Components and Architectural

Anyone ever get a resolution to this? Nugs.net - "Unable to play...song is not encoded correctly"  Some Artists albums/playlist play just fine, others do no.  For example  I can play recent Pearl Jam shows with no issue but if I try to play the newly added Grateful Dead 30 Trips Around The Sun: The Definitive Live Story you get 15 to 20 seconds of a song and it jumps to another one. Help!!:-)

I have my music at Spotify and listens througe SONOS App. The problem i have is that if I skip to next track, the SONOS speakers does not play thesame song. It takes about 3-4 seconds before all speakersplay the sam track or play at all. In my system I have 1 Roam4 One SL1 ONE S1 Play 5 gen31 sub gen 3I have one speaker with fiber cable direkt into speaker, så all speakers have the channel.Do I need to download all music to SONOS APP or….

This is not the first time this has happened.  I go to turn on my music, and POOF only one speaker (of 6) is found.  So I go to add the others and now I have to sign in.  IRRITATING!  So I do this.  Then I am prompted to upgrade.  I do this which takes 5 minutes.  Then I go to add my existing speakers AGAIN.  and it can only fine ONE of them no matter where I stand.  I am furious!

Just got a BOOST and the setup fails every time stating that it failed to link to my account. I have tried hardwiring an existing Play1 to my router before setup, rebooted my router, reset the BOOST, and I still get the same error.  Any other suggestions?

 I think found a fix for the issue with the KQED Sonos audio stream that was causing frequent dropped audio.  The issue itself is clearly related to the feed from KQED to Sonos. I don’t have an issue with other Sonos stations, or with streaming KQED outside of Sonos.  To solve the issue I created my own radio station manually, directed to the primary stream at https://streams.kqed.org/. I did this using the PC desktop app, but I think it can be done on the mobile app as well.  When searching for a solution I found other people having the same problem. Maybe this post will be helpful to someone. 

I was gifted a hand me down Sonos Connect and I am attempting to setup the device with my account.After factory resetting the Sonos Connect, I am unable to add the device to my account.I press the play/pause button as I connect the power cord and wait 15 seconds until the lights begin flashing white and orange, but the lights never begin flashing green in order to show the reboot is complete.In addition, if I attempt to add the Sonos Connect to my account while the lights are flashing orange/white I can never get past pressing the play/pause button to connect the device.Really appreciate any help on this.

I am getting 701. Tried restarting sequence. Router then speaker.  I have QNAP Nas.This happens both on pc Sonos app and Android app. I get 701.Diagnostic Id : 586121976I can play same on vlc with upnp on both pc and phone.

Good morning, I have the following issue. When my iPhone is out of range of the Wi-Fi zone to which sonos is is also connected, the system stops playing music. In other words, both the iPhone and the speakers have to be connected to the same Wi-Fi. Otherwise it doesn’t work. Before I could start a playlist and then I could even turn off the iPhone and the music would continue playing. Thanks 

What is going on?? My Sonos system has suddenly stopped being able to see any of my speakers on the network. I have run through the app tools to get back up and running. I have deleted the app, started again, turned off all speakers, re-booted, turned off and re-booted my Wifi (which works perfectly with everything else). Also, when I run the tools to find the system again, the app doesn’t seem to see the actual network that I use! (Trust me there is nothing wrong with my wifi hub). What is going on? I have a beam gen 2, a play 5, two Sonos ones, a move and 2 roams in the house!!! Actually, what makes it worse is that it can pick up one speaker, and that is one of the roams only! From a system that I thought was seamless I am absolutely so frustrated by this! Any help please?

I called on 7/4/22 to start my replacement for a blown outdoor speaker that hasn’t even been used a month. It took me a week to get an RMA after endless calls and over 10 days now still waiting on a label to return it. Only answers I get is that Product support will get back to me and in a round about way the email response says don’t email us we will email you. I just need a label to return my speaker, I do not understand what can take so long and now I am the one with equipment that doesnt work.

I had a Sonos One in a room called “Conservatory” and a Play 1 in my home office I called “Study”. I decided to make a stern pair in the office so bought a Sonos One SL. I moved the One from Conservatory upstairs and renamed “Office” and added the new One SL as a stereo pair. The Play 1 “Study” went downstairs and became “Conservatory”. The problem I am having is the “Office” stereo pair continually reverts back to the name of “Conservatory” (NB The One is the left hand speaker in the pair if that’s relevant). When this happens I end up with two rooms called “Conservatory”. Last week I changed the name back and I had also been getting some playback issues os did a complete router and Sonos switch off and restart. The names were good after that. Have just come back from a work trip to Hungary and the “Office” name had changed back to “Conservatory”. Driving me nuts! Any ideas please? Is it worth factory resetting the Original One and re-installing?

I have two connect amps, one play three, a play one, and a play bar.  My issue is everything plays fine but it’s random bit every now and then the audio cuts out for 3-5 seconds.  My two connect amps are hardwired while everything else is wireless.  I also have a bridge, I could install if you think that wld help the issue and I have sent in a diagnostic which my case id is 141763792.  Any help would be greatly appreciated. I’m bit 100% certain but when I just had my connect amps I didn’t notice it happening until after adding all the other speakers. Thanks again. 

Just wondering if there’s anybody on here with great experience setting up the Fritz user interface so you don’t get any Sonos issues but also allow all other devices to run smoothly. Tending to have slow internet speeds with the settings that Sonos help has given me. 

I have a customer who runs a gym and has a Connect connected to his soundsystem. He is having regular issues with the mornings alarm not playing the radio channel via Sonos Radio but goes straight to Chime. We’ve tried to change radio stations but the issue is still there. It does not happen every morning but more sporadically, so its hard to track. Went there today to do some more testing and we are having problems with radio channels. I tried different services like Sonos Radio, Tunein etc. but none streamed the radio. Added my spotifyaccount to check and that works like a charm. After an hour of tinckering the radio started playing again… =/ PC has been restarted, Connect has been restarted, Network is ok (Lots of other stuff connected which has no issues at all)  Diagnostic:1937825018 - Can anyone see if anything is logged here?  Thanks, Jan

Im using xfinity modem in Bridge mode, have a very large home with Eero acting as my router and wifi extenders. I have 6 eero 6 pros throughout my property and constantly deal with speakers going offline and coming back on. My Network Matrix shows red and orange and I need help diagnosing and fixing the problem. The 2 Ones that are RED on the matrix are in great wifi reception areas and are is some of the least busy wifi device areas. Any help would be greatly appreciated!  

For years amazon music has worked fine without issue.Within the last few weeks it keeps failing raising an error message:Your Amazon account is missing required information.  Please go to music.amazon.com on a computer web browser and update your information.  It may take several minutes for your account information to update. Going to music.amazon.com doesn’t show anything thats an issue, the account is up to date and can play just fine through amazon. I can remove the amazon account from sonos, then re-add it, and music will work fine for a couple hours then fail again with the same error.  Having to do that repeatedly is a giant pain. Any help on how I can get back to this just working?

I love the product, but it sucks with a mesh WiFi. Any fix? Pretty sure nobody will see this anyway. Buy something else.

Hi there,I have been running a Sonos1 & Sonos2 system for the last couple years with the problem screen shot included in this post.The screen shot occurs occasionally (every 3-5 times) when I use the SONOS2 app. Disturbingly often when I just need to pause or reduce the voluneThe system is setup as I want it with 2 zones on 2x sonos1 connect amps , 4x sonos2 as i cant afford to upgrade my other amps at this stage.This  message on the screenshot is a bit confusing. Can you advise what I can do to stop this popping up? 

Hello since the downmixing with the latest update started working I encountered a new problem. When I put ps5 to AV amplifier and 5.1 it works just fine. But when I switch to my nvidia shield and back to ps5 there’s no sound. I have to put 7.1 for it to work again or restart the TV. I have eARC enabled in tv, passtrough and bitstream on hdmi. Its the same with my Xbox series X when using uncompressed 5.1 audio it works until I use my nvidia shield then the sound is goneAnyone else having the same problem or have any idea what I might do wrong (Also if I pull out the shield the sound comes back immediately)

Hi!My playbase is completely dead. After opening it up and remove the main board I could see two burned resistors. May be lightning damage?Does anyone have a repair guide so I can se what type of resistors to buy and try to replace?See attached pictures. Is there an internal fuse in the Playbase? I can’t find one but on some forums they refer to internal fuse.  Kid regards /Martin 

It’s happening again. Worked fine yesterday and now this morning I keep getting error messages about SiriusXM using an unsupported digital rights management system. Please help. 

I have one Sonos One standing in my kitchen. My parents are on vacation since about too weeks, but this night I was laying on our couch next to the living room watching tv and the box just started playing news about the current Ukraine situation. I thought the tv might have triggered it and tried telling it to shut up, but since it didn’t answer I checked and the mic was off all the time. I am alone at home so this was kind of scary, especially since I myself haven’t used this box for the last few days. This happened once before if I recall correctly but back then (it’s about 1-2 months ago) I didn’t give it any attention and thought my mom had done it (when telling her she left the news on later, she told me she didn’t turn on the box).Did this happen to anyone else before or does anyone know how/why this happens?

I have a jellyfin server running on my Linux box, which is serving as my DLNA server, for music,etc.I cannot find a way to get Sonos to see jellyfin.I have tried going into music library setup and adding\\moray.lan:8096\web\index.htmlNothing. I don’t see it in the jellyfin log, or in the firewall (ufw) log This server is available via browser, android jellyfin app, my Denon receiver, Roku, etcOnly Sonos fails.Years ago, I added the music files via a Samba server, using the ugly SMB protocol. It works sending info to Sonos. But I prefer to switch to DLNA. I spent 90 minutes on the phone with Sonos support, but didn’t get very far. They agreed to put in a request for DLNA support. They were not happy that I was using Linux, though they claim support for NAS. They suggested that I install Plex, which is available for Linux. It is a possible solution, but I want support for 19 year old DLNA protocol.I can use the android jellyfin app to broadcast music to Sonos, though it shows up as PCM 4

Recently my Connect:Amp stopped working.  The unit does not have the white light on and will not show in my system with the other Connect:Amps and Amps.  I unplugged the unit, waited about 30 seconds, and then plugged it back in.  The white light came on for about 3 seconds and then turned off.  It will not come back on even if I hold down the play button or a combination of the front buttons.  Please help.

my system is so buggy I can’t handle it.between the updates and the intermittent shut off mid play i’m ready to throw them out the window.  i’ve had my speakers for about 5 years, which is *almost* enough to justify the cost.Has anyone had any luck with fixing this?No it isn’t the wifi.Yes I’ve unplugged and re-plugged and set and re-set the speakers about 1000x since I got them.  Yes that usually works but it shouldn’t be necessary.