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I have a SYMFONISK bookshelf that constantly has problems connecting and playing music in wifi.

I now have an ethernet connection to plug into it. I did a factory reset to start the whole process from the beginning. But now in the Sonos app I can’t delete the old system as it’s grayed out under the System setting.

If I try the “Let’s fix it” it tries to walk me through connecting to the speaker’s internal network but it won't connect no matter if it’s connected with the ethernet or not. 

I tried to sign into my Sonos account online and just delete the system there but I can’t see a way to delete it. 

So basically how in the world do you just start from scratch with a system that has already been in the app. It seems so simple but it isn’t. My experience with this product has been terrible so I wonder is it just a bad single product or is this indicative of the Sonos experience. Seems overly complicated on many ways. 

Settings > App preferences > Reset App.  Then launch the app and choose to setup new system.

By the way, there's almost never a reason to factory reset.  It does nothing except remove settings and services.  It's used only when you are selling or transferring the unit.

Settings > App preferences > Reset App.  Then launch the app and choose to setup new system.

By the way, there's almost never a reason to factory reset.  It does nothing except remove settings and services.  It's used only when you are selling or transferring the unit.

Thanks. But won’t that reset ALL systems already in the app? I have one working Sonos at home that I don’t want to touch. Only the problematic one at the office.

Thanks. But won’t that reset ALL systems already in the app? I have one working Sonos at home that I don’t want to touch. Only the problematic one at the office.

 

When you get home, choose to connect to existing system.  All system information is stored in the Sonos hardware, very little is stored in the app.

The only things of consequence stored in the app are the App Preferences (unsurprisingly) and the ordering of the ‘containers’ on the My Sonos tab (for which one simply hits Edit and arranges to suit).

The app would also need to be signed into one’s Sonos account again.

 

  All system information is stored in the Sonos hardware, very little is stored in the app.

Well let me ask you this…. is there a way to bypass the app and not use it at all to control a system? Not sure how that would be but still …. 🤷

 

  All system information is stored in the Sonos hardware, very little is stored in the app.

Well let me ask you this…. is there a way to bypass the app and not use it at all to control a system? Not sure how that would be but still …. 🤷

 

To play music, there are alternatives:

  • Airplay (iOS only)
  • Alexa
  • Google Assistant
  • SVC (Sonos Voice control)

Also, direct from these apps (iOS and Android):

To group rooms, administer the system, etc., you need to use the Sonos app (or SVC for Grouping).

 

  All system information is stored in the Sonos hardware, very little is stored in the app.

Well let me ask you this…. is there a way to bypass the app and not use it at all to control a system? Not sure how that would be but still …. 🤷

For control once the system is set up you can also use Mac or PC. 

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