Components and Architectural

HI AllI have just used the upgrade programme to replace my ZP100 and Connect:AMP with a Port and an Amp.I thought I had to return the old kit and then realised that actually I didn’t. So I thought I’d use the old Connect:AMP in my office, standalone, using S1.So I reset it and got an old iPhone 7 with S1 installed on it.  Now I can go through the setup of a new system just fine. The Connect:AMP appears as the only device. However, it doesn’t show any sources of music.  So I see in the system settings that it needs an update.But the update fails with an 1101 error.Steps that I’ve tried to resolve this are as follows (all result in the same failure):Connect via ethernetRestart the Connect:AMPReset the Connect:AMPReboot the routerReboot the controllerMove closer to the routerUse a different controller (a different iPhone 7)Tried tech Support, but on agents were available.Any ideas ?Thanks in advance !

Recently noticed system kept falling out. Shows no system on controller. Added BOOST hoping to help. No change. 

I have a Play:5 that stopped working so I did a factory reset.  I can get through the setup process (connecting to Play:5 wifi, finalizing setup). At the end of the process the app says that the speaker was added but may not show up under system.  And something like: Unplug speaker and plug back in to finalize setup under system tab. However, unplugging it does nothing and the speaker is still unavailable.

I’ve communicated several times with Sonos CS, email and phone.   I’ve been told multiple times I’d see a notice from my logistics provider with the shipping label for both my RMAs - Still Nothing!  I’m beginning to think I’m being worn down so I just go away.  Anyone else having this issue?  

IT’S IMPOSSIBLE TO SPEAK WITH THE SUPPORT SONOS OR SOMEONE WHO HELP ME, PLEASE I NEED URGENTLY HELPI BOUGHT A SONOS ARC ON NOVEMBER 2020 VIA WEB, ON FEBRUARY OF 2021 SONOS SEND IT TO ME, 3 MONTHS LATER... I ALREADY BOUGHT A SONOS ARC, AND AFTER A DIFFICULT WAY TO CONTACT SONOS SUPPORT I RETURNED THE PRODUCT AS AN EMAIL REQUESTS OF SONOS.I HAVE ANOTHER MAIL CONFIRMING THE MONEY WILL BE BACK IN MY ACCOUNT IN 15 DAYS. AFTER 45 DAYS I STILL DOESNT HAVE NOTICE OF NO ONE AND MY MONEY ITS NOT BACK, I WRITE E-MAILS TO SUPPORT PAGE AND I HAVE NO ANSWER. PLEASE I NEED SOMEONE TO CONTACT IN SPAIN AND SOLVE THE PROBLEM 

Songs are cutting off consistently. This has become very annoying to use. Seems like Sonos is becoming an expensive piece of furniture living in my room now. Can someone please help? Here is a diagnostic report 1411209521. RegardsSantosh 

I have two sonos play 5 Gen:1. I try to do the hard reset. White light flashes continuously. Impossible to do the Hard Reset. I need some Help.Thanks you and have nice day. PS: Sorry for my english, i’m french people   

My Beam works great, HDMI to TV, except it drops out for 1-2 minutes every day at 7:59 PM CDT and TV speaker takes over, then the Beam comes back on. I’ve got Sonia set to update overnight, so it’s not that. Thoughts?

Hi,Using Sonos S2 app on Android 10.I used to be able to tap the volume slider either side of the marker and it would adjust the volume a small amount each time. This no longer works, has this feature been removed or is it just me?Also when I have speakers grouped, if I want to adjust the volume of only one of the speakers in the group, I can no longer tap the volume marker, get a pop up and then adjust the individual speaker - I have to drag the slider to get the pop up - which is a pain as it adjusts the volume of all the speakers at first so I can access an individual.Tried uninstalling and reinstall with no luck.Thanks     

Recently I am repeatedly getting the cannot find your Sonas system. I follow the instructions to press a button on the nearest speaker, the app says connected, I press done and it returns to ‘cannot find your system’ message! I have not changed my router, I have tried turning it off and on again and whilst this restores the connection, it quickly drops out again. I have 2 x 3’s, 2x 1’s and a Play, none of them are hardwired and have always worked perfectly. I use an iPhone and an iPad as controller. Any ideas, anyone?

Hello,I have a Play:5 (Gen 2), and I use it to steam audio from a folder on my PC. Everything worked fine until a few weeks ago, but today I have not been able to access the media library on the PC. I just keep getting the error message: The Computer ‘PC Name’ is not responding. Nothing has changed on my PC (unless some Windows update has altered certain things). The same files on my PC are available to other devices, and I have double checked that sharing is switched on, both for the files, and specifically for Sonos being in the allowed list of streaming devices.I use the mobile app to control the speaker, but today I decided to install the Sonos controller on my PC, but I’m having the same issue, even on there. I’ve been through all the help pages, and I have ensured that both the controller and library service are ‘allowed apps’ in the Windows firewall. I also tried switching the firewall off completely, but no change. I tried uninstalling and reinstalling the app, reconnecting the

Why can’t we get BBC Radio 4 on sonos any longer? Or any kind of TuneIn radio.

My sonos system keeps dropping my connection to Sonos Radio or TuneIn radio stations.  Playback will stop abruptly, and when I go to restart it, the app will display a message along the lines of “Sonos has lost the connection to [instert station here].”  Sonos will not reconnect to these stations for a good 15-30 minutes.  This is not because I’ve lost internet--I can play Spotify or Radio Paradise endlessly, without interruption.  Sonos never loses to the connection to those.  Even when this happens, I can switch to one immediately for instant music, but I cannot switch back to Radio/TuneIn stations.  I know from having been working simultaneously to these drops happening that my wifi/internet service is NOT simultaneously dropping--there are a lot of systems I’d be losing access to.  I also know that this is NOT some issue with bandwidth--these drops happen when Sonos is the only thing running in my apartment. This is infuriating--do you know how hard it is to listen to This American

Hiconnecting Sonos Boost to BT router stops Sonos S2 App connecting to existing systems and all connectivity between App and systems lost. VERY frustrating as I thought I bought Sonos Boost to replace Sonos Bridge as that was incompatible with Sonos 2 app that I had to upgrade to as I purchased a Sonos ARC.Thanks

I am trying to play music from a turntable as line-in to a Sonos Five, and have the music play through all my Sonos speakers in stereo mode.***I have a Sonos Five speaker in one room with a line-in turntable (Den).  In another room I have an ARC, SUB, 2 Sonos one SLs  set up as surround. (FAMILY).In the Family room, the Sonos SL speakers will go into surround sound setting automatically when playing a movie, and switch to stereo speakers when streaming music.However, if I group the room DEN with the room FAMILY, the Sonos SL speakers stay in surround sound setting even when playing music.I am not able to directly add the Sonos Five speaker to the FAMILY home theater room.  And I am hoping that I don’t have to keep manually moving the Sonos SL speakers to other rooms for the purpose of using them as stereo speakers when playing the turntable.Has anyone been able to overcome this issue?    

I keep trying to cancel Sonos Radio HD on my account. There is no “My Subscriptions” page to click on, and the link from the Sonos support page only links back to the normal account page. I’ve called Sonos support twice, and nothing has changed. I’ve tried on my phone and on my computer to the same results. Has anybody else had this issue?

Sonos is playing, but none of my components is playing any sound. This includes my various speakers and my Port.  Tried regrouping, made sure system was up to date, everything.  Nothing works. Also tried different sources - my library, stations. In all cases, Sonos claims it is playing, but no sound.And Sonos support is almost non-existent. I have been waiting for almost half an hour for a live agent on chat.What happened to Sonos? Why has it become so unreliable?

Hello, my Sonos system, purchased in 2017 and comprising a play 3 and two play 1s, needs to be reset and router likewise each and every time I want to listen to music.This is unbelievably frustrating - I have heard charges of so called ‘planned obsolescence’ levelled against Sonos.I hope this is not the case, I would like an explanation however thanks 

Hello people,   Since I moved and plugged my play bar  into my Samsung smarttv ,  it makes a  Screeching noise  as soon as I power oN. It is not related to the  optical ,  because even if I removed it,  the noise persists.  (Sorry for my English)  I hope someone can help me. Thanks 🙏

error 1101.3 out of my 4 songs products wont update giving. error code 1101i have re set router. deleted and reinstalled app still the same.anyone any ideas. 

I have recently upgraded my iMac and it came with Big Sur 11.2.3. When opening my Sonos desktop app and trying to connect to our system i get the following. The nearest speaker is about 8 feet away. The firewall is offI have trieduninstalling and reinstalling the app turning the computer off/on resetting the router - when i did this is recognised the system but when i quit the app and re-opened it was back to the message aboveThe system works fine on my iPhone, my partners iMac (Catalina) and other bits if kit...so it seems a Big Sur problem. Any suggestions? Thanks

I use the Sonos App on my iPad with the device Connect that is connected to my router and to my HiFi amplifier. The Connect device disconnects after a few minutes. I can sometimes reactivate it through my Sonos App, and I hear music again. But after two or three tries, the Sonos App can no longer find the Connect device. The problem appeared about a month ago (in March 2021). Before, for more than a year, there was no problem. Any suggestions what the problem is? And how to solve it? 

My S1 app no longer works (after 4 years of working fine) as of a couple of days ago.  A message automatically comes up saying “you can control all your products using the S2 app.”  When I open the S2 app, the message states “this product is not compatible with S2 app.”  Add this product to an existing S1 system.  BUT the S1 system will NOT work and tells me to log into S2.  This would b funny if it was not so frustrating.  None of my devices are working.  None.  Advice???

I was wondering what the best practice for rebooting Mesh Routers. I have a lot of devices with reserved IP addresses and every time I am making a change I have to reboot the router. As a result all the Sonos devices that were attached to the main router are now picking up one of the satellites. The only way I have found to get the devices back to where they belong is to power cycle all my Sonos units. Any ideas to avoid this?

My Sonos One device is working properly in my Cisco wired and wireless infrastructure. I try to change it with Sonos S2, I can not find Sonos S2 on my mobile. (I use S2 app on my mobile.) Is there any differences between Sonos One and S2 needs for Cisco infrastructure?