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I have an S1 system (a couple of old Play:5 devices) and an S2 system (with 6 zones, including a Sonos Amp).  The Amp and most other S2 devices are using wireless.

Things generally work well, but the Amp has started to be troublesome.  It appears in the Sonos App on my iPhone/iPad devices, then disappears.  When it’s there, if I try to play anything (local library, Spotify, BBC Sounds), there’s a delay and I then get a message saying “The connection timed out”.

I’ve rebooted it (including leaving power off for 24 hours) but no change.

Using a port scanner (ports 1-1400), I am told ports 1400, 1410, 1443, 1843 are open.  I’m not aware of any others than should be - shout if there are any others I should check.

Pointing a browser at  http://10.1.1.117:1400/status  I get a handful of links - enetports, wireless, zp, ifconfig etc.

Most links provide (on cursory examination) valid data.  However, using ifstatus I’m told the connection has timed out.  I’m puzzled by this as ifstatus should just tell me about the network interfaces and if it’s not connected to the network, I’d not be able to portscan it, get the status page etc.

Any suggestions for things I could try?

 

Sounds like general network trouble. Tell us about your network hardware and how your Sonos devices connect to it.

You might want to try temporarily disabling 5GHz on your router - this will stop devices flipping between frequencies, which some routers do not handle well.

The Amp and most other S2 devices are using wireless.

This would imply that you have at least another S2 device wired to your router.

Have you tried changing SonosNet channel in the Sonos app to see if the Amp connection/visibility in the app improves?

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