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Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,989 Topics
  • 27,754 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4989 Topics
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EmmaGContributor I
asked in Components and Architectural
Setting up a new system for a new product on the same WiFi

Hello wise people.We have an S1 system in the house which has a Bridge, Play:3 and Connect connected to the home wifi. I have the S1 controller app on my phone.I bought a Sonos One for my new home office but the S1 app can’t find it, even when I’m holding my phone next to it.So I downloaded S2 intending to set up a completely new system just for my home office (obviously on the same wifi). It keeps redirecting me to use the S1 controller or ‘set up a new system’ but then doesn’t give me this option.Could it be that my iPhone 6plus is too old to support the S2 controller? Or is there something else I’m missing?Thanks for any help.Emma

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3 years ago
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Gold69Contributor I
asked in Components and Architectural
Sonos skips tracks and loses connection to Spotify account

Dear Sonos team, I have a 2x play 1 , 1x play 5 and these are connected via a bridge. Since a couple of weeks,  the Sonos app losses the connection to my Spotify account but I can always play Spotify via Spotify direct connection but in the app itself it seems like Sonos has lost the complete connection to my account incl. All tune  in radio stations and everything connected to the account. Sometimes it just takes a while and then it works .. Also, often Spotify tracks are jumped over when I have opened the album in the Sonos app.. I have done all the tips , from changing the channel, over restarting router but it came out the same. I even reconnected the account to the Sonos system .. Can you please help me ?  Best regards, Simon 

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3 years ago
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Edster69Contributor I
asked in Components and Architectural
Move won't connect

I am trying to connect my Move to my existing Sonos system, It will find the MOVE but when I go to the next step it says unable to connect. The move sometimes has a blinking red light sometimes white, sometimes green..I am ready to return this…

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3 years ago
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1adamtwelve01Contributor I
posted in Components and Architectural
Certain apps rear speakers don't work

On certian apps like YouTube and the wwe network the rear speakers (play ones) stopped working..but all other apps work great like Amazon,Netflix and regular cable..any ideas?

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1
3 years ago
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PenninahContributor I
asked in Components and Architectural
Volume up turns TV speakers on?

I just bought a new android TV from sharp. I set up my playbar following the instructions in the app, including setting up the TV remote to control volume over the playbar. The remote works fine to *lower* the volume, but whenever I turn the volume *up* it switches the TV speakers back on and turns both the TV and the playbar volume up. I already have "external speakers" checked in the android TV settings and supposedly the TV speakers are off. Any help?

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3 years ago
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Birko1Contributor I
posted in Components and Architectural
Can't install Symfonisk

Hey there.  i have the latest Sonos App (12.2.4) but everytime I want to add my new Symfonisk to the system the app recognises the new device but tells me that I need to update my app. When I click the link it brings me to the App Store to just open the app because I already have the latest version. Somebody with similar problems ?  

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3 years ago
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carloswebebopContributor I
asked in Components and Architectural
Sonos Play 5 making static noise while On or Off

I have purchased over 11 speakers so I’m a bit concerned that I can’t find a quick answer.   My Play 5 starting making a static news while on or off?   I disconnected...Moved to a different room...reconnected and it’s the same issue.   While off the static news is low...while playing the static news is more pronounced.   Can this be repaired?  

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Annazel S
3 years ago
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louie7497Contributor I
asked in Components and Architectural
Sonos Amp Repair

Does anyone know of a repair shop anywhere in the United States of America that will repair a Sonos amp? I think its pretty crappy that Sonos will refurb and trade out hardware under warranty, but after 12 measly months you are simply done. If I would have known that I probably wouldn’t have invested a small fortune in my system. But here we are...  Thanks community. And no thanks to you, Sonos. 

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3 years ago
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fredrickstraubeContributor I
asked in Components and Architectural
Line in only playing on one speaker - Sonos Amp

Hi,I have a problem with my recently purchased Sonos Amp. I have two external speakers (not Sonos) connected to my Amp through cable, and streaming music from my phone as well as the TV sound works absolutely fine. However, when I change to line in, in this case a turntable, the sound only comes out of one of the speakers. I have tried with a different RCA-cable, but that didn’t make any difference. Also, when I go into Sonos settings and change the sound to only right, there is no sound at all - almost as if I didn’t have the right speaker connected. There is, of course always a risk that something is broken, but I was wondering if anyone else share the same experience, and have a potential fix for it? Since the sound works fine with streaming/TV, I suspect it might be something with the turntable, but it could, of course, also be the connectors on the AMP that is broken…Any help is appreciated!//Fredrick

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3 years ago
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Mike FreemanContributor I
asked in Components and Architectural
Connecting a Bridge to a WiFi Extender

I am thinking of changing my broadband supplier, but the new router will be at the far end of the house rather than in the middle where the current one is.I know I am going to have to get some wi fi extenders to cover the whole house, but has anyone ever connected a Sonos bridge via an ethernet cable to an extender, as I don’t think the bridge is powerful enough to reach the far side of the house if I plug it into the main router.All our devices are 1st generation products and won’t work (apparently) without a bridge

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Airgetlam
3 years ago
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Jamesl91Contributor I
posted in Components and Architectural
Solid white light - can't reset

Hello,My Sonos play 1 won’t reset after moving house and changing router. I’ve attempted the reset many times but the light just stays solid white so I can’t connect. Please help. thanks

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3 years ago
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liobotContributor I
asked in Components and Architectural
Connection issues

My Connect device is connected with a wire to a router. I have a home network also connected wiredly to the same router. However when I am far from the Sonos device and not connected to the same router wireless, I can't control the device. Looks like I am not getting the connection to the device via the TP Link extender, whereas I am receiving the internet signal. looks like the Sonos device is not accepting the wired connection and always prioritizing it's wireless network... has anyone encountered a similar issue ? Lionel  

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3 years ago
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Maarten PoelsContributor I
asked in Components and Architectural
Diagnostics

I have send in diagnostics. When and how can I expect an answer?

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Airgetlam
3 years ago