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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,285 Topics
  • 25,153 Replies
Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

Moderator note: This article was updated in December 2024. This thread is intended to help get you going if you get stuck setting up Alexa w...
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Ryan S
Ryan S
started this topic

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next?1. Make sure your Sonos and Alexa devices are all powered up and connect...
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3285 Topics
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Brian ChapmanContributor I
posted in Amazon Alexa and Sonos
Products without Alexa to continue? HOPE SO.

I sincerely hope there will continue to be Sonos products WITHOUT Alexa in the future. There is plenty of backlash over Alexa listening in on home environments, and concerns over privacy. Personally, I have experienced interacting with it, and do not care for it at all. My in-laws have Alexa, and it invariably results in multiple people yelling "ALEXA!! Do this! Do that!" It's super annoying, and I don't like the privacy invasion for my own home. When I saw that Sonos now has an Alexa product, I got worried.:(

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jgatie
6 years ago
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herodaveContributor I
posted in Amazon Alexa and Sonos
Alexa Not Detecting Amazon Music Unlimited

I have set up my Sonos One with my Amazon Account. I pay for Amazon Prime so I have access to Prime Music and can play this through the speaker. So far no issues. My wife shares my Prime benefits but she also has Amazon Music Unlimited on her own account. I have therefore added her Amazon account to the Sonos app to make use of her subscription. In the Sonos app I can see both accounts and the account that is in use is my wife's as it has a tick next to it. The problem: Alexa is not recognising my wife's Amazon Music Unlimited. When we ask her to play certain songs she says sorry you need an Amazon Music Unlimted subscription. What am I doing wrong? Thanks Dave

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6 years ago
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Jodial92Contributor I
posted in Amazon Alexa and Sonos
Sonos One: Alexa can no longer control music from Apple Music

I recently got may first Sonos One and I had it configured and working in almost no time. Everything went up smoothly. Apple Music added, Amazon Alexa added, and both working together as it's been advertised. Now, as part of some modifications I've been doing in my home I had to change the wifi configuration and change the Sonos to a new network; it turns out after configuring the device with the new network everything works but the integration between Apple Music and Alexa. It's so frustrating not being able to command Alexa on skipping a song as the assistant will only listen, flash a bit, then do absolutely NOTHING. Has anyone else experiences something similar? How did you resolve it? I'm seriously considering the possibility of returning my ONE as I really don't feel like going thru‘ all this hassle. Any help will be much appreciated.

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jgatie
6 years ago
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MikeNewAvid Contributor I
posted in Amazon Alexa and Sonos
Sonos voice control of music library on NAS via Alexa

Is this ever going to happen? From my research it seems this is a major failing of the Sonos/Alexa tie up. I do not want to use a streaming music service when I already own, and add to, an extensive music library that fulfills my needs. I am happy to use tune-in for radio and podcasts. What is the point of having to use the Sonos app to initiate playing music from my NAS located music library to then be able to use Alexa to control the volume etc. Surely I am not the only loyal (nearly 15 years) Sonos user that wants to control aALL my music using voice? Come on Sonos, be honest, if you are not going to do this soon, then just tell us.

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Edward R
6 years ago
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Mark_29Contributor I
asked in Amazon Alexa and Sonos
Sonos One Microphone

How can I turn it off?

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Chris
6 years ago
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canuck_craigContributor I
posted in Amazon Alexa and Sonos
Alexa is slow to respond

Alexa/Sonos noob here. Just posting this in case it can help anyone else. I was experiencing really slow response time from Alexa for simple questions, over 15 seconds. My internet connection was reasonably fast at 6 Mbps so I was confused. But it turned out it only supported 256 Kbps for upload! Alexa needs to send outbound messages so that is a potential bottleneck, although even that low bandwidth will usually give acceptable response time. But at this particular time I was also uploading a number of files from my PC so the traffic completely bogged down. Once I paused the uploads Alexa response time returned to normal. So remember that upload speeds matter and so does other network traffic.

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Keith N
6 years ago
chicks
chicks
posted in Amazon Alexa and Sonos
Tidal now available as Alexa skill

I've enabled the skill, but don't have an active subscription to test it. It does provide a "don't have permission" message on Sonos One when I ask Alexa to play anything "...on Tidal", so I assume it will work on Sonos with a subscription.

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R
6 years ago
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sushruth91Contributor I
posted in Amazon Alexa and Sonos
Alexa not pausing music

Alexa starts music on spotify when asked to do so, but doesn't respond to "Alexa Pause" or "Alexa Stop" or "Alexa Quit" to stop playing the song.

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Keith N
6 years ago
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rogueroseContributor I
asked in Amazon Alexa and Sonos
Alexa group speaker command not working

I have just got a Beam in my family room to go along with my (non-Alexa) Play 1 in the bedroom. Getting them all to play simultaneously or independently through the Sonos app works fine. Problem comes with Alexa voice control. Saying 'play spotify through family room' or 'through bedroom' works most of the time (although will sometimes claim that a device is offline when it isnt) but it seems impossible to get them to play the same Spotify song simultaneously in both rooms via Alexa command. I have the iPhone Alexa app and set up a new 'All Sonos' group (i couldnt select the 'add multi-room speakers' as its greyed out). However when i say 'Play spotify on All Sonos' it will either say i have to add it as a skill and then ask Alexa to discover new devices (its already added as a skill and asking Alexa to discover new devices just leads to 'no new devices could be found'). Occasionally it will start to play and will say 'playing Spotify on All Sonos' but it actually only comes on

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R
6 years ago
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CendragonContributor I
posted in Amazon Alexa and Sonos
Room title confusion

When I tell Alexa to play music on my bedroom sonos speaker she can pull up a random station with no problem. When I try and tell her to play a specific Pandora radio station on my bedroom sonos speaker she starts paying from the echo dot also in the bedroom. I don't know why she can recognize the sonos speaker only when I ask her to play something random.

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P
6 years ago
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niggle999Contributor I
asked in Amazon Alexa and Sonos
Alexa no longer working

Hi all. I've just set up a mesh wifi (BT Whole Home). I've factory reset my 2 One's and moved them to new positions and at the same time added a new Beam. Everything is fine from the Sonos controller app - I can stream from my NAS, stream radio etc. The problem is now Alexa. Alexa recognises the voice command e.g. "alexa,play radio 2" as it's repeated back e.g. "playing bbc radio 2 on tunein" but then nothing happens. I can ask questions via Alexa and get the answer back ok. Any ideas appreciated. I've submitted a diagnostic dump reference 2096180011. Thanks!

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N
6 years ago
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TimfyCContributor I
asked in Amazon Alexa and Sonos
Older SONOS Speakers and Alexa

I know the newer Alexa enabled speakers create two entries in the Alexa app - one for the speaker and one for the Alexa part. But why do my older devices (Play:1, Play:3 and Connect) do the same? Can I deregister the alexa device in the Amazon site safely?

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UKMedia
6 years ago
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hm231168Contributor I
asked in Amazon Alexa and Sonos
Alexa in Denmark

No support for vocie control in my country. I use the Sonos app on my iPhone. When I go to voice control it tells me that there is no support in my country (Denmark). When will it be supported?

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6 years ago
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jork1Contributor I
asked in Amazon Alexa and Sonos
Have Alexa play on Sonos Playbar + Sonos Alexa enabled

Hey! I have a Sonos play 1 + playbar + sub + Sonos new Alexa enables Play One.. how can I ask Alexa to play on my playbar and Alexa at the same time? My playbar is connected through Sonos one so it’s on the network.... what’s the best way for this?

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UKMedia
6 years ago
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Aaronac8Contributor II
asked in Amazon Alexa and Sonos
How do you have TWO SEPARATE amazon accounts with a single SONOS ONE?

I have my own email and password for my amazon account to set up a SONOS ONE account linked to my alexus app on my phone. I want to add a SEPARATE SONOS ONE account for my girlfriend, who lives with me. She has her own email and password for her amazon account. Can this be done? A household profile seems to use the same account for two separate people, which is not what I am interested in doing. Any ideas?

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UKMedia
6 years ago
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richardmiamiContributor I
asked in Amazon Alexa and Sonos
Beginner Sonos One questions

Sorry if this has been asked, but I couldn't find it! I have several Amazon Alexa Dots in the house, controlling lights, etc. Last week I added a SonosOne. Here are the questions: 1. Alexa plays music on the SonosOne fine, but seemingly can not see the SonosOne as an additional device so I can engage multi-room music. I have tried Scenes and Routines, but no luck. Am I out of luck for now? Or have I missed a trick? 2. I am very impressed with the SonosOne, so I am now seriously thinking of grabbing another Sonos... most likely a Sonos Play 1. If I buy that.. will it sync withe the SonosOne and then give me multi-room music? Thanks in advance for any help.

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C
6 years ago
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Aaronac8Contributor II
asked in Amazon Alexa and Sonos
How do you have TWO SEPARATE amazon accounts with a single SONOS ONE?

I have my own email and password for my amazon account to set up a SONOS ONE account linked to my alexus app on my phone. I want to add a SEPARATE SONOS ONE account for my girlfriend, who lives with me. She has her own email and password for her amazon account. Can this be done? A household profile seems to use the same account for two separate people, which is not what I am interested in doing. Any ideas?

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AjTrek1
6 years ago
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JMDORN77Contributor I
asked in Amazon Alexa and Sonos
Alexa multiple speaker command on Sonos One

Have three play one speakers and would like to use Alexa commands to play music on multiple speakers. I have setup a group in Alexa app, but the Sonos one does not recognize the group name??

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Ken_Griffiths
6 years ago
R
Raist22Contributor I
posted in Amazon Alexa and Sonos
Sonos One with multiple amazon accounts

Just got the Sonos 1 with Alexa, and i have my amazon account linked. My wife also has her own Amazon account, can we link that one too? If so, hiw is that done, and how do you switch between accounts.

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6 years ago
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NaniContributor I
asked in Amazon Alexa and Sonos
Does Alexa work with Playbar?

I have a Sonos Playbar and subwoofer connected to my Sony tv. I want to get 2 back speakers, either Sonos One Smart speakers with Alexa or Sonos Play:1 without Alexa. I have been told that Alexa will not work with the Playbar. Is this true? I don’t want to spend the extra money if Alexa won’t work, anyway.

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6 years ago
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rowlingsAvid Contributor I
asked in Amazon Alexa and Sonos
Sonos One on Echo buttons

Does Sonos One works with Echo buttons?

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B
6 years ago
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JAZEContributor I
asked in Amazon Alexa and Sonos
Connect:amp - remote control for terrace

Hello, I use connect:amp since it has been promoted first days in Czech Republic. I love that product, anyway now I have one idea and I am not able to find solution. I have been using this for playing music on a terrace. But till now it is not possible without my iPhone. Now I have realised that it has to be a possibility to control music by wired or wireless remote. It is enough to have VOLUME +/- and FWD. Any idea / product? I found Caseta by LUTRON https://www.casetawireless.com/ but not sure it could work as I need. Any experiences? many thanks in advance JAZE

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J
6 years ago
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Erick3211Contributor I
asked in Amazon Alexa and Sonos
Sonos Beam & Play One

I’ve had an Alexa enabled Play One and got a Beam as a birthday present. I want to buy a second Play One to create a surround experience. Do I need to purchase another Alexa enabled Play One ($199) or can i use the non Alexa enabled version ($150) and get the same result?

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6 years ago
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kason.knightContributor I
asked in Amazon Alexa and Sonos
Alexa Command for "Line In"?

We are currently using a Connect stereo audio input from a TV to feed audio to our patio speakers. Is there an command for Alexa to play the "Link In" audio?

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6 years ago
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johncisekContributor I
asked in Amazon Alexa and Sonos
Can Alexa on Sonos One play music from the library on shared storage?

I can get it to stream via internet services but dont see a way to tell Alexa to play from my music library.

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melvimbe
6 years ago
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