Components and Architectural

I have what seems to be a really basic problem with the RCA output of my Port. Probably a simple soldering problem. Music don’t play on the left side. When I shake the cable/input, sometime it starts to work back and then sounds stop. At first it worked great for weeks before the problem come back, but it slowly kept doing it more and more.This seem a really really common problem and anyone familiar with usual analog amps and cables can figure this out. So I chat with Sonos guys and I spent 2 hours with them doing tests/sending pics that solved nothing. Now they want me to call them so they can continue their tests by phone so they can figure this is actually a simple soldering problem or something related to the physical port itself.They never f*****g bothered recognized it could be a simple soldering issue. All they want is to figure this out with more tests. with the RCA and they tested everything, but could not just aknowledge that it could just be a simple soldering issue. BTW, I

Hi there,I have 2x Play1 speakers, currently connected to and working on a WiFi network (WiFi disk).However, I want to connect the speakers direct to the router WiFi - a second trusted WiFi network.I have gone through the set up wizard many times via my Android Samsung smartphone. The S2 App does not manage to detect either of my Sonos speakers.I have tried a reboot of the speakers. And a reboot of the disk and router - just a switch on / off again. But no joy.Any suggestions before I consider a factory reset?Thanks

I'm getting low quality album art when playing music from Spotify using the Sonos interface (using the connected Spotify account)  But quality is fine when I use Spotify's interface to 'play on speaker' and select my Sonos.  This is driving me away from using the Sonos app.   

Our Sonos is connected to the TV via IR cable. When we turn on the sound to the whole system it starts cutting out and gets choppy. When it is just the sound bar there is no issue. Ive replaced the IR cable, reset the Sonos, and reset the actual soundbar. 

Hi,I'm trying to add a Sonos Boost to my existing environment.We currently have 3 Sonos Play:5 speakers connected to our local Wi-Fi network.I want the speakers to use the SonosNet Wi-Fi network instead of our local Wi-Fi.I added the Sonos Boost via network cable to our router.It boots up and after a minute it flashes green.In the Sonos (S2) App on my iPhone I click ‘add product’ but the app doesn’t find the Boost.The Play:5 speakers are already connected in the Sonos App.When I run a network scan of my network I can find the IP-address of the Boost so it should be connected.I'm trying to find out what i'm doing wrong.Any suggestions? Cheers

Hello. I sent a diagnostics in…here is my number 394392238. What is happening is that I can play TuneIn with no issues on my sonos system. When I try to play a playlist off Apple Music (or Amazon music) it will play on one speaker but not all or it will cut in and out on various speakers. Usually, it will play on one speaker and not the rest. Very frustrating!! 

I have read all the posts about compatibility issues between Sonos and T-Mobile Home Internet service.  The answers all involve complex restructuring of either a new router, changing channels, compatibility with 2.4 vs 5 Ghz signals and etc.  Given that this type of internet service provided by T-Mobile and now Verizon and soon AT&T is really a great value and performs well, I would like to know if Sonos has any plans to fix this incompatibility issue.  It is very annoying and lessens my commitment to the Sonos platform even though I have about $2500 worth of equipment. Please give me an answer.

Hi,I have 3 sonos symfonisk speakers, 2 in the living room where the router is, and 1 in the kitchen. I have never been able to connect to them using WiFi so I connected one of the speakers by ethernet cable to the router to create a sonosnet. The issue I am having is that several times per week when I try to use the sonos-app to play music, it can’t connect to the speakers. I have to physically disconnect the power and connect it and wait and then the app can connect. I also have playback issues where songs are skipped, stutters or stop being played for seconds.I had this for a year now and I have never had it working properly and I am very disappointed in these products.Does anyone have any idea what can be done or is this just a waste of money?

Back in May 2022 I attempted to buy online a “2 Room Sonos One Set”. I have a 30% Upgrade Discount on my account which I was trying to use.Logging on to my account the 30% discount is clearly shown:  , and the online pricing shows the 30% discount being shown i.e. £398 down to £278.60 = 30%… ...placing the item in my basket still shows the 30% discount pricing i.e. £278.60… ...going to checkout…...hey presto the pricing changes to only a 15% discount!!!! I raised this issue back in early May with Sonos support, sending them the above screenshots of my account and the correct 30% discount turning into the incorrect 15% at Checkout. Sonos support agreed that it was a website error, and that the issue would be fixed.Since then I’ve lost count of how many marketing emails I’ve received telling me that I have a 30% Upgrade Credit on my account, and how many emails I’ve had asking for feedback on how Sonos was performing.If only they spent as much effort fixing their online Shop... 6 months

Hello,I have used spotify with sonos for a long time now, but for some reason spotify cant play on all my speakers specifically my two Play 1. When i start a playlist it keeps skipping songs and says “unable to play song, connection lost”. Usually after 3-5 skipped songs it will start playing. Both speakers are wired, and have been working for a long time. I have rebooted the speakers. Re connected spotify to sonos app. Router reboot.Everything else seems to work just fine, all other speakers (Arc, Sub, Play5 and one/sl) are working perfectly.

HI!I CAN USE 4 SPEAKERS OF 8 OHMS EACH MAKING IMPEDANCE MARRIAGE IN 2 OHMS AND ONLY PLUG IN ONE AMP CHANNEL? I ALSO HAVE 4 SPEAKERS OF 4 OHMS EACH, I WOULD LIKE TO CONNECT EACH PAIR IN PARALLEL (2 OHMS) USING THE TWO CHANNELS OF THE AMP. I CAN DO THIS? THANKS

Howdy All, I have one of two S2 speakers that alerts an unwanted “bong” alarm daily at midnight and I can’t figure out where the command is activated. Diagnostic number :846578419.  I’ve check all my phones and tablets to turn off or quit Sonos activity but the midnight bong continues. Any help much appreciated.

I have a LG C8, Sonos ARC+ Sonos SL Ones x2, Chromecast with Google TV - something it randomly disconnects from the Sonos arc and I get this volume bar at the bottom. Has anyone else experienced this? No sound will come out.   

My sonos speakers keep going line or are not in the app. I’ve done ever troubleshooting exercise and talked to the support desk. This problem seems hopeless. Is there anything I can do to escalate and get a result? My system was fine for years. I’m frustrated and want to throw all this stuff out.

Hello!DO I HAVE THE ABILITY TO USE 4 8 OHMS SPEAKERS MAKING IMPEDANCE MARRIAGE IN 2 OHMS AND ONLY PLUG IN ONE AMP CHANNEL? ADDITIONALLY, I HAVE 4 OHMS SPEAKERS AND I WOULD LIKE TO CONNECT EACH PAIR IN PARALLEL USING THE TWO CHANNELS ON THE AMP. CAN I DO THIS? Thank you.

I have been having ongoing issues with streaming SirusXM for years now. This is one of my main uses of my Sonos. Now the stream plays for 15 min at a time and the cuts out with an error stating “Unable to play ‘channel here’ - the song is not encoded correctly.” 

Rang service support last week because having changed wifi routers and set up Sonos again, whole system disconnected. Went through various steps. Got it working again. Now it’s gone again just a week later.  had previously done various factory resets etc.  any ideas (a) how to reconnect a system of 6 speakers without doing resets on all? And (b) how to stop this happening repeatedly? diagnostics report number is 158033540 many thanks!

Hi. There are a number of threads about this I know, but we´re stil having trouble, Recently upgraded to S2 without really giving the matter much thought. We now have three components working on S2, but there is an incompatible Bridge which has not been used for ages also showing. It is preventing further updates and the inclusion of two other components we had on S1 and still want to use with S2. These two were not plugged in at time of updating to S2 but they are S2 compatible. We have tried several things a number of times, including an attempt to factory reset the Bridge to remove it from the S2 system, but it seems to not want to let go. There is no component removal option for the bridge in S1 either. It shows the Bridge as part of the S1 system and our three working S2 components as incompatible (understandably). Any ideas?There also seem to be several areas in the Sonos help pages that don´t match up with what we´re seeing in the apps (S1 & S2). The S2 app won´t allow us to

Hi Everyone,I would appreciate your input on whether I can achieve what I am trying to. Background:  We did a big renovation 10+ years ago.  As part of that we had in-ceiling Bose speakers installed by our contractor.  One pair in the kitchen, one in the adjacent fmily room and a pair outside on our deck.We elected to drive these via an Onkyo Surround sound receiver which allowed an A & B zone (generally because we wanted to select between music inside and/or the deck).This worked ok once I fiddled with the surround levels (I know, I know).However, we now mostly listen to music via digital sources which I couldn’t easily do with theAmp/Receiver. So. . .I bought a Sonos Amp and a Russound SDB-6.1 (which I realize now is more than I needed, 6 PAIRS, not 6 speakers). I wired the Kitchen pair to Speaker 1 L & R on the SDB-6.1, the Fam Room to Speaker 2 L&R and the Deck to Speaker 6 L&R.I then connected the SDB-6.1 Amp #1 connections L&R  to the banana plugs for the Left

I have 5 sonos amps in my IT closet. I have 3 sonos subwoofers around my home, each designated to amps in the closet. They are all on my wifi (wifi coverage is great all over the home). The subs are too far from the amps to pair, will purchasing a boost and hardwiring it to the router fix this? On sonosnet does the sub still do ad-hoc to the amp itself or does it use sonosnet to pair to the amp?

Has anyone found a way of controlling the sound of a Playbase with the Magic Remote of an LG OLED G2 (2022)? In Device Connector (or rather “Universal Control Settings” as it’s now called), there is no Sonos available in the list of vendors, when setting up the Optical output...

HelloPocketCasts has stopped working through the S2 app. When trying to play a podcast it says unable to play selected item. And when trying to choose a podcast either no podcasts come up or it says unable to browse music. I have tried rebooting my router, reauthorising my PocketCasts account, removing the service and re-adding, but no luck.Thanks

Last night, there was a power outage at my house. When the power came back on, most of my Sonos products came back online. But not my Sonos Connect. After a factory reset, my Sonos app was able to see the Connect. But I still can’t get it back online. Is there a step I need to take? Do I need to hardwire the Connect to the router in order to bring the Connect back online? It’s stuck at this stage: 

Hi! I have a ZP120 amp connected to two bookshelf speakers that I use for music playing. Is there a way to connect my TV to it? Keep in mind these ZP120’s do not have the HDMI ARC connections that the new Amps  have. It only has an analog Line-In input and two ethernet ports. If it IS possible, my next question is about how it works: I don’t want to have to open the sonos app and select anything when I use the TV--I just want to turn the TV on and have the sound come out of the speakers… Thx!

What does Sonos normally offer or do to it's customers if there outside the warranty period for S2 devices that are defective? Do they normally provide a discount on new purchases and if so, what kind of discount? Or would they maybe see about a full unit replacement if it gets escalated to a manager?