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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,890 Topics
  • 27,192 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4890 Topics
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jasonbodenheimerContributor I
asked in Components and Architectural
For the in-ceiling speakers, questions about where the microphones are

I see the spec sheet saying that alexa and google will work with the in-wall and in-ceiling speakers when using the sonos amp. My question goes a little further:Are the listening microphones that support true tune and the alexa/google integration… are those in the speakers themselves?  The reason for the question: If I have a zone in the primary bedroom, the speakers will be in the walls, but the Sonos AMP will live back in the AV closet down the hall… will I need an additional google Nest Mini to act as the voice integration mic for the room OR will the alexa/google integration work directly from the in-wall speakers?

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Stanley_4
8 months ago
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ValdecirOliveiraContributor I
asked in Components and Architectural
What occurs if I've set music on the Sonos App to play through my Sonos amp, and then my phone's battery dies?

Here's the rephrased scenario:Here's the situation: The Sonos Amp is configured to my WiFi and is functioning smoothly. I'm curious whether the Sonos Amp relies on my phone to continue playing music, especially if I've selected continuous streamers or radio stations that should play uninterrupted.

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106rallye
8 months ago
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GlamisAvid Contributor I
asked in Components and Architectural
Anyone using a tablet to stream music to Sonos Port?

We have been using an old Mac to stream music to speakers via Sonos Port.We have bookmarks in Google Chrome for our favorite stations/programs - but the Mac is so old it needs to be put out to pasture.I have a Samsun Tablet that’s just sitting around - so I thought I would just replace the Mac with the Tablet.Is there a downside?

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Ken_Griffiths
8 months ago
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Markc553Contributor I
asked in Components and Architectural
Sonos Amp and existing amp

Hi,Have tried to find an answer to this online, but maybe I’m not using the right search terms. Anyway…I have a Sonos Amp, with a turntable as Line In (powered by a phono amp). It works fine, but I miss the true vinyl sound. So I was thinking - I have my previous amp still. Can I set up a system so that I can play CD and Turntable through the old amp as previously, but connect the Sonos Amp to aux (?) in that amp to stream music to the system. Many thanks in advance for your help! Mark

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K
8 months ago
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eljay327Contributor II
asked in Components and Architectural
sonos connect

I have older generation connect running wired speakers to my patio and line in to my TV. Worked perfectly for 5 years or more. Within last year or so the sound starts to fade to barely a whisper no matter volume setting. Neither TV or speakers will work when this happens. I can unplug power to connect for few seconds and once the room is back online it will function perfectly for various amounts of tme before it fades again. I thought it might be connect going out so I bought replacement and that seemed to work but unfortunately that was short-lived. Have been on phone with customer support. We tried a few things but communication was difficult. I asked for elevation and was cut off while waiting.  Anyone with similar issue and possible solution?I also have another connect device with a similar configuration for another room and it still works. 

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Corry P
8 months ago
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88888samContributor I
asked in Components and Architectural
connect port to existing pre-amplifier

how to connect the Port to existing pre-amp and outboard separate DAC

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Mdhowes
8 months ago
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James BlondeAvid Contributor I
asked in Components and Architectural
QNAP NAS Media Centre options (linked to SONOS)

I’ve got a large music library on my PC, that I copied over to my QNAP NAS a few years ago but have never exploited or linked through to SONOS - I’ve really only used Spotify with SONOS.  .  It’s easy to manage my library on my PC (I use Mediamonkey), but never quite figured out my best options to manage it on my NAS. I use Plex (paid lifetime pass) on my NAS / PC / TV / Phone for my video media, and it’s great.  However it doesn’t seem so good for managing audio and I’m not convinced Plexamp is any better (despite the rave reviews).  I can’t import my playlists and Plex doesn’t recognise the ratings I’ve already added to all of my audio and that I use all the time on Mediamonkey, so my options to manage, listen to and filter music I want to listen to is limited.  The SONOS Music Library also doesn’t recognise ratings, so can’t filter there either, so suspect playlists might be the only way I’ve got of filtering my music, meaning I’ve got to be able to better manage it on the server.  

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J
8 months ago
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FlyF4Contributor I
asked in Components and Architectural
How to play sound from my Denon Receiver to Sonos

I am curious if there is a way to play the sound from my Denon receiver on the Sonos system.   Example, I watch TV with Roku that plays through me Denon.  I’d prefer outputting that sound from the Denon to get better sound on the Sonos system.I have a bunch of Era 100s.Thanks for your expert ideas.

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F
8 months ago
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JGSNJContributor II
asked in Components and Architectural
Wiring

Whats the best way to get two wires into the one side of the adapter?  I’m having a hard time.

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J
8 months ago
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sakendrickAvid Contributor I
posted in Components and Architectural
Are Connect and Connect Amp unable to handle load of streaming music services?

When my Connect is playing music with other speakers in a group, it constantly drops audio. Often multiple times in a song. I’ve had it hardwired direct to the router and wireless, no difference. A helpful Sonos support rep told me that it’s because it’s an older device and they have trouble handling the load of music services like YouTube Music, Spotify, and Pandora. He said this is particularly an issue when the Connect becomes the primary device that forms the net with the other speakers. Recommended work arounds included using wireless instead of wired and adding the Connect to the group AFTER starting streaming. There was some logic to his explanation, but unfortunately none of the suggestions helped.SO… do I upgrade to a Port and all my issues go away? I’d hate to spend the money and find out it doesn’t help any. Sonos used to be super stable for me and in the past two years constant drops from the connect and connect amps.

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S
8 months ago
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jgj10Contributor I
asked in Components and Architectural
Sonos Connect Gen2 drops connection

I have a number of Sonos products which all work reasonably well EXCEPT my Sonos Connect Gen2.  It was purchased in 2019 and for the last year will not stay connected - either WIFI are hardwired.  I’ve done factory resets, moved to other locations, rebooted, etc. and it may come online for a while but eventually will display “not connected” just disappears from the Sonos app all together. The only visible symptom is the white LED flickers (not blinking) when it’s “dead”.  If I unplug it, it may come back online for an hour or two.I’ve pinged Sonos support several times and end up going through all of the basic troubleshooting to no avail.  Very frustrating for a product I pay a premium for to stop working in 3 years.Anyone have thoughts?  Thank you! 

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Bumper
8 months ago
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CFM1971Contributor I
asked in Components and Architectural
connectivity of other devices

Can I connect an external turntable to my Beam(Gen 2)?

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Ken_Griffiths
8 months ago
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toadmanorContributor III
asked in Components and Architectural
ZonePlayer120 Unable to factory reset.

I have a ZonePlayer 120 that has been in storage for a few years. I. just found a new use for it thankfully. However, I can not seem to get it connect via my Sonos S1 app. When I try a factory reset (unplugging and then reconnecting while plugging power back in) it simply blinks a brief white light and then nothing else. I have held the button in for several minutes and nothing alse happens. The S! app does not see the ZP120. Anyone have any ideas?

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Airgetlam
8 months ago
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Chapman1901Contributor I
asked in Components and Architectural
Connect (S15) perpetual rebooting

Hi-   I have a few of the Connect S15 devices.  One is continuously in a reboot cycle.  I’ve pulled power and plugged back in.  Still does it.   I disconnected all lines going to it with only power being applied, still does it.  Held the play/pause button down while applying power, gets to the orange light (flashes a few times) then reboots.   Is it a lost cause? Thanks!

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N
8 months ago
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Tomasz FContributor I
asked in Components and Architectural
Sonos BOOST - error logging the device into my SONOS account

Good morningI'm having trouble successfully adding the boost device to my system.I received a used device for my friend.The device has been reset and restored to factory settings.They can be physically added to my speaker system.Unfortunately, there is an error when registering the device in my SONOS account.The procedure ends with the boost being added to the S2 controller, unfortunately with a red message that it has not been assigned to my account.As a result, the device cannot be used and some controller functions are disabled.The new boost is not in the list of my devices on SONOS.The previous owner used the device with an S1 controller.What can I do in this situation?Do I need to unregister from the previous user's account and system?Or maybe it's a hardware problem?Please advise and helpRegards Tomasz

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Airgetlam
8 months ago
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dmcdonutContributor I
asked in Components and Architectural
Connecting Receiver With Passives to Sonos

I have a Sony STR-DH190 receiver that I have connected to a turntable and two passive speakers. I also own a Sonos Era 100 and a Sonos Arc. I’m trying to connect my receiver to my Sonos speakers so that I can play music through both my passive speakers and through my Sonos speakers simultaneously.The Sonos Port is a bit too expensive for me, so I’m looking into a used Connect Gen2. I’ve seen that there is a 75ms delay, but the speakers are in different rooms so I think that will be fine. I just want to confirm that I’d be able to both play music through the Connect into the receiver (to go into my passives) AND connect to my Sonos speakers simultaneously, so that all three rooms would be play together. Hoping this would also allow me to play my records and have them connect to every room as well.

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Airgetlam
8 months ago
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DDDDDDDDDDContributor I
asked in Components and Architectural
Connect models

I have inherited a couple on Sonos Ones (A100) and want to use them for casual listening in study and kitchen but link them to my proper hifi in the living room which I use for serious music listening. I understand that I need a Connect but they are discontinued so I’m looking to get one second hand but there seem to be a number of different models.I need one that is compatible with the Sonos Ones (A100 version) and preferably without an amp built in as I have a better quality amp already. Does anybody know which model number I should be looking for?

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D
8 months ago
6
69dlightContributor I
asked in Components and Architectural
Incompatible software versions

After updating some speakers to a new wifi, my app suddenly won't allow me to add additional speakers saying "incompatible software versions". I'm on V16 (android) which is "up to date". So how do I regain control of my system?

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106rallye
8 months ago
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HopsngrainsContributor II
asked in Components and Architectural
Sonos Port (Streamer) + Turntable/CD Player + Preamp + Amp?

I have a Port (using as my streamer), a turntable, a CD player, and a power amplifier. I want to include a preamplifier in my set-up. How do I make the appropriate connections?

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Jamie A
8 months ago
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Leyan29Contributor I
asked in Components and Architectural
connect Project T1 BT with Sonos Move

Hi,trying to connect Project T1 BT to my Sonos MOVE  , I can’t do it. I’m turning off and on the BT module on the Project T1 BT but it never connects to the Sonos MOVE while the LED is blinking blue.as a result, no sound from the vinyle on the MOVE?any idea on how to make this working ?thanks

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Ken_Griffiths
8 months ago
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rolandnadeauContributor I
asked in Components and Architectural
Rear surround speakers cutting out while watching TV

Hello. My Play:1 speakers are connected to my Playbar, and while watching TV, the surround sound cuts out constantly. It mostly does not work, and only works in spurts, intermittently. The sound works fine when playing music via Spotify.I believe this problem has been happening for a while, but after moving to a new place, it seems to be happening much more often, constantly. My Playbar and Play:1 speakers are all connected via wifi to my home network, which uses eero mesh.My diagnostic confirmation number is 1020397049.Thanks in advance for any help you can provide!

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P
8 months ago
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Ricardo Del AbregoContributor I
posted in Components and Architectural
Reparacion de bocinas

Existe un centro de servicio de Sonos en guadalajara tengo 2 one con bocina voladas y no se donde me las reparen

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C
8 months ago
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Roger NobleContributor I
asked in Components and Architectural
Connect Gen 1 Flashing Green Mute button

I powered off my Connect Generation 1 and then reconnected power.  After a while when it would not even boot, I have now factory reset it and it is now stuck with a flashing green mute button.  When trying to add it to my S1 Controller application it finds the unit and identities it correctly; but nothing happens when I press mute and Volume + buttons together to actually connect.  The app times out the connection attempt.Any ideas for a solution would be  uch appreciated.

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Stanley_4
8 months ago
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LGRemoteNotWorkingContributor I
posted in Components and Architectural
Can't get LG Magic Remote volume control to work with Playbase

Hello everybody,I’ve been unable to use my LG magic remote to control my Sonos Playbase for a whole year.I’ve got an LG C7 OLED, a Sonos Playbase and 2 Sonos Play:1s set up for surround. I want to get a Sonos Sub and a couple of Sonos 1s to have around the house, but being unable to control my existing Sonos products with my TV’s remote control is not really inspiring me to spend more. I’ve already spent around 1000 euros for the existing setup as it is. Internal TV speakers just don’t cut it.To this date the only similar topic I have found on this forum is this one by user earplugs: Playbase and LG Magic remote | Sonos CommunityIt was all working fine until about a year ago, when I moved country. Everything remained in storage for a period of time, and I started setting it all up again probably in early July. I remember the TV got a firmware update as soon as I took it online, and since then the TV’s menu options have changed massively. Device Connector on my LG TV is no longer giving

168939
P
8 months ago
A
AVGUY1969Contributor I
posted in Components and Architectural
Using AMP w/speaker to line converter

I am doing a large TV room for a client and would like to use an Amp for the ARC function within the TV. However, this is a LARGE room and I would like to do a large 3rd party amp somehow using a speaker to line converter. Any thoughts on this? I tried a basic speaker to line converter on an Amp previously but was unsuccessful. I got very distorted signal regardless of volume level. So,, big room need big power than Amp supplies but want functionality of Audio Return feature of amp, just wish it had 300W per channel!  

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A
8 months ago
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