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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16551 Topics

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cluo31 Contributor I

Playbase+Play 1+Sub for Samsung TV audio cutting out
Question

Hi my system is experiencing audio cutting out for the past few weeks and it seems to get worse now. The system config is indicated by the subject/topic line, and the TV is a 2 year old Samsung 4K, connected via optical fiber. It cuts out the audio when I am using native app from Samsung TV (netflix...

Troubleshooting
2 0
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2 minutes ago
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jaribgv Contributor I

Iphone can't reconecct to One/SL stereo system
Answered

I have a stereo setup with a Sonos One and a Sonos SL. I mostly use it via Airplay 2 with an iPhone 8 running iOS 13.3. It has been working great since October and even before that when I only had one speaker. It’s usual that when I pause the music, I need to reconnect as the connection is lost afte...

Troubleshooting
40 2
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37 minutes ago
NickTheGreat Trending Lyricist I

Weird One SL Issue
Question

Hi everybody!   I’ll try to keep this brief, but my mom is having a weird issue with a new One SL.  As in, can’t get it to join her network.   She bought a 2-pack from Costco and gave me one for Christmas and kept one for herself.  Mine worked fine, but hers wouldn’t join in.  Could get as far to wh...

Troubleshooting
12 2
45 minutes ago
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sockmonster Contributor I

Sonos Play 1 wireless problems
Question

Hi guys, Having problems with a Play 1. I’ve had this since the middle of last year and everything has been working fine. Until it wasn’t. I can no longer connect to this device, either using the android app or the windows controller. I’ve gone through the troubleshooting steps. I connected it to th...

Troubleshooting
44 1
2 hours ago
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Guerte Contributor I

Issues with Home and Sub
Question

So I’ve been having an issue with my Home. It kept cutting out quite a bit. So I put my beam on ethernet so I could change the channel. So far it seems to work. Now my sub isn’t working at all. I’ve tried removing it and adding it, but I get an error when I tried to add it. I try again and it goes t...

Troubleshooting
20 3
2 hours ago
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Michaelhamcelot Contributor I

sonos drops in and out from tv
Question

background Currently I have a Sonos beam connected to two play ones. They are 15 feet away from each other. The Sonos beam is connected by an Ethernet cable and the play 1s are wireless. I’ve played with the Sonos net settings and found they made no difference but I left it at channel 6. My router i...

Troubleshooting
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2 hours ago
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chrl Contributor I

Sonos Playbase not connecting to WiFi (other Sonos speakers working fine)
Question

My Sonos playbase was plugged into my router with my other speakers connecting wirelessly.  I’d now like to use a wireless connection for the playbase but can’t seem to get it connecting wirelessly.   Observations: If I unplug the ethernet cable I lose the connection to the playbase.  If I power cyc...

Troubleshooting
31 3
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2 hours ago
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bwpsea Contributor I

Added Move and 2 Play:1s to existing set of 3 Play:1s and connections now are all skipping
Question

We purchased 3 Play:1s about 6 months ago and loved them so much that we added 2 more plus a Move at Christmas this year. Since adding these pieces, we now are hearing inconsistent playback (we basically only use Spotify) in our speakers. The music plays but goes in an out on all of them at differen...

Troubleshooting
27 3
3 hours ago
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memo Contributor I

Sonos Play:1 connected but no sound
Question

I have several Play 1 devices in my setup, some paired, and some not paired, and they randomly stop playing music, although they still seem OK (and appear to be playing) in the controller app. Unplugging and restarting the device solves the problem, but only temporarily. This happens on single devic...

Troubleshooting
26 3
4 hours ago
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Borreboy 2 Contributor II

Audio delayed
Question

Hi I have a LG C9 TV and a playbar with 2 Sonos one surround speakers. Audio is a little delayed. I can’t fix it in the Sonos app. It can only increase the delay. Any ideas?

Troubleshooting
14 1
4 hours ago
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purduetech13 Contributor I

beam TV set up
Question

Trying to set up my new beam and it says to use the Arc input, I only have two HDMI’s and my set up won’t complete. Is there any I can do? 

Troubleshooting
31 4
4 hours ago
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j.wo Contributor I

Airplay cuts out on pause
Question

I just got a Sonos One (Gen 2) after reading that Airplay was finally working well with it. I was hoping to use it as my speaker when streaming video from my MacBook Pro, but have been hounded by audio issues–even with it connected via Ethernet to my Airport. The audio cuts out if paused for more th...

Troubleshooting
381 17
4 hours ago
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Gray 0609 Contributor I

Beam is forcing my TV into full shutdown when in standby
Question

I have Beam soundbar connected to a Sony android TV using hdmi ARC port. When I put the TV into standby, the TV is shutting right down meaning that it needs a full restart when I turn back on. If I disconnect the hdmi cable it is fine meaning that it must be something to do with Sonos  

Troubleshooting
20 3
5 hours ago
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SeeArr Contributor I

Turntable + Connect = Degrading/Poor Sound Quality
Question

I've seen a lot of similar posts, but nothing that seems to be a 1:1 match with my issue, so here goes... A much more vinyl savvy friend than I recently purchased a turntable for me as a birthday gift. Out of the box it has Bluetooth connectivity; however, being firmly planted within the Sonos ecos...

Troubleshooting
585 9
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5 hours ago
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optimusprime Contributor I

Network Connection speed insufficient- Only with Spotify
Question

So, the problem is I get the “Network Connection speed insufficient” error message when playing, resulting in stuttering or stopping of playback. Please note: This ONLY happens with Spotify Spotify streams flawlessly on phones and computers on the same network Other streaming services work flawlessl...

Troubleshooting
65 13
7 hours ago
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Thawi Contributor I

Unable to control some speakers periodically
Question

I’ve recently been having issues with my Sonos setup. I seem to lose control over some of my speakers for a period, and they will come back if I just leave it for a while.    Example: I group up a few speakers in the app, and start playing a stream/web radio channel. It all works perfectly. Adjustin...

Troubleshooting
44 4
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11 hours ago
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Muge Contributor I

Spotify connection lost
Question

Hi there, we’ve been experiencing connection loss to Spotify over the past few months.   Diagnostic: 1968011511   Thank you

Troubleshooting
26 0
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15 hours ago
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J-MB Contributor I

Low signal from port to my NAD amplifier
Question

Hi, I have HIFI based on NAD amp, NAD CD and connected trough a pre-amp a Technics turntable, all that with Cabasse speakers. Everything works perfectly for around ten years. To extend my installation I bought a Port and two One speakers. The two speakers are ok if used with app on the smartphone. I...

Troubleshooting
67 4
K
16 hours ago
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ahlee0817 Contributor I

sonos move stay connected
Question

We set up the move and all was well.  We thought we turned off but instead battery drained. After we recharged we had to go through the entire set up procedure from step one.  Annoying.  We have now left it plugged in so that it will be ready to go when we want to use it.  Is it ok to leave it plugg...

Troubleshooting
7 1
17 hours ago
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alistairjudson Contributor I

Sonos Amp line in 1.5 second delay
Answered

I have a Sonos Amp which I have my TV hooked up to as well as a turntable. I've recently moved house so I have had to set up my system again. After setting up the system again I have realised that there is a now a large delay between the turntable and the Amp (in the region of 1 - 2 seconds) This di...

Troubleshooting
1267 32
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20 hours ago
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TilfordTownhouse Contributor I

Sonos One found but not setting up after button and chime
Answered

Hey there! Spent over an hour on the phone with Sonos in a teamviewer session on my phone and no luck fixing this problem. Router: Asus RT-AC5300 (IPV6 Disabled) (Dual-band linked) Problem: We have 2 Sonos Ones (voice enabled) that were both on the network and just added a play bar. We were having p...

Troubleshooting
88 8
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20 hours ago
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neilbytheriver Contributor I

old problem but no solution

playkng iphone into sonos amp.  All software up to date. No Alexa involved.   Music via Spotify and Apple Music.  Select an album and it plays one track then stops.  Even on shuffle it plays one track.  Press play again and it starts the same track again 

Troubleshooting
49 5
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21 hours ago
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mmulq Contributor I

Windows 10 Sonos Controller can't connect
Question

The Windows 10 Sonos Controller on my laptop is not connecting to my speakers anymore. I’m able to connect using a different PC and my phone but not from my laptop. I’ve tried reinstalling the app several times. The first time the app is launched after installation, it finds my existing speakers but...

Troubleshooting
14 1
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21 hours ago
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FlyingDutchman Contributor I

Play 5 (gen 1) no audio - dead speaker?
Answered

Sonos was working fine for years. Recently had the Bridge go down, rebooted and reset all complete with software updates (2 x play 5 gen1 and new beam). One play 5 now has no audio. Solid white light, audio on headphones. Shows in app with volume control etc. Have reset everything multiple times (ro...

Troubleshooting
485 10
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22 hours ago
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dfyoung Contributor I

Sonos stops playing after 1 song

Sonos stops playing after one song even though there are many songs in the playlist.

Troubleshooting
4095 32
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22 hours ago

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