Components and Architectural

Hi,Because I could not solve this error code as instructed (Sonos support page),  I’ve decided to replace my router with a Videotron's router, my Internet provider. I also reinstalled the latest version on my devices Samsung phone - (new) Ipad air2 - Samsung tablet (Android 10). All my systems has the latest version of the software but the system keeps trying to update the app !? Result, almost all of the settings are still not available. Now, the router can't be the problem, all of my componants have been reset..... Any suggestions ? Thanks

Hello to all, today phone music library is not completely found. It was before. Additionally  the  Artist index is not in alphabetical order.Any clue? Kind regards, Arnaldo 

I bought a Port to play music from a Pro-Ject turntable to a couple of Sono One and a Subwoofer. The sound playing is so low you can barely hear it. what’s weird is there’s sound but it barely audible. Any suggestions?  tried switching cables. Resetting. And even did a couple of chants. Nothing seems to help. 

I’m currently unable to browse music via my ‘Favorite Tracks’ under Deezer within Sonos.  I also noticed that I’m unable to add tracks to queue from Deezer within Sonos.  I’ve tried this on both my phone and my wife's phone with the same results.  The issue appears to be unique to Deezer on Sonos. So far, I’ve reset the entire system and my router.  I’ve reset the app multiple times.  I’ve removed Deezer from Sonos and subsequently reauthorized it.  None of this has worked. Suggestions?

I have an Amp, Playbar and Play 5 in different rooms. I never updated to S2 as I didn’t want to use 2 different apps.  When I opened the Sonos App today, my amp is now gone. I can cast to it so I know it is still working, any thoughts as to why it disappeared from both my iphone app and desktop app?

Hi,I’m using a Sonos One and playing from my MacBook Pro (OS 11.2.1).When playing streamed music to my Sonos it keeps cutting out all the time. Has anyone experienced this and have they found a remedy?Thanks

Moved recently and now when pausing podcast through Sonos, it won’t allow me to resume but instead re-starts from beginning.  I assume this has something to do with my network, but can’t figure out the solution.  Any advice? 

Hello everyone and thanks for reading.I had a Symfonisk bookshelf and always had problem using it under wifi because my router can’t handle very well traffic from one band to another (I have the 2.4Ghz and 5Ghz network separated and when I try to airplay from a device on 5Ghz network it won't work, but works better when the device is on the 2.4Ghz as the speaker). I managed to fix it by wiring the speaker to the router with the ethernet cable and everything works flawlessly. Now I’ve bought another Symfonisk speaker to be used in the kid’s room, and I want to add it to the SonosNet created by the first Symfonisk unit. I can see that the first speaker is on that network because in the About my system is reported as wm0.The problem is that when I try to add the second speaker it prompt me to add the wifi credential, and after the process is complete the speaker use that network instead of the SonosNet (in the about section is reported as wm1). I’ve tried several t

Hi there,I have a stereo pair of Play:5’s in the living room and one is making a strange tonal sound every so often.There isn’t an Alexa style device connected and it’s driving me mad.Any thoughts on how to fix it?

Help! We the cross fade set/enabled in Spotify and Sonos app separately. But when we try to play Spotify through Sonos there is a several second gap (goes quiet) between songs.  several weeks ago it was working fine and it just stopped. All our apps are updated. 

bonjour, Ma tv est une WEMOOVE TV équipée de la fonction ARC.La Beam est reliée à la TV par le cable HDMI Sonos.Lors de la configuration de la Beam, l’ARC n’est pas détécté.Sur la TV, la fonction HDMI CES est activée mais la fonction HDMI ARC ne “tient” pas : lorsque je sélectionne “marche”, elle revient automatiquement sur arrêt”.J’ai interrogé le constructeur de la TV qui me dit que le problème vient de la Beam et que d”après certains forums c’est une question d’actualisation de software de la Beam….Qu’en pensez vous ? des solutions ?Merci d’avance pour votre aide.

Here we go again  I have a number of Sono1 speakers. When we got them they allowed music via apple phone & iPads then they stopped that and we had to download google play and yes you probably already know that no longer works.So at this moment in time a have expensive radios as that’s all I can play. Besides always having my computer on is there another way I can play MY music which I have already bought.    

I have 10 Sonos ZP100s connected to 2008 Bose Lifestyle speakers. In readiness for upgrading to S2, I have bought an AMP to check it works with the Bose speakers. What happens (using S1) is that I can inititally get sound (good quality) but when the music stops playing, after 2 minutes there is a very loud hum.Are these speakers compatible with the AMP?ThanksPS the Bose speakers have 6 ‘code’ switches; all have to be in the UP position for Sonos to work - but then you get the hum, so it does not seem to be a matter of configuring those.

Until recently I could use my iPhone to watch a Youtube video and play the audio on my Sonos One Now the Sonos One does not appear as a device to send sound to.Is there a workaround?Sonos say to use Youtube Music - this defeats the object as I want to watch a video.PS. I have a YouTube Premium account.

Hi,I’ve had some trouble with my IKEA Symfonisk from time to time. Yesterday we moved around some furniture and moved the Symfonisk as well. It got closer to the wired Port and the wireless One, which are the other Sonos players in the household.  Since the move yesterday the Symfonisk has been totally useless, loosing the connection when playing music. The network matrix does show better numbers than before though. I tried switching to channel 6 (from 1), but the network matrix showed that it wasn’t the right thing to do. I don’t know what to do and would like some assistance. Diagnostics ID is 1532057974.  Thanks,Johan

I have an Integra drx 3.2 receiver.  The “works with sonos” feature has stopped working.  It can no longer find my sonos connect or any sonos products for that matter on my network.  Sonos is otherwise working fine.  My receiver has the latest firmware update and is connected to my home network. Is anyone else having this problem?  Any solutions?

This happens on a weekly basis where one side will drop but on a bi-weekly basis, the right speaker will disconnect and make it impossible to pair with the left. Since November 2020, I have had to do a factory reset almost every few weeks and reconnect in order to pair the two speakers. Super annoyed and prepared to switch systems if this does not get resolved.

This would be the fourth time that I am completely reinstalling my system. I have two Sonos Ones, and a subwoofer. It seems that whenever the app updates, or in this instance where I got a new phone… My entire world transfers over to the New phone, but for whatever reason my Sonos network and system is completely disappeared from the app. This is the fourth time this is happened. I’ve gone through all of the troubleshooting steps, I’ve reset my networks, then all that, this has become incredibly frustrating. Does anybody have any suggestions as to the reason for this occurrence?

Since updating to macOS 11.2 (and on 11.3 beta) i am no longer able to use Airplay to play on my Sonos speakers. What happens is:From Mac, open iTunes or other source of audio. Click sound output selector either in app, or from toolbar, or in System Preferences-Sound-Output and select the Sonos speakers. The sonos speakers are visible and able to be selected but the checkbox turns into a spinner sometimes, and in any event no sound is heard on the speakers. Once the output is set back to Computer Speakers it can be heard again.

When I play music on all of the speakers attached to my stereo system, there is a brief delay (a couple of beats) as between the sound that comes out of my (wireless) Sonos speakers and my (wire-connected) Advent speakers.  Other than replacing the Advents with another pair of Sonos speakers, does anyone have any suggestions on how to cure the problem, i.e. get all speakers synched up for simultaneous sound? Thanks in advance for any responses, John 

Hi, I have been trying to update my sonos for the last couple hours after re plugging it in over the weekend and not being able to use it. Originally the error code was 1101 so we did what they said; unplugged it all re plugged it back in still same error code, we tried unplugging main router and nothing we even tried on a different phone still nothing. Then today i decided to try again, new error code 1013. its plugged directly into the router and occasionally i click try again in hopes it will suddenly work to get a new error code like error code 30 or 1002. This is ridiculous and after plugging and unplugging and sitting on top of the router with the speaker and my phone and i still can not get it to update i need another solution? Thanks btw its a sonos play:1

Bonjour sur mon système sonos une de mes enceintes play 1 fait de la distortion sur les bassesMerci de votre aide

I’ve set the volume limit relatively low on a Sonos Move (20%), because of a toddler that thinks the only way to listen to music is turned all the way up.This is great and fantastic, until I go to put the speaker in sleep mode. It seems to look at the current volume level, think, “ah yes, 100%”, and then blasts its little sleep chime with all its  force, usually startling us.Is there a way to make the system chimes respect the volume limit?

My sonos speakers are often not available on airplay options even though my wifi is working fine.  I can’t see them in my Pandora app nor in my Sonos app.  I can see other airplay devices like my Apple TV but the sonos speakers won’t connect. Rebooting my iPhone X seems to help but not always. Sometimes when I reboot my phone the sonos speakers will then be available in my airplay options. Any tips to help them stay connected?  I have an Xfinity modem with the wifi turned off. I port the Xfinity modem into a Linksys Velop system with 3 nodes placed around my home. 

Regardless of the service (Spotify or Amazon Music), I find that music will play for no more than 5 seconds, and then cut out.My router is an Eero.I have a Beam/Sub/(2)Play One SL in the master bedroom, and a Play:5 Gen 2 in the adjoining master bath.I love Sonos when it works, and would like to add it throughout my home; however, it’s hard to justify the cost when it doesn’t always work.Sometimes, the surround system in the master bedroom doesn’t show up in the app at all, and the only way I can get music to play is through Airplay in the Spotify app, and this cuts out sometimes, as well.The main Eero station is connected to my router in the master bedroom, so I don’t think range is an issue?Please help!Thanks~-I3