else is hardwired on a GE IPV4 LAN. Music is hosted on my Synology NAS, but I had exactly the same problem when my library was on a local Windows machine.For what it’s worth, this problem only cropped up sometime early his year. Absolutely nothing has changed with my network setup and it’s the same NAS hardware. If I had to guess, it sounds like some kind of network buffering issue to

Changed routers, lost all 3 devices from Sonos 1 app, nit compatible with 2 app. 2 x amps connected with Ethernet then showed up and converted to wifi - all ok. Sound bar is downstairs, stuck to a walls NR no chance of Ethernet connection and it will not appear. Tried the button press flashing orange light etc but doesn’t find it. Add a product doesn’t find it, etc etc - any suggestions?

Hi thereI have Sonos play 5 speakers ( first generation I think) in a pair with a sub. They are all operated wirelessly, but I have a bridge plugged directly into my network with Ethernet. All have been working fine for several years now, but recently I have begun having issues with the stereo pair and sub. They play fine for five minutes or so, but then the sound from one speaker drops out entirely and the others are low and muffled. After about ten seconds or so everything starts playing fine again. It’s quite annoying. I have a tp-link AX5400 Wi-Fi 6 router running both 2.4ghz and 5ghz. The speakers are less than 10m away from my router and bridge with no walls between them.

I have worked with Sonos techs on and off for over two years because my 8 sonos gen 1 speakers would constantly drop and skip and be generally a disaster. This was a new problem vs the 10 years I started collecting Sonos speakers. My diagnostics always checked out. I was ready to completely abandon Sonos. I felt like I was being forced into the new Sonos 2 system. I bought a fairly inexpensive sonos boost and that didn’t help either.  THEN it occurred to me that the weak link was not the Sonos system or my high speed internet connection but the quality of the feed the stream service was giving me and sure enough it was.Amazon music skips stutters and drops but when I tried other stream services like Sonos Radio or Pandora or TuneIn or Spotify there were zero drops. Audio plays flawlessly. For me AMAZON MUSIC IS BAD NEWS AND GIVES ME A BAD FEED ON SONOS. I’m not sure if it’s a sonos thing or Amazon thing but currently anything else other than Amazon Music on Sonos is what works well for

HelloIn a large room there are 3 stereo pairs of Sonos One speakers.They connect via Wi-Fi and there is a PC with Windows 10 connected via Ethernet to the router. There is iTunes streaming music from Apple Music via Airplay. When I start the music all speakers sound good however after a while they gradually becoming out of sync and thus echoing. The speakers are brand new.Could you please help how can I fix this problem? Thank you!

HelloI have 4 rooms set up (4 stereo pairs SonosOne speakers, connected via Ethernet, Wi-Fi disabled)From time to time I can’t connect to one of the rooms from AirPlay and I receive “Unabe to connec to Room1” error message. I get the same error message on iPad and iPhone as well (iOS15.5).However I can connect and stream to Room1 via the sonos app.Sometimes this issue disappears for weeks then it comes back again and the problem is always with Room1 and via AirPlay. Do you have idea what can cause this issue?Thank you! 

Since a long time my system is sometimes skipping to a next song for no reason. I have seen and read multiple threads about this problem over the last few years but there seems to be no solution. It happens when using the Spotify service in the Sonos app. Is this something Sonos is working on? Next to that it happens more than a few times a week that not every speaker is listed in the app. What could cause this? Another problem we’re experiencing is an unstable WiFi connection (on multiple devices, not just Sonos) which seems to be caused by the Sonos speakers. When I unplug all the Sonos speakers we don’t experience these problems. Every speaker we have (4 Sonos One’s and a Move) is connected to WiFi. How can we fix this problem?

Hi,This may or may not be because of new wi-fi setup, but I haven’t noticed it before: Tracks almost always skip from 10-20 seconds before end.Setup:SONOS Connect (wired, wi-fi off)4 SONOS One (wi-fi)1GB/1GB FiberOrbi AX6000 (RB850) Router + 1 satteliteEverything works. Lots of bandwidth, fast response from app, but about 20 to 10 seconds before end of track, audio dies. SONOS keeps counting the final 10-20 seconds of the tracks and then starts next track.I’ve tried:RestartReset and setup of new systemUPNP on and offReserved IP for all unitsSONOS Connect wifi on/wifi offOnly one layer of NAT: Fiber goes directly to Orbi router.Does anyone have an idea on what could be wrong? 

Hey, I have successfully connected my Sonos to new wifi many times but for some reason I can’t get my Sonos to connect this time. The app doesn’t even see my network when I click plug directly into my gateway Eero, the one that’s conecto to my modem. I’ve factory reset my Sonos to factory settings a bunch of times. Doesn’t help.Also, under settings in the app, account and system are grayed out. Please advise!