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Hi 

I use S1 compatible products - 2 x Play 5 , Play 1 , 2x connects and wish to add a Sonos Connect amp that I’ve bought second hand from EBAY. I’ve reset it back to factory settings and tried adding it to my system but it keeps asking me to update it , but when I try, it just says that update unavailable. Is there any way around this or have I just wasted my money on EBAY?

Hi @Andrew Gunn, thank you for reaching out to the Sonos community. I appreciate you for describing the issue to us. I’d be happy to help you all here and it would be best for those having trouble submitting a diagnostic report of your system for better understanding and see what would be best for the setup. Reply to us with the confirmation number. We and the community are always here to help.

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