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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16592 Topics

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alistairjudson Contributor I

Sonos Amp line in 1.5 second delay
Answered

I have a Sonos Amp which I have my TV hooked up to as well as a turntable. I've recently moved house so I have had to set up my system again. After setting up the system again I have realised that there is a now a large delay between the turntable and the Amp (in the region of 1 - 2 seconds) This di...

Troubleshooting
1496 39
1 minute ago
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AMOAmir Contributor I

network bandwidth insufficient to maintain playback buffer
Question

Hi all, So sorry for the repeat question but as I have another problem as well I thought it might be best to ask it separately. Basically, I do get the bandwidth insufficient error but also when I don't get that if I connect more than 2 play:1 speakers to a sonos boost it again goes off. Basically 2...

Troubleshooting
142 21
A
1 hour ago
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srmatt87 Contributor I

Sonos Playbar turns on by itself in the middle of the night at high volume
Answered

Hi, I have my sonos playbar hooked up to my tv and its working with my comcast cable box/remote. Every time I turn the TV off I have to press mute on the remote to shut off the sound coming through the playbar...thats not the annoying part. Every night at some point between midnight and morning t...

Troubleshooting
1730 15
J
2 hours ago
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andre199017 Contributor I

Sonos Beam + Hisense H50B7500UK - Audio Lagging Picture (Lip Sync Issue)

Hi guys, I understand this may be a common issue but i had a couple of specific questions in mind. The issue: My Sonos beam audio (when connected to either HDMI ARC or DIgital Optical Audio Out) lags the picture on screen. This lag differs by TV channel (BBC1, ITV, etc) and by input source (TV, HDMI...

Troubleshooting
59 6
D
4 hours ago
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press250 Trending Lyricist I

Add Shared Music Folder Does Not See Windows HTTP Server
Question

Long-time Sonos user, long-time network admin. So yes, I’m dangerous. For a variety of reasons (including but not limited to yesterday’s obsolescence news) I’ve split off a Connect:Amp onto its own Sonos setup under wireless (aka generic Wi-Fi) mode. The Connect:Amp and an Android controller are on...

Advanced setups
23 4
5 hours ago
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Birdie77 Contributor I

Beam not turning TV
Question

When I first set my beam up it was turning TV on/off all ok    now I get the message “sorry the hub the device TV connected to is not responding please check network etc” however network is fine as all other functions on beam work fine  nothing has changed to my set up so a bit baffled 

Troubleshooting
3 0
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5 hours ago
Edward R Sonos Staff

F.A.Q. Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you should know first.    What a Factory Reset is Not:    A cure for skipping music. The majority of cases where music is cutting out or skipping are caused by inter...

Troubleshooting
1623 6
7 hours ago
G
GP7 Contributor I

changing WiFi
Question

Hi I have a Beam connected to one Wi-Fi network & a. Connect to a different network in a separate part of the house. how do I get the Sonus app on my phone to change when I move to the different network? It seems stuck on the beam as the product even if I turn all and phone off and log into the...

Troubleshooting
3 0
G
9 hours ago
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mm2531 Contributor I

Song encoded incorrectly (amazon music)
Question

My songs that used to play properly, have been getting “not correctly encoded” errors for the past few months, including this morning.   Diagnostic report 715726905 submitted. 

Troubleshooting
21 4
M
14 hours ago
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MjjW Contributor I

Move - issues with grouping and playback
Question

Hello.  I’ve got an issue with Move - If I commence playback when all players are grouped together, it will not playback on my Move, but will play on all non Move speakers in the group If I commence playback on the Move, and then add all other players to that group, then all will play the source mus...

Troubleshooting
80 8
16 hours ago
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trevormlong Contributor I

Speakers fading in and out
Question

I have several Sonos products all through my house.  In the last month or two some will fade in and out during play.  They have worked great for years and now all of a sudden any one of them might fade or all of them.  Some are stand alone and some are grouped into rooms.  I just ran and sent a diag...

Troubleshooting
38 13
17 hours ago
3
3runsteve Contributor I

My Sonos Bridge has stopped working
Question

I have 2 x Sonos Play: 3 speakers and a broken Sonos Bridge - it’s either the power cable or the unit itself, but have tried a factory reset, etc - it seems terminal. What do I need to connect the two Sonos Play: 3 speakers to to make them play beautiful music again? Might be in the market for a thi...

Troubleshooting
25 5
18 hours ago
H
Houston Avid Contributor I

Left channel of a pair keeps cutting out
Question

This just started and it is quite annoying. In my office I have 2 Sonos speaker that are a pair L + R. For whatever reason, the left one keeps cutting in and out. Even if I break them apart the left one still cuts in and out. Funny thing is, it is the speaker that is closest to the hub. What the hec...

Troubleshooting
24 4
18 hours ago
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BobbyBrown Contributor II

Added new Play 1, now system keeps buffering.
Question

Hi,   I’ve recently had a Play 1 in my kitchen running for a few years without any trouble at all. I’ve recently added another Play 1 to create a stereo pair and I all get is buffering and stuttering when playing the radio via TuneIn. Can someone help before I launch it out the window!!!   For Info,...

Troubleshooting
16 2
18 hours ago
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Jerofthewoods Contributor I

sonos move randomly turns on?
Question

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

Troubleshooting
1118 32
I
20 hours ago
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pup Contributor I

Getting a Move working with airplay via iTunes
Question

First, I have no idea if Apple calls playing to multiple speakers through iTunes (versus iOS) ‘airplay’ or not, but hopefully it’s understood what I’m talking about. Second, my system - iMac Pro, Mojave 10.14.6, Velop wifi with 3 nodes, playing to 5 devices: the iMac itself, Airport Express via ethe...

Troubleshooting
23 0
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20 hours ago
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juliacurrey Contributor I

credit for trade up 30%
Question

I have followed instructions to recycle and deactivate by Play5 Gen1.    Where can I see the credit?!?!  It’s not anywhere in my app and no email received. 

Troubleshooting
27 2
20 hours ago
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User87814 Contributor I

Antenna broken on sonos 5 gen 1
Question

I suspect the antenna is broken on my sonos 5 gen 1 and will not connect. Is it possible to switch to aux input so i can still play music on it via the mini jack input? Normally i would do this using the controller but as it will not connect is there another way i can switch the sonos to aux in?   T...

Troubleshooting
21 3
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21 hours ago
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mmulq Contributor I

Windows 10 Sonos Controller can't connect
Question

The Windows 10 Sonos Controller on my laptop is not connecting to my speakers anymore. I’m able to connect using a different PC and my phone but not from my laptop. I’ve tried reinstalling the app several times. The first time the app is launched after installation, it finds my existing speakers but...

Troubleshooting
33 3
M
21 hours ago
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hallo02 Contributor I

Turning WiFi Off in a SonosNet configuration
Answered

Hey there Given a Sonos network with 8 players. One player is wired to the router, as far as my understanding is right, my Sonos configuration is a SonosNet mesh network. I see WM:0 at each player. (All the seven other players are wireless) What happens if I turn off the Wifi (using the app) for the...

Advanced setups
80 6
23 hours ago
R
rtsaas Contributor I

Sirius
Answered

Sirius XM stopped playing through Sonos. Called Sirius, reset everything, reloaded apps and when I try to add Sirius to my music services it tells me the Siriusxm server does not recognize the credentials. Thought it was a Sirius issue but looks like a Sonos issue. Thoughts?

Troubleshooting
826 20
K
1 day ago
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TIm in Alzy Contributor I

Move does not like wifi repeater
Question

Most people I would think, buy a Move to be able to play music outdoors, and do other stuff on their Wifi, such as use a tablet. However, the MOVE does not like the signal from a repeater. The only way to operate it, (and Sonos techies have confirmed this), is to switch off the Move, unplug the repe...

Troubleshooting
7 0
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1 day ago
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User2006 Contributor I

Forced Updates Lawsuit

In case anyone is having the same trouble: I have been a Sonos user since 2006. In the beginning, the system worked flawlessly, but since about 2011 Sonos has had an aggressive mandatory update policy, even to the point of making older equipment obsolete. The last update rendered my 2 systems inop...

Troubleshooting
799 22
1 day ago
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Bushfire Contributor I

muziek wordt afgebroken via spotify
Question

Ik heb een systeem met boost aangesloten op router, en 2 play one (in stereo) en 1 amp in dezelfde grotere ruimte, en dan nog 2 play one (in stereo) in een andere kamer. De amp is aangesloten op mijn stereo en platenspeler. Als ik muziek afspeel via mijn stereo: vinylplaat, CD.. dan loopt alles vlot...

Troubleshooting
4 0
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1 day ago
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geldankat Contributor I

Recurring issue - IHeartRadio cutting out
Question

I understand this has been covered and fixed before. However, IHeartRadio channels are cutting out again, usually for about 10 seconds at a time. It seems to occur about every couple of minutes and has been going on for the last 3 weeks now.  I just submitted support diagnostics (Confirmation Number...

Troubleshooting
1149 51
1 day ago

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