I have a Amp connected to ethernet and and Sonos One connected in another room and was able to get them both showing up in app for a period. I had some issues and reset the amp twice but have an issue now where I can see the amp only on my laptop and the One on my other devices. I can’t seem to get them both to appear together and can’t see them on the same device ever. I have one wifi network and they’re all connected to the same network, the sonos both work as expected with the light indicators (solid white). 

Any ideas whats going on? I should be able to see the system even if someone else is playing music on them, correct? So it’s not an issue of having someone playing music I would assume. 

Thank you!