Components and Architectural

Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 3,768 Topics
  • 21,284 Replies

3768 Topics

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paulzContributor I
asked in Components and Architectural

Sonos app not working

I have the Sonos app installed on both an iPad and an iPhone. Suddenly the app stopped working on my iPhone. The error message says “can’t find system.” The app still works fine on the iPad. Suggestions appreciated!

3
controlav
2 years ago
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tom_desloovereContributor I
asked in Components and Architectural

Sonos unable to play songs from Spotify

My 100% S1 Sonos installation cannot play songs from Spotify anymore. Playing directly from Spotify app works fine, so not network/firewall/internet issues, but when I try the same via Sonos app, I get “unable to play XYZ - connect op Spotify was lost”. Also Spotify connect does nog work via Sonos speakers. I already reauthorised Spotify service and even removed and re-added spotify service again to Sonos system … no luck … nog music via Spotify … one of the main sources for playing music for my family … what could be wrong?submitted diagnostic report 1047707724

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Ken_Griffiths
2 years ago
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brharveyContributor I
asked in Components and Architectural

Can't add Sonos products in app

Hello,I currently have a play 3, two Sonos ones and a Sonos Beam. I recently had to factory reset my router, which resulted in having to rename my network. As a result I have had to re-connect all of my smart home devices. I have sonos speakers up on walls, wires hidden behind the wall, and the beam is mounted on top of my tv which is also mounted up on a stone fireplace. The Sonos App indicates I only need to hardwire 1 device into the router using ethernet. This was completed and I was hoping the other devices would then update to the same network. Not correct. I am reluctant to find that the only device setup.in the app is my play 3 which is easily movable and was hardwired to the router temporarily to update the network settings. I have tried to add the other devices in the app with no luck. It indicates the app can find the beam, but cant set up. None of the sonos ones are showing up. I am really hoping I do not have to take down and re-fish the wires through the walls to these so

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J
2 years ago
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GrumpySonos OwnerContributor I
posted in Components and Architectural

App updates lose wifi

I miss the old app. I love my sonos product but this new app is horrible. Every time I update I have same issue….. can’t connect to wifi with Sonos products. Which is really interesting when the speakers are playing. For the amount of money spent on the products you would think they would have this issues fixed by now since it seems to be a global issue. I won’t be updating the app again. Spending 20 mins after each update to fix a problem that the developers refuse to fix is enough for me. Why can’t there just be a normal controller for these things? Sad to say I miss the dinosaur days of a basic remote that had the only issue of dead batteries 🤬

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Rowena B.
2 years ago
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jose.jeremieContributor I
asked in Components and Architectural

le multiroom

Bonjour à tousJe viens d'acheter 2 enceintes sonos one sl et je n'arrive pas à les faire fonctionner en même temps ,alors qu'elles fonctionnent séparément Merci de votre aide 

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J
2 years ago
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megmegContributor I
asked in Components and Architectural

removing bridge after updating to S2

I didn’t get the memo early enough about removing my Bridge before upgrading to S2, so I have updated to S2, but the Bridge is still connected to my system.  I tried to use the removal tool I read about but I don’t seem to have it (in fact, when I click “Settings” and then “System” on the S2 app I don’t see “System Tools” at all, nor “Remove Products”).  Can anyone help? Can I just disconnect my Bridge manually, or is that a problem?

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M
2 years ago
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SiWiggy
asked in Components and Architectural

Sonos One keeps disappearing from Controller.

My Sonos One keeps disappearing from my controller for Mac (Version 12.1).  I am using Sonos OS: S2. My Mac is operating on OS version 10.15.7. I have tried doing a factory reset and turning power on/off.  The Sonos One comes back, but after a while disappears again. I have other Sonos One’s around the house and they all work fine.  The Sonos One is connect via WiFi using a Linksys Velop system. The node is in direct line of sight and within 5m. Any ideas how I can I solve this particular problem with this Sonos One? thanks

1
Simon B
2 years ago
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Romain P.Contributor I
asked in Components and Architectural

Play:1 qui grésille

Bonjour,Je suis l’heureux propriétaire de 6 enceintes play:1 et suite à un changement de box pour passage à la fibre et plusieurs manipulations, une des enceintes grésille maintenant…Pensez-vous que cela puisse être réparable?

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Mark P
2 years ago
I
Icemike557Contributor I
asked in Components and Architectural

trueplay setting not available but previously tuned

I recently moved my speakers but no longer have an ios device to turn off trueplay, which was set up previously. I do not see the option anymore to toggle trueplay. Is there anything I can do?

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ratty
2 years ago
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jplumhoffContributor I
posted in Components and Architectural

Grouping Only Two Rooms

Seems like today’s iOS update just broke my ability to group my garage (Sonos One) and living room (which uses a One for L+R) im pretty upset about this. I don’t have another speaker to use in a room where I’d want music. HOW CAN I group just two rooms again?!

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J
2 years ago
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NommieContributor I
asked in Components and Architectural

Spotify playlists too long

Hi,   The vast majority of our household’s use of both Spotify and Sonos are playing Spotify playlists through our Sonos system.     For years, I had no problems.  Recently, however, a few of my long Spotify playlists would no longer load in Sonos when launched in the Sonos app.  I began receiving the “unable to add songs to queue” message for Spotify playlists that were around 4,000 songs or more.  I can get around the situation by launching the Spotify playlist through the Spotify app and then sending it to Sonos.  That’s more inconvenient compared to the Sonos app, but it works.    However, I also used to enjoy having some of those long playlists be morning or afternoon alarms, but when Sonos loads for an alarm a playlist that is too long, it flips to the chime instead.    Anyhow, did something change in a software update a few months back?  Is there some deep setting I can change somewhere?  Or maybe it’s just me?   Thank you.

15
B
2 years ago
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MichaelCibula
asked in Components and Architectural

Audio dropouts with all Gen 2/3 vs mix including Gen 1.

I’ve often had issues with audio dropouts where some speakers keep playing and others go silent for awhile. I know there are a lot of possible solves, but one question I’ve been wondering is if my older Play 1s might be the issue. I have a mix of speakers including Play 1, One, Arc, Move, Sub (Gen 2), and a Boost. I’ve wondered if upgrading the Play 1s to either a One (or SL) might improve reliability. Curious if others have noticed any material differences. Thx!8.5.1

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Simon B
2 years ago
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shezContributor I
asked in Components and Architectural

Sonos not working after apple update

Following Apple update Sonos no longer working...sound now intermittent

9
Annazel S
2 years ago
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rbrownAvid Contributor II
asked in Components and Architectural

Intermittent distortion.

Diagnostic : 1462913809Randomly I get a sound like radio with no signal, white noise, loud for a second or so, happens with YouTube Music and Amazon Music, so I don’t think it’s service related.I saw something about possible wifi issues, but that seems to be the blame for everything, surely it should be buffering, and this has only started happening recently.

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Simon B
2 years ago
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mlabadanContributor I
asked in Components and Architectural

Sonos AMP crackling sound.

Hi we have multiple sonos products in our system.Been using Sonos Amp for most part of the year. Several weeks ago it started having crackling sound while watching TV on all apps.Sonos System still on S1. Sonos Amp wired thru ethernet and hooked to an LG C8 oled via hdmi arc and paired with a Sonos SUB v2.  Tried setting the sound output to both PCM and AUTO still the crackling remains.Happens every now and then but now getting more frequently. Sounds ok when I switch back to TV audio output using the built in speakers but when i switch back to the AMP via hdmi arc the crackling resumes. Playing music thru sonos using spotify and tidal no issues. All firmware both on TV and SONOS are updated.Will updating to SONOS S2 solve this? but i really do not want to update as I have a mix of new and legacy devices.I know the crackling issue here on the forums are a plenty but been a SONOS user for almost a decade and this is our first time with this issue. Yeah its been a frustrating experience

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Simon B
2 years ago
R
rweiner
asked in Components and Architectural

Sonos Radio and CR200

Does Sonos Radio work with a CR200? Mine just says “unable to browse music.” Sonos Radio works fine on my phone, iPad, and desktop.

4
C
2 years ago
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Lindsey ilicContributor I
asked in Components and Architectural

audio actions in routines are currently not supported on this device

I have an echo Dot and Sonos one, I also have some smart home items. I'm creating routines in Alexa and get the prompt Sonos one "audio actions in routines are currently not supported on this device" although it them proceeds to complete the audio action… What do I need to do to keep the audio action but stop the stupid message !

7
Smilja
2 years ago
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Phil JohnsonContributor I
asked in Components and Architectural

Sonos 'losing sight' of Plex

Most of the time my Sonos Connect delivers Plex music content to my AV system perfectly however, periodically, even whilst playing Plex content, it simply stops and repostd that the content can no longer be found.I have tried many things to sort this - rebooting the Connect, restarting the app, checking that Plex is still running OK (which it always is) and re-authorizing the Plex server to Sonos. Sometimes I thing the re-authorization works, but not always.It is most infuriating as it seems to always fail just when we have visitors etc.

4
B
2 years ago
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McswiggenTrending Lyricist I
asked in Components and Architectural

Unable to connect - aghhhhhhh

Diagnostic 147347860EVERY TIME I want to play music I have to got to the living room; switch the plug on and off on the Playbar ( also added unplugging & plugging in the Ethernet too which I feel has slightly better success rate when combined with the switch on and off!).Tried everything I feel; firmware, I’ve taken the switch I had out my network; I’ve removed my second router from network; I’ve made sure 2g and 5g are same name; reset the virgin WiFi hub fully, made sure no guest network enabled… still every time… such an pain to listen to music; thought Sonos was supposed to be easy, clearly I’m not the only one with these issues, as seems a frequent topic but think I’ve tried the suggested solutions. I don’t have any issues with anything else connected in the house and have 250Mbs connection. 

34
M
2 years ago
A
AritenauerContributor I
asked in Components and Architectural

Sonos stops playing the middle of the night

I steam a white noise loop at night to help me sleep. However, it stops several time in the middle of the night.I use two methods. I tell Alexa to “play brown noise”. This stops several times at night. I do the same thing in my kids room (which is just an echo dot no Sonos), and it will play nonstop for days if I don't stop it. The second method is playing a track from Spotify. This method will stop once per night. All of this is a fairly new occurrence within the  last few months. My setup is Sonos Play:1 stereo pair connected with Ethernet through a switch individually and linked to an original Amazon echo. The Ethernet is new as of last night, we used to run on wifi, but I'm seeing the same issues persist, regardless of connection.

2
A
2 years ago
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David BatchelorAvid Contributor I
posted in Components and Architectural

Ask Alexa to play music twice via Spotify

Whenever I ask Alexa to play music from Spotify she always says “now playing...” however there’s then silence. If I then repeat my request she says the same thing but the music does actually start playing - is there a fix?

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Rascal23
2 years ago
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JgeibigContributor I
asked in Components and Architectural

802.11 AC compatibility with new Sonos Speakers (2020)

My current router is currently listed as one that Sonos has a compatibility issue, so I am looking to buy a new router.  However, I am unclear is the new speakers released earlier in 2020 are compatible with 802.11 ac routers.  All of the discussions on the community are dated a few years ago now and do not apply to the new speakers.  A duel band router would have a 2.4 GHZ band, and i read they are backwards compatible but I want to confirm before buying. Does anyone know?

1
Stanley_4
2 years ago
D
dangrsmindContributor I
asked in Components and Architectural

SoundCloud go playlists not loading

After a recent update, Soundcloud playlists stopped loading. I can see the playlist, but when I click on it it’s empty. However visiting Soundcloud, the playlist is not empty. This my main use of Sonos so it’s a big problem for me. Spotify still works.Example: https://soundcloud.com/toots-the-maytals/sets/got-to-be-tough contains tracks but they don’t load on Sonos

1
Rowena B.
2 years ago
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pjf749Contributor I
asked in Components and Architectural

Playbar optical input poor quality sound

The sound output on some channels keeps dropping/poor quality - Sky main event on BT sport is the worst!. The cable no longer held in sonos playbar firmly. Changing cable makes no difference. Is this a known fault ? Seems that the physical input has failed. Works on wifi ok.   

11
Simon B
2 years ago
gearHunter
gearHunterContributor I
asked in Components and Architectural

System reset, can no longer add Apple Music

My Sonos system was connected via Ethernet through my Playbar. I’ve moved my internet to a different room, meaning Sonos is now connected through a Play One. I couldn’t get the system to work and opted to factory reset all speakers. Since going through the factory reset process, I can no longer add Apple Music to my system. Each time I try, the Sonos app transfers me to Apple Music where I select, “Already a member” at which point I’m asked for my password. I am then presented with a pop up window saying, “We’ve run into a problem. Try again.”Here’s a diagnostic: 593911634Thanks in advance, to all that chip in. 

2
gearHunter
2 years ago

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