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Answered

Artwork/Now Playing Not Updating in App

  • March 27, 2021
  • 2 replies
  • 312 views
Fizzer
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Hey everyone,

 

I just started noticing an issue this morning in my Sonos app and I’m wondering if anyone else is running into this issue.

 

When I start a shuffle play, the album artwork displays and the playback time moves like normal. However, when it reaches the end of the track, the artwork will not update to the new song, and the playbar hangs at the end of the previous track.

 

It’s as though the system moves on to the next track, but the new track information doesn’t get processed/come in to the app.

 

Any thoughts on this? Thanks in advance.

Best answer by controlav

This can happen when the UPnP event stream is broken by something. Those events are how Controller apps know when status (eg the current track) changes. Restarting the app should always fix it. (Well unless you have a really terrible router).

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    2 replies

    Airgetlam
    • Airgetlam
    • March 28, 2021

    What’s the music source you’re playing? My guess is a slight connection issue where the callback to get the new art is failing, but there is enough buffer to cover the music stream. But submitting a diagnostic and calling Sonos directly would be my next move, if it were me. 

    Bruce
    controlav
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    • controlav
    • Lead Maestro
    • Answer
    • March 28, 2021

    This can happen when the UPnP event stream is broken by something. Those events are how Controller apps know when status (eg the current track) changes. Restarting the app should always fix it. (Well unless you have a really terrible router).

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Airgetlam
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