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Why can't i authorise apple music on my sonos?


I Haven't used my SONOS in a couple months, but when returning to it, it asked me to re-authorise apple music. Which it tries to do, i click on authorise, with the correct email and password i use for my apple music, it says “authorisation complete” then when i go to my music it just says “unable to load music”

Why is this happening?

I also want to state, i have factory reset the sonos and the sonos app on my Android phone.

Best answer by Corry P

Hi @AquaDragon6629 

Good news - we now consider this issue to have been resolved by Apple.

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2 replies

106rallye
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  • 6246 replies
  • August 29, 2022

You are not the only only one having this problem:

 


Corry P
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  • Sonos Staff
  • 8648 replies
  • Answer
  • October 4, 2022

Hi @AquaDragon6629 

Good news - we now consider this issue to have been resolved by Apple.


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