Components and Architectural

Si je reconnais que le son est de très belle qualité, je suis en revanche très déçu et mécontent de votre produit, pour ce connecter on y passe des heures, impossibilité de simplement connecter l’enceinte en bluetooth, et y envoyer n’importe qu’elle source audio, de plus mon iPhone me demande un code Airplay, que je ne parviens pas à retrouver, ne l’ayant jamais programmer, puisque je ne dispose pas de l’apple TV, ce qui ne m’intéresse pas. Donc hormis diffuser de la musique sur un système dont je n’ai pas, c’est une boite blanche d’autant plus invendable, tellement il faut transférer par désactivation. donc tout ces histoire de sécurité au niveau de se genre de produit est très lourd pour un utilisateur lambda et n’apporte rien excépté frustration et perte de temps. Pour cité d’autre marque comme Bose, ou l’association via le bluetooth est plus simple, donc votre enceinte va rejoindre le placard et son carton, voir même finir au recyclage, cela fait ultra chier pour un produit à 100 e

It worked fine for about a month then all of a sudden, boom, the phone apps no longer recognize it. Reset the phone, cleared the apps’ cache, rebooted the arc, then finally reset the arc. Nothing works. Now when I try to set up the arc again, it won’t even find it. Is this a common problem? I just bought another speaker for my boyfriend’s office. If these things are this finnicky I’ll just return it.

Keep getting message unable to play radio stations, for any station.  Subscribed to radio HD this week, which I’ll cancel because it doesn’t seem to offer any features and now none of the stations I usually listen to are available, BBC mainly.  Tried the reboot everything, no luck.  

Got a new router, now existing Sonos won’t connect. Can’t find where to change password in Sonos

Sometimes when we turn on the tv and sonos  playbase, no sound comes out. If I look in the app, the TV input isn’t selected but nothing plays when I select it. Audio In shows no signal. Other times the system works as expected with the TV and always works with music via app. If it’s not working, it fixes itself next time we turn it on. So it’s definitely an intermittent issue with the line in. I have checked the optical cable has a red light, replaced the cable, rebooted, checked TV and sonos are up to date, checked audio format in Tv so not sure what else to look for. I’ve submitted diagnostics - confirmation number: 161195062ThanksDom 

I bought my son a Sonos Beam for Christmas.  He lives in his fraternity house but all devices must connect to campus wifi - devices with an operating system like phones, laptops, etc. connect to one.  Devices without an operating system - soundbars, playstation, Alexa, etc. connect to the other.Is there any way to use the Sonos Beam for anything other than a tv soundbar without access to wifi?  There is no way his phone (iPhone) and the Beam can be set up on the same network.  They do not have ethernet in the fraternity house (old house).   Can you use Airplay 2 to stream from the phone to the Beam without wifi or does that need wifi as well?  If wifi is a must, do they need to be on the same network (my guess would be yes but I don't know)  Looks like the answer was not doable to this a couple of years ago but don't know if things have changed since then.  Trying to avoid shipping it back to sonos!

Today our Sonos stopped working and the app said a software update was required. We did the update, then the TV remote no longer worked. We re-added the remote using the process on the app. Now, the TV remote will only adjust the volume if I’m less than 6 feet away. Before the software update everything worked great. Nothing else has changed. I read some similar posts, tried unplugging the play bar, changed the batteries on the remote, cleaned the IR window. Nothing helps. Help would be appreciated. 

I’m having issues and the system is largely useless it used to work fine in multiple rooms but now I keep getting the “connection to Spotify lost” and tracks are skipping or just not playing.ive checked for updates and reset/reinstalled all 7 speakers please help

My system is randomly resetting itself; speakers stop playing and system returns to life with any room groupings removed and queues deleted.Any ideas welcome.

I just bought a Sonos Move today and it works great on Wi-Fi but when I switch to Bluetooth and try to use any of the EQ presets on Spotify the bass starts bottoming out. Anyone else have this issue or know of a solution?

Pause / volume / touch buttons and status led not working Tried reset no joy and checked enabled in app The playbase otherwise works fine its one month out of warranty any suggestions Thanks

Hello, since I bought my new Samsung Qled 95T, I have problems with the Sonos Arc.the sounds skipped always and I have to switch off the power of the Arc on and off to get sound again. The software is up to date, but the problem is still there. the second problem is, I cannot listen with my Bluetooth headphones (Sennheiser pxc 550) with this high end Television 😣. With the old 4K Samsung my wife could listen normal with the Arc and I with the headphone( my hearings is not so good anymore).Are there solutions for this problem? I want to use my headphone. Can I by an optical transmitter an use the optical port of the Arc for sound on my headphone and the Sonos Arc connected with hdmi ? 

Hi my play bar has started “stuttering” at the start of a new track download.  It never used to do this and none if my other sonos products do it.  Any ideas ?

I'm having issues with my Sonos system since connecting to a new Wi-Fi network. A lot of the time, the app won't load any of the rooms/speakers and I have to turn Wi-Fi off and on again, close down the app, etc and sometimes this will work, sometimes it won't.  I'm now trying to stream a song via spotify through a play 5, play 1 and a sub. I get half way into the song and each speaker turns off and on intermittently. I'll have the sub only playing base for a few seconds, then maybe the play1 and maybe the play5. Very rarely them all together. Please help me fix my system as I've invested a few thousand pounds now in my system.  update- this only seems to occur when using spotify. Tunein doesn't seem to have any issue 

I want to output the audio from my Samsung Frame TVs to 2 x Sonos ones in stereo. Is that possible?, I can’t use a playbar due to the way the frame is setup but is it possible with a connect amp?

I’ve got 2 separate Sonos systems since the S2 app won’t work with my Play 5 and Connect Amp. My new system consists of an Arc, Sub, Amp and 2 in-ceiling Polk Audio speakers. This is the one I’m having issues with  When I‘m not using the system, my left rear speaker makes a crackling noise at random times. Approximately every 20 minutes. The sound is quiet, so it is not always noticeable with ambient noise going on, but when the house is quiet it is annoying. Any ideas what this could be and how to stop it?

A few days ago, my Sonos app started being unstable.Most of their options are grayed out. I lost setup of my Sonos devices, they won’t load I can control them from any other app, such as Spotify, and the names appear correctly In some cases I’ve been able to see my local system, and grouped speakers. I restarted one of my speakers, to do configuration from zero, but it won’t let me finish the configuration.I’m attaching screenshots of how my app looks. I’ve tried with multiple phones, and with on my 4G cellphone network, and they all stay the same, grayed out. I restarted the app from zero, without adding a system to it, to see if my local system was the problem. But even when having the app started from zero, all these problems persist.  If I try to join my Sonos local system, it does find it and it does says “You are connected to your Sonos at WiFi Network”I’ve seen the Sonos Service has some problems right now https://status.sonos.com/ but I don’t know if this is related to that.Is

I am longtime Sonos user with S1 at primary home and S2 at vacation home. In last week or so at primary, S1 has been a problem. I have 11 connect amps, 1 Sonos One, and one Play 3. I’ve lost most functionality on the 11amps ( lots of features on app are greyed out), and can’t use Play 3 or Sonos One. System wants me to update but then shows error 1101 or 1103. And, I don’t want to update anymore. Everything is wireless, router is Orbi with 2 Orbi satellites. I’ve tried connecting the Sonos one and play3 via Ethernet but same problem. Had two long sessions with Sonos support which didn’t solve anything. I have no interest in migrating from S1 to S2 at primary home.Any ideas? Thanks 

I got symfonisk speakers as a gift! After a lot of false starts and connection problems and a couple of factory resets, I managed to get them set up as a stereo pair in my bedroom using my iPhone. They sound great and I love them!!However now I cannot get them to connect reliably with my iPhone. I managed to get them to connect briefly and started tuning them, but then I realised it was a bit too loud for 2am and cancelled the process, and after that they wouldn’t connect again.They work mostly fine with my MacBook, either using the Sonos app or airplay. There is sometimes a long lag between pressing play on something and the sound coming out. But they seem to always play eventually.It’s frustrating because I’m holding my phone and laptop right next to each other, connected to the same network, and yet the controller on the phone just doesn’t work. I suppose I could just always use my laptop to control the speakers but it’s unusual for me to even have it in my room.I’m drawn to thinkin

Hi! I’m using connect:amp whit sub in living room!when I’m playing music the sound from connect:amp stops 5-10 seconds every 2-4 minutes. But the sound from the sub keeps playing. it doesn’t matters if I play Spotify, radio or something else, it always happens! I have checked all connections ant it seems fine. But I’ve noticed that the connect:amp get really hot sometimes, but I still have the same problem when I start it when I’ve cool it down!I have tried so many different things. Does anyone have experience the same? Or having any idea what could be wrong? 

Have 2 SONOS one SL speakers.2weeks old on wall brackets , cables buried behind plaster and newwall paper. New router 20 metres away so ethernetcablenotan option.So how I connect my brand new sonos speakers to my new wifi router?On the app systems is greyed out as is my account details.Everything else easily connected to new wifi,  problem only with these Sonos speakers

My Sonos is connected and playing music. I went to my Iphone and went to skip the current song and get the message unable to connect to Sonos. Keeps happening. 1 SONOS  is on my network and is connected 2. It continues to play music 3. WIFI is active and other things are connected and working normally 4. Switch to my tablet and works fine. Then same thing happens there. 5. Suddenly starts working again. Anyone else have this problem. Infuriating- SONOS may be destined for the scrap heap.

The app keeps loosing connection with the Sonos speakers. The problem seems well known but the solutions to fix it is not very user friendly and it’s time consuming. Are Sonos planning on fixing this? At the moment I can’t recommend anyone getting any Sonos products anymore, as most people don’t want to waste time on diagnostics, when so many products are better: just plug in and figure out the problem on the phone.  When a router works for smart Tv, fridge, watches etc etc, without any problem, it’s the Sonos software that’s the problem, not the router or the user.  

After updating to 9.0 on iOS, I am getting the message "Sonos App controls no longer appear on your lock screen" on all my updated devices. The lock screen controls stopped working on all my controllers with above message. I do not have any other music player running nor I have any sort of voice over configured. Settings for the app are correct with both hardware volume control and lock screen controls enabled on all devices.

I own thousands of dollars of Sonos equipment and I have recommended, in the past, Sonos to everyone. For years my system was fabulous, the only thing I had to do when I first installed it 7(?) years ago was change the channel to get everything settled.  Since S2, it seems, my system has gone to hell in a hand basket.  Speakers drop off, I can’t play any HD stations (including the new Sonos Radio which is a useless subscription at this point. I tried Amazon HD and had the same problems as I had with Qbuz - I cancelled them since playing in HD is a terrible experience.) My Music Library went tits up in the last couple of days (songs say they aren’t encoded correctly and this is a music library I have had my Sonos connected to for years). I removed the music library and then tried to re-add it numerous times and I receive an error message that says my mac is refusing to allow Sonos to connect. I even went as far as to spend thousands more on getting a professional (same folks I bought al