Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,199 Topics
  • 23,785 Replies

4199 Topics

pax0707
pax0707Contributor I
asked in Components and Architectural

Apple TV - no audio after resuming playback.

I’m using 2x symfonisk speakers setup as stereo pair as AirPlay target for my AppleTV. I was planing to use them as rear speakers in 5.1 setup down the line but current issues don’t inspire trust (yes I’m aware that 5.1 settup is different to this).Everything works fine TILL I pause the video for more then 10-15 seconds, after that audio doesn’t come back upon resuming. I need to deselect them as audio output and select them again to get the audio back. This is extremely annoying.From what I can google, I’m not the only one with this kind of issue. I’ve tried power cycling everything, connecting the speakers with cable, everything’s updated to latest version. Only workaround I read about is playing an “empty” audio stream in the background.  Is there any fix for this issue?

5
Simon B
3 years ago
D
DoniboyContributor I
asked in Components and Architectural

SONOS AMP Cannot Connect to Corporate WiFi

I am trying to set up a Sonos Amp so that we can connect it to some Legacy speaker system in the waiting room of a healthcare facility.  We can’t use the Corporate Wi-Fi because of HIPAA, and we can’t use the Guest Wifi because there is a disclaimer that must be accepted.  So I had the network guys create a seperate SSID that uses a cable connection, has no disclaimer, and can be seen from the AMP.   I connect my Phone to the new SSID, I run through the setup with the AMP, and it fails on the Wi-Fi. I have tried it 100 times.  I even took the Sonos home and connected t to my home Wifi to make sure ot worked.  It did.  I have reset this Sonos over and over for weeks.  Anyone have any ideas? There was a moment when I was able to run through the install and it looked like it was connected, but it dropped connection and never worked again. 

3
airforceteacher
3 years ago
F
FoogioContributor I
asked in Components and Architectural

Unable to connect after iOS update

since I have refreshed my iphone i can not connect to my sonos s1 neither my macbook air, tried to pull out all the cable and wire from the router and from the s1 as well, but still can not connect. any help pls?thx

1
C
3 years ago
M
MrMoiContributor I
asked in Components and Architectural

Amazon Music disconnect

Hi strange issue, anytime I use Alexa to play music through the Sonos Play 1 (1st gen.) she plays amazon music, having not done that before. We have Apple and Spotify and always used Spotify just fine. I’ve checked and deleted/reinstalled the sonos app, deleted the skill etc. but nothing obvious to see why she’s using amazon now all of a sudden having not been asked to or having done so before… any one else have this issue?

1
UKMedia
3 years ago
H
honeysydContributor I
asked in Components and Architectural

Sonos occasionally disappear from Airplay, but keep being connected to the Sonos app

I have a pair of sonos five and iphone xs. Both are updated to the latest version.  My problem is that sonos occasionally disappears from air play. Strangely, while it disappears I can still play music from sonos app (but cannot with apple music app as it is not on air play)Please help with this. Thank you in advance. 

5
Rowena B.
3 years ago
Z
ZiggaZigContributor I
asked in Components and Architectural

System Error - S1 not updating

Hi there.  My sonos is not recognising my speakers. They are all showing as errors, asking me to download S1 update, however when I try to do this, the update does not work. This is occuring on 6 speakers in my setup. Any ideas on what I should do? The diagnostic I just ran is #1966086882. Thanks

1
Rowena B.
3 years ago
P
Paul mckContributor I
posted in Components and Architectural

sonos play 1 keeps disappeting from app

My sonos play 1 keeps disappearing from the S2 app, WiFi and router settings have not changed and have been turned off and on on many occasions, says can’t find sonos on network, turning sonos off and on does get the app to find but this is happening on a regular basis, can still play music through Spotify. Please advise

1
Airgetlam
3 years ago
H
Hicksd1Contributor I
asked in Components and Architectural

Insufficient Connection Speed for FLAC?

I have a NAS and a Sonos system with 15 or so components all running on SonosNet (WM:0) on Channel 1. The NAS is hardwired to my Router, as are many of the Sonos units.  The Router doesn’t provide any WiFi itself but is hard-wired to a separate dual-band mesh WiFi system running on Channel 11 on 2.4Ghz Playing MP3s from the NAS and internet sources works fine but when playing FLAC files from the NAS we often get "network connection speed insufficient to maintain playback buffer" dropouts and track skipping - even on the most frequently used Sonos units that are all hard-wired to the Router and are all showing Green on the left hand column of the Network Matrix.  I assume I should be able to play FLAC files and not just MP3 and internet sources, so any idea what is most likely causing this problem? Network Matrix 

12
S
3 years ago
N
nealperkinsContributor I
asked in Components and Architectural

Can Sonos 'live' without a 2.4 MHz band (only using 5.0MHz)

I’ve moved into a new building and I’m having bandwidth issues. “Supposedly” these issues may be arising from conflicts between the 2.4 and 5.0 MHz radios. I am considering asking that the 2.4MHz radio be eliminated. (This is not ‘my’ modem/router so I cannot do that myself.)My System does have a wired playbase and all the other speakers are wireless.So, can I eliminate the 2.4MHz radio without Sonos issues?Thanks!

3
N
3 years ago
S
Seattle12Contributor I
asked in Components and Architectural

Amazon streaming not working

Please help! We keep getting an error message that our Amazon Prime music service is streaming elsewhere and is unavailable to our Soundbar. But no one in our household is streaming Amazon at all. I’ve tried all the recommended fixes - rebooted router, Re-authorized Amazon on Sonos, deleted and restarted our Sonos and Amazon Music apps. Nothing is working!!

1
Rowena B.
3 years ago
G
genjokoanTrending Lyricist I
asked in Components and Architectural

Tidal Albums And Playlists On Sonos Home Shows "No selections are available"

Sonos home shows Tidal Albums and Playlists as "No selections are available".This is despite there being no issue playing Tidal having navigated via Browse → Tidal → My Collection. Having said that, browsing is still erratic with regular “Unable to browse” errors. 

7
Rowena B.
3 years ago
D
distant_cousinContributor I
posted in Components and Architectural

Alexa command issues with TalkRadio (UK)

I have a very specific issue with playing TalkRadio on my Sonos One - only when I ask for it via Alexa. It takes a number of attempts for it to understand me, and when it does the sound cuts in and out every two seconds - it is unlistenable.When it is trying to play like this, Alexa won’t even respond to commands to “stop” - I have to switch off the power!There is no issue if I select “Talk Radio” from the Sonos app - plays fine. Talk Radio also plays fine on my Echo Dot. This seems to be a very specific issue. Can someone please help?!

5
Rowena B.
3 years ago
P
paulandlouiseContributor I
asked in Components and Architectural

Checking my system for interference

I have always been able to key an IP address in that sonos gave me and that gave me a colour chart representation of how all my speakers are working - that no longer works - I’ve submitted a log - went to Twitter to tweet the support and that’s gone also - anyone any idea how I can view my system info myself ? I’ve just moved my boost hence why I was checking -Thanks 

6
P
3 years ago
nifoxke
nifoxkeProdigy I
asked in Components and Architectural

Audio Cuts Out When Grouping

I’m watching TV via an Apple TV 4K on my living room 5.1 setup. Whenever I try to add another speaker in the group, the audio cuts out every few seconds. I tried changing the wireless channels to no avail. Diagnostic 1380848499. 

7
Rowena B.
3 years ago
R
rmaccallumContributor I
asked in Components and Architectural

2 homes, one account

Two homes, a long standing sonos system in home 1, none in home 2. Recently bought a beam to set up with new tv in home 2. Followed suggestion online as to how to try to do this using existing account so as to have same music services, playlists, etc at both places. Brought sonos One from H1 to H2. Connected it to router at H2. Controlled it with iPad and it worked as if at H1. Then added beam to existing account, which went smoothly. beam then worked perfectly with new tv, and with existing music services, playlists, etc on existing account. Success.  Until I disconnected One from router, intending to take it back to H1 later, and beam quit working. Any way around this? I know I could set up a new account at H2, but that would defeat the goal. Any suggestions would be appreciated.

2
J
3 years ago
E
ErachoContributor I
asked in Components and Architectural

Spectrum / Sonos communication issues

Monday morning my sonos system could not recognize my products.   I spoke with sonos and spectrum (isp) several times and it has not been resolved.    Spectrum updated firmware but my play 3’s can not be found using the sonos app.   I can see my sonos connected devices on my spectrum network though.  It’s just not communicating with the sonos app.     Spectrum support sends me to sonos and vice versa.   Anyone experiencing a similar issue?   Advice? thanks!!!

6
E
3 years ago
T
traildogTrending Lyricist I
asked in Components and Architectural

Current Sonos Update

I have an iPhone 6s and just downloaded the current Sonos Update that’s being pushed.  It seems as though the app is not working correctly.  I’m unable to get into the Sonos control.  The app seems to be pushing Sonos product at me instead of allowing me to control my system.  Not sure what to do.  Any thoughts?

1
Rowena B.
3 years ago
J
jacobscaContributor I
asked in Components and Architectural

recently updated history stopped updating

My “recently played” list  stopped updating.  I re-installed my Sonos 1 yesterday. All works ok except the history. I have done a forced shut down. Reboot the iPad. Nada.  Help?

13
Rowena B.
3 years ago
J
JK_Contributor II
asked in Components and Architectural

Sonos Amp's keep dropping off App

Hi guys, Wondering if someone could help. We have several Sonos Amp’s and one Sonos Port, all connected to the same app (along with a few Sonos One’s and other bits).Every so often, several of the Amps will drop off the app. Each Amp is wired to some ceiling speakers, and we can still play and control music to these directly from Apple Music for example, but we lose the ability to connect them from the Sonos app. I then spend ages dismantling the comms cabinet, taking them all out, rebooting, re-syncing etc and of course, it’s never straight forward.  It’s really exhausting. Does anyone have any idea why this might repeatedly happen, and if there’s anything I can do to get them to maintain a reliable connection to the app? I have created a Diagnostics ticket: 1224320798.  At present, the app only shows 3 connected speakers, (out of 11 if it were all working) Thanks,JK

3
Rowena B.
3 years ago
S
scottJordheimContributor I
asked in Components and Architectural

Crackling sound in right Sonos One

When I put my Ones in surround pairing with my Playbase, the right surround speaker has started crackling. It seems to mainly happen when playing audio from my ATV 4K, which plays through my LG C8, which is in turn connected via optical to the Playbase.  When I was using Play: 1s instead, it didn’t seem to have these issues. Have tried switching Sonos Net channels, but nothing seems to help. Have also tried pairing / unpairing the surrounds.

1
Krishma M
3 years ago
D
dhanselContributor I
asked in Components and Architectural

Move woke us up twice in the night

Our Move woke us up at 12:45am and again at 3am - It was in wifi mode previously and was out of its charging cradle so it “should” have been asleep. It startled us all with some type of alert noise twice in the night. Kind of like an Alexa answering tone but, not exactly like that. Hard to know since we were sound asleep. Does it have a low battery alarm sound possibly? (the battery should not have been remotely close to low based on recent use btw) Anyway, I attempted to stop it after the second time (3am) when we realized what was making the sound by turning its volume down to where the LED turns green and also putting it in its charging ring. It seemed to silence it from that point forward, however, we'd like to not have a repeat performance. Any advice? Has anyone had their Move wake up with some type of alert tone in the dead of night?

10
D
3 years ago
H
hthompson94Contributor I
asked in Components and Architectural

Move not going into standby

I have a Move I use in my shower.  When I’m done showering, I stop the music playback on the Move.  When I come back the next day, the Move has drained the battery.  I’ve learned to just power the Move off when I’m done now, but this apparently isn’t necessary from what I’ve read in the forum about how the Move should have a 5-day battery life when it’s inactive.  I’m definitely not seeing this.Is there some kind of setting I’m not aware of that needs to be set to enable the standby mode behavior?Any insights are appreciated.

2
UKMedia
3 years ago
F
FoxCalgaryContributor II
asked in Components and Architectural

How to play listen again on BBC Radio

Not being a uk resident I can’t get or use their app. Is there another way to play Listen Again shows from their website other than Air2 which keeps dropping speakers (I have 7 symfonisks)? 

3
Rowena B.
3 years ago
A
APatrickContributor I
asked in Components and Architectural

Is Sonos down? Two systems stopped working this morning

Both the Sonos system that I have in my home and another at an office stopped working this morning. I am unable to browse for music (Pandora) on either one. There was a message on the app that I needed to validate my email address, which I have now done. The system is still not working. Is anyone else having this issue?

6
A
3 years ago
H
Hans ChuaContributor I
asked in Components and Architectural

Latest update 12.1.2 issue

Just updated to latest version 12.1.2 today. Speakers connection messed up but manage to rectify after few hours. Tried playing songs through Spotify, unable to group other speakers with default speakers. Exit Spotify, tried going in Sonos S2 app to group the speakers, unable to enter the app. Sonos S1 doesn’t give me any issue at all in the past. Anybody has this issue?

1
Annazel S
3 years ago

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