If I can pick up a 1st gen Sonos Amp to swap out with my Gen 2, will reverting to the S1 app make my life better?
Going back to S1 is an option, I wouldn't do it myself.
Factory resetting without a specific reason is usually counterproductive and should be avoided.
My first suggestion would be to eliminate IP address issues as the source of your problems. Open. The router's DHCP settings page and assign static IPs to all Sonos. Power everything down, power up router and controller wait a minute and power up the Sonos.
Do you have the AT&T device in passthrough mode since you are also using an Eero mesh system to extend your network?
Having two devices in your network doing router duties will cause a double NAT. This can cause the issues you are describing. You have two choices:
Put the AT&T device in passthrough mode and use the Eero as the main router, or keep the AT&T device as the main router and use the Eero devices as access points. This way your network will only have one subnet.
@Pools-3015 I had not thought of this but it sounds like what you are describing. I followed @Stanley_4 guidance and successfully fixed the IP addressed of the Sonos devices on the AT&T gateway. Everything seemed to be great after rebooting but this morning when I went into the app it didn’t recognize even one speaker.
I’ll do some chatgbt research on your guidance and see if I can get a step by step how to put the AT&T device in passthrough mode and use the EERO as the main router.
“Bridge Mode” is a slightly simpler option for the AT&T
Double check your AI search answers, many are very wrong. We see some doozies here.
I’m gong to just start from ground zero and explain how the Sonos should have been setup in your new home.
If you are brought your own router; meaning you set the SSID and Password when in your previous home the steps should have been as follows:
- Connect your router to the ISP modem
- Use same SSID and Password as before
- If the same ERRO Mesh setup satellites as before
- Make sure the satellites do not have DHCP cabpability to assign IP Addresses as that should be handles by the main router
- Make sure your device (Phone or Tablet) connects to the network as before as before (i.e. same SSID and Password)
- Delete the Sonos app
- Plug-in all Sonos and wait 5 minutes after the last Sonos is plugged in (Exception: for soundbar with surrounds/sub or speakers with sub setup the main units first and later add surrounds and sub)
- Re-install the Sonos app
- Select Join an existing system *
- Accept all prompts
- Sign-in with your credentials
- Sonos should be set
If you are using ISP’s combo router/modem do this:
- Place the router portion of the ISP’s gear in Bridge mode
- Follow steps 1 thru 11 above
* If you factory reset your Sonos products select Setup a new system
I had a similar connectivity problem recently: both my iPhone and iPad would be very slow to connect to my 3 Sonos speakers. A message would appear - “no products found”. A system re-connect would temporarily solve the problem. In frustration I contacted Sonos and with some guidance from a supervisor this was how it was easily resolved. Using the app I did: Settings, Network, Manage Networks. The iPhone showed a list of several different wi-fi routers including my previous router, neighbours routers and maybe routers I connected to on holiday. The iPad showed nothing on the list. I was able to remove the unwanted routers from the iPhone list. I then re-booted my wi-fi router and once it was powered up both my iPhone and iPad now only showed the correct router. The speakers now connect in a few seconds, so my particular problem WAS SUCCESSFULLY RESOLVED!
I imagine new routers may appear on the list as neighbours replace existing routers etc, so I may periodically check that my router is the only one on the list. I hope my experience is useful.
