Components and Architectural

We just bought a couple of new Sonos One SL’s, and aren’t able to add them to our system.  When trying to set them up, they get found, but the setup process doesn’t finish.  We get to the chime step, but the connection never completes.We added a couple of new One SL’s last fall, so they should be compatible.  We did replace the wi-fi router, but our Connect:Amp is hard wired to the internet.  Rebooted everything.We’re still running Sonos S1 on an iPhone, since we have non-compatible devices (an old Connect:Amp).Any thoughts?Thanks!

I have two Sonos ONE SL set up in stereo mode in one room, and a Sonos ARC in another room. Both don’t work with AirPlay 2 from a MacBook Pro.The spakers are set up correctly and I can play using Spotify Connect from the iPhone app and from the Spotify desktop app. There is no audio coming through AirPlay 2 though, no matter what I try the connection is established (as visibile from the app reporting that AirPlay 2 is initiated) but there is no audio at all. Also volume controls and play/pause seem to work, yet no sound. I have submitted diagnostic information # 1477170668.

I have had my system for a number of years and last changed by router (BT Smarthub 2) a year ago and have no problems whatsoever until recently.  My whole system no keeps disappearing so you cannot see it from the controller device.  It isn’t the controller as we use multiple devices ( all Apple) and on each device it will say that it can’t find the system.  My system is a play bar + sub and 2 play 1’s in the living room and 2 more play 1 s in other rooms.   Once the system disappears, if you reset the router it will return but often only for a short while and then connection will be lost again.If you log into the router it says all the devices are still connected.  (As are the devices) used as controllers If you connect the play bar by Ethernet the whole system is rediscovered.  Doing the same for other devices is less successful.  The individual device may return but play is interrupted.  If the keeping the play bar connected to Ethernet is a long term solution then I can look at thi

Hello  I have a problem with some alarms to play radio at wakeup time that trigger the sonos chimes systematically. I have tried twice to troubleshoot through the sonos support chat but I’m very frustrated as they propose basic troubleshooting (have you rebooted the router, can you reboot the speakers, did you delete and recreate the alarm, did you reinstall the app, etc) and we turn in circles and waste time. I have requested to escalate my request but I don’t manage to get attention from the right talent. It is frustrating.  Here is my scenario. Got speakers in almost every room of the house. Recently I upgraded all system to gen2 and replaced two PLAY5 from gen1 to gen2. I got a PLAY 5 in my bedroom, wired, and it has an alarm to play a radio news channel at 7:00 - well I always get the sonos chime. 7 minutes later I have another alarm to play radio music - it works always.Even more when the sonos chime is plaing I just need to push the stop/play button twice to switch from chime to

Hello,We are new to sonos and have recently purchased 3 play 5’s. We are all using android phones and are all experiencing the same issue… losing the wifi connection with the controller.We live in a large house (6000sq ft) and the speakers are outside in our outdoor living area. Our router is centrally located on the top floor of the house. I am using a sonos boost. Everything works perfectly when we are in our home. Its just when we go out side… the controller appears to lose wifi coverage making it difficult to connect to speakers, change songs… etc.Not sure what to do… whether to get a WIFI extender, if so, which one? indoor or outdoor? or use a mesh router?Any help would be appreciated...

Hi all,Hope to get some help with an issue we have been having for some time. We operate a yoga studio and have Sonos equipment throughout. Our teachers bring their own devices with their own music so we’re dealing with multiple makes/models and streaming services. Some staff use the Sonos Controller app, others do not.In one of our studios we have two Play:1 devices (wifi) and a Play:5 (gen 2) device (ethernet). Sometimes we are not able to connect to the speakers via Airplay on an Apple device. I get the “cannot connect” error. This seems to affect mostly the hard-wired Play:5. What I found is that if I can connect one of the speakers, usually one of the Play:1 models, then I can group the speakers via the controller app on my PC and the speakers will immediately work. It’s almost like the controller has a ‘lock’ on the speakers and is refusing the AirPlay connection, even when no music is playing and the previous user has left the building. So even though I have a work-around, I’d l

The Sonos app has been getting worse and worse in terms of connecting to my systems.  A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear.  Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.They are connected to the network fine and can stream music, just I cannot talk to them using the app.  Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.

himy sonos MOVE disappeared from my system so i followed all solutions on website to add missing product.  it was recognized and all was well until the next day and the same issue arose.  when i followed solutions again, it now says it is not registered and when i try to finish adding move to system the error message says contact customer care.added to this, the microphone is now not working so i cannot ask ALexa to play etc..when i press the MIC nothing happens.any ideas?thanks 

Hi there, why if I switch from music to tv the audio level is set to zero then i have to level it up again? Thanks Mod Edit: edited for clarity

Diagnostic: 1552642786 Move has worked perfectly since purchase.However, it has recently just dropped off the app and can’t get it to work.  Have reset the speaker and also the router and it appeared for a while, then it goes again.  If I manually turn the speaker off it reappears within the app saying offline…Please can someone take a look at this as it is really frustrating.ThanksDaniel 

Hi, I recently changed my router.The router supports both 2.4 and 5.0. When I try to reset my Sonos to the new router, I get to the point that speaker does the chime noise, but then the speaker says that my speaker is not up to date and then forcefully exits the reconnection wizard.  How do I either update the speaker, or ultimately reconnect my speaker to the router? ​​​​​My fear is that the Sonos is bricked and requires it be updated before changing the network. Please tell me at least that's not true! Extra information:I have one play 3, and two play 1. I have BT infinity, home hub 2.  

Just set up my Roam. Works great with Airplay 2 from my Apple devices. No problem selecting the Roam speaker to play from the Airplay2 icon. However, the Home app cannot find the Roam. I just get a never ending spinning icon. (I have iOS 14.4.2 on my phone, which is the latest version as of today).I tried powering on/off the Roam, then went full nuclear are reset it. I’m not sure what the next step would be...or maybe I missed a step in the setup. 

Hi everyone, bought a new beam yesterday and followed the instructions on how to connect, however i keep getting a message firstly- we can’t find Sonos on my network,i press ‘yes’,then goes to-do you want to add ‘yes’then-make sure all your products are powered on ‘find system’we couldn’t find a sonos on this account ‘done’.So things I have done- put the app on another phone- no success, have put an erthnet-no success- rebooted-again no success-moved the unit closer to my router-no success.  In my wifi settings I do have the sonos sending a signal out and I have been back to the shop who confirmed it is working.any thoughts or advice would be helpful.Phil

I’ve got the s2 app and have struggled with connectivity. Every time I open the app it won’t connect to the speakers. I’ve now tried changing channels on my router and resetting everything from scratch so router, both play 3’s and play  1’s as I have two of each. I now cannot get the speaker to connect at all. The app sees them, asks me to go through the motions of setting them up which seems very slow now. Then at the end says it’s done everything but says the speakers cannot be seen in the app and to switch them off and back on to complete the process. When I do that nothing happens and I go back to the beginning. Absolutely desperate for help as I’ve tried calling Sonos only to keep being told they are closed even though I’m calling during their advertised office hours. 

Using the S2 app on my iphone XS it says unable to connect to Sonos.If I switch my phone off then back on it will connect but if I then quit the app, restart it and try to connect I have the unable to connect message again. Any suggestions?

RE: Roam - automatic / seamless change between Bluetooth and Wi-Fi while continuing to play music with my doing nothing / taking no action.Yes, Roam is paired with my iPhone’s Bluetooth.***I don’t understand the automatic switching feature ... I still don’t have the following answers to my questions for the Roam:1. I am playing a song on Wi-Fi at home using my Spotify App. If I leave my home in the car, will the song continue to play without my doing nothing / talking no action as Roam will automatically connect to Bluetooth to continue playing the music?2. I am playing a song on Wi-Fi at home using my Spotify via. the Sonos App. If I leave my home in the car, will the song continue to play without my doing nothing / talking no action as Roam will automatically connect to Bluetooth to continue playing the music?3. I am playing a song using Bluetooth in my car using my Spotify App. When I enter my home, will the song continue to play without my doing nothing / talking no action as Roam

I have an Old playbar, it no loger Works proberbly on wifi. The Music is playing on and of. If I group it with my Sonos one. The one pays the music without trouble, but the music from the soundbar comes and goes. it works fine with an Ethernet cable, and with the tv. So can I change the WiFi unit?

I can’t switch my roam on,orange light just stays on,tried all the usual, holding for five secs etc, but nothing happens  Please help  I

Just set up the Roam yesterday, and there are ‘jumps’ during playback from the television audio.  Any solution for this?

Hi,I’ve had my Sonos system set up in my current house for a few years, 3 Play 1s, a One and a connect amp.  Recently the Sonos app seems to lose connection with the system and all of the devices (except the one - assuming this is to do with the air play functionality) disappear.  This does not happen all of the time but I would say recently 75% of the time I open the app, the speakers aren’t there.  I haven’t changed anything in regard to my wifi or router recently.  I’ve followed the fixes and resetting the router seems to make the app find the speakers again but the fix doesn’t last. Usually the next day they are missing again. I don’t want to have to reset my router every day! There is no issue with the speakers themselves or the WiFi. While the speakers are missing from the Sonos app they are visible and working through the Alexa app. Any ideas on how I can fix this would be most welcome. Thanks

I’m in the process of upgradng from a Sonos Connect to a Port.Before I do so I’m trying to test the connectivity between the Connect and my amp, to see if the amp is up to the job.  I’ve gone and purchased what I’m told is a coax digital cable (a Digitech WV7304 from Jaycar), and connected it to the “coax” output on the Connect but just can’t make it work.  I was previously using the “optical” output port and that was working fine.  (So all I’ve done is replace the optical cable with what I’m told is a digital coax cable; my thinking being that if I can make the new cable work with the Connect then I should be fine to go ahead and purchase the Port.)So my question is, what exactly is a digital coax cable, and does this differ from a modern rca/rca cable?  Have I gone an purchased the wrong cable, or do I have some other (hidden) problem??Thanks.

I have a Sonos one and recently when I play BBC Sounds or Spotify on my iPhone 12 pro  (ios 14.4.2) and try to stream via airplay to the Sonos is get a message saying it can not connect. When I go into the Sonos app it’s says “unable to connect..)I’ve tried all the standard fixes … switching off and on. Switching the router off and on and resetting the Sonos. Any ideas? 

I seem to be having trouble with mu Sonos amp in that the sound quality is aweful. I have tried numerous speaker setups including Tannoy floor standing speakers, kef wall mounted speakers and most recently harmen kardon speakers, all setups with and without subwoofer. I have also hooked up the speakers to other amps and finding a huge increase in quality using different amps. The sound from the sonos amp always seems to sound underwattery, thats the best way I cam describe it but its missing clarity in Bass and Mid. This is particularly noticable when I have started using it for my TV audio, and the result is it is very hard to understand speech. Can anyone help/advise? All the sonos ones, and sonos move in the house sound great so im at a loss with the amp, especially when using high quality speakers. Thanks, Lewis

Hi,is anyone else getting an access denied when trying to listen to any music application. At first it was only doing it to Sonos radio and now Apple Music and Pandora are giving me the same error. I verify verify the app is updated and so is my system.  Someone else suggested to reauthorize the music apps and it worked. 

Hi all I have an existing Sonos system and the S2 app installed on my iPhone.  For various reasons, I have reset the app on my iPhone, deleted it, reinstalled it and tried to reconnect to my existing system. The whole process seems to have gone fine, and I now have my S2 app reconnected to the existing Sonos system.  The odd thing is that on completing the reconnection, I got the message, “This feature is not available in store mode”.  No further messages or issues.  Is this just a bug, or is there an underlying issue for me to look at?Thanks