Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,754 Topics
  • 21,237 Replies

3754 Topics

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shanebentonContributor I
asked in Components and Architectural

Sonos causing Mac crash

I’m on the latest macOS Catalina 10.15, and my Sonos controller is up to date. On three occasions recently opening the controller on my Mac has caused the whole computer to instantly crash - I’m hoping someone might have an idea why? Thanks, Shane

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W
2 years ago
Lovetoflyfish
LovetoflyfishContributor I
asked in Components and Architectural

Unable to Connect Move After Changing Router

Help, please!I am unable to connect my Sonos Move to a new wireless router in my home.I have reset the move and I see a quick blip (half a second, at best) of the screen as if the app sees and identifies it as a Move, but then it quickly goes back to the “searching for nearby products...”screen.I welcome any tips, suggested order of steps, whatever, thank you! 

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Simon B
2 years ago
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JA1Contributor I
asked in Components and Architectural

My Sonos

I have just lost all “My Sonos” favourites. Can they be restored to a previous time? Cheers JA1

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controlav
2 years ago
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willphillipsonContributor I
asked in Components and Architectural

New network. No Sonos

Long story short, I upgraded my ISP connection, which prompted me to upgrade my router/firewall. I also decided to replace my very noisy dying switch. Result, great network, but Sonos is being very difficult. First, Apple Music stopped working. Couldn’t fix it. So being an idiot, I factory reset all of my Sonos. Managed to get 4 Play:1 connected (3 rooms, one each, except for one room with a pair). Now, trying to add any more Sonos results in a network problem on the last step of the process.My network: BT Openreach → Fortigate 80F → Netgear 752TPv2 → Ruckus APBT Openreach = ISP termination point in my house. CAT 6 connection to Router Fortigate 80F = Router & Firewall Netgear 752TPv2 = 48 port switch Ruckus AP = WiFi access points. All are wired to switch, so not a mesh network.Everything used to work prior to the router and switch upgrade.I’ve tried changing the MTU on the router; I’ve adjusted STP settings on the switch, and enabled “Forward BPDU while STP Disabled”. Nothing see

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Paul A
2 years ago
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agrovenstein92Contributor I
asked in Components and Architectural

Feature Request; Fade In or directly to requested volume

Hi there,I'm new on the community but would like to explain my feature request (Excuse me if in the wrong Sub Forum).Would like to play a alarm tune via alarm section.But when the system is at 10% volume and would like to play my alarm tune at 75% the volume will fade in. But as my alarm tune is 3 seconds. the volume is around 18% when the tune is already over.Would be nice and handy if you can choose when creating the alarm if you would like to have fade in or directly the requested volume for multiple purposes.Is this possible to create in future update? Thanks!

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Paul A
2 years ago
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martian4realContributor I
asked in Components and Architectural

Unable to connect Apple Music through S1 App

Ive moved house and had to re set my system up with a new router.  Everything has worked ok wish until I try and link my Apple Music subscription.  When I attempt to link I either get a message saying “There has been a problem, try later”. or I get a message saying “error please ensure you've updated to the lates version of the Apple Music app”Things I’ve tried:-Updating IOS Deleting Apple Music and reinstalling Deleting sonos and re setting up the system again Resetting each speakerHelp

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Airgetlam
2 years ago
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BRDBRGHContributor I
asked in Components and Architectural

Upgrade Sonos S2 - no 'foreign' radio station - no Spotifity

I’ve recently upgraded to  Sonos S2. And since then all radio stations outside of the UK do not work as well as Spotify. The latter connects but then ‘breaks’ down.Anybody have any clue?Thanks for the help.

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2 years ago
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PhiloLynottContributor I
posted in Components and Architectural

Sonos One disconnected overnight "WiFi password incorrect" fix.

Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → Enter your new router created password → should work!I am creating this as hopefully my first and last post on this community thread.=============================================I have spent the last 2 hours troubleshooting this issue, so creating this in the hope that this helps you further. Hopefully this will improve my karma!I went to sleep last night with the Sonos One speaker working perfectly, with a smile in the corner of my mouth. Waking up, the Speaker was essentially a brick, went through the “whats wrong” troubleshooting several times via the app to no positive effect.Then, I eventually got the “enter your wifi” option, entered my password, and got “password is incorrect”. I thoug

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controlav
2 years ago
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SonosUser#HelpContributor I
asked in Components and Architectural

Sonos Playbar

Good Evening,We replaced our router and have read through the message boards/followed the app without success. An Ethernet connection is not an option due to installation distance (on wall with all wires behind drywall).Is our best and only recourse a reboot? I have updated my Sonos app/etc.  Thank you! 

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controlav
2 years ago
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Maurizio_1Contributor I
asked in Components and Architectural

Few ms delay between One and Port

I have many speakers. I grouped a Sonos One and a Port (the port is sending his output line to a Yamaha amplifier) but there is a few ms delay between the two sounds. I tried to set the sound compression to none and to change the WiFi channel but nothing changes. I’m going mad… I sent the diagnostic and its number is 862404893 (in case someone from the support sees it...). I had this issue since I installed the system, I tried to plug, restart, change the input in the Yamaha Amplifier (RX-V375). I used to have the Connect and a Play:1 connected in the same configuration but I never had an issue, but then I upgraded the system due to the S2 app compatibility. Any other in the same situation? Thank you! 

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M
2 years ago
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Daxman27Contributor I
asked in Components and Architectural

Random chime noise coming out of the speakers

This is my first Sonos system. Arc, Sub and 2 SLs setup as a soround system in my tv room. So far I really like the system, however I am getting a random chime tone coming out the speakers that I cannot identify. It is like a system notification. It is becoming very annoying. No lights or anything else just the chime. Any ideas or suggestions on what this might be? Thanks.

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D
2 years ago
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paulzContributor I
asked in Components and Architectural

Sonos app not working

I have the Sonos app installed on both an iPad and an iPhone. Suddenly the app stopped working on my iPhone. The error message says “can’t find system.” The app still works fine on the iPad. Suggestions appreciated!

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controlav
2 years ago
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tom_desloovereContributor I
asked in Components and Architectural

Sonos unable to play songs from Spotify

My 100% S1 Sonos installation cannot play songs from Spotify anymore. Playing directly from Spotify app works fine, so not network/firewall/internet issues, but when I try the same via Sonos app, I get “unable to play XYZ - connect op Spotify was lost”. Also Spotify connect does nog work via Sonos speakers. I already reauthorised Spotify service and even removed and re-added spotify service again to Sonos system … no luck … nog music via Spotify … one of the main sources for playing music for my family … what could be wrong?submitted diagnostic report 1047707724

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Ken_Griffiths
2 years ago
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brharveyContributor I
asked in Components and Architectural

Can't add Sonos products in app

Hello,I currently have a play 3, two Sonos ones and a Sonos Beam. I recently had to factory reset my router, which resulted in having to rename my network. As a result I have had to re-connect all of my smart home devices. I have sonos speakers up on walls, wires hidden behind the wall, and the beam is mounted on top of my tv which is also mounted up on a stone fireplace. The Sonos App indicates I only need to hardwire 1 device into the router using ethernet. This was completed and I was hoping the other devices would then update to the same network. Not correct. I am reluctant to find that the only device setup.in the app is my play 3 which is easily movable and was hardwired to the router temporarily to update the network settings. I have tried to add the other devices in the app with no luck. It indicates the app can find the beam, but cant set up. None of the sonos ones are showing up. I am really hoping I do not have to take down and re-fish the wires through the walls to these so

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J
2 years ago
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GrumpySonos OwnerContributor I
posted in Components and Architectural

App updates lose wifi

I miss the old app. I love my sonos product but this new app is horrible. Every time I update I have same issue….. can’t connect to wifi with Sonos products. Which is really interesting when the speakers are playing. For the amount of money spent on the products you would think they would have this issues fixed by now since it seems to be a global issue. I won’t be updating the app again. Spending 20 mins after each update to fix a problem that the developers refuse to fix is enough for me. Why can’t there just be a normal controller for these things? Sad to say I miss the dinosaur days of a basic remote that had the only issue of dead batteries 🤬

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Rowena B.
2 years ago
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jose.jeremieContributor I
asked in Components and Architectural

le multiroom

Bonjour à tousJe viens d'acheter 2 enceintes sonos one sl et je n'arrive pas à les faire fonctionner en même temps ,alors qu'elles fonctionnent séparément Merci de votre aide 

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J
2 years ago
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megmegContributor I
asked in Components and Architectural

removing bridge after updating to S2

I didn’t get the memo early enough about removing my Bridge before upgrading to S2, so I have updated to S2, but the Bridge is still connected to my system.  I tried to use the removal tool I read about but I don’t seem to have it (in fact, when I click “Settings” and then “System” on the S2 app I don’t see “System Tools” at all, nor “Remove Products”).  Can anyone help? Can I just disconnect my Bridge manually, or is that a problem?

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M
2 years ago
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SiWiggy
asked in Components and Architectural

Sonos One keeps disappearing from Controller.

My Sonos One keeps disappearing from my controller for Mac (Version 12.1).  I am using Sonos OS: S2. My Mac is operating on OS version 10.15.7. I have tried doing a factory reset and turning power on/off.  The Sonos One comes back, but after a while disappears again. I have other Sonos One’s around the house and they all work fine.  The Sonos One is connect via WiFi using a Linksys Velop system. The node is in direct line of sight and within 5m. Any ideas how I can I solve this particular problem with this Sonos One? thanks

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Simon B
2 years ago
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Romain P.Contributor I
asked in Components and Architectural

Play:1 qui grésille

Bonjour,Je suis l’heureux propriétaire de 6 enceintes play:1 et suite à un changement de box pour passage à la fibre et plusieurs manipulations, une des enceintes grésille maintenant…Pensez-vous que cela puisse être réparable?

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Mark P
2 years ago
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Icemike557Contributor I
asked in Components and Architectural

trueplay setting not available but previously tuned

I recently moved my speakers but no longer have an ios device to turn off trueplay, which was set up previously. I do not see the option anymore to toggle trueplay. Is there anything I can do?

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ratty
2 years ago
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jplumhoffContributor I
posted in Components and Architectural

Grouping Only Two Rooms

Seems like today’s iOS update just broke my ability to group my garage (Sonos One) and living room (which uses a One for L+R) im pretty upset about this. I don’t have another speaker to use in a room where I’d want music. HOW CAN I group just two rooms again?!

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J
2 years ago
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NommieContributor I
asked in Components and Architectural

Spotify playlists too long

Hi,   The vast majority of our household’s use of both Spotify and Sonos are playing Spotify playlists through our Sonos system.     For years, I had no problems.  Recently, however, a few of my long Spotify playlists would no longer load in Sonos when launched in the Sonos app.  I began receiving the “unable to add songs to queue” message for Spotify playlists that were around 4,000 songs or more.  I can get around the situation by launching the Spotify playlist through the Spotify app and then sending it to Sonos.  That’s more inconvenient compared to the Sonos app, but it works.    However, I also used to enjoy having some of those long playlists be morning or afternoon alarms, but when Sonos loads for an alarm a playlist that is too long, it flips to the chime instead.    Anyhow, did something change in a software update a few months back?  Is there some deep setting I can change somewhere?  Or maybe it’s just me?   Thank you.

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B
2 years ago
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MichaelCibula
asked in Components and Architectural

Audio dropouts with all Gen 2/3 vs mix including Gen 1.

I’ve often had issues with audio dropouts where some speakers keep playing and others go silent for awhile. I know there are a lot of possible solves, but one question I’ve been wondering is if my older Play 1s might be the issue. I have a mix of speakers including Play 1, One, Arc, Move, Sub (Gen 2), and a Boost. I’ve wondered if upgrading the Play 1s to either a One (or SL) might improve reliability. Curious if others have noticed any material differences. Thx!8.5.1

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Simon B
2 years ago
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shezContributor I
asked in Components and Architectural

Sonos not working after apple update

Following Apple update Sonos no longer working...sound now intermittent

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Annazel S
2 years ago
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rbrownAvid Contributor II
asked in Components and Architectural

Intermittent distortion.

Diagnostic : 1462913809Randomly I get a sound like radio with no signal, white noise, loud for a second or so, happens with YouTube Music and Amazon Music, so I don’t think it’s service related.I saw something about possible wifi issues, but that seems to be the blame for everything, surely it should be buffering, and this has only started happening recently.

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Simon B
2 years ago

View real-time service status

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