Have you rebooted your router?
Now you’ve got that off your chest do you want to tell us what went wrong and any actions you took before things went wrong. Did you do an update, add new Sonos item, change routers etc?
Have you submitted a diagnostic?
Or as a user of many years, who has never made a post on this community before, are you condemning the product without there being a chance to remedy your issue.
Without pre-judging, from the little information you’ve given, it is often a wifi interference/network/ip address problem rather than faulty product - and especially so if everything in your Sonos system stopped working.
with so many more folk working from home, upgrading their system to be able to video conference, strengthen their wifi signals to work in additional rooms etc, the wifi channels are getting more crowded all the time.
A router reboot and Sonos devices restart is often a good start to resolving problems.
Now you’ve got that off your chest do you want to tell us what went wrong and any actions you took before things went wrong. Did you do an update, add new Sonos item, change routers etc?
Have you submitted a diagnostic?
Or as a user of many years, who has never made a post on this community before, are you condemning the product without there being a chance to remedy your issue.
I have used the system every day for several years. Most issues have only arisen as a result since you have been constantly pushing the S2 app. I’d I decline S2, why do you constantly remind me every time I access the app that I need to upgrade to it. As a director of IT customer services, I know a thing or two about keeping my users happy. This is not the user experience your users want to see.
With regard my issue, yesterday it was working without issue. Today, I can’t access the system from any of my devices. I have reset the router and performed most of the obvious troubleshooting suggestions. I have checked to ensure all the updates have been applied. Still no joy.
why would it work one day and not the next when nothing in my environment has changed?
Without pre-judging, from the little information you’ve given, it is often a wifi interference/network/ip address problem rather than faulty product - and especially so if everything in your Sonos system stopped working.
with so many more folk working from home, upgrading their system to be able to video conference, strengthen their wifi signals to work in additional rooms etc, the wifi channels are getting more crowded all the time.
A router reboot and Sonos devices restart is often a good start to resolving problems.
I work in IT, I have tried all the standard troubleshooting options.
Have you rebooted your router?
Yes, first thing I tried.
Now you’ve got that off your chest do you want to tell us what went wrong and any actions you took before things went wrong. Did you do an update, add new Sonos item, change routers etc?
Have you submitted a diagnostic?
Or as a user of many years, who has never made a post on this community before, are you condemning the product without there being a chance to remedy your issue.
I have used the system every day for several years. Most issues have only arisen as a result since you have been constantly pushing the S2 app. I’d I decline S2, why do you constantly remind me every time I access the app that I need to upgrade to it. As a director of IT customer services, I know a thing or two about keeping my users happy. This is not the user experience your users want to see.
With regard my issue, yesterday it was working without issue. Today, I can’t access the system from any of my devices. I have reset the router and performed most of the obvious troubleshooting suggestions. I have checked to ensure all the updates have been applied. Still no joy.
why would it work one day and not the next when nothing in my environment has changed?
I haven’t done anything thanks and it’s not my users!! I am just a user like you trying to help.
Me, I like to give any company a chance to solve any issue, buy raising a service request or fault reporting procedures and discussing the details of any issue. If that is not resolved or is ignored then yes I too would be annoyed, but only after at least giving them a chance. Working in IT you will surely know there is no such thing as a bug free program.
With an attitude like that I’m sure glad I don’t work in the company you’re a director of!
I hope you get your issues resolved.
I shall follow this thread with interest, but will not contribute further. Good luck to you in getting a resolution, @Angelos
Now you’ve got that off your chest do you want to tell us what went wrong and any actions you took before things went wrong. Did you do an update, add new Sonos item, change routers etc?
Have you submitted a diagnostic?
Or as a user of many years, who has never made a post on this community before, are you condemning the product without there being a chance to remedy your issue.
I have used the system every day for several years. Most issues have only arisen as a result since you have been constantly pushing the S2 app. I’d I decline S2, why do you constantly remind me every time I access the app that I need to upgrade to it. As a director of IT customer services, I know a thing or two about keeping my users happy. This is not the user experience your users want to see.
With regard my issue, yesterday it was working without issue. Today, I can’t access the system from any of my devices. I have reset the router and performed most of the obvious troubleshooting suggestions. I have checked to ensure all the updates have been applied. Still no joy.
why would it work one day and not the next when nothing in my environment has changed?
I haven’t done anything thanks and it’s not my users!! I am just a user like you trying to help.
Me, I like to give any company a chance to solve any issue, buy raising a service request or fault reporting procedures and discussing the details of any issue. If that is not resolved or is ignored then yes I too would be annoyed, but only after at least giving them a chance. Working in IT you will surely know there is no such thing as a bug free program.
With an attitude like that I’m sure glad I don’t work in the company you’re a director of!
I hope you get your issues resolved.
Ah, my apologies, I thought you were Sonia technical support. My bad!!. I work in a pressured environment, an hour of downtime equates to thousands of £s being lost. It brings out the worst in me when frustration sets in.
Thank you. I’ve posted the odd frustration post in the past at Sonos, also at a time when I've been most frustrated at work!. These covid times don’t help either.
Submit a diagnostic and post it here. That will give Sonos some info to start their problem resolution.
OK, so here is what I had to do together everything working again!
- Turn off all Sonos devices
- Turn on one device
- Search for missing Sonos devices, and once connected,
- Perform an upgrade (which should have happened automatically but did not
- Repeat for all other devices.
I am unsure why the application lost all connectivity from one day to the next and it may have something to do with the outstanding update. Nevertheless, this seemed to fix my issue.
I hope this helps others if they find themselves in a similar position.
Same here just flat out stopped working two days ago… I tried and tried to re-connect even with LAN got it reconnected. Then it stopped working after two minutes AND WIFI no longer works…. I cannot get the app to connect to my two Sonos one speakers now. I paid a lot of money for these two speakers and have always worked until now…. If they don’t work Sonos should replace both because they were $400 each!!! What do suggest now SONOS?? I am not unplugging my router and devices override and over as that does not even work.
Hi @WiredS1, thanks for reaching out to the Sonos Community!
Taking a look at your speakers, it looks like they're set up as two separate systems is that correct? Should they both be set up under a single system?
Are either of the speakers connected via Ethernet cable? It would also be helpful to know what make/model of router you’re using, as well as if there are any wireless extenders, or mesh systems in place :)
