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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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5201 Topics
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CHonningContributor I
asked in Components and Architectural
No Sound from Sonos Connect (Tried Everything – Need Help!)

Hi everyone,I'm struggling with a strange issue with my Sonos Connect (Gen 1, S1 app), and I’m hoping someone here might have insights. I’ve tried everything I can think of, but I still get no sound output. Here’s what’s happening:Setup:Sonos Connect (90, Gen 1) running on Sonos S1 Connected via RCA output to a NAD amplifier Tried multiple cables and different input ports on the amp Amp works fine with other sources (e.g., CD player, phone via AUX) Also tested with a second Sonos Connect – same issueWhat I’ve Tried:Checked all volume settings – Set output to Variable, increased volume in the app Tested different outputs – Tried both RCA (analog) and digital (optical/coaxial) Tried a different amplifier – No sound through a second amp either Tested Line-In on Connect – It detects the input but still doesn’t output sound Grouped Connect with other Sonos devices – Other devices play audio, but Connect does not Restarted and power-cycled everything – No change Factory reset both Sonos Conn

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Ace77Contributor I
posted in Components and Architectural
Sonos Amp + Ceiling Speakers + Era 100 + Era 300

I moved into a new build house with built in ceiling speakers in the kitchen and living room. I’ve purchased the Sonos Amp to run the ceiling speakers. I’ve also purchased an Era 100 for the kitchen and one for the living room so that I can replace the Alexa Dot. In addition, I have an Era 300 in my bedroom. Question 1: What is the best way to set up each room as they will have the Sonos Amp to run the ceiling speakers and an Era 100 to enable the Alexa Voice ability? Can the ceiling speakers and Era 100 work together?Question 2: Can all of them play together as a group (ceiling speakers with amp, Era 100’s in kitchen and living room and the Era 300 in my bedroom)? 

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Jeff GreenContributor I
asked in Components and Architectural
sonos connect passthrough

I have a turntable with preamp connected to Sonos connect line in that is connected to my receiver via line out. Does the Sonos connect convert that signal to digital and back to analog or does it pass through as analog?

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raudanaarContributor I
asked in Components and Architectural
Integration of old analogue sound system into Sonos system

Hi everyone! I have an old Sony sound system that I would like to incorporate into my current Sonos set-up and I am not 100% sure of which components I would need, and how to set-up the connections.The Sony has two stereo speakers (impedance 6 Ohm & 70W of power handling capacity each) and an interconnected module CD player + cassette player + EQ. (pictures below)I already own two Sonos Era-100 that have been paired as stereo pair in a room group.As a minimum, I would like to add the Sony speakers to the Sonos Era-100 room group, so that I could use the SVC to control the music and have it play from both the Era-100 and the two Sony.To do this I am pretty sure I need to buy the Sonos Amp (can it hold both speakers?) and connect both speakers there, I will also need some adapters but I am not sure which ones yet.Ideally, I would also like to use the CDs and cassette player as a Line-in option  into my Sonos system.For that, which Sony output ports should I use: headphones-out (EQ fr

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PanoramaContributor I
posted in Components and Architectural
Sonos connect S2 drops from ethernet wired network

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

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foodmonkeyContributor I
asked in Components and Architectural
strange Sonos ZP100 behaviour with light

Here’s my question - what happened?I have two ZP100 - not cable linked so on their own wireless networkthe bedroom one has a cd player hooked to it - lounge one has a tv hooked to itsound on the bedroom zp100 started blipping every 10 sec or so when playing cdso i thought ok - lets play the cd through to the lounge zp100 - no blipping - hmm so it’s not the cd playerplay tv from lounge zp100 to bedroom - blipping sound - ok so my zp100 is stuffed…..did a reset of the bedroom zp100 and the new lightbulb over my desk started flashing at the same timeyeh - turn the light off - turn it on - still flashing as zp100 was resettingtake bulb out - bedroom zp100 sounds great - no drop outs on any sourcethe other great sound? my boot on aforementioned lightbulb - sometimes old school IS just better

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DorisCContributor I
asked in Components and Architectural
sonance amp and speakers not working

I have a multi room system which has been playing up since the Sonos app was updated and I am still unable to fix the issue. I emailed the Sonos CEO months ago without a response and have tried hours in the phone to Sonos help without success. I’m pretty frustrated. I have a Sonance amp with six speakers wired into the sockets at the back of the amp. I use these speakers for my TV and music, all controlled through the app. My TV and amp are using the same WiFi. My TV is unable to link to the wired speakers so sound only plays out if my TVrather than through the ceiling speakers. I’ve tried factory reset of the amp which doesn’t help. When trying to link TV to speakers via TV settings, the CEC isn’t working. Anyone know how to fix this? 

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MariekrisnContributor I
posted in Components and Architectural
playbase wifi network card fault - resolution offered by Sonos?

So I ran a diagnostic and Sonos tech team have confirmed that my Playbase WiFi card is faulty which seems to be a common issue for all Playbase’s which have now been discontinued. I understand my warranty has run out but Sonos should make good on manufacturing faulty products, particularly given the premium we pay in price. I’ve paid a premium for a supposedly premium Sonos product, it’s not unreasonable to expect that product to work for the purpose in which it is intended, for more than 10 years. This is not a warranty issue, but a fault in manufacturing issue. Sonos should stand behind its brand and replace all faulty products, similar to what a product recall would provide.  What resolution did Sonos offer those with the same issue? I’ve read threads where a replacement product was offered despite the warranty period expiring. I’ve been offered a measly 30% discount to buy a replacement which is going to cost thousands of dollars. I’ve requested my complaint to be escalated… imawai

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Voosman12Contributor I
posted in Components and Architectural
Sonos Connect:Amp Gen 2 Plan for 4 Speakers in Garage

Hey all, Looking for advice on arranging a new set up using a Connect:Amp Gen 2. I have a garage that I would like to have 2 indoor speakers, and 2 outdoor speakers (already there, Polk Atrium 4, all 8 Ohms). Some considerations:Would like to independently be able to control the max volume indoor vs outdoor, sound playing at the same time. Was planning on running the speaker line through 2x SVC100 to control the 2 pairs of speakers. I would prefer not to have the Connect:Amp located in the garage due to dust, insects, and cold weather. So was thinking of putting it about 50-60 feet away within the house.Based on that, I was thinking of the following:Run a Left & Right 14g wire 60 feet from Connect:Amp to a gang box. Splice the lines into 2 for each Left/Right, and feed them into each separate SVC100 Run 15 feet of 16g to each of the 2 speakers for each knob.Would this cause any issues or should I do something different. For instance, run 4 seperate wires from the Connect:Amp as de

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marcusRainContributor I
asked in Components and Architectural
Sonos Port not working (line out)

Just replaced my Sonos CONNECT (wired set up) with Sonos Port (using wi-fi instead). I also have 10 Sonos:1’s, all on wi-fi. So I’m not using SonosNet anymore.The Sonos Port is connected and the app seems to think everything is fine after its setup. It’s output is connected to my receiver’s input, but there’s no sound coming out of the receiver’s speakers (the Sonos CONNECT worked fine prior). Sound is coming out of the rest of my Sonos speakers as usual.The network map shows all the Sonos speakers as being green. The Sonos Port is in white and says “Noise Floor: 0, 0, 0, 0 undefined” Anyone know what’s wrong here?

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WR16TONContributor I
posted in Components and Architectural
has anyone managed to fix the amp not powering on?

My Sonos amp has no power light, reset is not working. I have tried alternative power cords

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HFSContributor II
posted in Components and Architectural
Port & ERA 100 & Non sonos turntable

Will a pair of ERA 100 play stereo out of a sonos port hard wired into a non sonos turntable. Nothing else is on the Port line.  I have the port connected to S2 App.   

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Johnj2424Contributor I
asked in Components and Architectural
wireless speaker transmitter

I bought some of the first generation, Sonos equipment, and now my wireless speaker transmitter has apparently failed. I have ordered a replacement Power cord, and hope that will take care of the problem, but if it doesn’t, what do I do? The Sonos website no longer seems to offer a wireless speaker transmitter. Any advice that you guys could give would be appreciated.

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NinjaxnickContributor I
asked in Components and Architectural
Sonos Amp parallel wiring.

Howdy!I have a 4 speakers that are wired parrallel with 2 conductors to my amp location. Question: Should I hook up with wires  on the left or right terminals? Or should I wire nut two cables from left and right Into the parrallel speaker run? Thank you!

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stephanerobicContributor II
asked in Components and Architectural
ZP120 en S1 et ONE en S2

bonjour, je suis équipé d’un ONE et d’un ERA100 qui fonctionnent avec l’appli S2; mais j’ai encore mes vieux ZP120, et je voudrais les faire fonctionner avec l’appli S1; c’est possible ? j’ai essayé, mais l’appli S1 ne reconnait pas mon ZP120; est-ce que je dois créer un autre compte pour l’appli S1 ? 

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JedikoenContributor I
asked in Components and Architectural
sonos amp 1gen (zoneplayer 120) external speakers no sound

Hi, I did install a Sonos amp 1 gen with Turntable  on my Sonos system ( 4 x play5 , 2 x play3) .sound from Turntable is perfect to All my sonosspeakers in All the rooms but I have no sound on the external speakers which are plugged in the amp. Statuslight on the amp is continous white , so ok. what is the problem?

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PSCravenContributor II
posted in Components and Architectural
Extremely Disappointing Experience with Sonos Amp – Poor Quality & Service

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

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RusenickContributor I
posted in Components and Architectural
multiple line in connections in to Amp

Can I hard wire connect two audio sources simultaneously, such as a turntable and a CD or other audio player, to Amp? Amp only has one line in option and I hate the idea of plugging and unplugging every time. And I'm too cheap to buy two amps. Or even an amp and Port.My first thought would be to use amp for one input and use one of my Era100s for another, which would then stream to all of my aero 100s and move simultaneously. Would this be the best avenue or is there another? An audio input switcher or splitter? Would prefer not to use Bluetooth. 

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JfiliaultContributor I
asked in Components and Architectural
trouble connecting boost

I’m having trouble connecting the boost to my system

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MrchaosContributor I
posted in Components and Architectural
In Wall Volume controller makes noise

when I play music that has a strong beat my volume controllers vibrate enough to sound like they are keeping time to the beat. ANy thoughts on how to solve this issue?

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Ottens_DKContributor I
posted in Components and Architectural
New AMP downgraded to S1 flashes white and orange

I have purchased a brand new AMP I need to use it on an S1 network so I have downgaded it following the official Sonos description, after a short while it stops playing music and starts to flash white and orange. The problem is worst if I use an online music source but it also happens with line in.I have tried to return to S2 where the problem does not happen, then I returned to S1 and the problem happend again.I have tried to connect to my router and switch off wi-fi, but it did not make a difference.I use the Android app here is what is in Sonos-appinfo:Version 11.15Sonos OS S1Build 572259130Here is what is in Sonos-systeminfo for the AMPHardware 1.24.1.19-2.2.Serie-ID: A110Is there any configuration changes I can do to prevent this problem ?(Upgrade to S2 is not an option at the moment I have still too many devices only supporting S1)

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Konstantin79Contributor I
asked in Components and Architectural
Sonos App doesn't find existing system.

This topic is older and might not have the most up to date information. Please click here to see a list of more topics around the same subject. Hi there, I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot) I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it. I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer

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kismoContributor I
asked in Components and Architectural
Stereo Integrated amplifier that supports sonos port pass-through volume control

Does any body know any integrated amplifier that supports sonos port volume control pass-through?

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Dr.JoContributor I
asked in Components and Architectural
W-Lan connection iPhone Mediathek-Sonos

I have the Ray Soundbar and was able to find Radio connections. Everything works. But how can I connect my IPhone Mediathek with Sonos. Both systems are in the same W-LAN 

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KenooooooContributor I
asked in Components and Architectural
multiple amps setup for multiroom play

I have 2 sonance amps but can’t them to play together. I have the option to switch from one amp to the other but each time I do, the itherone disappears from the group setup. Any thoughts how to get visibility to both amps at same time on appamd play same music for both?  

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