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Question

ARC TV cuts out after 3 seconds

  • January 11, 2021
  • 1 reply
  • 53 views
V

I am now experiencing the ARC sound cutting out.  It will last about 3 seconds, then it reverts to the Samsung TV speaker.  Every time I reset and disconnect, it will do the same thing.  Need help to get this up and running again. 

 

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    1 reply

    Simon B
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    • Simon B
    • Retired Sonos Staff
    • January 12, 2021

    Hi there @vince10, Thanks for reaching out, and welcome to the community. Sorry to hear about this issue on your Sonos Arc. When did it start happening? So that we can check the status of your Sonos system, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Thanks. 

    Let us know how it goes and we're here to answer any further questions you have.

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