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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

15959 Topics

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simonsnz Contributor I

Music starts when I Get a phone call
Question

Every time I receive a phone call when, the music starts on my only Sonos speaker. I can be in the house or miles away, but the music starts!

Troubleshooting
119 5
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56 minutes ago
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harris_ric Contributor I

Error 1002 when trying to play a track then need to reset speaker
Question

I have a NAS drive which is connected by Ethernet cable to my router. Sometimes when I try to play a music track (even just choosing a single track) from there I get error 1002 “An error occurred while adding tracks to the queue”. Once i get that error the speaker wont respond to any actions (e.g. g...

Troubleshooting
15 1
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1 hour ago
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merbman Contributor I

rying to upload changes to Sonos system. Asks for a password (never asked before), doesn't except my Sonos password and doesn't direct me to changing. Can't upload new changes.
Question

I am trying to upload changes to Sonos system. Asks for a password (never asked before), doesn't except my Sonos password and doesn't direct me to changing. Can't upload new changes. rying to upload changes to Sonos system. Asks for a password (never asked before), doesn't except my Sonos password a...

Troubleshooting
5 0
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4 hours ago
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JTW10 Contributor I

Play:5 Gen 2 no longer connects wirelessly
Question

Over the past few weeks my play:5 has dropped from my paired speakers within the sonos app (I also have a beam and two Ones and have seen no issues with any of those). The first few times, I was able to power cycle the speaker and bring it back, but most recently cannot do anything to reconnect. Whe...

Troubleshooting
56 3
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4 hours ago
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andy625 Trending Lyricist I

Sonos One disappearing from app/network
Question

I posted on here a few months ago about a connection problem we've been experiencing with our two Sonos Ones. They were originally connected on wifi, and I changed hem both a while ago to be cabled via powerline connectors. They initially seemed to be ok on the powerline connectors but then they sta...

Troubleshooting
116 18
4 hours ago
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Djabba Contributor I

My deezer favourite songs don't appear on my Sonos app
Question

I try to listen to my Deezer account on Sonos, but I can’t see my favorite songs’ list on my sonos app. Someone can help? thx!

Troubleshooting
2 0
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7 hours ago
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eddieanthony Contributor I

Sonos and HomePod latency issue with AirPlay 2
Answered

I was extremely excited to update my Sonos system today after I read that the new 9.0 update was bringing AirPlay to Sonos finally! I currently own two Ones, two Play:1s, a Playbar, a Sub, and three HomePods. This update meant I could finally use my HomePods and Sonos system as one, cohesive exper...

Troubleshooting
21575 53
10 hours ago
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ITDoL Contributor I

Can't join Play 1s as surround speakers to beam
Question

Hi there, I’ve just bought a Beam.  I already have 2 x Play:1s.  I’m trying to add the Play:1s as surround speakers to the Beam but have no luck.  They work indepedently the Kitchen TV plays straight to the Beam and Spotify can play straight to the Den (temp room I setup for the 2 x Play:1s):   When...

Advanced setups
13 1
11 hours ago
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lancewhite Contributor I

popping sound - play 3 surrounds with playbar
Question

My play 3s are popping with music after years. Here is my diagnostic number 856915567. Ready to switch to homepods. 

Troubleshooting
4 0
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12 hours ago
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asdlfjasasdjfasldk Contributor I

Sonos One constantly drops out
Question

I’ve got Sonos Connect and two Ones. Any of these would randomly drop out while others keep playing, sometimes all three would stop playing all of a sudden. I’ve had Sonos Connect, which is connected to my router via ethernet, for number of years and never experienced this kind of problem. It only s...

Troubleshooting
10 1
12 hours ago
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GraemeC Contributor I

voice activated sonos
Question

What is the simplest and most cost effective way of making a Sonos system voice activatable? I'm running 5 zones consisting of 2 Player 1, a Player 5, a ZP100 and ZP 80

Advanced setups
22 3
K
14 hours ago
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boisvert00 Contributor I

Sonos Play 1 - Little Sound/Tinny
Question

Good Afternoon,  I have been looking through the forum’s a bit and have not gotten far with this issue.  I have a Play 1 speaker that I am getting very little sound out of and what I get is tinny. This speaker was used as a surround so I probably never noticed it until I turned it into a stand alone...

Troubleshooting
22 2
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14 hours ago
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petridish38 Contributor I

AirPlay 2 intermittent loss of sync
Question

Hi all! I have several Sonos speakers around my home and they are hardwired to my router using cat6 ethernet cable. This post pertains to me using AirPlay 2 from my iPad/iPhone to play the same media on multiple Sonos speakers around my house. I have checked as best I could for other posts related...

Troubleshooting
1024 8
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14 hours ago
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geldankat Contributor I

Recurring issue - IHeartRadio cutting out
Question

I understand this has been covered and fixed before. However, IHeartRadio channels are cutting out again, usually for about 10 seconds at a time. It seems to occur about every couple of minutes and has been going on for the last 3 weeks now.  I just submitted support diagnostics (Confirmation Number...

Troubleshooting
526 36
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16 hours ago
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HappySonosStreamer Contributor I

Music Library Index “Misses” First Track
Question

Gang.   First, I recently upgraded to the Sonos Port (from Connect) and the sound is NOTICEABLY better!!   Well done, Sonos.   I frequently (as available) update the Sonos app on my iPad (also current with iPadOS 13.3) and have started to build a music library on an 8TB NAS.  The process is “rip” on...

Troubleshooting
32 6
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16 hours ago
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rcroby Contributor I

Beam won't work with Samsung UN65KS800D
Question

I tried installing a new Beam and Sub with my Samsung UN65KS800D and it won’t connect.  I have Anynet+ in expert setting turned on and a HDMI cable (not the one provided by SONOS) connected to the ARC on the Samsung switch box.  Very frustrated at this point.

Troubleshooting
45 3
R
17 hours ago
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sajoh Contributor I

System dropping out
Question

My system keep dropping out. Bought a BOOST to get better performance but do still hvae same issue. Have had this isse since august. Diagnostic issue 2027614032

Troubleshooting
23 4
17 hours ago
PhilSkill Enthusiast II

Alarms have stopped playing
Answered

Hi After 15 years of faultless alarms and being completely impressed by how reliable they have been, suddenly I cannot get my morning alarm to play. The Play 3 in the Bedroom is hardwired back to a switch which is wired to the router. The only change I have made to the system around the time it stop...

Troubleshooting
41 3
18 hours ago
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Lookoutgirl Contributor I

Surround System Setup Problem
Question

I had a Playbase, sub and two Sonos One surround speakers setup in our basement and working fine.  I moved the Playbase to a different room and replaced it with a Sonos Beam Playbar.  The sub and surrounds moved to the new room so I removed the sub and surround from the new room.  I was able to setu...

Troubleshooting
20 2
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18 hours ago
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Hrvoje Contributor I

Move Stereo Pair Bluetooth problem
Question

Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it...

Troubleshooting
27 1
18 hours ago
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anthonyr Contributor I

SONOS + CONNECT + Sennheiser HDR 175 Headphones - Sound Fades Out / In
Question

Hi All, As the title says I have my Sennheiser HDR 175 Headphones in a “group” with my PlayBar + Play:3 (L+R) + Sub and connected to my SONOS via CONNECT (through the Optical output). The issue I have is the headphone audio fading in / out every few minutes. This happens across all audio inputs i.e....

Advanced setups
32 2
19 hours ago
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TheRamblinMan Avid Contributor I

One room dropping out again--don't know what else to do, with Diagnostic #
Answered

So my system was working fine for about 8 months and then went into meltdown with 2 rooms dropping out.  Changes I’ve made: Assigned static IP addresses to all devices. Switched to Sonos Net instead of using Wifi. Assigned a fixed wireless channel to my other wifi that didn’t overlap with Sonosnet....

Troubleshooting
139 19
J
19 hours ago
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Johnsalmon Trending Lyricist I

SonosNet signal strength
Question

I have a Sonos Boost wired to the Fritz Box router. I have speakers dotted about the house using SonosNet but my dining room Play 5 keeps dropping out. Sonos Support said that it looked as if the signal strength was low in the dining room which might account for it. Today I received a Fritz Repeater...

Troubleshooting
78 8
20 hours ago
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ksksadler Contributor I

sonos 5 not powering up
Answered

I’ve had my Sonos 5 for about 5years and it has just stopped working ( it won’t turn on!) any ideas? Please;) 

Troubleshooting
26 5
K
20 hours ago
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Jebilaya Contributor I

sonos play 5 strange scrambling sound
Answered

Today my sonos play 5 (gen 2) has suddenly started randomly reducing the volume of the song playing and played over a scrambling sound.  Its bizarre. Pause the track and then it's fine again for a couple of tracks before playing again   Any ideas?

Troubleshooting
17 1
21 hours ago

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