Hi @Innesr05.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Your speaker is still registered to your old wifi connection, I assumed this is the first time you set up the speaker in your new place.

Doing a full factory data reset will do, after that, you can set up the speaker again.

Just a reminder doing factory data reset will put back your speaker to its default settings all playlists created only under the Sonos app will be deleted.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Hi Mark 

thanks for this I do think I’ve tried that but will try again. 
 

appreciate your support 

innes 

Tried the above said to make another connection fine that now only works when it’s connected to Ethernet cable

sny help appreciated 

thanks innes