Components and Architectural

Hi all,I’m facing the issue described in the object just after the latest Android app update.Is there a way to fix it?Thank you

HiI originally purchased a playbar and sonos 1 and they have been great and I can pair them no issue. I then recently added a sonos gen 3 sub and I am getting a error in the sonos 2 app in the system info saying...."Your wireless network will not support the use of a sub or surrounds with your playbar". All devices have a solid white light on them and in the app is says the playbar and in brackets sub for the room setup.I have a BT Internet. Anyone know how you fix this please, before I look to send the sub back.

Hi,Ive started getting issues today where my Sonos Playbase is dropping out of sound for about 30 seconds before starting again.  I have restarted Wi-fi and have the Playbase wired to my router but still getting these dropouts. The Playbase has a white light flashing while the sound drops out.  I’ve also noticed when I change channel on Sky the sound drops and when I pause and start again the sound drops and white light starts flashing.  I’ve also noticed if I unplug the Playbase from the router my app can’t find it, it only displays in app when hard wired. No idea what’s going on, I’ve submitted a diagnostic report 40417093, please could someone take a look? Many thanks

I have a Sonos One attached to a Boost (which is plugged into a Netgear Orbi receiver). This has worked fine until today. Today, music started to play but then it stopped. The app said music was playing but there was no sound.I did factory resets but when I went to search for new devices, it found none. Deleting and reinstalling the app doesn’t help. I guess these devices are still associated with my account. Any suggestions?

I have had and loved my Sonos One pair for more than 2 years now, but They’ve developed a problem over the last day. When I AirPlay to the pair, the right speaker quits playing music. When I disconnect AirPlay and play music through the Sonos app, the behavior persists. This appears to be semi-permanent, as the only way to fix it is to unpair the speakers and repair them. I use AirPlay on a regular basis, and it would be a shame to lose this functionality. Any help would be appreciated.(Side note: the left speaker is a Gen 2 Sonos One, and is the only speaker that plays. The right speaker is an original Gen 1 Sonos One)

I have recently moved house and setup my system the same as I had it before but now I have a delay and poor sound quality. I have a record player going into a preamp going into a play 5 through the line-in port.Now I have about a 1 second delay and after about 5 seconds of the record playing the sound quality drops and goes a strange bass distorted quality. When I play through the play 5 without the record player there is not a problem with the sound quality. The only other thing I done was update the play 5 when a setup the system in the new house. 

I used my Sonos one speakers no problem last week. This week my speakers won’t show up to connect to the app. I have restarted my wireless on my ipad, I have checked that the updated privacy issues is fixed, and I have restarted my router. What else can I do. The last time I had this issue it was like 6 months until the rando problem between Spotify and Sonos was corrected. I’m not a happy camper.

I have a Beam and 2 Play1s. The beam is using the HDMI-ARC input for sound.The ‘About My System’ shows the beam audio in as dolby digital 5.1. The 2 plays are listed as living room RS and LS.There is no sound from the surrounds. Streaming music or PCM2.0 plays fine through all three speakers.I just updated the app from S1 to S2 while trying to fix the problemThanksThe diagnostic number is: 1286756907

Is there someone who can look at my diagnostic log and let me know why my radio station would not play?The log number is 1124229380.  My alarm is set with the “Office” play 3 as “main” device for the alarm. This SONOS device is connected via ethernet to the system. The rest of the system is connected via SONOS Net.This morning the alarm was set for 7 AM. At 7 AM I got the SONOS chimes and not my set radio station. I went to the S2 controller and tried to start the radio station and it would not start. I pulled the diagnostics at that time.I recently replaced my router, and while things were reset fine and things have been working, I am wondering if I have an underlying issue that is only now rearing its head. 

Hi!My controller connects to the wifi repeater (live in a large house) and the ability to control the system disappears as the Sonos system is connected to the ”unrepeated” wifi.I have not experienced this problem before, but just recently.Does anyone know a solution to this?

I keep having issue with the app not connecting to the move or beam...internet signal is fine

Hi all, first post so go easy.Got a strange one with my Beam connected to 2021 LG CX tv via HDMI arc , Setup goes fine and all works ok until the TV gets powered off at the wall socket then I loose the sound completely from the tv, The tv is still set to output sound via the HDMI arc and the Beam will play/stream from other sources fine but refuses point blank to play tv sound. The only way to get it back is to do a full factory reset from the TV and all good again until you turn off the tv at the wall again, if i leave the tv in standby it’ll stay connected. Thought maybe something weird with the tv so tested the Beam with my 2017 Samsung 8000 series tv and yet again exactly the same problem, all ok until tv powered off at the wall! When this happens the Sonos app sees there is a problem and offers to fix it but can’t so any ideas greatly appreciated. For the record I have it set up via the optical output of the tv for now and that stays connected fine.

Hi guys. I have a Sonos one paired as stereo, and use them primarily as computer speakers connected via AirPlay. They function perfectly when used as smart speakers, but the airplay feature seems very shaky.When I come into the office in the morning it takes multiple attempts to get the Mac to find the speakers over AirPlay, usually resulting in the speakers not found pop up I have seen a lot on these pages. Its almost like after a period of inactivity they go into some kind of sleep mode that they cannot be forced awake from. After a few attempts, the speakers will pop up in the sound section of the menu bar and then they work fine...until they seemingly go to sleep again when the mac is inactive i.e lunchtime. Then the same process has to be repeated until I can get them working.All the while, the Sonos Controller can connect to Radio stations in the app absolutely fine, so the speakers are connected to the router with no issues. It seems to be the Airplay connectivity it struggles w

Seems to be an ongoing  issue,I’ve contacted support,they initially told me there was nothing they could do,after I complained they rebooted all of my units which solved the problem for a day.,however constantly rebooting is not a valid solution 

Encountering issues with certain podcasts that cut off suddenly and I cannot restart as I get "not coded correctly" error. Happened while using Stitcher... Got thru episode using Iheartradio, then, still using Iheartradio, following episode cut off. Can restart but not advance episode, same error, 2 different apps. Help?

Multicasting is on. Network is open for all traffic. Mac adress added and static IP set. Sub connects fine to wifi however the setup through iPhone fail during the last step. Unable to hardwire Sub. Please help.  

Sonos has been disliking pocket casts lately. Episodes have been randomly stopping, and now it is refusing to play episodes because they are “not encoded correctly”. This happens to different random podcasts and random times. Sometimes it will play half the episode, then say the episode is not encoded  correctly.Ideas?

I'm struggling to get to the bottom of the problem I'm currently experiencing with my Sonos. I'm constantly getting the message 'Unable to Connect to Sonos Product' and playback stops completely. I'll usually be able to restart playback again after a short time.I've got the system set up with a pair of Play 1, on an ethernet cable that is connected to the router via a TP Link adapter. I also have a Sonos One SL that is using the Sonos network created by the Play 1. No WiFi settings are saved anywhere.I get the error message on both my android mobile and windows app. I mostly use Amazon music, but if I get the error, it won't play anything from any source.Every now and then it will also stop playing a song part way through, and jump to the next on the playlist. There are no other devices being used in the house that should interfere: mobile and laptop are on the WiFi, and other devices that use the same ethernet adapter are off when Sonos is on.I'm not massively technically minded, so p

I've attempted a number of times to calibrate and it ends in error.  Anyone have suggestions on how this could be accomplished? 

Hello.I have a Beam with 2 Play1s as surround sound speakers with a Roku and LG tv. Speakers are all on wi-fi.Streaming music sources will play through all three speakers but I get no sound from the surround speakers when trying to play 5:1 audio. I used to get this problem occasionally but rebooting the router would take care of the problem. I was using Sonos 1 so then I updated to Sonos 2 to see if that would help but now no amount of re-booting will help.Sonos system info screen shows the beam is getting Dolby Digital 5.1 when I have the problem.Another new problem happened after going to S2. While streaming music through the app selecting anything on the roku would stop the app stream and then play the HDMI input. Not so any more.It seems that the Beam ignores the HDMI input until I stop the music through the app. Not good.

I have both old and new devices.  went through the many factory resets over the weekend and created all old devices again as new on S1, while S2 running only me new devices. worked fine when I sat it up and using my Sonos account on both S1 and S2.  but only after a few days now the S1 app doesn’t give access to the old devices. It pops up with the message to “Use Sonos S2 app” and no function to say”No I stay on S1 with my old non-S2 compatible devices” ! what is going wrong here ? Diagnostics submitted just now. 319537631 for S1 / 1535573725 for S2 pls advise.  Peter HKG

Hi,Since one year, I cannot calibrate my 2 speakers Sonos One with my iPhone. The Sonos app tells me that there is extraneous noise even though there is none in my house. I deactivated the bluetooth, unplugged the refrigerator ... Nothing works! Can anybody help me ? Thank you !

Hello,I am located in Austin, Texas, which had severe winter weather two weeks ago. During the winter weather, power was out at our office and somehow our wifi router reset. After AT&T came out to set up the internet once again, even though it has the same network name, you had to reconnect. At the time, the Sonos system (two One SL + Beam) were not showing in the app. To troubleshoot I have:Restarted the router Uninstalled and reinstalled the Sonos App Unplugged and plugged back in the One SL Tried factory resetStill, the speaker will not show up in the app (the “System”) section is grayed out. When I go to “select your product” to repair, it does not detect the speaker. Please help!Sarah

There are quite a lot of threads out there asking if it’s possible to export Sonos playlists. I would have liked to answer directly in the corresponding topics, but most of them are already archived. The answer is:YES, IT IS NOW!The story goes like this:I was looking for a tool to backup my Sonos playlists (just in case, it would drive me mad if I lost them), but couldn't find any. Therefore I decided to write one myself ;-)The result is called SonoSaver and can be found here in case you're interested: https://sonosaver.mrupp.ch/I released it as shareware, but you can choose yourself of what you think it’s worth. And there’s a free version to test things out, first.But after that, I went on creating v2.0 and added the possibility to export the playlists to the following file formats: CSV, M3U, M3U extended, PLS and WPL.This comes with lots of export options, like replacing the location of local files to a valid UNC path or adjusting links to Spotify to an URL like open.spotify.com.Hope

Hi Support. My Play5 music stops randomly when playing Spotify, after few minutes of play. Seems to be a recent problem. It is basically unusable.This happens with the Android App (both Sonos App or Spotify app playing on Sonos).This is the only Sonos in my network, connected via Wifi. Diagnostic #1854636778.Your help is greatly appreciated. Thanks