Components and Architectural

HiOver the last couple of days I’ve lost the control connection to all my devices whether accessing via iOS14, Android7 or Windows10.  I’m not aware that anything on my network has changed.  Diag #1441113905 S2 ver 13.  All on same wifi ssid.I think I’ve tried everything, following the instructions for re-connection in the apps, and sometimes I get some progress, but now have nothing connected.  All devices re-booted, router re-booted, one Sonos factory reset.  I managed to connect a Play1 by connecting wired.  At this stage, I did a diagnostic and could see all the units in the Network page of the web diagnostics.  It then disappeared when I tried adding the other devices back.  I separately got my Play3 connected, but that disappeared when I tried to connect back a Play5 (it got through most of the setup, and failed at the last step after the app switches back to the wifi network in use.I factory reset a Play1 and this got through most of the steps of adding back, but failed at the l

All the Playbars stay on TV unless I change them.  The Arc says this after I turn the TV off for several minutes.  I have a Sonos Arc connected via e-ARC HDMI.  The TV sources are a Roku Ultra via HDMI and Tivo through a receiver via HDMI.   The problem I’ve been having is when I turn on the TV with either the Roku or Tivo, I frequently have to do all sorts of gymnastics to get the sound to come on at all and actually come out of the Arc.  I frequently have to turn the TV on and off or unplug the HDMI from the e-ARC and plug it back in, etc.  It has been frustrating.   One thing I’ve noticed is in the App, the Arc does not stay on TV input.  After about 10 minutes after turning the TV off the input within the app for the TV says, “Success! SONOS - Brilliant Sound”...which I have no idea why or what that is.  It's not like I’ve been playing other sources of sound.  I chatted with Sonos and they checked the diagnostics, said everything looked fine and basically said, “go call Sony”.   An

As of today, all of a sudden Apple Music won’t play - or plays one song, then stops.I’ve done the following:Unplugged then plugged back in the Sonos speaker Restarted my wifi router Reauthorized my Apple Music account Removed and then readdd my Apple Music accountNo matter what I do, the issue persists. I am able to play my Apple Music playlists using the native music app and airplay - I just can’t play Apple Music using the Sonos app.

At random times... my system starts by itself, often playing very loudly. This just started a couple months ago. Sometimes will start in middle of night, including the outdoor speakers. I have to figure out how to stop this! I tried disconnecting the system for a week while we were on vacation, but it did it again today when i plugged in the system again

This is so frustrating. After my last bout of “cannot connect” issues were solved (band steering) I thought I could settle down and just enjoy the music. Oh no that’s not to be. A few weeks back (I suspect after the last update) all my Gen 1 devices (Play 5 x 2 and one Connect) disappeared, leaving just my Play 1 visible. Several router and device reboots later I gave up and reset one of the Play 5s and the Play 1 to factory defaults (bad move - I should have reset the app first). Now I can’t get anything to connect for more than a few minutes, if that, and I’m in an endless loop of app reset, search for existing network, can’t find it, etc. I have one Play 5 (one that was not factory reset) connected to the router via ethernet. This sometimes appears, as does the Connect, but the whole thing is flaky. I managed to get music playing on the Play 5 for a brief time, but now the app can’t find the system again. Looking at my router, its appears that the Sonos products are constantly conne

Started having problems with Sonos App and speaker connectivity after last update. The speaker will only connect to wifi if it is basically next to the router. The WiFi has not changed and all other devices work fine in the house.

Buonasera ho acquistato da poco sistema sonos composto da sonos arc e 2 one sl la soundbar alcune volte emette un fruscio costante quando guardiamo la tv(è collegata tramite presa hdmi arc) da cosa può dipendere da un malfunzionamento della soundbar o una configurazione errata?Grazie Claudio Cappellini

I'm waiting for a contact from sonos to replace a speaker. An email should have arrived with the instructions to follow but 4 days have already passed and I have not received anything yet. it seems strange. what are the average times? I am in Italy...Sorry for my english...thank you

Hello everyone,I just purchased an extra sonos play 5(gen 1) second hand for my system (I have 2 other play 5 and one play3, all gen1), I’m trying to factory reset it but I cannot get the light to blink white and orange. When I plug in the spreaker, the white light goes on for 5 seconds and then turns itself off after. It does that wheter or not I attempt to do a factory reset.Of course the sonos app does not recognise it, even when plugged directly on the router.Any help would be very appreciated!thanks,

In my account there is an old SONOS bridge showing up. Since many years this is already on the junkyard.  How can I remove that bridge from my account?   

Hi there -I’m getting pretty annoyed at Sonos.  I have literally thousands of dollars invested and some basic problems The ARC cuts out with connected to my Samsung 85’ TV when switch between music and TV.  I cannot tell you how many times i’ve had to unplug the HDMI cable and plug it back in I have no idea how you are b2C company that doesn’t offer weekend support.  Literally when someone is having friends over and having a problem what do they do?  I’ve been in the customer support business for 20 years and i’ve never seen a B2C company that simply does not offer weekend support.  I work in tech as an exec during the week and this means i have to block off time to fix the Sonos product.  Absurd. My wife talked to your team at xmas and got me the Pro-Ject T1 SB based off the Sonos suggestion.   After months of research tuns out they gave the wrong advice and i need the BT or the Port.  And she tried to return it and they said no because of a 30 day policy.So hopefully someone can get

iOS 14; iPhone 6s; play1 I had S1 controller, had to update to S2, it loaded but when I am asked to accept view terms of use and then accept, just goes round in circles. I have uninstalled both apps and reinstalled but no difference. Turned phone and play1 off and on.Any ideas on how to get it installed?

478800960 Was just submitted.I am all of a sudden getting error 701 which a lot of people seem to be having.Any advice?

I'm having intermittent connection issues, primarily with Apple Music and Pandora. Also, some speakers are slow to connect and cut in and out. I submitted a diagnostic report with confirmation #1084998246

When playing to multiple pairs of Sonons SL 1’s the right channel will drop from one of the pairs.   Apple Music on current OS.  

Port upgrade always fails. Sonos support has not been able to provide a solution. I can play sonos radio if I don’t upgrade but have limited functionality when not upgrading. So am forced to an upgrade that does not work. The port has a LAN connection to internet. 

I had to switch up my internet connectivity so now my modem and router are located upstairs in a 1500 sf home (2011 construction). Hardware:Boost, 1 Playbar, 2 Play: 1s, all connected on SonosNet.  Samsung TV - 6400 (Model# UN55JU6400FXZA): set to Dolby Digital; connected to the house Wifi. Optical cable (brand new, just replaced the original cable that came with Sonos) from TV to Playbar. When I change TV audio source from optical to TV internal speakers, dropouts stop. When I move the optical cable from TV to cable box, dropouts stop. Also, when I did this, also reseated both ends of the optical cable and gently attempted to wiggle both ends to see if connections or ports were loose and this had no effect, so it seems connections are solid. When I change TV Dolby setting to PCM, dropouts decrease, but still present. When I play music using music services from the app (Pandora or Amazon Prime) or stream directly from third party app (Pandora or Amazon Prime), dropouts stop. When I mov

Sonos One (google assistant active) the alarm comes on about 1230 at night, almost each day if not all days. There are no alarms set in the app as in the kitchen. Can't understand why and how to stop it.The alarm is a sort of chimes sound not radio or playlist.

I have a problem with the alarm setting: I prefer the morning alarm with my radio station on my Sonos in the bedroom and bathroom.  Normally it works normally.  Though, my Sonos is also connected to my TV and every time I watched TV and Apple TV, the following morning, the boxes in the bedroom and bathroom can’t find my radio station and they play Sonos Chime instead as alarm.  Can I fix this?

I have the latest Sonos app, I am subscribed to Amazon Prime, therefore I assume I can play those two million songs that Sonos quote. However, every song I try to play, I get a message, ‘Go Unlimited. Listen to music… sign up here...’I don’t want to pay for an additional subscription. So, kind people, how can I play some music?Thank you for reading.

I have 6 sonos speakers -- Five, two Ones, two Moves and a Beam. WIth the new sonos update, I get error message 30 for one of the two Moves (other one works fine). I have tried everything. very frustrated. what do I do now?

My Sonos connect is flickering red light deliberately and not able to reset/ set up/ connect the network Can anyone please guide me thanks 🙏 

Hello, I’m changing my mail in Sonos profile and have no problem logging in.My problem is that it request to verify that new address but i don’t receive it.I double and tripple checked … the mail is correct. It’s just I don’t recive it while i can receive it on gmail (which i leave).  The new email is looking like xxx@ik.me  I even had to revert the mail back to the old one since i cannot post here if my mail is not validated. Regards,    Pasik

I used to be able to stream tv audio from my playbar connected to my tv on Sonos s1, but with Sonos s2 the audio breaks up on other speakers even though it is fine on the Sonos speakers setup for my tv. 

Hi, I have a Sonos connect, connected to a Technics amplifier receiver vis red/white cable, a turntable connected to the receiver as well, then a playbar, a sub and two ones. I’ve used for many years this configuration perfectly so I turn on the receiver and the turntable, then on the Sonos app s2 I select Audio Component Line-in choosing the speakers and then it used to work perfectly. Recently this has changed, the Audio Component Line-in keeps dropping from the app constantly and recovers it self. The wifi network is 2.4hz. I recently changed the channel to 11 (I used to have channel 6) but is still the same, I’ve also done a factory reset on all the speakers. Pretty frustrating about this, such a bad experience in a well known and expensive audio system. Can someone help with this, any suggestion.