Components and Architectural

Setup.  samsung TV connected via optical to playbar. playbar connected to wifiplaybar grouped with sonos new amp which runs two ceiling speakers and a non sonos amp to provide pseudo surround sound.  When I play the tv all audio works fine however frequently the audio on the amp cuts out for several seconds and sometimes longer.  I have tried setting up the amp as the rear surround speakers but then I cannot use the non sonos amp   I need to understand why audio from the tv to the playbar (via optical cable) keeps losing connection to the amp  Diagnostics number 1336846924  

Sonos 1 turned off and forced me to use Sonos 2. Sonos 2 is stuck. I Accept terms of use and then it loops me back to View Terms of Use. I cannot accept. The app will not launch so I cannot use Sonos. This is so annoying. Forced me to update to a broken app.

Bonjour, j’ai mon Play 5 de première génération qui perd la connexion en wifi mais fonctionne bien en câble. J’ai déjà échangé le routeur mais toujours le même problème ?? Que puis je faire? Merci d’avance 

Hi there, I’ve just changed routers and cannot find my S1. I have been through the questions on the app (did you change router etc) but it just says “cannot find Sonos system on this account”. I have tried Sonos online chat to reboot the speaker and the router still with no success. is there anything else that I could try or do I need to do a factory reset?Many thanks

Hi,I’ve got a PlayBar with 2 Ikea Symfonisks as surrounds. I was suffering with wireless interference with the Symfonisks so had hard wired them into 2 x power line adapters, however, I feel this is clunky so I bought a Sonos Boost to try and alleviate these issues.  I’ve now got this set up, but one, or both of them keep disconnecting (showing ? in the app).  Im getting OFDM ANI level: 9 for my boost, Living Room (right and left surrounds) and master bedroom. I can’t understand how I can be seeing wireless interference on the boost? Also, the master bedroom one never drops off, just the living room surrounds. I can understand the master bedroom showing wireless interference as it’s around a lot of electronics but the surrounds are not near anything.  I’ve tried different channels with no joy.  Anything else I can try? Ive submitted diagnostics, hopefully someone can help. 1878618542

Hi, Sonos Radio channels won’t play and constantly give error message that the radio service isn’t available for playback. I’ve re-authorised the radio service but this doesn’t resolve the issue. Hope you can help.

HI, I have several speakers + Sonos Boost, and my home wifi consists of 1 router and 3 BT wifi extender discs. If I plug the Boost into the main rooter the speakers furthest away from the Boost drop out too regularly to make this viable. If I plug the Boost into one of the Wifi extender discs then the system works fine for about 3 months but, after this, then the extender with the Boost plugged into it starts to need resetting before Sonos works.  At first, this happens quite infrequently but eventually it starts to happen every few minutes until I move the Boost to another disc. I’ve now run out of dics! I’ve tried both BT’s and Sono’s technical support without success. Can anyone recommend a fix which either would allow me to run the Boost through my main router (with all the speakers working) or stops the Boost resetting the Wifi discs? Many thanks in advance. 

Hey Folks. Wonder if anyone can help.I restarted / turned off my router a few days while I was away, and since I came back and turned it back on, Sonos isn’t found ‘We can’t connect’ to the desktop app. But works perfectly on android on my mobile app.This doesn’t make much sense to me.

Unable to contact to my Sonos play-5 system 

Hi, The past week I spent 2 hour with great customer care of Sonos to reconfigure my system on the new mesh network with eero system. Eero does not allow to split between 2.4 and 5 gHz. After 1 day the configuration seems lost and i cannot see the devices in the app while I'm connected to eero. Instead I can see them if I switch back to the old wifi network. Pls halo to fix!

I have a Sonosconnect wired to an amp and speakers, but the volume is very low, even when set to max on both the amp and Sonos amp. The amp / speakers work fine with other source inputs (eg TV).

good evening, I have a sonos zp 120 and when I turn the volume to maximum or close to maximum, the yellow LED stops and lights up, and then I have to press the mute button to restart, I mention that I have 8 ohm speakers. is it broken or can something be done? thanks

Yes, I have read all of these forums. Yes, I am tired of trying to fix this.  I have changed the channel on my wifi and sonosNet.  I have unplugged everything and reset everything a millions times over with different channels, different router settings, device settings and everything. NOTHING seems to be fixing this error for me. I am considering taking these back and just getting a refund.   They worked great for a week and suddenly just stopped working without any apparent reason.  This is a defect. Is there any last thing I can do before I take these back?  I am not looking forward to getting in-store credit for these.  Note: House full of new Gen 3 Sonos equipment.

Hi Last weekend I followed the recommended steps to separate my system with the S1 app controlling my older components and the S2 app controlling the new ones. It worked really well for a couple of days until the S1 controller stopped finding my older components and only finding the new ones and saying “connect to Sonos” and asking me to update to S2. Its very frustrating.I have reset the S1 App and reconnected all the components again having done a factory reset on all of them several times now but the same thing happens. One of my components, the Connect, is also connected via an Ethernet. There seems to be no issue with the internet service as the S2 app and new components work fine.any ideas on what else I can try? 

I experience constant fall out every 1 minute for 3-7 seconds on all streamed channels in Sonos library, EXCEPT national channel DR and it’s local stations. Anybody can help?

I have had a 5.1 sonos play at system setup for over 2 years in the same room with the same tv. I have had it setup vertical with the sonos logo facing straight out and been unsung it with no issues. I woke up yesterday and went to adjust the volume while sitting on my couch and it stopped working. My couch is about 10-12 ft away my TV / Sonos setup. i figured it was the remote and switched out batteries, i went back and tried again and still no volume control with the xfinity remote. I got closer (probably about 3ft from TV / Sonos) and the volume started working again. I figured this was a remote issue so i went to my local Comcast store and switched out the remote for a new one. I came home and sat on the couch and tried again and still not working. I git up close again (3ft) and it started working. I called customer support and they had me unplug the system and re-pair the remote and still the same issue. I also noticed that after i unplugged the system and replied it in now the

past 2 days, 6am yesterday and 7:30am today, my sonos patio speaker starts playing at random.  All my apps are closed, there are not alarms set to the system. This has happened randomly in the past, can’t figure out how to fix it. Please help

Sonos will play music from my Synology NAS upnp - so works with upnpSonos will not play music stored on my Innuos Zen Mini MK3 upnp. Essentially a NAS also upnp. Naim QB and Naim NAC-N-272 will both play music from Zen Mini upnp.Even my Samsung TV plays music from the Zen. All on same network.Sonos sees the Zen library. Will let me scroll through the library but there’s no play option when you click on a track.  Sonos, can you ask Innous to borrow some of their products and address whatever your integration  issues are. It’s you or Innuos and I will keep the Zen.  

I changed routers but trying to get my speakers onto the new network has proven to be a disaster. How can I totally start my sonos system set up as if I had just received all my components? Delete system and rebuild system.

Hello,My Sonos  Connect is part of S2. Since about 3 weeks when streaming Pandora it reboots dropping the connection or looses the group with a pair of Sonos SL. That can happen after two hours, one hour, or earlier. The white light on the front will lit and flash.In addition I had created a group in Alexa. At the beginning it worked fine but mow mostly Alexa is not listening ? Could it be a hardware defect of the Connect ?

I am a pretty new user and I am astounded at how buggy the S2 app is.  There’s a different problem every time I open the app.  It’s so flaky it’s barely usable, and since I have a standard configuration many people must be having the same problems, no?”Problems I often have:can’t change speakers… when I click or unclick, the music stops, then I find that whatever was clicked or was unclicked did not change… and until I reboot it doesn’t work music on app not reflective of what’s playing, out of sync.. but I can stop and start music so it is communicating with the deviceslike I said, every time I stop and start I get a variant of the problems above.  I use the android S2 app with a One, Amp, and a Port via wireless network… How does anyone use this stuff?  

Hello, i have one Sonos Five that is approx one year.it is not working and the led is pulsating whiteand no matter what i have done changes this. i have tried :power it off/on with a minute pause in betweenand still same and not visible in app nor searchabletested with and without ethernet cable with above actions. No luck.  in the end i did bite the bullet and tried factory reset even if it is not adviced by Sonos rep but as this was my last resort, i gave it a go. No luck. It does not respond to the procedure ( power off → power on with connect button pressed for 5/10/15/30 secs ( yes i have tried multiple times)) so i am at a loss. Warranty case or can / is there any other procedure to test? Or an even harder factory reset method? br, Lennart

Hi, I have a Move and from what I can remember this used to go into sleep after 30 minutes however it no longer seems to be.the case.Previously I was able to go for a week without having to charge and now it needs charging everyday because it's not going into sleep mode and therefore running out of battery. It will go into sleep when I push the button on the back but this is the automatic sleep after 30 minutes of inactivity that I need. Thanks 

I have a Sonos Arc, Sub 3 and Two Sonos One Surrounds connected to my Sony TV through the optical cable.  I keep getting a clicking sound in the rear right surround speaker every time whatever I am watching switches to another view, e.g.:when a newsreader switches over to a reporter - click; same when it reverts backwhen a programme goes to advert - click - then the same backIt doesn’t matter if I’m watching terrestrial tv or SKy tv.I have updated software, disconnected, re-connected, switched on and off, rebooted router, etc.  I have even swapped the rear right surround with the Sonos One from my bedroom and yet still the problem prevails.  It’s really very distracting and I’m listening out for it now.Please can anyone help?Thank you, in anticipation.  Mike 

I don’t understand how SONOS can advertise its products within the category of Home Sound Systems if they won’t work with range extenders...one basically has to live in a tiny apartment for these speakers to work. Completely useless and a huge waste of money I fully regret having bought 4 speakers. That’s only one of the many problems I have: constant “unable to connect to SONOS device, try again later”, rooms appearing and disappearing, sigh...TERRIBLE in all ways. My connection is fully stable and these speakers are simply terrible - good sound, terrible connectivity. I cannot be connecting them to the router with a cable every time they stop working cause I’d need to be doing that every single day.As said before, these are speakers for a tiny studio apartment SONOS is not good for a house with several floors. A mere scam.