Components and Architectural

Sonos continues to drop, skip or fail to play. Router is Google wifi, netgear modem. I have 4 stereo pairs of speakers, one single speaker. All other wireless devices in the house have no issue running flawlessly-iPad, phones, tablet, etc. latest feedback from Sonos is that I have a multicast packet issue. Moved my router to another central location but still no improvement. Any suggestions? Something else to try?

I replaced my router with a new one, and named the wireless network same as before. Android S2 could not “Find System” even though the Play 1’s were connected wirelessly to my router. The app will not allow you to go into system to update the network password. I pulled a play 1 down and plugged it into ethernet and only then did S2 unlock the other functions of the settings and recognize my system and the other Play 1’s. I wanted to update the network and deleted my old one since the password had changed, but “Find System” fails to produce any results or move forward. What’s worse now is that none of the Play 1’s will connect to my router now (and yes, I have reboot them many times.) they still will not connect. What is stranger still is that when I unplug the ethernet, the S2 locks up and only presents “lets fix it” and navigates to the same “Find System” that doesn’t work. When I plug in the ethernet to the Play 1 I pulled down it’ll recognize the system and settings. Stranger still

The app stopped connecting to my Sonos speakers yesterday, don’t think I performed any updates. It just goes to “Not responding” immediately. I tried resetting the app and when I hit “Connect to existing speakers” it again locks up “not responding”.When you reopen the app, if you click on any button, it stops responding.It generates a report to send to Apple which doesn’t make any sense to me.the iOS Phone app and iPod app works just fine on the same network.Any ideas? It’s unfortunate that these Sonos devices continue to have problems, I really like them. But for the price I would think they could perform at least as well as an Echo device which pretty much works seamlessly.

Hi All this is a strange one recently been having problems with loss of sound through beam 2 and also the tv speakers when beam sound cuts out power cycle of both tv and beam resets it and all is fine again for hours at a time with the sound until randomly it happens again this led to a replacement beam via my retailer but issue is still there so retailer also had tv motherboard replaced a few days ago but guess what loss of sound again tonight this time tv rebooted itself and sound returned to normal function again either via beam or tv speakers tv is LG 65BX OLED, beam connected using beam own hdmi cable to earc connector TV set to ‘pass through’ for atmos content etcany ideas what is going on here ?thanks for any input            

I am trying to use my rotel amp as a source selector to connect a tape deck, TT and cd player to my sonos amp using the rotel  pre out but getting no sound. Any ideas what I am missing?

Pretty frequently, my two paired Play 3’s will drop the stereo pairing and just both play one channel (either both left or both right), and I have to re-add the stereo pair. This only happens when playing through my Connect.This happens at least twice a month, but I’ve never actually been sitting in the room listening when it goes down, so I tried to capture a Diagnostic ticket in the moment.Diagnostic 1730205163After capturing the ticket, I separated the pair and tried to re-add. Sonos couldn’t “find” the Left speaker - which is the one plugged into the router.Then, all of my speakers disappeared. Luckily, this happens frequently enough that I know all I have to do is go, room by room, and unplug all my speakers, recycle my router, and then go room by room and plug them all back in. Easy peasy!Before anyone can say “interference”, I’ll say it again: the Connect and the router are in the same room, less than 12 feet between them, direct line of sight. The router is a TP-Link Archer A9

I have 2 Sonos devices connected to the same router. Issues:Most mornings, when I want to listen to music, the Sonos Amp does not work but the Sonos One does work. Sometimes both stop working.Testing:After writing this post, I have decided to assign static IP’s to my 2 Sonos devices to see if there are any improvements. I have to wait a few days to confirm. Solution (Annoying!):I unplug the Sonos Amp and/or Sonos Play:1 but this is frustrating obviously I want to fix that.  I cannot use ethernet cables as they are 5-10m from the router plus WiFi is supposed to work. My systems (2 items):Sonos Connect:Amp (1st gen) connected via 2.4 Ghz « Where most of the issues occur. Sonos Play:1 connected via 5 Ghz Both systems are updated. Routers:TP-Link Archer AX10  Firmware updated Wireless Router (EWAN) (note: I reckon Access Point does not work.) I have 8 clients connected but most of the time maximum 4 are active mostly laptops and phones. Most clients are connected to the 5 Ghz band while

Sonos Amp and x2 Ones not showing in app after upgrading router.  Purchased a boost to create a sonos network to fix router issue.  x2 ones working fine within app but Amp still not showing.  Have hardwired Amp to network to no avail.  Anybody else having this issue?  Sonos phone help seem to just get confused and/or blame my router.   Router is a Netgear Nighthawk RAX43

The last couple of days I have been having major drop-outs when playing from streaming services (Pocket Casts and BBC Sounds) and also from my NAS. It’s only been a week since I did a complete power down of all Sonos devices and router and booted back up. I know my wi-fi environment is noisy and has caused connectivity issues for Sonos but also my work laptop via wireless upstair so I expect that to be the issue. But I’d appreciate a Sonos person checking the diagnostic to see if maybe there may be another culprit since I have also recently added a new Sonos One SL and moved things around a bit. Diagnostic 1505611723.

My in-ceiling sonos speakers are connected to Arc through a Sonos Amp. It looks all OK and connected in the system but I can’t get any sound from the surround speakers. When I removed the in-ceiling speakers (and the amp) from the arc system and use them independently, they work perfectly so I know that there are not any issues with the speakers. But when I added them to the Arc system, they don’t work.Interestingly, they were working just fine last month. But I haven’t used them for a month or so and they are not working any more. Not sure if it is connection issue, because when I try to trueplay tuning, it tells me it can’t find the speakers. My amp is connected with an ethernet cable.Any ideas?

For months I’ve been using an Arc with my TV, an Amp powering 2 rear ceiling speakers as the rear surrounds, and sub. The whole thing has been running on Wi-Fi alone, but now all of a sudden the rear surrounds are not being recognized and lose connection. I would like to avoid connecting the an Ethernet cable to the Arc because there’s no clean way of doing it with the setup I have. I know an Ethernet cable will probably do the trick, but it’s frustrating that it suddenly won’t connect over Wi-Fi since that’s part of the reason I got Sonos in the first place. Was this something Sonos updated and now Ethernet is a requirement to have rear surrounds with the Arc? Let me know your thoughts, thanks!

Hello -  When playing music through the playbar, it will randomly go silent for 3 to 8 seconds.  The song keeps progressing - it’s almost like mute was hit then unmuted after a few seconds.  This only happens when playing MP3s from either my computer or my phone.  We have a move as well, and that has no issues playing music from the same sources, so I know it’s no the computer entering sleep mode or anything like that.  Playbar was on wifi, but I wired it in thinking that would solve this - it didn’t.  Our network is very strong - 1 gb speeds.  Haven’t tried streaming services, only mp3s on computer or my phone (computer is hardwired into same network).   TV audio works fine.  Has anyone experienced this?  

Hello Everybody, Im quite dissappointed with my recently purchased Sonos Boost. Currently i have the following Sonos System connected to my new Sonos Boost (previously connected to my router on the 5ghz band):2 Sonos ONE 1 Sub Gen 3 2 Sonos Fivethe first time i connected just the 2 Fives i had a problem with de 2.4 ghz band connection that everytime I skip songs or turn the volume up, i lost the connection some seconds with one of the speakers. I switched both to the 5ghz band, and problem solved. Then i add the other speakers and sub to the same band on my router, everything works flawlesly.Next week i will add 1 Sonos Beam Gen 2 and 1 Sonos Arc and i thought it would be better to have a dedicated network wit the Sonos Boost since there is going to be 7 speakers connected. Well, i bought the Sonos Boost and my conection is just like the first time, im loosing the signal in some speakers. Is there something wrong im dooing? I thought it was improving my system and now i dont know. Coul

I am in a 2 bedroom apartment. Have fast internet arc,sub, 5,3x sonos 1,boost constantly in and out issues sick of the cutting in and out. What is the point in spending so much on a system that works sometimes really well no issues and other times like absolute shit!!! Should I just cut losses selland get some other system 

I’ve got 2 speakers SL one and One both failed after 3months so they were replaced and they failed when 30 days anybody got any ideas?

Hello everyone, my system has been seriously glitching lately. The primary problems are that groups aren't working and speakers don't play when they should. Can you "restart" your system in any way? The biggest problem is that my Sonos Beam won't play music with my other Ones. After more than a year of flawless operation, it has been 50/50 over the past few weeks. Thanks.

I have a large Family Room surround system comprised of an Arc, Sub (gen 3) and pair of SL Play1 rear speakers that have been operational for about 1 year now.  .SL1’s are about 2 years old, acquired new from Best Buy, the other components purchased directly from Sonos.For no apparent reason, one of the SL Play 1’s has just died.  That took the rear pair of speakers out of the network but the central issue is what fricking happened to make it die?  No evidence of power surge or physical abuse - it sits on a stand that locks speaker in place.  I have unplugged and re-plugged into a different power outlet, nothing.  I swapped out the power cords between the 2 SLs and re-plugged, nothing.  It’s as if something just went kaput inside the speaker.I know the obvious solution is to buy a replacement - but does anyone have any tricks to try before I do that?  

Well, this one is annoying. I have a Yoga Studio and have 6 Play 3’s mounted on the walls, when you switch tracks or playlists or even when they songs run themselves and switch to the next track at least half of the speakers drop out, but within 30 seconds they all reconnect. Internet speed is 300MB+ and I did try turning off the modem and router (just those 2) and for a short time afterwards the audio was switching perfectly no dropouts at all. Then today we are back to speakers dropping out again.  In conclusion, the audio will drop from certain speakers and return within 30 seconds without intervention, the system consists of 6 Play 3’s, 2 SYMFONISK’s, a Connect, and a Boost. If anyone has a solution or idea please share, one of my teachers ditched this epic Sonos system to use a JBL BT speaker for a class “because it works”, so please any help here is huge

Everything was working fine yesterday.  Today, when I turned on Apple Music from my iMac the Sonos Play 1 will not play the music from Apple.  I have checked all updates (Sonos, Apple) and still nothing.  Our internet is working as I am typing this on the internet.  White light on speak is on.  Apple Music plays on the iMac.  I don’t know what else to do. 

Woke up. Opened Sonos app. Attempted to stream my favorite program. App shows problem with system. Opened system program. It says bedroom speakers need to update. Tried to complete update - fails at the final step. Says try again. Made several tries. Still won’t update. Tried rebooting the two Play 5’s and the S2 sub. Still won’t update. Attempted to update one Play 5 with the other speakers unplugged. Update still won’t complete. System won’t let me unpair the Play 5’s or unpair the sub. Tried connecting left Play 5 to ethernet but system won’t let me disconnect from WiFi. What can be done to fix this problem?

Sonos Port causing buzzing hum when connected to a crown XLi 800 amplifier. All new equipment. Thought the Port was bad - so got a second one and the same issue occurs. I tested with different sources (ie: phone connection) direct into the amp and no buzzing / hum occurred - it is just the Sonos Port that causes the noise. The buzz / hum appears to be at a constant level even when the volume is adjusted. Does anyone have any ideas? Appreciate any comments or ideas to get this resolved. 

Hi, we have two ipads controlling newer sonos products - the ipads are not new but are purely used for Sonos. Yesterday both of them came up with the message “The OS on this mobile device is no longer supported”The sonos app can no longer recieve updated. To fix this, update the Os on the mobile device or use a device with a newer OS. Do we have to replace two perfectly fine Ipads to continue using the Sonos app? They are fully up to date (OS 12.9.5 i believe). As mentioned they are purely for the sonos across two of our  wedding venues (new SONOS products that are expensive). To get rid of two perfectly fine ipads seems very un eco and not right. Is there a way around this?   

Hi,I have a multimedia room using Sonos play:1, play: 5 gen 2, Roam and the sub. The problem is that my play:5 doesn't work anymore with the Wi-Fi. It only plays if I connect it with the ethernet cable. I reset it and tried to add it back to the multimedia room, but it didn't work…The ethernet cable is downstairs....and I bought Sonos because I wanted a wireless network!!Any solutions??? Thank you! 

Planning to install Ubiquiti Dream Machine end of week. Wondering if there are any known issues with this router. Currently have 10 Sonos speakers on Sonosnet and 2 Moves on Wi-Fi. Thanks in advance for any input. 

I recently moved and switched from Comcast to Verizon. Comcast required me to put the modem into bridge mode in order to operate the Sonos but Verizon did not.  We have a Play 5 and Sonos Move, and I also bought an Arc that I haven’t set up yet.  My issue is that the Sonos app continuously loses the network and I’m having to set it up multiple times a day.  Any ideas how to fix this?