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What's wrong with my sonos system?

S

I have one set of play 1 sterio pair

A sonos move

A sonos one

And two more play 1

They're driving me mad lately being full of glitches. Me speakers keep disappearing and sometimes take days to find as even installing them as new doesn't find them sometimes. If I ask alexa what's playing, I'm told either nothing is playing or the wrong song and the speakers won't play in unison with some even playing different songs despite being set in the same group. Lastly it keeps skipping tracks half way through. It's just weird. I've recently upgraded my router to try and help with the demand but it's not really helped. Anybody know whats up? 

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7 replies

G

Try rebooting your router and unplugging all of your speakers from power for about a minute.

What model router are you using?

"Receive with simplicity everything that happens to you." - Rashi
S
  • S0n0szero
  • Author
  • Contributor I
  • 2 replies
  • May 14, 2021

It's an archer C6

 

N
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  • nik9669a
  • Senior Virtuoso
  • 5569 replies
  • May 14, 2021

I suspect that neither the speakers nor the app are “full of glitches”. A network or wifi issue is more likely. Have you tried generating a diagnostics report and contacting Sonos support? Are you operating wired, or have you tried a SonosNet configuration? Have you set your router to a fixed channel? Have your neighbours changed their wifi?

Airgetlam
S
2 people like this
  • Airgetlam
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  • Thewizard2000
  • Chromatic Producer I
  • 113 replies
  • May 14, 2021

Sonos need a wifi 6 new generation to work well.

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  • S0n0szero
  • Author
  • Contributor I
  • 2 replies
  • May 15, 2021

Nik9669a yeah I should have thought of setting a fixed channel earlier. I'll see how this goes for most of the issues but I don't think it explains why both inbuilt and separate alexa systems are out of sync with what's actually playing 

106rallye
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  • 106rallye
  • 6169 replies
  • May 15, 2021
Thewizard2000 wrote:

Sonos need a wifi 6 new generation to work well.

Can you support this claim?

J
  • John B
  • 19684 replies
  • May 15, 2021
Thewizard2000 wrote:

Sonos need a wifi 6 new generation to work well.

Rubbish

ratty
controlav
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