Components and Architectural

Hi AllI have a sonos 1, Ray and roam all in the ground floor and all connected by wifi.I also have a wifi extender which is mainly there when I go to the garden.When I tried to group all 3 devices (whilst in the house) I get the error message ‘wireless range extender, cannot group’So, I bought a boost, installed it but still get exactly the same message so it appears it was a complete waste of money.Any ideas? Have I done something wrong?many thanks  

It says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” It was working fine on this PC untill I switched from the ATT Wifi to an Orbi wifi.  Like I said in the title, our phones still work fine, and they’re on the same wifi as the PC.  All my speakers appear fine for the phone S1 app. I tried resetting the PC S1 app -- no difference.  It searches for about a minute, and says it’s connected, but then after I click OK, it says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” PC Wifi is is set up as a Private Network and is not set up as a Mobile Hotspot (no Internet connection sharing). Setting it to a Public Network did not help. I tried putting a cat 6 from the PC to my Sonos Boost, and the Internet still works from the PC, but no change to the S1 app on the PC failing to connect to my Sonos system. Diagnostic report: 1543599904

Intermittent, very brief cut out of sound from Samsung TV through Playbar. Happens on all TV sources - cable box, android box, streaming services. Optical cable connection. Does not occur while playing music. 

I have trying to understand the source of some recent internet issues, and I notice that Sonos connects to several destinations each hour, to check time, amazon web services and firmware.  But one of my Sonos devices has been connecting each hour to three IP address that I do not understand.  They connect through UDP 123 (ntp)  to185.117.82.71 (Bulgaria)5.196.160.139 (France) 81.7.16.52 (Germany)After disconnecting this Play 3, I don’t see any other Sonos devices make connections to these IP addresses.   Does anyone else see connections to these addresses? 

Bonjour,J’ai un soucis. Je m’explique : j’ai configuré mes sonos one en paire puisqu’elles sont dans le salon et dès lors que j’écoute la musique ou que je fais fonctionner ma télé au travers de mon Apple TV, une enceinte fonctionne mais pas l’autre. Dans ce cas, je suis obligée de supprimer la paire et la reconfigurer systématiquement. Parfois même, l’enceinte ne fonctionne plus en plein milieu d’un film ou autre. Et je dois refaire ce même mécanisme pour que ça fonctionne.Pour votre info : elles sont connectées au wifi (j’ai la fibre) Auriez vous une solution pour résoudre mon problème, svp ? Par avance, merci ! Belle journée.Amélie 

I have a sonos one speaker which had become temperamental to connect to, so I reset it.  Since then I’ve been able to connect, but the status light has continued to cycle through a series of colours.  It’s being doing so for about 18 hours now, with the cycle being: Green: 6 seconds flashingWhite: 6 seconds solidRed: 6 seconds solid Orange: 6 seconds solid Any ideas what might be happening?

BuongiornoHo acquistato il giradischi Giradischi Pro-Ject T1 Phono SB per ampliare il mio impianto sonos, ho collegato l’uscita del giradischi all’ingresso del port ho configurato l’app sonos dopo aver acquisito il tutto, al massimo volume sento molto basso, qualcuno sa darmi qualche info per risolvere il problema..Grazie

I have 3 Sonos One speakers and a Sonos Move connected to Wi-Fi. My iPhone can connect to the speakers. Music appears to be playing on my phone, the volume is turned up and it appears to be connected to the speakers but no sound is coming out of the speakers (except if I switch the Move to Bluetooth). When I open the Sonos app on my iPhone, an error message appears “Unable to connect to Sonos. Let’s fix it.”  Proceeding through the repair wizard doesn’t fix the issue. I have checked my router and the speakers are appearing as attached devices and they have obtained an IP address. This same issue occurred once before and eventually it resolved itself. However, it is not resolving itself this time. How can this issue be fixed?

I have a selection of Sonos speakers.2 Fives, 4 play onesPlus 2 bridgesAll are old and can only operate under S1.Each device is hardwired into my network and each has a static IP address.I suffer with multiple dropouts, mostly with streamed radio.Groups fall apart, and have to be remade or alternatively everything just stops.With the upgrade discount I can replace all this kit with the latest versions, I’m just not sure the problems will go away!!Any thoughts? 

Yesterday I noticed that I cannot retrieve the metadata of an item (a track/song) via the browse method in the UPNP interface. It doesn’t give and error, it just responds with default info. To make sure I wasn’t mistaking, I tried the same on an S1 (old SW!!) only capable player (with latest S1 SW) and there it still works. Anyone seen this? I suspect a bug on one of the latest S2 variants of SW or worse, I deliberate change, but that would make no sense,

I currently can't use Apple Music with Sonos. The Sonos app says I am unable to browse my library and need to reauthorise the service.Reauthorising the service leads to a loop where I have to keep reauthorising the service and can never see my library.I've uninstalled both apps and reinstalled but it doesn't fix the problem.I'm on an Android phoneAny help please?

I have one Sonos device: a Sonos One SL.I run the Sonos app on a Windows 10 PC.I keep my Sonos app and firmware up to date (currently on version 14.10).I bought and use my Sonos device to play songs from Spotify playlists.(I can play songs from Spotify on my Sonos device by either using the Spotify app connect featureor by using the Sonos app, but I prefer using the Sonos app because it allows you to select and playsongs from multiple playlists while the Spotify app only allows you to play from a single playlist.)As long as I’ve had my Sonos device I’ve had intermittent problems when attempting to load songs from one or more Spotify playlists into my queue, or when playing songs from Spotify from my queue.When attempting to load songs from Spotify playlists into my queue I get unable to load songs 1002 errors, and when attempting to play songs from my queue I get unable to play songs - Spotify connection lost errors. These problems are becoming more and more frequent, and lately it has

Spotify is massively out of sync since a couple of weeks. I remember I installed updates to both Spotify and Sonos. So there are on the latest version. Since three years it is normal that Spotify and Sonos are sometimes out of sync, but this time it is heavily broken and does not recover  I start playing a list. I press next maybe. Works. And after a few minutes the problem already appears. The song in Spotify is a wrong one. I sometimes cannot even press next anymore. Volume is buggy too When I use the Sonos app it works. I can see the correct song, next and previous works please please fix this I just took a diagnosis: 1849336499

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.  All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

I have many speakers throughout my House.  When playing via Spotify and I change a song, the speakers don’t all connect at the same time and might take several seconds or longer to finally connect, even in the same room

I own a yoga studio and have 6 Play 3’s, a Connect, and a Boost. The issue I have is very specific and I am not sure how to resolve it. Inernet speeds are in excess of 350MB consistently. What happens is that when you play a song, the next song in the queue will play just fine, but the following or 3rd song will not play, and I will get a message that says “connection to Spotify was lost” then switches tracks to the 4th song. In a studio where the next song being in sync is very important this is a big issue that comes and goes. Anyone heard of this?I have tried deleting everything then reassigning it all back, this works for a short period then back we are back to this. I have tried resetting both the router and modem to no avail. For a studio this is a difficult problem but one that is so specific that there must be a solution to this, any ideas? Best!

Yesterday morning I was unable to listen to a BBC Sounds service: the message was “Unable to play 6 music: the song is not encoded correctly”. I’m on S1: after a day of fiddling about, rebooting everything, router, switches and all devices, it seems that, after a few tries, my S2 compatible devices are happy to play but my S1 devices aren’t. Could there be any other cause? Is this coincidence?Thanks for your consideration!

I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”Why is this happening?I also want to state, i have factory reset the sonos and the sonos app on my Android phone.

I have a Sonos Gen 2 that has been misbehaving badly lately, and this is a last-ditch effort to try to resurrect it.Symtoms:When connected to Ethernet, it powers on and then I get a solid white light.When not on Ethernet, it flashes white several times and then the light goes out.When I factory reset on Ethernet, it flashes white 3 times, then goes into a sequence of 4 white/orange flashes, then it repeats the sequence as long as I keep the button on the back held down.If I hold the PLAY/PAUSE button, it flashes white a few times and then goes solid red.Looking at my Pi-Hole device list, it DOES show up in my list of Ethernet devices and is assigned an IP address, so there is *some* life to it.I have tried factory resetting it several times, both on/off Ethernet, including at the request of a Sonos chat agent, to no avail. It’s not under warranty anymore so it’s effectively “trash”, which I feel terrrible about. One of those “worked yesterday, now doesn’t work” situations, and there re

I have a new Sony 4k blu-ray player that has two hdmi outputs.  One is full hdmi with video and the other is audio only.  I’d like to run the full one to my tv for movie playback through my Sonos 5.1 system but would like to bypass the tv for listening to cds.  Will the Amp take the signal from an audio only hdmi or do I need an external DAC? Moderator Note: Modified for technical accuracy (replaced Connect Amp with Amp).

Moved house with new router.  S2 app does not recognise the boost, the rest of the system was found and is on the regular wi-if network.  tried various things, rebooting router, changed cables, changed sockets in the router and on the boost, tried a factory reset on the boost - but now it just has the green flashing indicator lighthow do I get the boost to connect and provide the dedicated network for Sonos that is needed to prevent drop out etc

I am running a Gen-1 system comprising two Connect ZP90's, a Connect Amp ZP120 and a ZoneBridge BR100. Intermittently, the two ZP90's keep dropping off of the (Sonos) system.  Checking my router web page, all components show up as connected and are assigned MAC addresses, even when NOT showing up on the Sonos app. One will disappear to be replaced by the other, before swapping again and (sometimes) temporarily all components will reappear on the system for a short time before disappearing again. This despite one of the ZP90's being hardwired to the router via a NETGEAR 8-Port Gigabit Ethernet Unmanaged Switch (GS108). Restarting the router seems to help temporarily, but isn’t providing a long term fix. Also, frequently, when trying to play a radio station on one of the ZP90's, I get a message saying "Cannot connect to Sonos Product"   I have sent diagnostics and the confirmation number is: 1656924348. Can  anybody help please? THANK YOU.

I have 5 speakers One / Sub and play 5. My system is conected with wi fi Cable to One of the speakers and all speakers run at separate chanel in network. the trouble i have is when changing track via Sonos App or even Spotify AirPlay the speakers dont sync.it takes 3-4 secends to all speakers play in sync again Why //  

The 2 Play:1 units and my Play:5 are constantly dropping out or cutting in and out. The wifi seems fine. I’ve submitted a diagnostics check: 1878567193can this be checked out by a Sonos representative?

I have two Sonos Ones stereo paired and have connected to my Apple TV (running tvOS 15.2) and when I select the Audio output to Living Room (my stereo pair Sonos Ones) I only get sound out of my right speaker.  The left speaker is completely silent.  This is not an issue when listening to music via the stereo pair on the So is app, just when using Airplay on the Apple TV.  I changed the Apple TV format to Stereo but that didn’t work as well. Wondering if there is a