Components and Architectural

Why has the Sonos system become so unreliable and unstable? It seems like earlier versions were much more reliable and stable. This is ridiculous as technology advances quality deteriorates!

Has anyone else had an awful experience doing a return/replacement?

What is up with these clowns? It’s been over two months, have not been able to receive a refund for a product I never received. This is after I, the customer, called through to ask about status and get in touch with local delivery carriers. I have a clown named Nicole who’s the “director of sales” “helping” me. I’m so annoyed and frustrated that I’d rather just stick to my native tv speakers. 

Can’t figure out how to set up my sonos amp to crown xls 1002 to jbl sub. My sonos is connected to klipsch speakers and sounds good just need The jbl speaker hooked up. 

Same issue as everyone else from past two years.Nothing works.Uninstalled, added again, etc.Maddening

I see this is a recurring and persistent issue here, so joining the chorus of users who are having issues streaming SiriusXM radio via my Sonos system. I can usually connect and SiriusXM will play for an hour (if I’m lucky; it often cuts out much sooner) before the stream drops. Once the stream dies I get the “song not encoded correctly” error which makes no sense. I can usually restart the stream after waiting for 5–10 minutes.I listen via various Sonos speakers that I own, primarily a Play:1 in my office, or a group of speakers that includes a Sonos One, Play:3, Move, and Play:1. This ONLY happens with Sirius. None of my other streaming radio services (Apple Music, Amazon Music, Sonos Radio, TuneIn, Bandcamp) experience this issue. My 1gb internet connection is stable and strong. There is no obvious wireless interference from a cordless phone, TV remotes, etc.I’m confident that this isn’t a hardware or connectivity issue on my end. Is this a Sonos problem? A SiriusXM problem?

Not sure how the latest beta software was Road tested but it should have definitely been mentioned when the beta was on ho poor it was. It may well have improved the dialogue on the arc but not at the expense of the quality sound & booming bass that we had before & my volume had to go fro roughly 25% to now nearer 40% volume. The last arc that I had last year when I was involved in beta trials died as a result of the beta so much so that sonos deemed it as faulty & replaced it. Today I spoke to someone about my roam & although it was never a boomer it still had a good bass if put it up to about +10 . Please we definitely need to get our sound back to its previous levels I think I’d sooner be fighting with the remote control to turn the sound up & down as opposed to losing levels

Hi, I’m hoping someone can help. I’ve had several Sonos components for years. I leave the radio on a low volume setting for our dog when I go to work. Today I left him for 6 hours to come home and find the volume on our Sonos Amp on full volume. The dog is a total mess and playing back our cctv footage the audio can be heard outside the house on the cameras about 1 min after I leave the house. Is there anyway of finding out how this happened through any logs potentially? Thanks.

Trying to set up a second hand playbar on my sonos system. I use the s1 app, and did a factory reset / connected via ethernet to try and resolve.I can’t get past the error message:“Something went wrong: We ran into a problem checking the compatibility of your Playbar. Please try again or cancel”.I can’t find any reference to this error anywhere in the forums. Can anyone help? Has anyone experienced this?

In all of my lists that I’ve created within my verified Google YouTube Music , there are always several songs that I cannot play because they appear greyed out.  And have this icon on the left of a circle with line through it. It only happens with certain songs and I can play those directly through youtyube music so the wrong answer is that the song is no longer available, I’ve removed and added again to verify thats not the case.

Hi everyone.Just received my first Sonos Amp which I have connected to my LG C8 OLED TV (on HDMI port 2). The TV registered the connection to the Amp and enabled something called "Simplink".I also have an Apple TV 4K which I use for everything (connected to HDMI port 1).I use a pair of ATC speakers.My problem: everything seems to work except that every 10-15 seconds the sounds does a very brief skip which is very noticeable and frankly super annoying.The Sonos Amp is updated to newest firmware. I have searched through the Sonos Community to no avail.What should I do?

I recently acquired a Playbar and have added it to my Sonos setup (1x Move, 2x Symfonisk bookshelves, 1x Symfonisk lamp)After installation I noticed that its sound was often cutting out when listening to music streamed over the WiFi (whether from my router or in a wired network).After several hours of problem-solving I realized this is happening only when the optical cable is plugged in at both ends (source + Playbar) - even if no data should be flowing in the cable (the source is off).If I unplug the optical cable at the source end and leave it plugged in the Playbar, the sound is never cut.“TV Autoplay” is disabled in the App.Cuts come randomly (so far at intervals ranging from 40s to 4 mins) and always last about 11 seconds before music resumes. No other Sonos product is interrupted.This is pretty annoying. I wouldn’t like to have to unplug/plug the optical cable each time I switch the audio source. And even if the source were sending data through the optical cable, I should be able

First off, all but two devices (surrounds for my Beam) are wired into my network. 2.4GHz Wifi is pretty much useless here due to interference - its a 166 unit condo tower. 5GHz is of limited use due to all the steel and concrete restricting range. Six of my Sonos devices are on S1, a lone gifted device is S2 only and currently a door stop because of it. The network infrastructure consists of an older high end 3x3 Wifi router with 3x managed switches, 1x dumb switch, and dozens of wired devices. Among those devices are two Sony Airplay capable systems which unlike the flakey Sonos setup have never, ever, been a problem.Everything sort of worked (issues with latency/pair sync and drop outs, but it all talked) until my Connect died. After disconnecting the Connect (which looks like it needs re-capping, but I’m in no hurry), all but one of my S1 speakers immediately stopped working. I power cycled everything and one more speaker started working. I performed a factory reset on the most acce

Sonos continues to drop, skip or fail to play. Router is Google wifi, netgear modem. I have 4 stereo pairs of speakers, one single speaker. All other wireless devices in the house have no issue running flawlessly-iPad, phones, tablet, etc. latest feedback from Sonos is that I have a multicast packet issue. Moved my router to another central location but still no improvement. Any suggestions? Something else to try?

I replaced my router with a new one, and named the wireless network same as before. Android S2 could not “Find System” even though the Play 1’s were connected wirelessly to my router. The app will not allow you to go into system to update the network password. I pulled a play 1 down and plugged it into ethernet and only then did S2 unlock the other functions of the settings and recognize my system and the other Play 1’s. I wanted to update the network and deleted my old one since the password had changed, but “Find System” fails to produce any results or move forward. What’s worse now is that none of the Play 1’s will connect to my router now (and yes, I have reboot them many times.) they still will not connect. What is stranger still is that when I unplug the ethernet, the S2 locks up and only presents “lets fix it” and navigates to the same “Find System” that doesn’t work. When I plug in the ethernet to the Play 1 I pulled down it’ll recognize the system and settings. Stranger still

The app stopped connecting to my Sonos speakers yesterday, don’t think I performed any updates. It just goes to “Not responding” immediately. I tried resetting the app and when I hit “Connect to existing speakers” it again locks up “not responding”.When you reopen the app, if you click on any button, it stops responding.It generates a report to send to Apple which doesn’t make any sense to me.the iOS Phone app and iPod app works just fine on the same network.Any ideas? It’s unfortunate that these Sonos devices continue to have problems, I really like them. But for the price I would think they could perform at least as well as an Echo device which pretty much works seamlessly.

Hi All this is a strange one recently been having problems with loss of sound through beam 2 and also the tv speakers when beam sound cuts out power cycle of both tv and beam resets it and all is fine again for hours at a time with the sound until randomly it happens again this led to a replacement beam via my retailer but issue is still there so retailer also had tv motherboard replaced a few days ago but guess what loss of sound again tonight this time tv rebooted itself and sound returned to normal function again either via beam or tv speakers tv is LG 65BX OLED, beam connected using beam own hdmi cable to earc connector TV set to ‘pass through’ for atmos content etcany ideas what is going on here ?thanks for any input            

I am trying to use my rotel amp as a source selector to connect a tape deck, TT and cd player to my sonos amp using the rotel  pre out but getting no sound. Any ideas what I am missing?

Pretty frequently, my two paired Play 3’s will drop the stereo pairing and just both play one channel (either both left or both right), and I have to re-add the stereo pair. This only happens when playing through my Connect.This happens at least twice a month, but I’ve never actually been sitting in the room listening when it goes down, so I tried to capture a Diagnostic ticket in the moment.Diagnostic 1730205163After capturing the ticket, I separated the pair and tried to re-add. Sonos couldn’t “find” the Left speaker - which is the one plugged into the router.Then, all of my speakers disappeared. Luckily, this happens frequently enough that I know all I have to do is go, room by room, and unplug all my speakers, recycle my router, and then go room by room and plug them all back in. Easy peasy!Before anyone can say “interference”, I’ll say it again: the Connect and the router are in the same room, less than 12 feet between them, direct line of sight. The router is a TP-Link Archer A9

I have 2 Sonos devices connected to the same router. Issues:Most mornings, when I want to listen to music, the Sonos Amp does not work but the Sonos One does work. Sometimes both stop working.Testing:After writing this post, I have decided to assign static IP’s to my 2 Sonos devices to see if there are any improvements. I have to wait a few days to confirm. Solution (Annoying!):I unplug the Sonos Amp and/or Sonos Play:1 but this is frustrating obviously I want to fix that.  I cannot use ethernet cables as they are 5-10m from the router plus WiFi is supposed to work. My systems (2 items):Sonos Connect:Amp (1st gen) connected via 2.4 Ghz « Where most of the issues occur. Sonos Play:1 connected via 5 Ghz Both systems are updated. Routers:TP-Link Archer AX10  Firmware updated Wireless Router (EWAN) (note: I reckon Access Point does not work.) I have 8 clients connected but most of the time maximum 4 are active mostly laptops and phones. Most clients are connected to the 5 Ghz band while

Sonos Amp and x2 Ones not showing in app after upgrading router.  Purchased a boost to create a sonos network to fix router issue.  x2 ones working fine within app but Amp still not showing.  Have hardwired Amp to network to no avail.  Anybody else having this issue?  Sonos phone help seem to just get confused and/or blame my router.   Router is a Netgear Nighthawk RAX43

The last couple of days I have been having major drop-outs when playing from streaming services (Pocket Casts and BBC Sounds) and also from my NAS. It’s only been a week since I did a complete power down of all Sonos devices and router and booted back up. I know my wi-fi environment is noisy and has caused connectivity issues for Sonos but also my work laptop via wireless upstair so I expect that to be the issue. But I’d appreciate a Sonos person checking the diagnostic to see if maybe there may be another culprit since I have also recently added a new Sonos One SL and moved things around a bit. Diagnostic 1505611723.

My in-ceiling sonos speakers are connected to Arc through a Sonos Amp. It looks all OK and connected in the system but I can’t get any sound from the surround speakers. When I removed the in-ceiling speakers (and the amp) from the arc system and use them independently, they work perfectly so I know that there are not any issues with the speakers. But when I added them to the Arc system, they don’t work.Interestingly, they were working just fine last month. But I haven’t used them for a month or so and they are not working any more. Not sure if it is connection issue, because when I try to trueplay tuning, it tells me it can’t find the speakers. My amp is connected with an ethernet cable.Any ideas?

For months I’ve been using an Arc with my TV, an Amp powering 2 rear ceiling speakers as the rear surrounds, and sub. The whole thing has been running on Wi-Fi alone, but now all of a sudden the rear surrounds are not being recognized and lose connection. I would like to avoid connecting the an Ethernet cable to the Arc because there’s no clean way of doing it with the setup I have. I know an Ethernet cable will probably do the trick, but it’s frustrating that it suddenly won’t connect over Wi-Fi since that’s part of the reason I got Sonos in the first place. Was this something Sonos updated and now Ethernet is a requirement to have rear surrounds with the Arc? Let me know your thoughts, thanks!

Hello -  When playing music through the playbar, it will randomly go silent for 3 to 8 seconds.  The song keeps progressing - it’s almost like mute was hit then unmuted after a few seconds.  This only happens when playing MP3s from either my computer or my phone.  We have a move as well, and that has no issues playing music from the same sources, so I know it’s no the computer entering sleep mode or anything like that.  Playbar was on wifi, but I wired it in thinking that would solve this - it didn’t.  Our network is very strong - 1 gb speeds.  Haven’t tried streaming services, only mp3s on computer or my phone (computer is hardwired into same network).   TV audio works fine.  Has anyone experienced this?