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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

17540 Topics

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davidfstr Contributor I

Audio delay with Sonos One over AirPlay from laptop/desktop
Question

I am experiencing an audio delay of 2-3 seconds when configuring 2 of my macOS systems to send audio to the Sonos One as a system audio output device over the AirPlay protocol. My iPhone is able to send audio to the Sonos One over what also appears to be the AirPlay protocol with no lag. Repro Steps...

Troubleshooting
6 1
53 minutes ago
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JasonAndrew Contributor I

Spotify always skips when first starting up
Question

Since switching from Google Play to Spotify, every time I begin playing music on Spotify, the music cuts out, skips, and speaker groups fade in and out. This usually resolves itself in the first minute of playing the first song - but I never (that I can remember) had the issue with Google Play.  I a...

Troubleshooting
41 9
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1 hour ago
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Crackersmike Contributor I

wifi not connecting
Question

Hi there, sorry but this may seem repeative from others, but lately after have a 2 plus 1 and a sound bar with no issues for the last 5 yrs, my system does not want to connect to WiFi.  We have had a new BT router this last 9 months and lately after initial set up the connection drops out and does n...

Troubleshooting
19 3
1 hour ago
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atlienk Contributor II

Unable to Import / Index Music from iTunes
Question

I'm attempting to add my iTunes library to Sonos using my Mac. (Following instructions here: https://support.sonos.com/s/article/257?language=en_US) However, it seems like I've run into a snag stemming from how MacOS / iTunes manage the iTunes library and corresponding files. A little about my setup...

Troubleshooting
10 2
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2 hours ago
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rbrown Trending Lyricist I

YouTube Music skipping tracks due to song not being encoded properly
Answered

I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent.  Very frustrating since all I play is from YouTube Music.  Diagnostic 291296562.

Troubleshooting
537 32
A
3 hours ago
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obruemmer Contributor I

sonos play 1 speaker no longer working in system

Hey there,  We have 3 x Sonos play 1 and 2 Play 5 connected to our wifi / Sonos system - these are scattered over various places in our apartment. We have consistent problems which is driving us nuts! We never had problems before until we moved to Mexico City. Music starts and stops in various speak...

Troubleshooting
28 11
4 hours ago
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Wimster Contributor I

How to get Sonos to work properly after update.
Answered

Getting highly annoyed with the Sonos user experience. Today after updating to the latest software I once again  lost connection to all my speakers after the update. This at least the 4th time that this has occured. When will Sonos improve on this? What do you need from my side to check/improve beca...

Troubleshooting
179 15
4 hours ago
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DaveOzric Trending Lyricist I

Cutting out and volume issues with group play
Question

Diagnostic # 97932632 Hello, a couple stereo sets have issues when grouped. The sound cuts in and out but also the volume sometime sounds muted for short periods. Fairly consistent and with any music source. I have tried changing the channel on the sonos and router to be far apart. I am using the So...

Troubleshooting
28 7
5 hours ago
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monkeydog Contributor I

Moving Sonos Move to a New Network Breaks Alexa
Question

I bought a Sonos Move to use in two houses: my main house in town and a cabin in the mountains. I was able to make it work on the different WiFi networks by following this article: https://support.sonos.com/s/article/3666?language=en_US but doing so makes Alexa stop working. If I use the phone app I...

Troubleshooting
43 10
5 hours ago
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Brent Doka Contributor I

configurazione
Question

Buonasera, dopo aver effettuato la configurazione del mio prodotto Sonos, ogni volta che entro nell'app di Sonos mi appare in alto la scritta "impossibile connettersi a Sonos". Come fare a risolvere il problema?

Troubleshooting
28 5
6 hours ago
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Bytecrafter Contributor I

SONOS Controller App & WiFi Roaming
Question

I have a relatively large but uncomplicated LAN comprising WiFi and Ethernet (Cat6) and a number of Cat6 switches. There are six SONOS boxes, some wired, some wireless. Modem Router is Netgear V7610 with WiFi (2.4GHz and 5Ghz) and Cat6 Ethernet. Additionally there are three WiFi APs, all in bridge m...

Advanced setups
29 2
7 hours ago
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tigerfan87 Contributor I

Sonos Move Offline and Won’t Reset
Answered

I bought the new Sonos Move speaker right when it came out a few weeks ago and when I got it I set it up with my existing Sonos system but haven’t tried using it since until today. My Sonos app shows that the Move speaker is “offline” so I started troubleshooting the problem with some of the feedbac...

Troubleshooting
5527 23
8 hours ago
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justy dusty Avid Contributor I

mixcloud skips tracks
Question

I play mixes on Mixcloud other peoples and my own and after 30 min or more it’ll skip to the next mix. This has been happening for a very long time but as I don’t use it much I’ve never bothered to report it. However now in lockdown so using it a lot now. Diagnostics number is: 612132602 can someone...

Troubleshooting
42 15
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9 hours ago
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John Galantini Contributor I

TV Room keeps ungrouping (driving me nuts)
Question

Here’s my setup… In the TV room I have a Beam with two Play 1’s (Left / Right) - (a basic 5:1 surround setup)  I have another Play 1 in the kitchen. And then upstairs in the study I have a Play 5 So this appears as three rooms…. TV Room, Kitchen, Study I like to play music across all these devices a...

Troubleshooting
31 4
9 hours ago
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MrHerbalife_workfromhome Contributor I

Spottify

How to fix the spottify problem? In my spottify app the playlist is as i want but i sonos i cant change so the newest music i first 🤬 really frustrating. Anyone know how? 

Troubleshooting
15 1
9 hours ago
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Ethanjoe1610 Contributor I

Unable to connect to sonos
Question

I have tried setting up my sonos play 1 to my new router. Followed every step it told me to and its still not allowing the app to connect. This is getting frustrating now. 

Troubleshooting
69 9
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11 hours ago
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Parcival Contributor I

Household with 2 access points, app works only near one of them
Answered

I purchased my first Sonos products in September, so I still consider myself fairly new despite a lot of googling and manual reading.   My problem: The app (and Google Assistant) only work in/near the Master Bedroom. If too far away from the Master Bedroom, I get "Your Sonos system was not found". I...

Troubleshooting
98 9
15 hours ago
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lindores1288 Contributor I

Certain Tidal songs not playing on my Sonos system

I have been subscribed to Tidal for a few months now and only recently i have noticed that some tracks do not stream at all to my Sonos system. They stream fine on my mobile and through the Tidal desktop app. I initially though it may be Hi-Res or MQA files that wouldn't be working however most of t...

Troubleshooting
48 8
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23 hours ago
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galuzzi Contributor I

Roku Ultra sounds better than Sonos Connect?

I love my Sonos, but…. I have a Sonos Connect, with it’s coax digital out feeding a Pioneer Elite SC-LX501 receiver. I just added a Roku Ultra, HDMI out to the Pioneer. Comparing Sirius XM or Spotify on both, I’ve found that the Connect sounds “thinner” (reduced dynamics and midrange) than the Roku....

Troubleshooting
46 3
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1 day ago
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Frackin Contributor I

Remove a Bridge from your Sonos system
Question

I would like to remove the Bridge. I have the Sonos control app on my Windows 8.1 PC. It is uptodate. I am following the instructions from: Remove a Bridge from your Sonos system  -  Connect Sonos to your Wi-Fi network “Step 1  From the Settings tab, tap System > Network > Wireless Setup. On t...

Troubleshooting
14 1
1 day ago
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ig91 Contributor I

Turntable with Beam and One (Surround)
Answered

Hello,  Hope everyone is staying safe during these crazy times.  I have a simple question and I know it can't be done with what I have currently but was wondering what would be the easiest and most cost-efficient way to accomplish this... So my current environment consists of  - 1x Sonos Beam paired...

Advanced setups
34 3
1 day ago
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mart1984 Contributor I

Sonos and BT Whole Home Wifi
Question

Hi There, I’ve recently set up a 3 disc BT Whole Home wifi mesh at home. The main disc is plugged into a Virgin Media Hub in the bedroom (and where i have turned wifi off on the Virgin Router) with 2 others in Lounge and Kitchen. I renamed my Whole Home network and password to be the same as the Vir...

Troubleshooting
27 1
1 day ago
HarveyBowden Contributor I

SECOND SYSTEM IN DIFFERENT BUILDING AND DIFFERENT WIFI. PLAY 5.
Question

Hi All, newbie. Recently purchased 4 off Play 5 for house. All set up and got to work, after a bit of a struggle. Impressed so bought a further 4 off Play 5’s for the office. Cannot get software to recognise new Play 5s. Tried all sorts. Starts off by saying that if the software is not up to date it...

Troubleshooting
16 1
1 day ago
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tommy721 Contributor I

iOS sonos app slow

My sonos app on my iPhone has betone very aloe to start up and find my speakers.  The same for everyone in the family.  Have tried to delete and reinstall App and reset all speakers and set up as new. Still the same.  seems to have started since last update. 

Troubleshooting
166 18
1 day ago
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PotemkinMcNasty Contributor I

BBC Sounds no longer works on any Sonos devices via Alexa
Answered

After installing the latest Sonos software update, none of my devices can stream BBC Radio via BBC Sounds.  Saying “Alexa, play Radio 4”, results in “Here’s Radio 4.  BBC Sounds.  Sorry I am having trouble.  Please try in a little while”.  All other skills work fine, and Alexa can stream music from...

Troubleshooting
30 4
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1 day ago

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