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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16534 Topics

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snarky100 Trending Lyricist I

SONOS MOVE bricked?
Answered

Hello dear community I have taken my MOVE for a ride (worked like a charm when traveling for 3 days and helped get good sound listening to audiobooks while traveling. Have brought it back home, charged on its dock and taken it on a 1200km trip (again, without taking the dock, because it is flimsy an...

Troubleshooting
207 16
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22 minutes ago
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MWatt Contributor I

Connection Lost message
Question

Been using Sonos for over a year, but I am no longer able to connect to music services on my Galaxy S10+ as of 2 days ago.  Works on my MacBook, iPad and husbands iPhone.  I've uninstalled and reinstalled, restarted my phone and reauthorized my Google account, which is the service I use most. Not su...

Troubleshooting
16 3
1 hour ago
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optimusprime Contributor I

Network Connection speed insufficient- Only with Spotify
Question

So, the problem is I get the “Network Connection speed insufficient” error message when playing, resulting in stuttering or stopping of playback. Please note: This ONLY happens with Spotify Spotify streams flawlessly on phones and computers on the same network Other streaming services work flawlessl...

Troubleshooting
27 9
2 hours ago
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axg275 Contributor II

sonos s5

Hi all,     I bought sonos S5 and trying to pair it. The app does not find it, is it because it's gen1? I tried to reset it based on the online instructions by holding mute button and plugging it in the white light comes on but does not blink orange like the instructions tell me.       Is there anyt...

Troubleshooting
30 3
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2 hours ago
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loodaddy Contributor I

Sonos turning off Bravia TV
Answered

Just got a Sonos Beam. Connected it to a Sony Bravia TV using HDMI ARC and set up Bravia Sync. Audio is playing great. The TV remote, Apple TV remote, etc can control the Beam volume just fine. However, I’ve noticed that lately the TV is doing what I might call a “hard power down” after sleeping, bu...

Troubleshooting
324 31
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4 hours ago
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JAW4321 Contributor I

sonos sucks
Answered

Once again I cannot get these over priced speakers to connect to an existing network . I have moved my speakers from my summer home (where they never did work because it is a line of crap that they work on a hotspot) back home and they will not connect to my network. How do I reset them as if they...

Troubleshooting
1167 29
7 hours ago
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matt98cook Contributor I

Sonos Move not charging
Question

I recently bought a Sonos Move and am new to Sonos products. When placing the Move onto the charging base an amber light flashes for about 10 seconds and then nothing. I have left it to charge overnight and the next day, nothing! It wont turn on and isnt retaining a charge.   Any help would be appre...

Troubleshooting
71 3
8 hours ago
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smarta Avid Contributor I

wi-fi ethernet question
Question

I have a problem where my Playbar is located (where it needs to be for TV viewing) I get a fairly weak signal from my modem (positioned where it needs to be for work & near my net connection point) This results in music dropouts when streaming from my Mac music library (Mac is ethernet connected...

Troubleshooting
46 6
11 hours ago
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db7 Contributor III

Wireless Network interference
Question

A few times over the last few years I have made use of Sonos Support and they have been very helpful.   When I’ve submitted diagnostics I have been told I’m getting excessive interference on my wireless network.   What is it that shows up I the diagnosis that indicates this? What can I do to reduce...

Troubleshooting
44 5
11 hours ago
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smarta Avid Contributor I

speaker placement for better wifi connection
Question

I have a problem with my Playbar cutting out when streaming music from my main Mac music library- I suspect it may be due to a weaker wifi signal where my speaker is currently located & where it needs to be (my modem is a few rooms away from my office where my modem needs to be to keep my work c...

Troubleshooting
36 4
11 hours ago
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TheRamblinMan Avid Contributor I

Can you stop controller screen from blinking when adding tracks
Question

I’ve noticed a behavior of the controller app on my Mac that I find real annoying--anytime I add a track to the queue the entire control screen blinks with a black screen like it is refreshing.  I think I noticed the behavior on the iPhone app as well but I use the app most while sitting at my Mac....

Troubleshooting
16 1
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11 hours ago
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paso1129 Contributor I

Sonos One Keeps Disconnecting
Question

I am having trouble with my One continually disconnecting form my WiFi network. I am able to setup and configure with the network cable plugged in. I then move the One to the room where I want it setup and have no problem connecting via WiFi for an hour or two. When I am done using the One or som...

Troubleshooting
4639 43
12 hours ago
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nicolahorner Contributor I

sonos one stopped working after app upgrade
Question

I have a Sonos play 1 (without Alexa) and it’s stopped working since app upgrade.  I have tried all troubleshooting tips too :-((

Troubleshooting
21 3
12 hours ago
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harpandjan Contributor I

sonos beam keeps cutting out with ethernet
Question

Hi my Sonos beam keeps cutting out when watching tv so all my apps keep stopping or timing out.    here is the diagnostic number   1727423008  

Troubleshooting
16 2
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12 hours ago
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soogaard20 Contributor I

flere problemer med beam efter apple tv 4k
Question

Har kommer flere problemer jeg håber i kan hjælpe med 😁 1. Vis jeg slukker mit tv med stemmen spiller beamen videre fra apple tv'et. 2. Vis jeg skifter over på en anden hdmi udgang spiller den stadig lys fra min apple tv. 3. Det ikke altid den kan skrue lyden på og ned igennem apple tv'et    Nogle d...

Troubleshooting
24 5
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12 hours ago
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eradop Contributor I

Successful and easy solution for Sonos Port output of 12 volt trigger to external amp.

I took a stab at finding an adequate solution for hooking up my new Sonos Port to my Crown D-75A amplifier… it turns out it was easy, not finding help from any provided inbox instructions from Sonos, so I though I would share on the community forum.  https://www.nilesaudio.com/product/voltage-trigge...

Troubleshooting
10 0
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13 hours ago
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martyamoreno Contributor I

Crackle/static from Beam

I bought the Beam speaker a couple of months ago, and just the last few days have noticed a crackle or static noise coming from the speaker.

Troubleshooting
1914 15
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13 hours ago
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Les cappa Contributor I

play bar had to mhch base
Question

Play bar has to much base , can’t change by tuning, almost sounds like has blown 

Troubleshooting
8 1
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13 hours ago
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MooseBoys Contributor I

Playbar Dropping Spotify
Question

My playbar occasionally stops playing spotify music for several seconds at a time. Linked speakers continue to play it without issue. Diagnostic code 113938724.

Troubleshooting
19 1
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14 hours ago
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NWK Contributor I

Sonos stopped streaming Sirius but still will play Spotify.
Question

 I get a message that says "The channel does not exist (anymore) when I try to play anything on Sirius The only change to my system was to add a new generation of Apple tv. That’s when the problem started. I can play Spotify. Just can’t play Sirius

Troubleshooting
8 0
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14 hours ago
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Jerofthewoods Contributor I

sonos move randomly turns on?
Question

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

Troubleshooting
1035 30
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15 hours ago
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PhiloLynott Contributor I

Sonos One disconnected overnight "wifi password incorrect" fix

Dear Sonos-ers!TLDR;Issue; “Incorrect password” for wifi set up even though you enter the right password.Fix; “Incorrect password” → Factory reset → Ethernet to router → create new router password for network on router → set up speaker again with Ethernet still in → “create wifi network” via app → E...

Troubleshooting
2051 9
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15 hours ago
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MPFit Contributor I

Room dissappeared, playbase '?' in settings, No Orange flashing just solid
Question

Playbase is working, but can’t select it on app to play music instead of TV. When trying to find lost device - it never flashes orange just stays solid. Sub wasn’t playing so I unplugged and tried to put back into Living room; can’t because living room is gone from list of rooms. reset router, nothi...

Troubleshooting
13 2
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17 hours ago
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Sonos488 Contributor I

songs cut before end
Question

Like thousands users it's my turn 268952630 how to fix the problem ? I'm on 5GHz no interference.

Troubleshooting
12 1
18 hours ago
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Borreboy 2 Contributor II

Audio delayed
Question

Hi I have a LG C9 TV and a playbar with 2 Sonos one surround speakers. Audio is a little delayed. I can’t fix it in the Sonos app. It can only increase the delay. Any ideas?

Troubleshooting
8 0
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19 hours ago

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