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Hi, over the past 2 weeks I have noted that my Beam no longer is listed in my system on app (move showing) however is shown on my wife’s app within the same system. 
we both have iPhones (me 12, wife 😎. I have reset the move and router umpteen times but no chnage. (Sometimes when I reset the router the beam is shown, however disappears again next time I use the app)

very frustrating so any help would be greatly appreciated 

Could this be the reason?

 


Thanks, could certainly be the issue as this is the router I have


Thanks, could certainly be the issue as this is the router I have

Then it is definitely the issue!