Components and Architectural

My surround system in the living room dropped off the Sonos plant randomly,.. after which I managed to reconnect the Play 3 surrounds and Sub just fine.  Thankfully I had a spare Beam from another property which I was able to pilfer and setup the system again… In the meantime I have tried doing a hard reset to default factory settings, but the white light stays constant. I’ve tried connecting it directly to my hub, but nothing…. I’ve left it overnight just in case.  But it doesn’t get picked up, or allow me to reset it.Not sure what else there is to do myself other than speak to the diagnostic team who don’t appear to work at the weekend, and during the week I’m not able to spend time addressing this.  

Chasing some guidance run 6 older Sonos amps, s5 and even the old controllersjust purchased the new arc , one sl and sub two apps and now lost and can’t seem install all the older versions back on the original s1 app

The last update that came Through killed my system. My play 5 is not recognized even plugged in through Ethernet. Not only is this the most frustrating thing but clearly everybody is having this problem that has updated.   not only that , the actual app has had HORRIBLE performance after the update.   inalso feel taken advantage of because as soon as all this happen I received marketing material for the “upgrade” service from Sonos.   If you guys need me to buy a new one for some reason just let me know but over a month dealing with this problem is unacceptable.    anyone else get this fixed yet?

Hi I use S1 compatible products - 2 x Play 5 , Play 1 , 2x connects and wish to add a Sonos Connect amp that I’ve bought second hand from EBAY. I’ve reset it back to factory settings and tried adding it to my system but it keeps asking me to update it , but when I try, it just says that update unavailable. Is there any way around this or have I just wasted my money on EBAY?

I have my Connect wired to my router via ethernet which utilises my Home Cinema System for streaming and playing music from Itunes or other music stored on my Windows 10 PC.I have two Play 1 Speakers in another room running in stereo which are running off my routers WiFi connection.I prefer to have the option of running my Sonos system from the Windows 10 Controller  AND have the convenience of also using the App on my phone at the same time. - I had no issues with this whatsoever pre ‘Update and S2.’ I.e. the original Sonos android app used to work quite happily with the Windows 10 Controller. This is no longer the case and is very frustrating among other issues since S2.I have found that Windows 10 controller will not find my Sonos system at all via WiFi any more, although the Android S2 will. - If I connect Sonos via Ethernet to my Connect, Windows 10 controller finds Sonos, but then the Android S2 App fails to find Sonos. - If I unplug the ethernet cable, Android S2 finds Sonos, bu

My sonos play 5 only works when connected to the router with Ethernet. When I disconnect the Ethernet cable it stops working. Going through the WiFi set up, it’s not recognising my WiFi password, even though I am inputting it correctly and the Play 1s we have in other rooms work fine. Please help! Thank you.  

Unable to access France Inter, RTL and Europe 1 on TuneIn and Sonos Radio. Was okay last week. France Culture another station I have set appears okay. My separate Internet Radio gets the stations okay. Any suggestions please

Bonjour,Je viens de faire tomber mon enceinte PLAY1 et le haut-parleur principal grésille maintenant.Ou puis-je acheter en pièce détaché le gros hautparleur ?Dans l’attente de votre réponse.David

I have PHILIPS 65OLED804/12 65" Smart 4K Ultra HD HDR OLED and just got the ARC. Connected to HDMI ARC and it works great however there is a slight delay - sound is delayed. Every option is to delay it further. Any help much appreciated.    only way around it is to change the audio to stereo on TV ….

I am trying to listen to my Spotify songs, via my Sonos system, comprised of four Play1 Sonos speakers. I try to include Spotify in my Sonos app, but it simply asks for a “link code”, which I do not have nor know what it is. Has anyone fixed such a problem?

I bought sonos one speakers two years ago and now one of them won’t turn on. No power, not showing up on app, nothing. Any thoughts?

HiCan someone explain to me how a cabled sonos is not green in the matrix? I struggle to understand that.I got 2 products cabled:Spa O Utekök Tv RoomI am running Sonosnet but getting dropouts and that’s why I am looking at the matrix, but if the Spa O Utekök is on a cable, shouldn’t it be Green? Same goes for the Tv Room!!!The one called Uteroom is 1 yard away from the cabled product so that should be green aswell? RegardsLasse 

I’ve tried to reconnect to Sonos using the ethernet cable on one speaker and it comes back for a few minutes then goes again…. how can i fix this???

Hii have just replaced my connect amp for the new amp but it does not seem to be able to drive my Tannoy subwoofer? Any ideas?

I cannot add, change or delete any of my alarms. Can anyone help? I'm on S1

I recently had a chat with a rep who told me these are the best settings for your Sonos. I hope that it makes things better for you: a. Auto channel must be set to Offb. Choose best non-overlapping channel (1,6,11)c. Set channel bandwidth to 20MHzd. Both 2.4GHz and 5GHz should be enablede. UPnP should be enabledf. 802.11 band should be set to b/g/ng. Airtime Fairness should be disabled Unfortunately, despite these settings, I can never get my Sonos to reliably stay on the network. The rep told me that my Sonos was showing some signs of inconsistent WiFi signal. But even when it does connect, I get no sound through AirPlay. I get that this might be an airplay problem and not a WiFi or Sonos problem. This is just not the expectation when spending this kind of $$$. I expect it to work. Or I expect it to be an issue where it feels like an active solution is being sought. I gather from forums that Sonos doesn’t really seem to care.  I find it personally difficult to ever recommend one of th

you put out an upgrade and I have now lost my apple music. I have tried to reconfigure and gone down so many wormholes and wasted so much time I am about to bin the Sonos experience. I have just removed both Sonos 1 and sonos 2 apps to and I will re load them on my Iphone. It tells me my bridge needs rebooting - which I have done. It asks me to remove Sonos 1 applications which it wont allow me to do……...its never ending.

stuck in a never ending circle - had upgrade to S2 platform but lost Apple music. Tried to remove S1 but still being told Bridge incompatible, all resolution keeps just taking me to your website to buy new hardware! (funny that). Only I dont want to spend more money with you because of this very reason. How do I restore it back to normal - the old saying is if it aint broke dont try and fix it!

Why does the app change my room names every time it updates?

I was using the app tonight (iPhone) and a pop up flashed and I clicked okay. Now, I can only see four of our nine speakers on my app. When my husband opens his app (iPhone) his is showing all nine speakers. What gives?   I’ve reinstalled the app. Reset the app but nothing is working. 

So this one is a doozy.  I have a Sonos connect that I’m trying to get working and I’ve had nothing but problems.  I’m on a Unifi network with a USG and managed 48 port switch.  Every time I’ve tried to get the sonos connect working with wifi it creates a network storm and the audio just staggers until it’s completely unusable.  I have STP enabled at the recommended value and no change.  I was told to try to disable wifi and see what happens then.  The only way I could actually get the wifi to disable and STAY disabled for longer than a few seconds was to put the connect on an entirely different network, otherwise i would get an error message that said something about the ethernet not being connected.  Once i disable the wireless I can then put the connect back on my Unifi network and the network storms are gone and it works reliable, EXCEPT for the fact that now my RCA outputs don’t work.  Well, they work but the signal is down near -80dbfs.  Totally unusable.  The digital toslink wor

HiMy Sonos Move is regularly not visible on my System i.e. it’s not an option on the S2 App. I also have a Sonos Boost installed.The move is an expensive piece of kit and this should not be happening. Please advise, diagnostic number 1564751572 has been submitted.RegardsMatt

Hi Everyone, My sonos system consists of two rooms - 2 play 3’s in one room and a playbar and sub in another room. Everything was working fine until I moved to a mesh setup - Asus RT-AX92U (two of them). I've disabled “airtime fairness” and I’m not using smart connect.  I have three different SSIDs and I am trying to use the 2.4 GHz one.I’ve factory reset all speakers and reset my Sonos App on my android. When I try to register one of the speakers it always fails as if it can’t connect to Sonos.   I noticed when logging into sonos.com and looking at “System”, I still see my old system.  Is that causing issues? Any other known issues with these routers?8.5.2

I’m just about at my wits end here.  I recently installed a Deco M5 mesh system in my home.  Great wi-fi coverage - but it’s practically killed my Sonos system - 3 Play 1s and 2 Ones.  So I’ve been reading about the issues, and have decided to try to create a separate SonosNet system. Here is my configuration -ISP supplied Modem/Router (with wifi turned off); wired to Deco M5 (in Router mode); wired to 5 port switch connected to one of the other Deco M5s for a backhaul channel and the Sonos One speakerThe Sonos One shows up just fine - with WM 0 in the description.   It’s when I try to add my other speakers into the mix that I run into problems.  I add the first one, and it shows up with WM 1 in the description - connected to the wi-fi network instead of the SonosNet.  I turn off the 2.4Gh wireless on the Deco, and it won’t connect to the second speaker at all, it’s only about 15 ft away from the Sonos One.  I haven’t tried my luck with any of the other speakers yet, but will shortly a

I saw a post which said that the issue of the alarm chime playing instead of the chosen radio station was resolved. Well… not for me unfortunately. I ran a diagnostic 1091692798 Let me know if you need any other info. CiaoElio