Components and Architectural

As many of you already know there there are a good amount of problems with this new update.. I never had an issue before with voice or dialog before the update and the bass was pumping. That is pretty much the reason why I spent  over 3 grand on my system.  I wouldn't spend $500 on this system in its current condition. I get better bass response out of my bookshelf speakers. After spending almost 2 hours on the phone with Tech Support uninstalling, reinstalling and updating everything everything absolutely nothing has changed.  I hope they get this figured out in a timely manner and get it back to at least as good as it was before this update otherwise I foresee a class action lawsuit in the making.

I have two Sonos One speakers on my home network. One in the living room, the other in my office. Plus, a google speaker in the kitchen.Whenever anyone uses the Sonos in the living room, it drops off the network for the other users.It takes ages to add the device back to the app. The scan loops forever, then it suddenly connects as it did before. Or not, and we give up.I've linked our accounts to the network.Does anybody know why?It's a massive pain.

If I throw Spotify from my iPhone to my Sonos One it will sometimes begin to distort and will completely cut off on my Arc. This does not seem to happen if I use the Sonos app, but that is not as comprehensive of a musical experience. This only recently (last few months) began to happen after having owned the speaker for almost two years.Any idea of a fix or am I resigned to using the Sonos app? 

Redoing my kitchen and I just found out that the Sonos Ceiling speakers I bought (really Sonance) need to be connected to the Sonos AMP. Can I hardwire my AMP and mount it into the ceiling? Has anyone done this?Thank you!

In the last 2 weeks my Sonos disappeared from my Windows based laptop app and iphone based app,I have got it back on my iphone cannot get it back on my windows based app. Tried all the usual, updated app, rebooted everything. Any ideas please. 

Atmos and other surround signals being decoded as PCM stereo via [HDMI ARC] port on LG Dolby Atmos-enabled TV

I am having connectivity issues with Sonos connecting and playing XM Radio consistently.  I have not had any connectivity issues in the past, and nothing has changed on my home network.  I have hard booted the network (unplugged components), DSL modem, router, Sonos Boost, PC, phone.  I still receive error messages.  In 5 minutes, I received the following three messages: (1) the song isn’t encoded correctly, (2) it is encoded using an unsupported digital rites management system, and (3) the connection to Sonos has been lost.  I am not having any other issues with my network.  Please advise what could be the problems.  Thank you!

I keep getting the above message on all my devices, it has been fine for years, nothing has changed just keep getting this message and not being able to connect. I did recently subscribe to sonos radio, I will be unsubscribing, that may help. I have removed the app from all my devices, started again, signed in, got it sorted (or so I thought) an hour later, same message.

I have a new Sonnos Connect. I did a hard reset and the light is flashing green. I can’t get the app to recognize the Connect. It does not find it. The Connect it hard wired to the router. Not sure what to do. Just need to have the app find the Connect.

Just an observation.The S1 app does not keep up with current song playing on S1 if you've invoked playback through Alexa.Is this the same on S2?.For me I have to kill the app and then restart for current song to be shown?.

Anyone else notice their app acting oddly? When I open the app on my iPhone ( 13pro and up to date ), the small now playing bar that slides up at the bottom ( shows what you were playing - where - and has a play button ), opens and closes multiple times … usually about 5-10 times, before stabilizing. Curious if this is an app issue or something on my side ...

My general question is should I expect different speakers to be able to play more file formats, container types, etc than others?My Setup- Sonos One- Sonos Roam- Plex is serving audiobooks- Initiating Audiobook/s through the Sonos appMy Issue- I am working through all the Harry Potter books.- Had no issue until I got to Book 3 & 4.- When I try to play the Book on only the roam, I get an error "Unable to Play - Harry Potter.The co.. " or "Unable to Play Selected Item,  and skips until it hits a playable file.- however, I am able to play on the roam if I start one the One first, then join the Roam in after play begins.- If I deselect the One and play just on the roam, The playback will error out and skip until it hits a playable file.- reviewing each file using mediainfo, the only real differences I'm seeing are title and length - codecs, formats, cha

Hoping someone has some advice that can help. I’ve been dealing with Sonos customer service regarding my connectivity issues and they haven’t been able to solve my problem either.  I have a blend of older speakers - all of which were very expensive!   Play 5 - plugged in via Ethernet(2) Play 3(3) Play 1(2) ConnectConnect:Amp There are 9 “speakers” in total and I can hardly ever get them all to play at once without buffering, cutting out, or skipping songs.  I upgraded my router to a professional mesh system (3 placed throughout the house) and upgraded my Internet to fiber optic.  My home is 1,900 square feet and has 3(!) routers placed throughout it.  Connection speeds range from 250mbps - 350mbps. I find it very hard to believe that Internet is the problem.  And it is EVERY speaker that will cut out from time to time, including those that have nothing but a few feet of interference-free space between them.  My Play:5 is

Looks like one of my connect amps has bitten the dust. There is no sound coming from it. Been through the process with support and they said to mail it back and I’d get a 30% discount on a new product. With the price of the new amps ($899Can) that’s still a huge amount to replace. In the past, they would sell you a refurbished connect amp for approx $150. I’ve been a sonos customer for a very long time. Customer service isn’t what it used to be.  Anyone have any ideas on what causes the no sound?  Is it repairable? thanks!

Logitech Harmony Hub has worked great with Sonos for years. Suddenly, about a month ago, the volume buttons stopped working. On another recently closed thread, I see that this is a Harmony firmware issue. Can you please get Logitech to fix this!?!!

I hope everyone is welI I have an issue with my sound reproduction system. maybe you can help me. We currently have a Sonos Connect controller to play music at our community gym station. A few weeks ago we began to perceive a failure in terms of music, basically a playlist is played on Spotify linked to the sonos software, after a period of time between 5 to 15 minutes the audio is cut (it runs out of sound like if music playback was paused), however in the software (Sonos) it shows as playing. In order for the sound to return, that is, the music can be heard again, it is necessary to lower and raise the volume of the player.  regards. 

While investigating another problem I had to uninstall and re-install the Sonos App on my Windows 10 PC.  On re-installing though the app only finds one of the six Sonos devices I have.  I’ve tried the remove and re-install again but the same thing happens.  How can I best troubleshoot this?All 6 devices are available to me on the Android app.Malcolm

Hi all I have tried the following to connect my Sonos One with my iPhone 11 Pro Max:Rebooting system between phone and sonos (like a million times) Rebooting my wifi router Disabled Airtime fairness on router Enabled IGMP snooping on router Updated router to 2.4Ghz, 5GHz-1 Maked sure area network is turned on on my iphoneI seriously don’t know what else to try. Nothing seems to help so now i am reaching out in this community.Weird thing is that it is appearing on my network and on my husbands iPhone X (sonos app).

Hello, I have recently changed my router and since then my two ONE SLs constantly log out. I have spoken to several Sonos agents and none can fix the issue, one even remotely logged into my router and still nothing, all they did was disconnect my Wi-Fi. I have tried everything, please someone help 

after changing Internet Service from Xfinity to ATT the Sonos app can’t find my system. My wifi and other network setting are the same the only change is the  network IP from 10.0.0.x to 192.168.0.X I tried power recycle the equipment but it did not work. any ideas?

Hello,I have a Sonos Connect, factory reset it, and green light is flashing.However when hardwired to router ethernet lights do not work ie. no connection between amplifier and router.  Tried different cables, different ports , resetting router ,etc but ethernet port will not connect.Any suggestions please?

I have an all Gen1 system, that includes a ZonePlayer. I can handle all the other stuff not working, but the Zoneplayer is what controls speakers in my yard with the outdoor TV.NO matter what I try I can not get the Zoneplayer to connect to the S1 app. Any suggestions?

Hi - just moved house and inherited kit but can’t get it working. Rooms have ceiling speakers which are connected to QED pre-amp/powered amps. Then there’s an Onkyo receiver (which I didn’t want to use so thought I didn’t need) and a Sonos Connect. Previous owner showed me she used Sonos s2 app to play music thru ceiling speakers in one room or multi room. But everything got unplugged when she moved. So am struggling to know how to reconnect. Sonos now registered to me and app connected to my Amazon music. Haven’t yet been able to connect/pair onkyo with Sonos connect. Have tried connecting Sonos to QED directly using rca cables as per Sonos support but nothing plays thru ceiling speakers. So now think I need onkyo involved? Would onkyo need to connect to QED via wall sockets then to Sonos via Bluetooth? Losing the plot now!!!

I am unable to connect to my Sono Speaker.It loops asking to log back in and eventually it cannot find any device. any idea?I find ridicolous a simple systems is so complicated to set up.

I’ve been unable to save my Queue to a Sonos Playlist for a little while - I believe I may be at the limit of Playlist track capacity?I just had a Chat with Sonos and they ‘said’ and recommended a few things that were contrary to my understanding.Here’s the transcript - with a couple of questions from me in red where it doesn’t align with my understanding..sjw (25/08/2022, 11:10:50): Help with saving PlaylistsSonos Digital Assistant (25/08/2022, 11:10:59): Thanks, I'm transferring you to a live rep now.Agent (25/08/2022, 11:11:16): Hello, my name is Agent (mod edit). Your case has been reassigned to me and I'll be happy to assist from here. Please allow me a moment to review your ticket so we can pick up where you left off. In the meantime, feel free to provide me with any additional details you think might be helpful.sjw (25/08/2022, 11:11:30): 541881474 has been submitted.