Components and Architectural

Startomg fem days ago sonos is not able to find DR radio. Shatila is the problem?

Volume increases to maximum or goes to minimum with each click up or down on any remote control.

Hi all,My Sub is visible on my App and in the lounge with the Amp and surrounds but it won’t connect when I try. If I hard wire it to the amp then it works but I can’t leave it in the position. It asks me if I want to add this sub to Lounge and then just says it can’t connect. I have reset it multiple times and left it for a while before I try and connect it but nothing.Everything else on my network is working fine. Really annoying!  

I have a Samsung Terrace 55 inch with an eArc hdmi port. I have the Sonos amp with an HDMI input. I am unable to get these two things to work together. I have read issues about the eArc input and the Amp….but cannot seem to find a solution/answer. Any suggestions other than purchasing the dongle? Thanks! 

So I have a Samsung Frame 2022 model with a Sonos Arc. The One connect box is located in a cupboard near by. In order to keep costs down and not use a EARC Balun can I use the HDMI to optical converter than extend the optical signal over cat6 which than plugs into the one connect box via optical. 

I have just purchased the Sonos One. I’m an Apple Music subscriber, I have an iPhone and a MacBook Pro. I set the audio output on the MBP to the Sonos. When I haven’t used the system in a few hours and I return to my room, I see that the MBP is still set to output to the Sonos. I’ll start playing music on the Music app but there is no sound coming from the Sonos. Apparently I need to wake it up? I tap once on top of the Sonos and that “wakes” it but it also pauses the music. I won’t say this is a show stopper but it is less than optimal at the very least. How do I prevent this from happening?

Appears this was an issue for many folks about a year ago. Not seeing anything recent in the community.I purchased Sonos Radio from the Sonos website, not from the Sonos app on my phone. I have both S1 and S2 and my house. The S1 app seems unaffected, as I believe it doesn’t support the HD subscription service.However, the S2 is stuck asking me to reauthorize. When I select this, it comes back with an error. I continue to try after letting some time pass (the website suggest it may take a few minutes for my purchase to process), however, it’s been a while now and still it’s stuck in a loop. 

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!! 

I just swapped out a Connect for a new Port.  As others have mentioned the sound just isn’t as good.  I saw one post about a burn in period but then the thread was closed so I don’t know if the sound got better.  I’ve seen posts about changing to fixed instead of variable but that isn’t a great option.  Are there are any other solutions for improving the sound of the Port? Is there a burn-in period? Thanks.S

I have a client with 5 Ports, 1 Amp, 1 Roam, 2 Sound-bars all hard connected other then the Roam and 1 Sound-bar. They are also all on a static IP. The issue is they are constantly getting skipping audio with the Ports. There are also 5 network access points through out the house. My clients also only use Spotify through airplay but says it happens when through the app as well.We’ve sent multiple reports to Sonos and they say there is wireless interference. None of the APs are on the same channel though. Should that even matter if they are all hard connected? We go through the same steps of changing the channels and they say all is well. Then a few days later is starts again. Help would be greatly appreciated because Tech Support repeats the same steps or tells me to get a  bridge which doesn’t make sense to me. 

Error 701 showing up and not letting me select songs to play from spotify.  Can Sonos support help here? Support number: 1752685793

Hi there, I have a question here. My Sonos app on my Imac and on my Iphone is connecting to the wrong system. There is another system on the same WIFI network that I am on and my Sonos app on my Imac and on my Iphone is connecting sometimes to that other system instead of mine. Is there a way to block the connection to the other system? I understand that if my app doesn’t make the connection to my closer system after a few seconds for any reason, it starts to look for any systems on the network and connects to that other one. But I was looking for a way to block the other system completely so the app would continue to search for my system for a longer time if it’s needed. I already removed the other system in the preferences but it seems to put it back if it’s the only one available.Thanks in advance for your answerChristian

Hoping someone can help with vinyl set up using Sonos Connect. I’ve had this same system working previously prior to a house move but now seemingly am banging my head against the wall.  I have the system set up as Turntable > Connect > Amp (with wired speakers connected). Initially I set this up, selected the Line-In and was getting no output from the vinyl playing. To check, I switched over to Sonos Radio as the input and had the smooth sounds of Cruise Control playing straight away through both the wired speaker and a separate Sonos 1 I paired the Connect to in my system. So that told me the signal is going from Connect > Amp & speakers.I looked at the Line-Out Level and started trying Fixed or Pass Through. This resulted in the vinyl coming through the wired speakers just fine, but left the Sonos 1 coming through incredibly quiet even when up to near full volume in the Sonos app.  If anyone has encountered and/or mastered this problem in the past please do pass on any w

Diag 1523830504 Playbase with 2 lamp surrounds  Surrounds drop off restarting play brings them back or turning them off /on on the app  Is this a. Network issue ? Have a boost and other speakers wired as well so in sonosnet mode   

HiI have changed phones, moving from iPhone 12 to 13. Although the new phone is linked to my home Wi-Fi, the Sonos app says it is not and I can’t therefore access my Sonos system. Grateful for any help.

My Sonos amp suddenly lost all power. It is two years old. The same thing happened to my 1st generation also, which lasted a lot longer than two years. I am beginning to loose confidence in Sonos. 

Recently I tried to connect to my Play1 speaker but was unable to find it on the casting menu.Went into the Sonos app to try and readd the network, go through the steps but I’m stuck on “updating” whenever I try to add it.Works on Ethernet but cannot get past this screen when trying to connect the WiFi. Tried restarting all devices, moving things closer together etc. but nothing.Any ideas?

LED: Flashing green in the cycle 3 seconds on, 1 second off I have a Sonos One, and after multiple failed setups, I got it connected to right wireless network. It’s the only device in the Sonos system itself. After updating the wifi network, naturally I had to reconfigure the speaker. However, it would not connect back to the network. I then tried factory resetting it but once I did this it, it went through the standard alternating white and orange state and then when it should turn flashing green, it goes in to the slow green sequence stated at the top of the post. It goes through this process every time it’s factory reset and in this state it doesn’t appear as a new device to set up in the app nor in the troubleshooting process to reconnect devices. I’ve tried reconnecting it using a wired connection but that didn’t work. I’ve had a look at the support article on the meanings behind LED statuses but none of them match what I’m seeing.

HelloHave not had any issues before pairing my Beam (with TV source) to Play:1’s / Roam etc.However now when I try and do it I get constant drop outs on any of the paired speakers. I’ve tried several Play:1’s and a Roam to no avail. I contacted Sonos support, sent diags and they came back saying that TV Source is unsupported? WTF? Whats the point of a Beam if the input from TV is not supported.Anyway, any suggestions? I’m on 14.14 and this happened sometime between the end of July and end of August.Thanks

Lots of posts here and no fixes on how to program your soundbar to a remote where it requires you to repeatedly hit the volume button. I’ve been struggling with it and figured it out.  I was trying to program a new Roku TCL remote and when I went in the app it would ask me to push volume up three times, then volume down three times then mute three times.It would work but it would require me to keep pressing volume up or down in order to adjust the volume. I wanted to press and hold volume up or down until it got to the desired volume level.I made a short video showing how to do it. It’s on youtube, you can just search “Program Sonos SoundBar IR Volume when it requires hitting button repeatedly” I will also post the link below — not sure if it will allow me to post the link so in case it does not you know how to find the video.. easier to show than try to explain.     

Goede morgen,Op mijn Samsung devices krijg ik ieder dag deze melding en verdwijnt pas als ik een keer de widget heb geopend. Waarom krijg ik deze melding? Dit heb ik in het verleden nooit gehad en is uitermate irritant.Let op! Niet alleen op de tablets maar ook op de mobiele telefoons.Kan deze melding voor eens en altijd verdwijnen? 

Hi I’ve no change to my wifi network. Sonos been working fine for 5+ years. This pas week we have periodically been unable to connect to the sonos system from App. Resetting Router solves it for a few hours but the problem returns. Speakers are working fine even though we cant connect if I turn them on manually, albeit on the same playlist or radio station we set them on.Any ideas? 

Hi.  This has been a problem forever and a day and franklhy, it’s getting on my nerves.  So…..We have a beam and sterio pair of 5s in our lounge, a 1sl in our kitchen and a 5 in our dining room. We also have a Roam which we use whenever we’re in the garden.  all but the roam and the beam have echo dots connected to them which we use to control music playback and playback of audible books but frankly the listening experience is truly terrible.  The audio book stops playing, then when you start it again, it goes back to where you started playing it.  If you’re lucky enough to get it to continue past the end of a chapter, I’ve known it to skip several chapters and just start randomly playing way ahead for some inexplicable reason.  I’ve written to sonos about this on several occasions and I know there are many other people experiencing it out there as well.  So far, they have failed to come up with a reasonable fix.  However, we’ve noticed this week that we have managed to fix the issue w

When trying to add Audible app there is a request for a Sonos code. I have a Play 1. Where would I find the code on the Play 1

Hi,  we have had Sonia speakers for many years.  We have moved to a larger house and looking to add 3 of Boosts in the house.  I have an iPhone 13 running ios15 which is fully up to date.  The Sonos app is also up to date.  when I go into the app there is no option to ‘add boost’.  Anyone have any ideas as to how I resolve this please?  many thanks