Components and Architectural

Hi folks, After 3 hours of battling and troubleshooting, I felt I had to come here and seek advice! 😀 I have a Sonos Beam Gen. 2 for my TV, and I just bought 2x Sonos Symfonisk Bookshelf speakers to use as surround sound speakers. However, I have spent 3 hours trying to get them to connect and register on my network....here's what happens:- The Sonos app recognises the speaker when it's first turned on, or if I factory reset it- I connect to the speaker, and scan my phone as indicated, which works fine- After connecting to the speaker, the app then tells me that it's connecting the speaker to my WiFi network. This process takes at least 3-4 minutes (which already seems suspicious), but eventually says that's it's successfully, but I may need to remove the power and reconnect it before it shows up in the "system" tab.- No matter what I try, the Symfonisk's never ever show up in the Sonos app after I install them! And here's what I've tried so far: - Unplugged each speaker and plugged t

I have two play 3’s set up as a stereo pair in my office. I’m getting constant song skipping when playing files from my sinology NAS. I have a Move in my office which doesn’t seem to be effected. Both 3’s are hard wired. I get error messages in the app saying a song can’t be played or is incorrectly encoded. I have created a support diagnostics = 378399938.I have a play 5 in the house. As a test I moved it to my office & hard wired it to the office switch. It seemed to work fine. Could it be the Play 3’s being older can’t cope?

l’application ne ouvre pas si je suis pas chez nous comment faire pour ouvrir si je suis ailleur pas de wifi j’ai de l’internet sur mon téléphone

I’ve just been staying at my mum’s for a few days, she has a Sonos system comprising of an Arc, Amp, One, One SL (and a Move & Roam).Currently running a completely wireless set up.It just doesn’t work that well, frequent drop outs and speakers disappearing etc. Having moved the 2 Ones yesterday plugging them back in their normal locations this morning one of them wouldn’t reconnect.I think the ideal would be to cable the Arc or the Amp but this would need a hole drilling through the wall and I’m limited to how much time I can really spend there sorting it.Will a Boost do the same as wiring a speaker and automatically switch everything (apart from Roam & Move) over to SonosNet? And if I send her one in the post is it just a case of plugging it in and adding it to the system in the same way as a speaker? In contrast my system, with more speakers but the majority of them wired, just works pretty much flawlessly. cheers for any input 🙂

Is it true that SONOS are going to stop supporting the colour black so therefore I will have to scrap my black Sonos equipment to purchase other colours? Hopefully the generous off of 30% off will apply 

I have a SONOS Connect v2, working well on my S2 system.  Is it possible to select the line-in which I have connected to a turntable?  I do not see (or can’t find) the option to select ‘line-in’ on the iOS app. Thanks

Our restaurant has two Sonos 5 in stereo mode with a Sub, and then 2 separate Sonos 1. We constantly have problems with speakers dropping out and dont know how to fix?We have a Sonos BOOST. We also use a Sonos Connect to connect a digital music player. Toggling these or the speakers on and off doesnt seem to help.  Maybe its a Wifi issue? But I checked and every speaker is on the Boost network. Its maddening! Any advice much appreciated  Diagnostic: 362934694

On 6/15/22 between 7 and 10 pm I wasn’t able to connect to Napster either through browsing or showing any search results.  Tried unintalling and reinstalling with no impact.  All other music services seemed to be working fine. Apple almost always finds and appears in search results above Napster but occassionally Napster doesn’t appear to be working at all for a period of time.  This usually corrects itself.  This was rare that Napster wasn’t connecting for the entire evening which is why I tried the reinstallation.  Search of Napster & streaming on my phone was working fine during the same time period.  I actually thought that maybe Sonos had dropped Napster as a supported service but this doesn’t appear to be the case.

After the latest update, my Sonos system will not play the first 20 seconds of random songs in a playlist.  And, no, they are not Sonos-created playlists; they are well-played custom playlists that never had this problem before the update.  And it’s not a problem with the songs themselves.  I can go back and start them over and they play fine.  Also, it does this regardless of the cross-fade setting.I submitted diagnostics, #1574392379.Thank you

My Sonos system has just started playing every song in Apple Music playlists twice before moving to the next song when I’m shuffle mode. I updated my system yesterday to version 14.8 (build 68329170), not sure if this is what caused the issue.

Every time I use the tidal application to synchronize with my Sonos system it constantly gets out of sync after some music. I then hear the music playing in the speaker of my smart phone. It is not a problem of wifi since all my sonos devices are connected with ethernet wires. In addition all my devices are 3rd generation Sonos. I never have a connection problem on any of my devices in the house, I never have an internet cut, I have an ultra-fast connection (400 mbps / s), I have a recent smart phone ( galaxy s20), I never have a synchronization problem with Tidal with any other device except with sonos. It started from day 1 (be since the purchase of sound systems in summer 2020). The Tidal app is up to date, my android phone is up to date, the sonos app is up to date. I contacted Tidal Tier 2 technical support and they told me that there is absolutely no problem on their side and that I should contact the Sonos team.

I am beyond frustrated with this issue and its been on going from what I can se in the forums.  I tried everything from using Sonos support, deleting accounts and readding them.  I cant get Sirrius to be stable for the life of me.  I have gotten all the error messages and have dozens of screen shots.  For Example: Unable to play 60 Outlaw Country - the song is not encoded correctly  Sirrius XM unable to connectUnable to play Unsupported digital rights management system.I have Sirrius Platinum and my system is set up correctly given I can play Apple, Amazon, Pandora and all the other services.  And Sirrius use to work without an issue. I’ve called support a few months back and we changed the network channel.  I actually bought an updated router and have plenty of bandwidth.  It’s just not stable.  I see other have had this issue and it goes way back and I’ve tried everything on one answered thread that was supposed to fix the issue. Any ideas out there?  Thanks 

website (https://www.sonos.com/en-gb/shop) crashes every time I try to shop with message "Application error: a client-side exception has occurred (see the browser console for more information)."(https://www.sonos.com/en-us/shop) does not appear to have the same problem. But I need to purchase in GBP as I live in England.

I bought Pro-Ject Debut Carbon Turntable a few months ago, It was working perfectly until recently when the speed switching button stopped working properly. Instead of changing speed, now that button will simply switch the turntable off. Its incredibly frustrating as I just bought a number of 45s. I have tried everything I can think of but Im pretty clueless on this. Can anyone help? 

So getting very frustrated with radio keep dropping out, this is on various Sonos devices and using TuneIn and Global player app. Uninstalled it all yesterday and guess what once back on within a minute radio dropped out.Any ideas please, using a Sonos booster and have good broadband along with a mesh system so at a loss Thanks

Morning all. Have a robust Sonos system that rarely presents a problem but I do have an ongoing problem with the Sonos app loosing the connection to the Sonos system when being used outside. Just to describe what we have ….. a number of devices on S2, all hard wired, all up to date and nearly all feeding in-ceiling speakers. There is also a small S1 system of 2-3 devices upstairs. Also hard wired. Also a Port feeding a large Pioneer AV amp to a 7.2 system outside speaker system …  Evid 6.2’s and B&W PV1 SW’s. Works really well. The wireless network is a Netgear Orbi system with 4 satellites. One in the kitchen and one hard wired in the shed to cover the garden.  The mobile is a Sony Xperia 1 III connected to wireless and signal seems very strong. But whilst it runs nicely 80% of the time, it then looses connection and no control of any devices is possible. I cannot say for sure but it seems unlikely the wireless signal would be the problem. The distance between each satellite is ma

Hi,Tonight my Sonos Move suddenly played Music very loudly in my kitchen (a bit after 3 AM CET, everbody sleeping). No neighbor using our wifi, no trace inside the app or alexa.1342612997 (diagnostics)Could you have a look into it?Many thanks in advance 

I recently finally upgraded from S1 to S2, got rid of my Sonos Connect (Gen 1) and added a Sonos Roam.  Ever since then, I’ve had a heck of a time with the S2 apps.  Every time I start the app, whether it be Android, iPhone, or Windows Desktop, it will often fail in finding my system, or if it doesn’t fail, it will take about over 2 mins to finally find the system.  I never had this with my S1, so I’m not sure why these apps are having a hard time finding my system.  When it is found, then things are usually ok, until I stop using it and open the app again later on.  I’ve cold rebooted each player, and reset my router many times.  I can see all four Sonos speakers in my Router’s IP list and they are all on the same 2.4Ghz network.  I can’t figure why it does this and it’s super annoying knowing that I can’t use my Sonos for a while after starting one of the apps.  I have to hope that it will find the system and if not, keep relaunching it.  I’ve even uninstalled and reinstalled the app

Keep dropping link to Spotify, speakers of older type won’t connect, but If grouped with newer speakers - move for instance - will work, but then drop the link again after varying playback times.  excellent broadband connection, strong Wi-Fi, all systems up to date come on Sonos, do better! great speakers, awful software. 

Hello,Support diagnosis: 1215484432For months I have been trying to install an alarm with a "Radio soft music no stress" radio. I set it up correctly with a very specific alarm time. Unfortunately, it is always the SONOS ringtone that goes off and never the chosen radio.I can't get the SONOS ringtone to go off.How can I do this?Please tell me.P.S.: I'm going on holiday for two weeks so you have time to tell me.Translated with www.DeepL.com/Translator (free version) Thanks 

Just recently the sonos/ deezer user interface has changed for the worst. Limited recommendations and search options.Any one else noticed this and have a fix or a solution?

I connected my old Sonos Connect from my storage unit to my account today, and I cannot see the upgrade credit. I would love to buy a whole new system. Does anyone know what’s going on?

Today when I launched the Sonos app a pop up asked if I wanted to add my new Sonos Port to the system. I don’t own a Port. The pop shows the serial number of the device, which I understand is also the MAC address.  I logged into my router and didn’t see any devices with this MAC address connected to my network.  I’m sure I’m not connected to my neighbors WiFi so how does this device keep showing up in the app? 

For the last few days, (now running 14.6 build 68228040) I’m finding that if I stop the radio, either with the iOs app or by pressing the play/pause button on my Amp, I cannot then restart it.Message is “cannot play ----- radio. Station not found”.This happens if I try to restart withthe app or the play/pause button. Only way to resume is to select the station in favourites and then it starts fine. New behaviour, this used to work flawlessly.Anyone else?

My port only plays music through one channel (right speaker). It will work randomly through both channels. I purchased a new amp because I thought it was the problem. So all 3 amps I have used the left channel doesn’t work. It has to be an issue with the port but I can’t get with Sonos support.