Components and Architectural

Why can’t we get BBC Radio 4 on sonos any longer? Or any kind of TuneIn radio.

My sonos system keeps dropping my connection to Sonos Radio or TuneIn radio stations.  Playback will stop abruptly, and when I go to restart it, the app will display a message along the lines of “Sonos has lost the connection to [instert station here].”  Sonos will not reconnect to these stations for a good 15-30 minutes.  This is not because I’ve lost internet--I can play Spotify or Radio Paradise endlessly, without interruption.  Sonos never loses to the connection to those.  Even when this happens, I can switch to one immediately for instant music, but I cannot switch back to Radio/TuneIn stations.  I know from having been working simultaneously to these drops happening that my wifi/internet service is NOT simultaneously dropping--there are a lot of systems I’d be losing access to.  I also know that this is NOT some issue with bandwidth--these drops happen when Sonos is the only thing running in my apartment. This is infuriating--do you know how hard it is to listen to This American

Hiconnecting Sonos Boost to BT router stops Sonos S2 App connecting to existing systems and all connectivity between App and systems lost. VERY frustrating as I thought I bought Sonos Boost to replace Sonos Bridge as that was incompatible with Sonos 2 app that I had to upgrade to as I purchased a Sonos ARC.Thanks

I am trying to play music from a turntable as line-in to a Sonos Five, and have the music play through all my Sonos speakers in stereo mode.***I have a Sonos Five speaker in one room with a line-in turntable (Den).  In another room I have an ARC, SUB, 2 Sonos one SLs  set up as surround. (FAMILY).In the Family room, the Sonos SL speakers will go into surround sound setting automatically when playing a movie, and switch to stereo speakers when streaming music.However, if I group the room DEN with the room FAMILY, the Sonos SL speakers stay in surround sound setting even when playing music.I am not able to directly add the Sonos Five speaker to the FAMILY home theater room.  And I am hoping that I don’t have to keep manually moving the Sonos SL speakers to other rooms for the purpose of using them as stereo speakers when playing the turntable.Has anyone been able to overcome this issue?    

I keep trying to cancel Sonos Radio HD on my account. There is no “My Subscriptions” page to click on, and the link from the Sonos support page only links back to the normal account page. I’ve called Sonos support twice, and nothing has changed. I’ve tried on my phone and on my computer to the same results. Has anybody else had this issue?

Sonos is playing, but none of my components is playing any sound. This includes my various speakers and my Port.  Tried regrouping, made sure system was up to date, everything.  Nothing works. Also tried different sources - my library, stations. In all cases, Sonos claims it is playing, but no sound.And Sonos support is almost non-existent. I have been waiting for almost half an hour for a live agent on chat.What happened to Sonos? Why has it become so unreliable?

Hello, my Sonos system, purchased in 2017 and comprising a play 3 and two play 1s, needs to be reset and router likewise each and every time I want to listen to music.This is unbelievably frustrating - I have heard charges of so called ‘planned obsolescence’ levelled against Sonos.I hope this is not the case, I would like an explanation however thanks 

Hello people,   Since I moved and plugged my play bar  into my Samsung smarttv ,  it makes a  Screeching noise  as soon as I power oN. It is not related to the  optical ,  because even if I removed it,  the noise persists.  (Sorry for my English)  I hope someone can help me. Thanks 🙏

error 1101.3 out of my 4 songs products wont update giving. error code 1101i have re set router. deleted and reinstalled app still the same.anyone any ideas. 

I have recently upgraded my iMac and it came with Big Sur 11.2.3. When opening my Sonos desktop app and trying to connect to our system i get the following. The nearest speaker is about 8 feet away. The firewall is offI have trieduninstalling and reinstalling the app turning the computer off/on resetting the router - when i did this is recognised the system but when i quit the app and re-opened it was back to the message aboveThe system works fine on my iPhone, my partners iMac (Catalina) and other bits if kit...so it seems a Big Sur problem. Any suggestions? Thanks

I use the Sonos App on my iPad with the device Connect that is connected to my router and to my HiFi amplifier. The Connect device disconnects after a few minutes. I can sometimes reactivate it through my Sonos App, and I hear music again. But after two or three tries, the Sonos App can no longer find the Connect device. The problem appeared about a month ago (in March 2021). Before, for more than a year, there was no problem. Any suggestions what the problem is? And how to solve it? 

My S1 app no longer works (after 4 years of working fine) as of a couple of days ago.  A message automatically comes up saying “you can control all your products using the S2 app.”  When I open the S2 app, the message states “this product is not compatible with S2 app.”  Add this product to an existing S1 system.  BUT the S1 system will NOT work and tells me to log into S2.  This would b funny if it was not so frustrating.  None of my devices are working.  None.  Advice???

I was wondering what the best practice for rebooting Mesh Routers. I have a lot of devices with reserved IP addresses and every time I am making a change I have to reboot the router. As a result all the Sonos devices that were attached to the main router are now picking up one of the satellites. The only way I have found to get the devices back to where they belong is to power cycle all my Sonos units. Any ideas to avoid this?

My Sonos One device is working properly in my Cisco wired and wireless infrastructure. I try to change it with Sonos S2, I can not find Sonos S2 on my mobile. (I use S2 app on my mobile.) Is there any differences between Sonos One and S2 needs for Cisco infrastructure?

Hi I am running 2 Zp90s along with 2 CR100s and a Play 5 Gen1. Having recently moved the ZP90s, one of them stopped playing out through the RCA plugs and no longer shows up if I connect a line in.Probably not worth trying to get a fix but if I can source a replacement from ebay etc is it possible to connect this into the system without loosing my CR100 functionality as there is no optoin on these controllers now to add a new player.Many thanks in advance.

My father owns 2 Play 5 speakers. I recently had a close look at one of them and noticed that static noise was coming from the right tweeter whilst the other was working perfectly fine (the white noise continues even without music). I then decided to look at the second play 5 too and noticed that both tweeters on the second play 5 were just not functioning properly. They both sounded very quite and made a consistent very very silent low frequency ticking noise. I am quite experienced with electronics but not with a speaker system. I can replace the parts but I first need to know which are broken. Can anyone help with identifying this?Thank you for the help and hope to hear from you guys soon.

Hi there, just recently Sonos S2 on my iPad loses connection to the speakers and is unable to reconnect. I have tried all the things suggested -reboot router, turn off /on speakers, reinstalled S2 app. Sometimes it does then find them but will only work for a short while, and when I go back into the app, no they’re not there again! Works ok on my android phone and wife’s iPhone briefly, then that stopped working as well.  I have not done anything to the router or changed any network settings. It was working ok about a week ago, although it had started to occasionally drop out a few weeks before that.  iPad version 12.5.2. Seems to be apple products?When I first had Sonos it was really stable but now issues seem to be more prevalent. So, any ideas greatly received, as this is getting really frustrating and I’m on the verge of ditching the whole lot for something that does work!  

Hi - I have a Connect from which I run (via an external pre-amp) a Rega Planar 1 turntable (linking in to a Playbar and 2 Play 1’s) using the S1 operating system.After unplugging the turntable, pre-amp and Connect for some furniture moving last night and then reconnecting it all the turntable is now ‘disconnected’ and all options for it are ‘greyed out’. The Connect is still visible in the app, so seemingly working fine.I’ve tried switching off all Sonos items and resetting the wifi.I’ve checked all the connections and even tried a different RCA cable.The only ‘success’ has been when I’ve unplugged the pre-amp and then plugged it back in. I get a second or two of music / connection, it flashes up on the app as ‘connected’ and then disappears again.Any thoughts or advice would be gratefully received

Hi All,For about a year I’ve had two Sonos systems set up in the house on two Wi-FI networks.  I’ve did this by setting up a separate guest network on the router with separate SSID and password.The reason being that I have two kids who have their own Spotify accounts and I could not get it to work with voice control without two networks.Up until last week, whenever I’ve switched wireless networks on my phone I can simply connect to the relevant speaker which I do from time to time to set sleep timers or find a song they can’t get via voice control.However, for about a week I’ve not been able to and I could not get one device to appear at all.  Voice control still worked fine.I’ve just gone through a whole reset on the problem network device, unlinked everything, changed the SSID and password on the guest network and set up from scratch.  However, when I changed networks I get the error message that there is no system found.I’m so confused as it has been working well for such a long tim

Hi,We have two play:1 speakers which we have had for years with no issues and a beam for two years. We have had no issues using these, but since the last ios update every time I open sonos it says that it cannot find the speakers. My husband is having the same issues after the last update on his andriod phone. We found another article about turning on/off the private network in wifi, this solves it for the day but next day and the same issue is back. I have tried it with the setting turned on and off but only resetting the whole system now lets me see the speakers? If anyone has anything I can try it would be much appreciated (just a warning that I’m not massively tech savvy!)Thanks in advance.

I’ve had been stuck with a sonos system for 4 years and have had nothing but trouble - i wouldn't give them a fiver for it. Even though I’ve learned to turn the updates off (due to too many issues to name) i can still tell they’re tampering in the background. The latest being, all the grouped speakers have been lost and the (group) function will no longer work to reinstate groupings - I can play to one speaker but not several. On closer inspection i note that they now have an S2 version. Even though my S1 version was clunky it was adequate, but now the above feature doesn't work at all. I would love to be able to rid myself of the IT +#@*! in the background and actually be able to use the speakers i paid for. Any advice on finding freedom?

Hello, when I use the spotify application to listen to music from my iphone, I try to turn the volume up or down but it doesn't work .. I see the green volume bar go up and down but the sound always stays at the same intensity ... I am not the only one with this problem, a friend also has the same problem! someone to solve this problem? thank you so much! I use the Sonos Play 1 ...

Having already seen a post with the same name - totally stolen - i am having the same issue. Set everything up and i have regular disconnections from the app and i cant then control anything. The only remedy is to plug in my Sonos One via ethernet and wait a few seconds where the app then recognises the remaining Playbar and 2x Play:3….. super infuriating.Had a previous Wifi Router from Vodafone bundled with the broadband package with no issues ever. Just moved house and had to purchase a new router - up steps the Netgear R6120 (AC1200), Firmware v 1.0.0.76 (the latest i can find)does anyone else suffer the same symptoms and have regular requirements to connect via cable to reestablish the connectionNot; no devices will connect without the cable even though it can detect them???? puzzling right….Thanks i advance 

Hello,As i stated before, after adding some music to the sonos playlist from my cloud home, after a while sonos stop playing and shows the message that have lost the connection to My Cloud Home.After that error i check and the disk is available and i can acess the files on explorer or my cloud app.What could it be?

Greetings!   My system includes:1 x Connect (ZP90) (connected to LAN via ethernet)2 x Connect:Amp (ZP120)  All running S1 with the latest firmware and software.   Some time ago I start observing the following behaviour.  If I start playback on Connect it plays fine. Once I group Connect with a single or both Connect:Amps then Connect stops playing. If I ungroup Connect, then it continues normal playback. Anyway Connect:Amps play correctly if grouped. The issue first appeared back in 2012 and then Sonos technical support suggested to go :1400/advconfig.htm and set FirstZP to Enabled and :1400/reboot. Currently the trick doesn’t do its job. Any other ideas on how to overcome the issue? Thank you.