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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,905 Topics
  • 27,246 Replies
Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4905 Topics
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Alanoix444
posted in Components and Architectural
Trueplay calibration impossible, why ?

Hi,Since one year, I cannot calibrate my 2 speakers Sonos One with my iPhone. The Sonos app tells me that there is extraneous noise even though there is none in my house. I deactivated the bluetooth, unplugged the refrigerator ... Nothing works! Can anybody help me ? Thank you !

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A
3 years ago
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Chompy5Contributor I
asked in Components and Architectural
Sonos HD keeps cutting out due to network speed

Diagnostic: 1638506913I’ve had intermittent problems with connectivity, but much worse with Sonos HD. Each speaker keeps cutting in and out when I try to play it in the main room with 4xplay5 and 4xplay1 grouped together. Tried a wireless config using a Linksys mesh (VELOP) and also a Boost. Neither make a difference.I love Sonos, but I think I’ve just got too many speakers and the whole system (even the app) has slowed right down.4xplay56xsonos12xplay11xsub1xplaybar1xbeam2xsymfonisk Any help appreciated...

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Xander P
3 years ago
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CallemanContributor I
asked in Components and Architectural
Sonos Move Alarm cant be disabled when in bluetooth and away from home network

Hi,My new Sonos move have an alarm set at 6:45 mon-fri at home. This week I have the speaker with me for vacation and uses the bluetooth feature on the speaker. Every morning I wake up at 6:45 because the Move decides that it should keep the alarm. I cant turn it off because the Move is not set up for the Sonos network. Only solution I found is to reset the speaker (you need a charger and cant do this with only battery?) and then setup the speaker again with a new network. Shouldnt the alarm be disabled for travel? Regards,Carl

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James L.
3 years ago
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granify1800Contributor I
posted in Components and Architectural
Sonos One SL Not Connecting after Power Outage

Hello,I am located in Austin, Texas, which had severe winter weather two weeks ago. During the winter weather, power was out at our office and somehow our wifi router reset. After AT&T came out to set up the internet once again, even though it has the same network name, you had to reconnect. At the time, the Sonos system (two One SL + Beam) were not showing in the app. To troubleshoot I have:Restarted the router Uninstalled and reinstalled the Sonos App Unplugged and plugged back in the One SL Tried factory resetStill, the speaker will not show up in the app (the “System”) section is grayed out. When I go to “select your product” to repair, it does not detect the speaker. Please help!Sarah

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G
3 years ago
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LaurawakContributor I
asked in Components and Architectural
Sonos update

Hi I changed WiFi router and since then have not been able to use my Sonos one. I ended up resetting to factory settings and it found it, chimed that it was connected. However, it says it needs an update but every time comes back with error 30 or error 1013.  I have deleted apps restarted everything and managed to connect my sonos play but the one just shows the error.  Any suggestions  thanks Laura 

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Corry P
3 years ago
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RhythmandRhymeContributor II
asked in Components and Architectural
One of two ‘One’ speakers will not update

I’m in a perpetual error code 30 with one of two ‘one’ speakers.they have been in storage and on setting them up one updated fine and the other is stuck on updating and then fails right at the end with error code 30 so far I have unplugged the other functioning speaker and tried to set up hard wired to the router and it says up to date and then tries to update again and fails showing version 11.1  just can’t seem to get round this! Any ideas? 

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Corry P
3 years ago
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N7UKAvid Contributor I
posted in Components and Architectural
Can't get Bose 2008 Lifestyle Howeide Powered Speakers to work with AMP

I have 10 Sonos ZP100s connected to 2008 Bose Lifestyle speakers. In readiness for upgrading to S2, I have bought an AMP to check it works with the Bose speakers. What happens (using S1) is that I can inititally get sound (good quality) but when the music stops playing, after 2 minutes there is a very loud hum.Are these speakers compatible with the AMP?ThanksPS the Bose speakers have 6 ‘code’ switches; all have to be in the UP position for Sonos to work - but then you get the hum, so it does not seem to be a matter of configuring those.

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106rallye
3 years ago
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NJSSEnthusiast I
asked in Components and Architectural
BBC Radio 4 not available

I have been a Sonos user for many years.Today BBC Radio 4 is “Nor supported” I have tried selecting from:-Sonos Radio - which I have used of late, and former channelsRadioplayer; andTuneInI have tired selecting from 2 different Android devices, where I have checked that the app is updated and from my Windows 10 PC - without success.URGENT hel please. NJSS

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J
3 years ago
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doldfieldContributor I
asked in Components and Architectural
Sonos One doesn't reconnect to SonosNet when router reboots.

This started happening about a year ago.  I have a Sonos One wired to my router, and a Playbar and two more Sonos Ones (in separate rooms) connected on the SonosNet network.  Everything works fine, until the router reboots due to a power outage or other reason.  When the SonosNet network comes back up only the wired Sonos One and the Playbar are recognized.  I have to unplug and plug back in the other two Sonos Ones for them to be recognized again.Any ideas on what might be causing this?  I’ve tried changing the wireless channel, resetting the speakers and swapping out the wired Sonos One.  No luck with any of it.  Thanks in advance. 

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Airgetlam
3 years ago
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Stan-USContributor I
asked in Components and Architectural
Sonos Generating Huge Network Traffic

Hi there, In the past few month, Comcast warned me of that i was reaching my maximum internet quota (1.3T). As we are 5 users all day on Webex/Zoom… I thought it was ok, until my friends who are in similar family setup told me that they used less than half of this traffic. As i logged on my WIFI i found out that Sonos was the generating humongous traffic compared to other devices (x300 vs the 2nd active user). While we use our Sonos system quite a lot, it seems very weird that it jams my Internet connection like this.  Any clue ?  ThanksStan   

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Stanley_4
3 years ago
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CR79Contributor I
asked in Components and Architectural
random music blaring middle of the night

One of our amps has just started blaring out rap music (that none of us would listen to) incredibly loudly in the middle of the night at a volume we would never use.  Any help? 

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C
3 years ago
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spoonekTrending Lyricist I
asked in Components and Architectural
"New" S1 components no longer work on the S1 app?!?

New setup: I have a Playbar, Sub (Gen2), two Ones and two connect:amps. They have all been factory reset.  All of these are compatible with the S1 app per the Sonos webpage.  I have the Playbar directly connected to the router, nothing else is connected.  My phone is on wifi running the S1 app.  I run the setup process and the S1 app sees the Playbar after I press the two buttons and hear the chime.  Once the progress bar stops though I’m being told that the Playbar is not compatible with the S1 app and I need to use the S2 app.  (error message below)Did something change on the S1 app to prevent these previously accepted devices from being added?  I’m confused as to why I’m getting this message.   

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S
3 years ago
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User185548Contributor II
asked in Components and Architectural
Playbar installation

I am trying to install a new playbar. The system finds the playbar and then asks me to push the play/pause button and volume up. I do so and hear the chime. But nothing happens afterward. The app stays waiting for me to push both buttons and doesn’t move forward. Does anybody know how to solve this issue? thanks. 

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Ken_Griffiths
3 years ago
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SFab_Contributor I
asked in Components and Architectural
Connect:Amp Boot Loop

Hi, two days ago my Connect:Amp (on S2) lost connectivity with the Sonos App and started to blink white, after unplugging and plugging it a few times it did the same white flashing OR orange flashing, tried a factory reset, and now it does the same white flashing, also tried connecting it via ethernet but it just doesn't work and it doesn't stablish a connection with the switch or wifi, pressing the MUTE | VOL+ does nothing and idk what else to do. Thanks

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S
3 years ago
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SonosConvertContributor I
posted in Components and Architectural
Dropouts in party mode

 I keep getting dropouts in party mode. Rarely any errors reported in the app that I can see.The signals all seem strong enough but I have noticed that the Kitchen unit (the newest device!) does suffer some packet loss.Any ideas. I’ve tried using the home wifi which just gave buffering problems all the time so have stuck with sonosnet.Any ideas of other places to look for clues as to the problem? The system is on channel 11 and a wifi scan shows that nothing else is on this channel.Thanks for any ideas……. 

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Airgetlam
3 years ago
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MattelidenContributor I
asked in Components and Architectural
AirPlay breaks stereo pair (only plays to one of the two)

Hi, Have a set of Fives set up as stereo pair supported by a sub. Stream content from Sonos app works flawless. But when using Airplay, it only stream to one of the two speakers. And to get them working again, I need to re-configure the stereo configuration. (After an Airplay stream, it destroys the stereo setup even streaming from the Sonos app, even configuration is show present. After re-setup it works again.) I have tried to stream directly from Spotify app and using generic Airplay stream from other source with same results. Narrow issue down to Airplay+Stereo Pair in Sonos. Have all the latest soft- and firmware with only iOS devices used in house hold. Tried from different iOS devices with same results.  Suspect IP for stereo pair is ignored by Airplay and stream is sent directly to ‘first speaker’ in pair setup. That would suggest Airplay destination is wrongly flagged by Sonos app. No idea on how to fix that and that would be a bug in Sonos app, if my suspicions are correct. S

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Corry P
3 years ago
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BlasiContributor I
asked in Components and Architectural
No Sonos connection in app

Why my sonos one gen 2 connect to wifi for 2 minutes and then lost for 10 days?

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Corry P
3 years ago
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themountainsContributor I
asked in Components and Architectural
spotify can’t connect or add songs to queue

Hi, I have run into some issues with my Sonos and Spotify. Sonos can’t add songs to the queue, sometimes Sonos can’t connect to Spotify, I have seen errors 701 and 1001. I have searched through the support pages and have tried to solve it myself first. What have I missed?I have two Sonos play 1’s and a sub in one group, and another Play 1 in a different group (room).  Here’s what I already tried:Reset/reboot routerRestart Sonos hardwareAssign static Ip'sReinstall Sonos appAlso all of the above in different order I should mention that it has worked without problems for years. I have the problems a few weeks now. I have sent a diagnostics report to Sonos (1635708822). I don't know if any of you have access to that? It's a report just a few minutes after restarting router and sonos, and the problems where there… I am hoping for some insight from you :-) Thanks!

3063
T
3 years ago
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BarrypgTrending Lyricist I
asked in Components and Architectural
Can't view Sonos Move using a UPnP Bridge plugin inside Logitech Media Server (LMS)

Sometimes, I like to use Logitech Media Server (LMS) in addition to the Sonos app to control my Sonos devices. I have Sonos Move and a Sonos Play 5 (2nd edition). I installed a plugin in LMS called “UPNP/DLNA bridge”, so I can use desktop LMS and an app on my iPhone called Ipeng to control non-Squeezebox devices, including my 2 Sonos devices.After installing the bridge plugin, I was able to initially see both my Sonos Move and my Sonos Play 5.However, after about an hour, the Sonos Move disappeared from the list of available devices in LMS. What’s strange is that I can still view Sonos Play 5 and my Samsung TV (in addition to my Squeezebox Boom and Squeezebox Radio) in LMS.When I open the list of plugins, under the list of "Players currently in the configuration file", the Sonos Move still is listed. I've tried hitting the "restart" button next to "Start the Bridge" but didn't work. I also tried rebooting the Sonos Move too. I can view both Sonos devices in my Sonos app, but again, I c

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Corry P
3 years ago
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CesarAContributor I
asked in Components and Architectural
I'm having error: Unable to play the connection to Spotify was lost.

Hi,I'm having error: Unable to play -title- the connection to Spotify was lost I tried:Reboot router Reinstall Sonos App Reboot Sonos speakers Factory reset router Factory reset Sonos speaker Upgrade FW of router. I have router Asus ZenWiFi AX with FW: 9.0.0.4.386_41994I submited a support diagnostic with number: 616129017. I hope you can help me.

8152
C
3 years ago
I
iGerbilContributor I
asked in Components and Architectural
Problem in reconfiguring Symfonisk speaker

My Symfonisk speaker was working fine until a few months ago. Then it started to not being visible from the app (or being seen over AirPlay2). Only after force killing and restarting the app a few times the unit would wake up and become visible. Now this is not happening anymore, so I decided to reset and reconfigure the unit. The app finds the unit and seems to start configuration (sound is playing) but after a while it says that it lost connection, to power down and then on again the Symfonisk unit. Went through the process many times but always same results. Things already tried based on other posts found in the community: moved speaker closer to the router connected speaker to router via ethernet cable deleted and reinstalled app on my iPhoneDoes anyone have an idea of how to solve this problem?

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buzz
3 years ago
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DCSPContributor I
asked in Components and Architectural
Unable to connect in Sonos app

HiI feel like there is an issue with the app,  I have Ones with Alexa, and if I go away for a day or so, and I come back and try to use the Sonos app it says it’s unable to find my devices on the network.  However they are on the network, there are no issues with my network, if I give the speakers an Alexa command they respond as expected even though the Sonos app doesn’t find them.  The only way to get them to function with the app again is to unplug them and plug them back in again then everything functions until they sit for awhile, which is getting to be a pain.  Thanks   

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Ken_Griffiths
3 years ago
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SThanContributor I
asked in Components and Architectural
Connect:AMP Line In audio not working

I have 4 Connect:AMPs and 1 Connect (Gen2). Two of the Connect AMPs have Line-In connections from TVs - Kitchen and Bedroom. The set up was done two years ago, and has been working well until recently. Now, if I select Line-In on the app, it indicates active audio (wavy thing), however there’s no sound from the speakers. I tried both the line-ins separately on the respective rooms’ Connect AMPs and also on Connect AMPs in other rooms - no use. However, all play streaming music (from local PC) and internet radio stations well. Only problem is with Line-In on both the AMPs. Any help would be greatly appreciated.  (submitted diagnostics - 44375962).

4514
S
3 years ago
M
Mus!cManContributor I
asked in Components and Architectural
Speaker is “hidden”

I have two Sonos 1 speakers and one says it is “hidden.” I’ve completed the steps in the previous community thread and it still won’t come out of hiding. 

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controlav
3 years ago
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ClarebearContributor I
asked in Components and Architectural
Sonos Offline

The app Says my sonos one is offline when trying to connect with other device, have tried turning on and off any suggestions please

291
Ken_Griffiths
3 years ago
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