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I had some weirdness occur overnight so thought I’d share. A few mos ago I upgraded four of my eligible devices to S2. They are

  • two Sonos 5 speakers
  • Play:3 speaker
  • Connect amp 

I had a few quirky control issues initially but all cleared on its own in short order and I was finally able to get to use the new S2 controller.  

Last night I noticed the Connect Amp and Play3 had dropped from the S2 controller. Both are WiFi connected. WiFi is up so I restarted them and no change. I reset them both and while they were found by setup they failed to be added to S2 as they could’nt get connected to WiFi. No changes on my WiFi were made. With no other alternatives I decided to try to add them to S1. After installing S1 firmware was able to add them back and working but only in S1. 

So what gives? Two devices deemed S2 compatible, successfully upgraded and then all of a sudden no longer work with S2? I’m discounting my Wifi as an issue as they now work fine back on S1 and assume they reqmts would be the same. Was there some upgrade to S2 that broke some of the older S2-compatible products? I may try to upgrade them again to S2 at alter date. Just looking for feedback

     

This will be a purely local network issue. If this were happening generally the forum would have hundreds of posts about it by now. Nothing has been broken by an update. 

I suggest you reboot your router, factory reset the devices and try and add them back to S2.

Ok here’s my 2c:

  • You are in the UK (please update your profile so we can tell)
  • You are using a so-called BT Smart Hub 2
  • You somehow missed the pinned post regarding this POS router

  •  

Agreed. I’ve already done all that and they still failed to join the network. Odd that the other two devices would remain operational as they are on the same WiFi network. Will try to add them back to s2

Thanks for responding

Ok here’s my 2c:

  • You are in the UK (please update your profile so we can tell)
  • You are using a so-called BT Smart Hub 2
  • You somehow missed the pinned post regarding this POS router

  •  


I have no clue what any of that means but doesn’t seem to be relevant to my case. I’m in the US and have no BT Router? I have ATT Uverse and the problem devices are connected thru a UniFi long range access point. 

https://store.ui.com/products/unifi-ac-lr

There are many threads about Unifi issues. I don’t happen to have one, so they haven’t particularly been important to me, but I’ll be happy to provide some more gage eric information.

In general, Sonos doesn’t particularly play well with other mesh systems. Nor are the overly fond of network extenders. Most of this is due, I suspect, to the way that these devices tend to work, by separating the network into different subnets, which makes life challenging for Sonos. 

The common refrain is to connect a single Sonos device to the hub of your network, the router and allow the Sonos mesh, usually called SonosNet, to run a parallel network for your Sonos system, while allowing the controllers to still ‘see’ everything. The wired device can be a regular speaker (but not a surround speaker or Sub) or a Sonos BOOST, if you don’t have a speaker close enough to your router to wire. At that point, you just need to be sure your SonosNet channel and your WiFi channels aren’t overlapping, and you should be good to go.

Thanks Airgetiam -

I do have a Sonos Connect that is ethernet-connected to my Uverse router however its not in within range of the problem devices. If I understand you correctly, the wired speaker or Boost acts as an access point for the SonosNet MESH network?

In the meantime  I’ll try changing the channels on the 2G and 5G radios and see if that helps before I upgrade them to S2.  

Ok here’s my 2c:

  • You are in the UK (please update your profile so we can tell)
  • You are using a so-called BT Smart Hub 2
  • You somehow missed the pinned post regarding this POS router

  •  


I have no clue what any of that means but doesn’t seem to be relevant to my case. I’m in the US and have no BT Router? I have ATT Uverse and the problem devices are connected thru a UniFi long range access point. 

https://store.ui.com/products/unifi-ac-lr

It was a total guess based on the limited detail in the original post. Glad you do not have to suffer a known bad router.

The CONNECT would also act as a BOOST style device. Essentially, any Sonos device does, excluding a ‘bonded’ device, such as a surround sound device, or a Sub, since the nature of that communication is slightly different. But then you’d need to make sure you remove Wifi data, as indicated in the linked FAQ, and make sure the two frequencies don’t overlap, as indicated in the wifi interference FAQ.

Most of this is also covered in the wired and wireless modes FAQ.

Good to know - appreciate all the responses here!

Hi @miketyler 

Thanks for your post!

I recommend a read of these threads:

I hope this helps.

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