Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

COChristopher Contributor I

Audio Drop on Line IN

Question

Greetings, I have issues when playing Apple TV or any line in device where the audio drops out when compression is set to Automatic or Uncompressed. When compressed is selected, there is no audio drop, but the sound and the video image are about 5 seconds out of sync.This is a new challenge- the sys...

Troubleshooting

BoFu Contributor I

Problem with album art

Question

I just got an AMP. With some albums the album art isn’t showing.I double checked and the art work is less than 800x800.The artwork was saved as both AlbumArt.jpg and Folder.jpg.The artwork is stored in the meda data.The artwork does show when playing back the song.

Troubleshooting

ghulse Contributor I

Can't get Plex to work on Sonos

Answered

I have installed Plex on a Synology 218+. I have a large library of music files that were created using iTunes. All Artists/Album in nested folders. Plex tested and working on a Mac. Plex app in iPad can also “see” library and play on that device as well. I have also added Plex in Sonos App (v. 10....

Troubleshooting

adamads Trending Lyricist I

Spotify & playback buffer

Question

For a while, I have received this message whenever playing SPOTIFY… “Unable to play ‘X SONG’ - network connection speed insufficient to maintain playback buffer.”I do not receive the message when using other streaming services on Sonos. It does not matter if I’m using the Sonos or the Spotify app, i...

Troubleshooting

Jeffro818 Contributor I

Samsung TV not outputting Dolby Digital 5.1 to Beam

Question

EquipmentTV - Samsung 55” UN55F6350AF1 - Sonos Beam2 - Play:1Amazon 4k FirestickI strictly use my Amazon Firestick to mainly watch Netflix and tv shows through the Sling app. I have no desire to use my tv’s built in apps. The tv also does not have the Sling app built in. When I look in my Sonos app...

Troubleshooting

Keith of London Contributor I

Am I the Only One Who Dreads Each and Every Update? They are Killing Me.

I’ve been a Sonos user for 5 years, and for the first two years I was delighted with the service. Since that time, with each update, I live with more and more functionality problems. More updates = more problems. I feel as though I spend as much time troubleshooting as I do listening to music, and...

Troubleshooting

I.Cs Contributor I

Last.FM scrobbling not working when Spotify played through Sonos

Question

I cannot get Sonos to scrobble tracks when playing Spotify through my speakers. Spotify itself scrobbles fine via Android or when playing through Google Home speaker. I have Last.fm connected / activated as a service in Sonos and have removed / reinstalled and then reauthorised, but still no succes...

Troubleshooting

Miguel1974 Contributor I

Music (my music) starts playing suddenly by itself

Question

Hi, I have a playbar and two Play 1. I use the iOS Sonos app for from my mobile play radio stations and I also send music to the Sonos system from my NAS device, Synology, using the DS Audio App.All fine until yesterday when all of the sudden music started playing in the middel of the nigth, i woke...

Troubleshooting

jjross Contributor I

Sonos not working with my Plex Server

Question

I can't get Sonos working with my Plex server. It was working for months, I don't think I made any changes, and now it won't work. I tried setting up a second Plex Server on my network and that one doesn't work either. I can, however, get music playing from severs that have been shared with me so...

Troubleshooting

kristoeli Contributor I

sonos play 1 disconnecting in a Bar

Question

Hi, i have about 14 play:1 in a Bar and they keep disconnecting one by one.Diagnostics number is : 323422825

Troubleshooting

Vergenoegd Contributor I

Cannot add more than 1 SONOS Play:1 speaker on a network

Question

HiHave 10 SONOS Play:1 speakers - all have been added to the wireless network and firewall and each named a room number 1 - 10.Adding speaker number 1 works fine on the SONOS app. Adding speaker number 2 is not recognized as a room on the app until number 1 is removed and the app restatred. So I can...

Troubleshooting

SonosVienna Contributor I

Sonos Wecker ist aktiv aber stumm (!!)

Question

Seit einiger Zeit "läutet" mein Wecker bleibt aber stumm. Laut Sonos ist der Wecker aktiv und gibt einen Ton von sich. Mein Play:3 gibt aber keinen Ton von sich. Drücke ich auf stopp/start wird plötzlich der gewünschte Deezer Stream ("Flow") wiedergegeben. Anbei die Diagnoseinformation zum Zeitpunk...

Troubleshooting

chris.b Contributor I

Can’t find wi fi previously didn’t have this issue

Hi, I’ve had a few issues with the kit since buying it and would go as far as to say I’ve never really had it working without any problems, mostly just small niggles until now. Most recently I’ve been getting the “can’t connect to Sonos network” message through the app and this is now making it real...

Troubleshooting

Charlie C Contributor I

PlayBar stopped connecting (repair possible?)

Question

My PlayBar stopped working suddenly. It is hooked up to my TV using optical. This happened a couple times before, and I would just power cycle it and it would come back. This time though, that doesn't work. It's hooked up to a Sonos Sub, but unhooking it doesn’t help.I've tried to factory reset the...

Troubleshooting

hkurtz Contributor I

Tidal connection lost-it's not fixed for me!!!

Question

It's now been months since Tidal has work properly through Sonos. The last support I had no answers other than to take down my router for a reboot, and did not want do that. I can't how that could effect Sonos since the firewall setting allow for sonos full permission through Windows 10 and Bitdef...

Troubleshooting

Jonas111 Contributor I

Two Wifi networks - Speakers a split between

Question

I have a bit of a mess going on at my primary residence. I currently have two different Wifi networks and I have 8 Sonos products in the house. I have three speakers showing up on one network and the other five showing up on the different network. how can I get these speakers to all be on o...

Troubleshooting

TimDonovan Trending Lyricist I

Sonos and Spotify Apps integrations are broken.

Answered

If I play Spotify via Sonos One Alexa, or through the Sonos desktop app, and then go to the Spotify desktop app, it should show the playing song and device, and I should be able to control it. I previously owned Bose speakers and Echo Dots, and this is how they operate, and is one of the fundament...

Troubleshooting

Dahl Contributor I

PlayBar Power Supply Diagram needed

Question

hey ! Playbar PSU dead, anyone who has a Diagram? My technician friend says he need in order to figure out what component needs to be replaced.

Troubleshooting

woollybugger Contributor I

playback history

Question

Is there a way I can tell what device initiated playback of a certain song? Occasionally, when I press the play button on the sonos speaker itself, it picks up playing a song at max volume. I believe it should usually pick up playing what was last playing on that speaker and at the same volume it...

Troubleshooting

Bcwill Contributor I

sonos one

Question

My Sonos suddenly will not stay connected to wifi. No new router or network. I have unplugged router and reset speaker by unplugging and holding down reset buttons. It plays one song then stops and says it cannot locate sonos.

Troubleshooting

Cali Person Contributor I

Wireless network issue troubleshooting

Question

Hi--When using Spotify on iPhones my Sonos system can lose network connection for a few seconds (it sounds choppy or drops altogether). The speakers used to disappear altogether from the app, but I replaced the router and that improved but did not solve the situation. If I load a YouTube video on a...

Troubleshooting

floydtheplant Contributor I

Playlists added to queue out of order

Question

Hi, wondering if anyone else has this problem...have been happily using Sonos for years now, mostly without issue. Recently, have had this problem - when adding a playlist to the queue, the tracks are getting added out of order.This is a new problem. Things were working fine, but a couple of week...

Troubleshooting

southern gal Prominent Collaborator I

Airplay issues

Question

Diagnostics 667381713Using Airplay All speakers in one group with a Sonos One (only one)select that one in Airplayplaying from BBC Sounds - previously aired show The World This Weekend ETA the BBC Sounds app NEVER stops playing during the issues described below. Starts playing then two rooms drop ou...

Troubleshooting

wkthomas Contributor I

No Music Selected

Question

Music will not play from any service on any speaker. Have restarted everything multiple times and have reauthorized all music services. I am able to search for music, but it will not play on any one of my four speakers.

Troubleshooting

ArnaudVision7 Contributor I

Cannot add speaker with new desktop controller app update

Answered

Since update 9.2, we can't add speakers from desktop controller app. Our employees can only use Sonos via ethernet because of our network policy/security. That means Sonos app does not work with WIFI. According to update 9.2 patch notes, Sonos removed 'add speakers' feature from desktop controller a...

Troubleshooting

1
2
3
4
...
611

Page 1 / 611

Menno van Dongen earned the badge Meet and greet
chris.b earned the badge Almost Famous
Puslinch earned the badge Almost Famous
curionion earned the badge Meet and greet
adamads earned the badge Almost Famous

View all "Badges"

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

×

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies