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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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  • Difference between latest Port and earlier Connect Gen2

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    EnEm

  • Connecting old hifi components to Sonos (via Port?)

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    stadb
5061 Topics
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AyngContributor I
posted in Components and Architectural
Connection Issues When Playing from Spotify

Hello Sonos Community. I am having an issue when playing music from Spotify. When I play music from Spotify on more than 4 units grouped together, the music will cut in/out between the speakers for about the first 30-45 seconds of the song. After the first 30-45 seconds then all the speakers will join in and play together in sync. When Spotify naturally goes to the next song the issue is not present, but if I select another song before the current song ends then the issue happens again. If I play from Spotify on 4 units or less then this issue doesn’t happen; when I select a song all 4 units will play immediately, or within the first few seconds. The issue is consistently happening when playing on more than 4 units. It also seems to only happen when playing from Spotify. If I play from my local library on my iPhone or from Soundcloud then the issue doesn’t happen. I have been working with Sonos support for about 2 months now with no luck, so I’m hoping maybe someone else has come acros

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goldenwunderContributor I
posted in Components and Architectural
Sonos connection very unreliable

So after updating to the new Controller - the connection to my Sonos system has become VERY unreliable. In all cases it is solved either by power cycling router or just waiting ages and keep trying. The router does drop out now and again - but even MS Teams can deal with glitches - so why is Sonos so bad at dealing with tiny blips in wifi ? Never happened on the old controller - seems like a windows vista moment for Sonos.

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Due-NorthContributor I
asked in Components and Architectural
Trying to run S1 and S2 separately

Since the push of S2 last year, I’ve moved all my Play 1 speakers to the S2 app. I also have a Connect:Amp that is only used in the summer-time in our pool shed, and my plan was to have it on S1 by itself. My issue is that my S1 setup seems to be confused, and still has all the Play 1 speakers on it, despite them being upgraded to the S2 OS, and successfully connected to the S2 App. It also has the Connect:Amp on the S1 App, so it is a blend of old and new, which is my problem. The Play 1 speakers show as errors in the S1 App, and the App itself says its need to do an upgrade before it will allow me to remove any speakers. However, because the Connect:Amp is in the S1 App, the upgrade always fails with an Error 9. So I can’t remove any speakers from the S1 App, and I can’t upgrade it to remove any speakers. I have no problems with my S2 App setup - it is running fine with the Play 1 speakers all connected properly. The only issue I have is with my S1 App. Is there an easy way to wipe m

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Widgett
WidgettContributor I
asked in Components and Architectural
Bits of audio missing from music

I’m sure there’s a better way to technically title this question, but I’m not sure what it is… So if this has been answered before, I do apologize… I had no idea what to call it to properly search for it. I noticed today that some of the audio from certain songs (and it could be all songs, I don’t have the most sensitive ear for things to tell--3 years in a rock band will do that to you) is missing. I don’t think an entire channel of audio is missing but I’m not sure. Here’s the best example I can give you: In this song, a weird cartoony voice says “Here we go!” after Mike Patton says “Here we go!” It happens around 3:37 in. https://youtu.be/apyj6H50QBU?t=212 On my Sonos system, that weird voice is missing completely. Not faint in the background somewhere, it’s just solid gone. No trace. If you weren’t expecting to hear it, you’d never know it was missing. Here’s what I found: That voice is gone: If I’m Airplaying an MP3 from iTunes on MacOS to Sonos If I’m Airplaying an MP3 from Music

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ohempelContributor I
asked in Components and Architectural
Tidal won't connect to Sonos speaker.

i can play tidal on my sonos play 1 from sonos app but not from tidal app because it won't connect

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AuthenticallyMeContributor I
posted in Components and Architectural
Sonos One and T-MOBILE home internet service

I just switched from Spectrum internet to T-MOBILE home internet but can't get my Sonos One speakers connected back to the WiFi. Does Sonos One work with T-MOBILE wireless home internet service? When I do the setup, it recognizes my T-Mobile network but my Sonos system can't be added to the network. Thanks for any help. I would hate to go back to Spectrum after I've cut the cord completely.

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dustMite149Contributor I
posted in Components and Architectural
Move will not hold Bluetooth connection

Really disappointed with my pair of Moves. While the wifi connection sounds and works decent, the Bluetooth mode is horrible. It invariably disconnects from Bluetooth on both my Note 10+ and S8. Bad enough that there's no stereo pairing but not maintaining a bluetooth connection is embarrassing.

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damasContributor II
posted in Components and Architectural
Port + Pre-amp making hissing sound

Got a Pro-ject turntable so bought the Port for it. Then was told to get a Pre-Amp which I did. Now having the following issues if I want to play streaming like Spotify then I have to unplug the connector to the Pre-Amp there‘a a buzzing sound when all is plugged in. It if I turn the volume really high then the buzzing sound is drowned but still there. any suggestions of what might be wrong. thanks

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elsalchicheroContributor I
posted in Components and Architectural
Turntable --> Preamp --> Connect --> Beam = very quiet

I have a Technics SL-1700MK2 turntable that is running to a Rolls VP29 Pre-amp to a Sonos Connect and then to a Sonos Beam. When I first set it up, without the pre-amp, the sound was very quiet and I had to have the Sonos volume all the way up just to hear anything. Then I added the pre-amp and it was fine. But soemtime recently it developed the same problem. I even sent the pre-amp back to Rolls under a warranty repalcement in case that was the issue. They returned me a brand new one but it’s still very quiet. If I turn the Sonos volume all the way up and sit right next to the speaker I can hear it, but that’s it. Any ideas?

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Christiane1991
Christiane1991Contributor I
asked in Components and Architectural
Unable to browse on YouTube music

Hello fam, Since two days Sonos doesn't show my Library music from YouTube , when i click on it its showing ( Unable to browse music ). I did the step with reauthorizer’s the app but didn't helped. Any idea's please how can i fix this problem ? Many thanks in advance,

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RogerJPTrending Lyricist I
posted in Components and Architectural
Playbar keeps switching to TV.

Approx once per day (not yet investigated if this is at a constant time), the Playbar, which I invariably keep tuned to TuneIn Classic FM when switched off, unilaterally switches to select TV Audio. It started doing this about a week ago having steadfastly stayed on Classic FM for many months beforehand barring the occasional power cut or network reset when it reverted to “No music selected”. I am on auto-update, so assume this “feature” coincided with a firmware update. Two reasons this should not happen. 1) there is no optical feed to the playbar, 2) The App switch “TV Autoplay” is off. A different Room (comprising a pair of Play 1 and a Sub) has a similar set-up, and steadfastly remains on Classic FM. This playbar in years gone by featured in a full surround system, but now stands alone as a simple radio - turn it on with the power button and up pipes classic FM. Having to dive into the App for this every time now is infuriating. Is this a known bug - and/or is there a workaround, p

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FilGovTrending Lyricist I
posted in Components and Architectural
Unable to browse YouTube Music playlist

I suddenly cannot browse my "Your Likes" YouTube Music playlist anymore, it says "Unable to browse music" (diagnostic 1592426814). How can this be fixed?

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DerekF
DerekFContributor II
asked in Components and Architectural
AirPlay mutes on paired speakers

Hoping I can get some help here… I have a pair of Sonos One SLs paired together as part of a wired Sonos setup; my Sonos Play:One is wired to my router. Everything works great… EXCEPT AirPlay to these speakers when they’re paired. What happens is at some point, the speakers both go silent after anywhere between a minute to an hour. The streaming app on my iPhone X (usually Apple Music) indicates that it’s still streaming, I can use the controls to play/pause playback, I see the scrub bar moving, songs are still advancing through the playlist, etc. but there’s no audio! I can even pause (silent) playback using the touch controls on top of the Sonos speakers which is registered by my iPhone, although I cannot restart playback. The only way for me to get audio back is to disconnect AirPlay from the speakers then reconnect to them, but the problem eventually (and usually quickly) returns. This ONLY happens when the speakers are paired. For testing, I unpaired them and I’ve streamed to one

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stefkrgerContributor I
posted in Components and Architectural
Trueplay on ARC: Baffled by iPhone differences!

Hi all, just wanted to share my experience while setting up Trueplay on an ARC because I find it hard to believe what I found. (All measurements done without phone cases, mics on both iPhones work generally as expected in everyday usage.) I have an iPhone X (2018) and a 1st generation iPhone SE (2016). When I got my ARC a few weeks back I set it up using my iPhone X. I immediately noticed a massive change in sound. The sound became a lot crisper, clearer but also way to sharp, hissy, with a complete lack of mid range and undefined, spongy bass. I have to say I’m a hobby audio engineer so I have somewhat trained ears as I listen on linear studio speakers on a regular basis. That’s not to say I expect my Home Theater setup to sound equally flat (otherwise I’d not have gone for Sonos speakers). However, the ARC after Trueplay tuning sounded just terrible. And I mean much worse then eg. my Sonos One. It was ok for Films when reducing treble by 2-3 steps, but music was almost unbearable. I

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NeedHelpNowContributor I
asked in Components and Architectural
Apple Music

We have Apple Music Family Sharing. My husband added his Apple account and my son added his account. However, when I try to add my account it will not allow me to. It allows me to add Apple Music but then for the log in, it is for my husband’s account and won’t let me sign in. It is the same result if I try to add Apple Music to Sonos on my phone or my Mac. I have no problems with directly using Apple Music on my Mac or phone. In other words, I can use my own Apple Music account. In trying to resolve the issue, I also discovered that I can not sign in to Sonos with my account information (email) and it automatically has my husband’s email and asks for that log in. I have deleted the Sonos apps and reinstalled with the same result on both my phone and Mac. What am I doing wrong?

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charlesnycTrending Lyricist I
posted in Components and Architectural
My Easiest, Best $80 DTS Solution For Arc = Samsung

I didn’t know about Sonos not supporting DTS until after I had purchased my Arc Surround System--ugh--and it never occurred to me that a premium audio company like Sonos wouldn’t support what remains the leading form of audio on what remains the best viewing experience for movies: UHD and Blu-ray discs. I have an Oppo 205 and was hopeful initially when I read various people report that Oppo does DTS to DD conversion on the fly. Let me confirm that IT. DOES. NOT. And I’m not sure why this misinformation persists, even in the face of Oppo stating unequivocally that they don’t offer this capability. Then I read a number of more complicated workarounds on Sonos and other audio forums, but I didn’t want to go through that much trouble kludging a solution for a system on which I had just spent $$$$. Finally I arrived at the Samsung blu-ray player solution--several models do DTS to DD conversion on the fly--but avoiding the crazy typical prices on ebay or Amazon for these long discontinued pl

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mgibson323Trending Lyricist I
asked in Components and Architectural
Suddenly Apple Music won't play

As of today, all of a sudden Apple Music won’t play - or plays one song, then stops. I’ve done the following: Unplugged then plugged back in the Sonos speaker Restarted my wifi router Reauthorized my Apple Music account Removed and then readdd my Apple Music account No matter what I do, the issue persists. I am able to play my Apple Music playlists using the native music app and airplay - I just can’t play Apple Music using the Sonos app.

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JcoccoContributor I
asked in Components and Architectural
system plays by itself

At random times... my system starts by itself, often playing very loudly. This just started a couple months ago. Sometimes will start in middle of night, including the outdoor speakers. I have to figure out how to stop this! I tried disconnecting the system for a week while we were on vacation, but it did it again today when i plugged in the system again

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User744741Contributor I
posted in Components and Architectural
Can't recover controller connection S2 (iOS / Android / Windows)

Hi Over the last couple of days I’ve lost the control connection to all my devices whether accessing via iOS14, Android7 or Windows10. I’m not aware that anything on my network has changed. Diag #1441113905 S2 ver 13. All on same wifi ssid. I think I’ve tried everything, following the instructions for re-connection in the apps, and sometimes I get some progress, but now have nothing connected. All devices re-booted, router re-booted, one Sonos factory reset. I managed to connect a Play1 by connecting wired. At this stage, I did a diagnostic and could see all the units in the Network page of the web diagnostics. It then disappeared when I tried adding the other devices back. I separately got my Play3 connected, but that disappeared when I tried to connect back a Play5 (it got through most of the setup, and failed at the last step after the app switches back to the wifi network in use. I factory reset a Play1 and this got through most of the steps of adding back, but failed at the last s

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AaronRContributor I
posted in Components and Architectural
Sonos Arc and Sony XBR65X850B - No sound frequently

All the Playbars stay on TV unless I change them. The Arc says this after I turn the TV off for several minutes. I have a Sonos Arc connected via e-ARC HDMI. The TV sources are a Roku Ultra via HDMI and Tivo through a receiver via HDMI. The problem I’ve been having is when I turn on the TV with either the Roku or Tivo, I frequently have to do all sorts of gymnastics to get the sound to come on at all and actually come out of the Arc. I frequently have to turn the TV on and off or unplug the HDMI from the e-ARC and plug it back in, etc. It has been frustrating. One thing I’ve noticed is in the App, the Arc does not stay on TV input. After about 10 minutes after turning the TV off the input within the app for the TV says, “Success! SONOS - Brilliant Sound”...which I have no idea why or what that is. It's not like I’ve been playing other sources of sound. I chatted with Sonos and they checked the diagnostics, said everything looked fine and basically said, “go call Sony”. And, yes, “TV Au

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JustCroozinTrending Lyricist I
asked in Components and Architectural
Lost connection - AGAIN

This is so frustrating. After my last bout of “cannot connect” issues were solved (band steering) I thought I could settle down and just enjoy the music. Oh no that’s not to be. A few weeks back (I suspect after the last update) all my Gen 1 devices (Play 5 x 2 and one Connect) disappeared, leaving just my Play 1 visible. Several router and device reboots later I gave up and reset one of the Play 5s and the Play 1 to factory defaults (bad move - I should have reset the app first). Now I can’t get anything to connect for more than a few minutes, if that, and I’m in an endless loop of app reset, search for existing network, can’t find it, etc. I have one Play 5 (one that was not factory reset) connected to the router via ethernet. This sometimes appears, as does the Connect, but the whole thing is flaky. I managed to get music playing on the Play 5 for a brief time, but now the app can’t find the system again. Looking at my router, its appears that the Sonos products are constantly conne

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Mdl50Contributor I
asked in Components and Architectural
Sonos One Connectivity Issue

Started having problems with Sonos App and speaker connectivity after last update. The speaker will only connect to wifi if it is basically next to the router. The WiFi has not changed and all other devices work fine in the house.

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DeathwalkerContributor I
posted in Components and Architectural
Feedback and buzzing/whine.

I’m getting feedback/whine from my system whenever I play my music. I have a Reloop Turn 3 with built in PreAmp. I am connected by an RCA- Y cable to a Sonos 5 G2 and a Sonos 1 via wifi. The feedback occurs even on the Sonos 1 in a separate room. It’s not a constant whine but intermittent.

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kkfraxxContributor I
asked in Components and Architectural
average replacement time

I'm waiting for a contact from sonos to replace a speaker. An email should have arrived with the instructions to follow but 4 days have already passed and I have not received anything yet. it seems strange. what are the average times? I am in Italy...Sorry for my english...thank you

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James L.
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hennningContributor I
asked in Components and Architectural
Upgrade - wrong inventory

In my account there is an old SONOS bridge showing up. Since many years this is already on the junkyard. How can I remove that bridge from my account?

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