Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,073 Topics
  • 22,997 Replies

4073 Topics

M
mrbofusTrending Lyricist I
asked in Components and Architectural

Speakers keep cutting out, keeps skipping to next track

I have 9 Sonos speakers (5 Play:1 speakers, 2 Beam speakers (1 with a paired Sub), 1 Playbar (with a paired Sub), 1 Play:5) with a Boost.  I have an Orbi mesh WiFi system with 1 router and 3 satellites.  WiFi coverage and speeds are not an issue (get anywhere from 200-500Mbps on my other wireless devices).When I have all my speakers playing the same music, speakers will randomly cut in and out, repeatedly.  Songs skipping to the next track has happened occasionally in the past, but recently it is happening ALL the time.  Neither problem used to be this bad.  I have turned my Boost off and back on.  I have checked the Sonos app for updates, but the app and the speakers are all up to date.Is anyone else experiencing anything similar or is it just me?  Any solutions would be greatly appreciated!

3
Airgetlam
2 years ago
D
deedlebug57Contributor II
posted in Components and Architectural

Sonos having connection issues

Hi. I have original Sonos 1’s and a 5 speakers. I'm using an iPhone 11 to connect. I’m losing my connection and I’m receiving error messages ie. song is not encoded correctly etc. Anyone else have this issue?  Thanks

3
Airgetlam
2 years ago
M
Michelle P
asked in Components and Architectural

Sonos speakers and app keep dropping out

Hi there, hoping someone can help.  My speakers have dropped out half a dozen times today in the middle of playing music - several times, they fell off the app entirely - and my app has also stopped working at times… in the middle of playing music, it told me it couldn’t connect.  I couldn’t raise volume or pause via the app but could do it on the speaker, itself.  I’ve unplugged the speakers, the router, the problem persists.  Anyone have any ideas?  Thanks in advance!

4
Mark P
2 years ago
B
bkronContributor I
asked in Components and Architectural

apple music “no selections are available” Curated playlists

Have tried to find solution on Sonos and wider web to no avail.I’m getting a blanket “no selections are available” error for any curated playlists via AM in the Sonos controller apps.the genres (e.g. motivation) appear, but none of the actual playlists within them, see attached.ive submitted diagnostics 204802805 and gone through troubleshoot recommended solutions like remove and re-add service which didn’t work.

1
Simon B
2 years ago
M
mlundpContributor I
asked in Components and Architectural

Sonos was unable to add the music folder (or any other folder)

Using version S1 it will not work. Followed directions posted here and it still doesn’t work. Also, Sonos is not showing up in Airplay also. Just like white wine the product is getting worse over time not better! Owner it for more than 10 years

5
J
2 years ago
J
Justin.WContributor I
asked in Components and Architectural

Sonos won't connect to TP-Link Archer AX6000

Hi Recently changed my router from a Linksys WRT1900ACS running Luci firmware to a TP link Archer AX6000 - my Sonos speakers refuse to connect to the 2.4GHz wifi on the AX6000.  Sonos kit: 2x One, 1x One SL, 1 x Play:1, 1x Ikea Symfonisk bookshelf - I’ve upgraded to S2.   All my non-Sonos 2.4GHz kit works fine with the new router. I’m running with duplicate SSIDs for 2.4 and 5 GHz I’ve tried with and without smartconnect. I’ve also tried setting up a totally new 2.4 GHz SSID. I’ve tried turning AP isolation on and off (usually off on my non guest networks). Speaker location isn’t an issue here - I’ve been trying the below with the speakers a short distance from the router.  Tried the following via the app: Going through the ‘changed router/wifi settings’ journey Wiping the app and factory resetting the speakers. Joining the speakers using the ‘accessory configuration’ process (Apple native) Joining the speakers using the ‘select SSID and type in password’ process Connecting

14
K
2 years ago
J
jamiemacdContributor I
asked in Components and Architectural

Netgear GS724Tv4 - Data Storms

My home network uses a Netgear GS724Tv4 managed switch.My Sonos gear comprises:Connect: Bedroom, Series ID: C100, WM: 0. OTP: 1.1.1(1-17-5-zp90-2.1) Play:3: Kitchen, Series ID: A100, WM: 0, OTP:  Beam: Sitting Room, Series ID: A100, Audio In: , WM: 0 Play:1: Sitting Room (RS), Series ID: A200, WM: 0 Play:1: Sitting Room (LS), Series ID: A101, WM: 0, OTP:  Sub: Sitting Room, Series ID: A101, WM: 0, OTP: This all works beautifully. But in my garden shed (connected via a 50m ethernet cable to the managed switch) I also have 2 Sonos 5’s (wired daisy chain).I seem to be suffering data storms as the 5’s keep disappearing. My key Managed Switch settings are:Spanning Tree State: Enable STP Operation Mode; STP Forward BPDU while STP disable: Enable Bridge Priority: 0 Bridge Max Age (secs): 20 Bridge Hello Time (secs): 2 Bridge Forward Delay (secs): 15 Spanning Tree Maximum Hops: 20 CST Port Configuration (All ports) : STP Status : Enable, Fast Link: Disable, BPDU Forwarding: Enable, Path Cost :

21
ratty
2 years ago
K
Kenth89Contributor I
asked in Components and Architectural

Rear speaker audio chopping sound

I have sonos beam and 2 sonos one connected. When watching a movie the rear speakers sound is chopping. I have never heard it before.is there antything to do? I have a recorder it, but dont know if i can put it up here.

1
Airgetlam
2 years ago
W
wsczudloContributor I
asked in Components and Architectural

My Sonos System stopped working

I have a Sonos system and it worked well before. But it stopped working. I can’t update my system. I can’t update my music library. my music won’t play; and the title of songs mysteriously appears. I tried uninstalling the Sonos system, but that didn’t help. Thanks.

9
Simon B
2 years ago
S
strangemeContributor I
asked in Components and Architectural

iTunes Playlists not syncing to Sonos

I have recently switched from a Mac to a PC running Windows 10.I was able to successfully transfer all of my music and playlists from my MAC Itunes to the PC Itunes.I installed Sonos and synced it to Itunes.All of my music has synced to Sonos (in Artists, Albums, Genre, etc), but the issue is not a single playlist has synced over.I live and die by these playlists.  They are an artistic outlet for me and I spend a lot of time creating them.  They are what I listen to 99% of the time. Can you help me get them into Sonos please?  I’ve been trying for a week, googling and searching, but nothing has helped. Gene

8
Simon B
2 years ago
P
paul6Contributor I
asked in Components and Architectural

TuneIn

Tune in is not connecting on Sonos this morning ?? Either is Spotify 

1
Rowena B.
2 years ago
N
Neal_8Contributor I
asked in Components and Architectural

Amazon Music, Spotify and radio will only play on Sonos One when in group

I have a weird problem:My Sonos One will only play Amazon Music, Spotify and radio if it’s grouped with another player. If I try to play any of these streams only on the One it errors with ‘unable to play xxxx. Unable to connect to xxxx’my system is:ZP100 (wired)ZP80 (wired)Play5 (wired)One (wireless)Any ideas why this is happening?is it something to do with the One being in a system of legacy products?

8
N
2 years ago
P
philipwolfeContributor II
asked in Components and Architectural

adding users - can't find the system

Trying to add a user to an existing system. The app can’t find the system. User’s phone is on the same WiFi as Sonos. Other users have no problem. did try to uninstall & reinstall. No luck. suggestions?

2
P
2 years ago
I
integral-aleeContributor III
asked in Components and Architectural

How do I make Sonos index my Podcasts under OSX Catalina?

I’ve been having a problem with Sonos not being able to index my podcasts since I upgraded my OSX to Catalina.  (I’m currently running 10.15.6.)  I’m getting the error message “Sonos was unable to add the music folder.”  Under Catalina, Apple introduced the new Podcasts app and changed the location where podcast files are stored.  On my iMac, podcasts are now stored at “/Users/me/Library/Group Containers/243LU875E5.groups.com.apple.podcasts/Library/Cache”.  When I try to add that folder to the Sonos Music Library, I get the error.  My music is still being indexed just fine as far as I can tell.  My firewall is turned on and allows the “Sonos S1 Controller.app” incoming connections.  Has anyone else had this problem?  Can you tell me how to fix it?  

5
Krishma M
2 years ago
L
LundehojContributor I
asked in Components and Architectural

Grouping speakers "Unable to connect to the device"

Hi, When trying to group my speakers they often give an error message saying “unable to connect to the device” (danish: “kunne ikke oprette forbindelse til enheden”). I have tried grouping them with each other seperately like 1+2, 1+3, 1+2, 2+3 etc. but it does not work. Sometimes (very few times) it works, but not for very long then one of the speakers will stop playing, skipping or stopping, then begin again and such.  I do not think it is the connection or interference since it is 4 meters away from the router and the only thing between is a drywall and a small kitchen cabinet.    I never had any issues with Sonos before a few weeks ago? My setup is:Sonos Beam1x Sonos x IKEA Symfonisk lamp2x Sonos x IKEA Symfonisk shelve speaker I am about to buy 2x Sonos One Gen 2. But do not want to if this problem continues.  I have made a diagnostic: 344148001 Edit: To make sure I have tried everything. I have changed the channel from auto to 1, 6 or 11. Nothing helps. I have also tried rebootin

3
Annazel S
2 years ago
G
GarlandBriggsContributor I
asked in Components and Architectural

Playbar with repaired PSU still dead

Hello, I have a problem with my dead Playbar. To solve the problem I replaced the rectifier and after that the powersupply works fine (15,8V with load) but the playbar is still dead. Is there anything that I can do or check (schematic, diagram, pinouts) on my playbar that helps me to locate the error? Many thanks!  

2
P
2 years ago
R
runemastrupContributor I
asked in Components and Architectural

No Tidal on Sonos apps this morning.

Hi allThis morning my Sonos apps cannot find Tidal content. Both on IOS og Android. Both in my setup and at my friends setup at her place.I can stream from Tidal, when I select “Senest afspillet” (latest playlists). I can also make sonos play tidal content from Tidal app. Whats wrong?I’m running S1Best regardsRune    

6
Simon B
2 years ago
R
RW33Contributor I
asked in Components and Architectural

Connection lost, interrupted or unable to play

Hello,I’ve been experiencing loss of connections when streaming Spotify and radio (either TuneIn or Sonos Radio) and error messages such as “unable to play [ ] - song is not encoded correctly” since basically day 1. it seems to come and go but lately frustration grew bigger as it reached a point where the speakers are more unable to work than do. Diagnosis number 384398090 

3
Rowena B.
2 years ago
M
mikec3Contributor I
asked in Components and Architectural

Connect:Amp Power Supply problem??

My 8 year-old connect Amp ethernet ports keep flashing and won’t connect to the network following reboot after a power outage.I suspect the power supply (or a power supply capacitor) is fried.  Is there a fix other than cutting the power supply wires from the board an connecting to an external power supply?

1
Paul A
2 years ago
J
jaireauxContributor I
asked in Components and Architectural

How can I get all of my Sonos devices to show up in S2?

I have five Sonos devices on my network: Play: 5, Play: 3, Beam, and two Connect: Amps. Now that I’m using S2 (on iPhone) I never see all of them. The one I use most, a Connect: Amp, is always there. If I leave the app open for a few minutes, sometimes one of the other ones will appear but no matter how long I wait, I never get all of them. I can unplug/restart the others and eventually get them to show up but they disappear again the next time I pull up the app.  What’s my next step in trying to fix this? Should I pull them off their mounts and do a factory reset?

1
Airgetlam
2 years ago
N
NaekyrEnthusiast II
posted in Components and Architectural

Sonos sound cutting out

I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds and lasts for several minutes at a time What causes this and how do I fix it? Should I return it to the store for a refund? Thanks

28
C
2 years ago
B
BryanKennedyContributor I
asked in Components and Architectural

intermittent connection issues (cannot connect to Spotify)

I'm experiencing a strange issue on a larger sonos s2 system (10 speakers). Every other day or so, I can no longer connect to any music services or connect to the update servers. It just says it "cannot connect". I can see all my speakers just fine.Weird thing is, whatever playlist i was playing before I can press play and it will play normally because it has some type of connection. The situation usually rights itself after a few hours, or I can usually fix it by restarting the router and at least one sonos speaker. And I've never had any audio drop outs.I have tried plugging in to the router and using SonosNet, I've tried configuring wifi, I've tried changing channels - same weird behavior. I'm using an eero pro (single, no mesh) and it is working just fine for all my other devices.I submitted a diagnostic at 1718527646 with my current wifi configuration.

1
Rowena B.
2 years ago
F
florentnoel49Contributor I
asked in Components and Architectural

One SL stuck in stereo after separating stereo

Hi,I have two One SL that used to be paired as stereo and everything was working just fine.I recently decided to separate them to have them in two rooms independently, and since then they both work as if they were on the left (or right, I don’t know) channel of stereo, instead of being mono.I tried resetting both of them but I get the same result.And they work perfectly in stereo when I recreate the stereo.Any advice ?Thanks

1
Rowena B.
2 years ago
D
dcarr2911Contributor I
asked in Components and Architectural

lining Spotify premium account to Sonos AND Google Assistant

I have when 1 sonos speaker and have updated to the sonos 2 app which I understand is compatible. However although I've linked google to sonos I'm unable to link my spotify premium account. When I instruct Google to play 'x' music from spotify it tries to find it but then I receive a response which says 'you need to link your spotify premium account to Google and sonos.  I've done that but not getting anywhere. Can anyone help?Regards

1
Rowena B.
2 years ago
R
RemarkedContributor I
asked in Components and Architectural

Sonos and Google Nest WiFi

I had to change isp so took the opportunity to upgrade my wifi and bought Google Nest. I've spent all day trying to get my Sonos to connect and it simply does not want to work. I have 2x play5 and 2x play 1 and 2x ikea bookends I've plugged the 5s in to the Nest directly using ethernet and reset them, as have done with play1s. Nothing is working, the app may or may not connect, the speakers may or may not show, music do want show what's playing. It's a nightmare.  What can be done here please?  Many thanks 

6
Ken_Griffiths
2 years ago
Terms & ConditionsCookie settings