I recently had a chat with a rep who told me these are the best settings for your Sonos. I hope that it makes things better for you:
a. Auto channel must be set to Off
b. Choose best non-overlapping channel (1,6,11)
c. Set channel bandwidth to 20MHz
d. Both 2.4GHz and 5GHz should be enabled
e. UPnP should be enabled
f. 802.11 band should be set to b/g/n
g. Airtime Fairness should be disabled
Unfortunately, despite these settings, I can never get my Sonos to reliably stay on the network. The rep told me that my Sonos was showing some signs of inconsistent WiFi signal.
But even when it does connect, I get no sound through AirPlay. I get that this might be an airplay problem and not a WiFi or Sonos problem.
This is just not the expectation when spending this kind of $$$. I expect it to work. Or I expect it to be an issue where it feels like an active solution is being sought. I gather from forums that Sonos doesn’t really seem to care. I find it personally difficult to ever recommend one of these because although they sound great, if they can’t connect to my network and I have to fight it every time I want to use it, then it’s basically a paperweight.
The other frustrating thing is that it used to work. Now it doesn’t. Not really comforting knowing that with some future update, my speaker could be rendered useless.
If anyone else has had better luck, I’d love to know. I will not be purchasing another sonos product unless there are some reliable steps to fix this issue.