Components and Architectural

Hi, I normally flip my eras in and out of surround sound mode for my beam.. however it won’t let me tonight as it it’s asking for an update to the system. Looks like it’s an old gen 1 connect causing issues.  I thought it was dormant as I’m only working on s2 and didn’t expect that to be visible (which it isn’t in the homepage) I’ve tried doing a factory reset on it and downgrading it to s1, but this fails. Any ideas how to lose it completely from the state so s2 operates normally? 

new EE hub does not see sonos S1 port

What is the maximum recommended distance to connect Sonos Outdoor by Sonance and a Sonos Amp, as well as the cable gauge?

I have had this problem in the past (using a CONNECT), don’t recall how it got resolved; but it’s back.  I now have a PORT that is getting RCA inputs from my Cable Box so I can listen to TV broadcasts around the house.  The last two days, I’m getting continuous drop outs of  audio on my Play:3  (literally plays for seconds and drops out for seconds, rinse & repeat).  I haven’t tried other SONOS devices, but I know at least two weeks ago, I had no problem using my Move for this same function.

Once my new Roon Music Server arrives I will begin phasing out Sonos forever, by replacing my flakey Sonos speakers with hardware that does NOT impose inscrutable proprietary constraints, thereby creating a horrible user experience. Goodbye Sonos. See you in joyless non-musical hell. 

I have a sony str dh590 receiver hooked up to two wharfdale evo 4.3s and am trying to bring it into my system via the sonos port. I bought a pearl digital optical cable but it doesn't connect to the digital out on the sonos. What cable do I need? ( i got the port second hand and the only cable in there was the rca cables)

I had a Creston and Sonos sound system  installed about 18 months ago. My system just stopped working My installer tells me my Port is bad. Surely they last longer than 18 months. Can I get a refund?

Music was playing during the day and stopped for no apparent reason. tried to reconnect without any success. reset systems , same thing. close power for 10 min, same thing. was showing “something went wrong” every time I tried to reconnect. any idea ??

Sub connecting to wifi, but not working

I just upgraded to the new Sonos App and the dual mono setting for the two Amps I run is missing.  I used this setting for single ceiling speakers in different rooms.  This has to be brought back, I can’t have the right channel playing in one room and the left in another.

I haven’t used my System in a wile, and tried ti listen today, and it is not working. My system is comprised of2 Play 5’s <Gen 1>1 Play 31 Sub <gen 2>1 Zone Bridge Gen 2>All of the components light up, but not the Zone Bridge.The only thing that has changed is the Router, which was swapped out last year, so I assume that is the problem I need fixed. If some can give my instructions on how to access my router, and fix this problem, I would be appreciated .

I used to have fixed output level on my Sonos  Connect but cannot find that setting anymore after the recent updates. I want to check if it still is available, even if I cannot find it, or if my conclusion that the option has been removed is correct?

Auto play for the line in of my Port is back in the app again. That’s great, and it seems to work. However it is not working as it should be. At least not how it worked before.It works all just fine when I played my music (with Spotify) and later (Spotify is paused/stopped playing) I turn on my tv which is connected to the line in port. Then the Port automatically starts playing the line in and changes the volume to the preset value.But now I have changed the Line in volume while watching tv. I stopped watching and after a while my Port auto pauses the line in. Great. But now, when later I start watching tv again, the Port only resumes playing the Line in and leaves the volume untouched. Why is that? Why isn’t the volume changed to the preferred setting for auto play?

I inherited a restaurant with a sonos system in place.  I don’t know what the speaker types are but they are all wired to an amp which is connected to 2 ports, one labeled for half of the restaurant and the other the opposite half. Issue is, they both control random speakers throughout the restaurant, one speaker doesn’t even seem to be connected..  There aren’t many, maybe 20-25 speakers max.  I don’t really need 2 seperate channels.. It’s too small a place to play 2 different sounds at once. That’s not all.. What had happened was.. the amp was not the right size for the power and was making some wild noises so a friend offered to swap it out for another that could handle the input. (I don’t know crap about this so bear with me on the terminology. I’m a chef.. I’ll filet you a fish or make you a souffle without batting an eyelash but I am probably going to sound like an idiot going forward). The speaker wires are all jammed into the available black and red wire spots in the back.. onl

Sonos Connect seems to have ceased to work.

What is the future of the old white Connect?  How long will it work?  How long will the S1 app work?

Hi, my AMP was working fine. One day it stopped. Looking at its lights, it is switching between solid white for 20 sec to flashing light for several seconds.  It seems to me like it is constantly rebooting itself. I talked with Tech support for a few minutes (then disconnected), they mentioned something about looking for a new update ... when my rest of the system is a few revisions up. Any idea how to solve it?

Evening all. I should be seeing this but I’ve gone Sonos blind :-)We have a home office that we’ve added a kids gaming environment to. There is a Port in there that currently feeds a large old Pioneer AVR to an outside surround system. It’s used in the Summer a bit but the rest of the year just sits there in really. I’m wondering if I can switch the Port O/P to either a) the Pioneer and/or b) a small Sony 5.1 system in the Office? But I cannot quite get my head round it. I guess some form of RCA switch?The 5.1 is used with an optical feed from a PS4 and an Xbox and works fine. I don’t need the 5.1 for the Sonos, just a vehicle to output music and audio books etc.Would appreciate any clarity or explanations what would work please. I’m just not quite piecing it together …. age I think ! :-) Many thanks in advance

Don't you test your updates. This new app is horrible! One thing I always have enjoyed about my Sonos system WAS ease of use and smooth flow. I have had your system for at least 10 years now probably closer to 15. For the first time I WOULD NOT RECOMMEND SONOS. The new app has ruined it. Sound quality is still amazing but navigating frustrates me every time I use it. Ques will not erase, rooms won't switch off and on easily, just about any change takes several attempts to take. WHAT IS GOING ON!!!!! 

Sorry if this has been asked before but I can’t find an answer to the problem I have and following others solutions. I have a Technic 1200 mk2 and I have this connected via a preamp into a Sonos Connect:Amp, never had an issue, now I can’t use the Connect:Amp as its deemed to old, so I have bought a new cable to go into the back of my Sonos 5, all fine apart from the noticeable distorted hum in the background, I have moved the speakers more than two feet away as others have said but still there.Any help much appreciated :) 

The status light on my Sonos port stays green since the last update from SonosIn settings/ hardware it is turned off.Any ideas.. 

We had a Bose 48 Lifestyle system now disconnected but  the in ceiling speakers remain in 4 rooms. Bought a Sonos amp to connect to the kitchen speakers and it works great. Loathe to buy 3 more Sonos amps for the other rooms. Is there another way to connect them all up through the one Sonos amp?

I have not used my (probably 2nd gen) sonos system for five years. Getting it set up and on a new wifi system in my new house has been impenetrable, and I don’t have an RJ45 cable to tie it into the router. Is it possible that there is not bluetooth device configuration on these? And the discussions I see about this are not very encouraging. Is it the case that I have to establish the system on the new wifi network via cable somehow in order to configure any of it to work in the new house. Feels like poor design, even for the time. 

Hi I have 4 Connect Amps that have been working fine for some years but just recently they are dropping the Audio for a few seconds which is very annoying. I have spoken to Sonos Support on a few occasions and done everything they have suggested to fix this which they say is WiFi Interference such as switching channels etc but still have problems. This happens on any music source but I have noticed when the speakers go silent the sound levels are still going up and down on the app as if its playing the audio in other words not muted, not sure if this helps identify the problem. I am getting to the point now where soon these will be removed as they just aren't worth the hassle. I have seen a few threads where people have had the same problem but the only answers I have seen are contact Sonos Support.Has anyone had this problem and got a viable solution??????Some posts suggest an issue with S2 being introduced so does anyone know if this is a problem??