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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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Playing laptop audio from Sonos Move

How can I play the sound from my windows laptop (youtube, movies etc) from my Sonos Move? I connected with bluetooth, installed the windows app, yet I still cannot set it as my audio output or anything. How can I do this? This thing costs so much yet I cannot even do the simplest thing with it...

Troubleshooting

Losing Products

My Sonos system keeps frequently loose products. I have several units in my home, but several times a week my Sonos app have lost one or more of them. Also, the installation quite often fails. So very annoying, since it affects the availability of listening to music at home.I also own four Google Ho...

Troubleshooting

Sonos Arc loud pop then audio loss

I was playing on my Xbox when the arc suddenly made an extremely loud pop sound and then lost audio completely. The app wouldn’t let me adjust the volume and Alexa wake up didn’t emit its usual tone. I had to remove the power from the arc and reapply which resumed the audio. I’m concerned that one o...

Troubleshooting

Playbar unreachable via app until the TV wakes it up

The playbar can only be woken up via TV optical cable. Until I do that, the app can’t connect to it - it reports that it is unreachable. I turn on the TV and in a couple of second the app recognizes the playbar and I can control it, play music, etc. Is there a way to fix this?

Troubleshooting

sonos arc sound dropping sound

I have sony KD65A8 tv and Sonos arc sound bar, problem when microphone switched on experiencing sound dropping out also when in adjacent room arc seems to have a mind of it’s own the other day just decided to suddenly switch tv on and play a music video. I have contacted Sonos support and while full...

Troubleshooting

sonos system

Good morning ! My system has been working fine for over 5 years. Roughly 12 weeks ago I logged on the app and all the speakers have disappeared off the app. I re added them all (quite a task with 8 to connect) it worked. Every time I log on now some speakers are there and some are not but over time...

Troubleshooting

Using Roam for ThinkPad speaker

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move...

Troubleshooting

Sonos Move Battery light steady/constant orange

Hello guys! My Sonos Move does not start, my cat has destroyed the charge base… So I am trying to charge it with USB-C instead, and what happens is that the status light flashes twice, at the same time as the second flash, the microphone light flashes and then these two stop. Then the battery light...

Troubleshooting

Anyone else experiencing a crazy amount of glitches?

I’ve recently moved apartments, so I can’t rule out a myriad of variables. But: wow. My system has gone absolutely haywire recently. Components simply disappear for no clear reason (my paired One SLs, but also my Roam, just completely drop-out of sight). Airplay has essentially stopped working witho...

Troubleshooting

Atmos and SonosNet Issue

This could get long so apologies in advance. This has been a game of dominoes/whack-a-mole and I’m not sure what to do next….Upgraded my wifi system to ASUS ZenWiFi AX (XT8). Had immediate issues with the majority of my Sonos speakers no longer available. Only the Arc (+surrounds+sub) and one other...

Troubleshooting

How can I see if a Boost is working?

I have a system of four Symfonisk speakers. Three wireless and one wired (in my home office), using BT home internet without a home phone. The wired speaker works perfectly, but the wireless ones drop on and off the network constantly - particularly the one in the kitchen - the one I use most. The...

Troubleshooting

sonos turns on TV after power outage

I have a Visio smart TV with a Beam attached. All works fine … except that after any power outage (utility induced or me just pulling the plug) and power coming back on … the Sonos speaker switches the TV on. Something of an issue when no-one is home, possibly for an extended period. Connection is...

Troubleshooting

Persistent playback issues

Hi all I'm posting here as a final hope. I have a set up of:1 x boost1 x beam4 x play:11 x play:32 x One SL1 x One1 x Sub I moved into my current house in January, moving in with most of the speakers and adding the 2 One SLs.The house isn't massive, but it is old. And has a mixture of walls between...

Troubleshooting

So many problems with the Roam!

We received our Roam last week and have had endless problems with it, which haven’t been solved by Sonos Customer Services.Initially, it wouldn’t connect to our existing Sonos system at all. Then when it did, the speaker didn’t work properly - it was really tinny with no bass, and when we tried to c...

Troubleshooting

Roam

Hi, my Roam speaker stopped working. Became completely dead. There was only a small LED at the bottom that shone red. Anyone else had similar problems?

Troubleshooting

Sonos as PC Speakers - optimum setup

Currently I have a pair of Sonos P1 and additional PC speakers connected via 3.5mm to a PC in Office.I have been thinking of ways I can replace these with maybe a Beam or new Beam and combine them in some way. I can then re use the P1’s in another room.My PC monitors/screens are connected via Displa...

Advanced setups

Spotify problems

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into th...

Troubleshooting

ROAM is Obviously a Defective Design

Why has there been zero information sent out by Sonos marketing, (i get at least one email a day), addressing the defective design of the Roam speaker and an offer to replace with a different product or give refunds no questions asked? There are too many topics on the dead battery, inability to char...

Troubleshooting

How long should a Sonos Move battery last?

Hi! How long should a Sonos Move battery last?I called the support because in a test it lasted 8 hours at an average volume of 40%.The support told me that it was little. They recommended me to carry out a new test with the Move at 100% load and volume at 50%, it lasted 6 hours.I called the support...

Troubleshooting

hey google play bbc radio 4..

Q: "hey Google play BBC radio 4"G: "playing BBC radio 4 on tunein"Q: "hey Google what's this?"G: "you are listening to BBC radio 4 extra on tunein" this started happening about 2 months ago on all Sonos products I own, Beam and Ones. Can somebody at Sonos please fix the mapping mistake? BBC radio 4...

Troubleshooting

Due to rights restrictions…!

I’m getting that infuriating ‘due to rights restrictions’ message again when trying to listen to Radio 4 PM today. So I have to find Sounds on my phone or use my old digital radio to listen.Just wondering why Sonos is so unreliable??

Troubleshooting

My Playbar will not connect and is stuck on solid white

My Playbarwill not connect but it powers up and remains solid white. I have tried to reboot, reset, connect it to router, and nothing works.

Troubleshooting

What is the best viable solution to address interference?

We live in a 5,000 square feet, multi level home. We have 24 Sonos speakers and use a Comcast Infinity Gateway router. Also on the system are security cameras, and two each of iPads, computers and iPhones.I’ve talked with customer service a half dozen times and the most recent call resulted in the c...

Advanced setups

Crazy? Sonos Port working as an access point?

I feel like I’m way off base here.My Mac remained connected to the internet despite wifi turned off, the mesh access point being unplugged from an 8-port switch.A dumb way to troubleshoot, but I’ve been getting 5mbs down on my Mac and lots of other network issues. I go and basically unplug everythin...

Advanced setups

Sonos won't play or shuffle Spotify Liked Songs

In Spotify I would open up my Like Songs and start playing one. When i try to connect to one or all of my Sonos SLs it will say trying to connect for several seconds before failing to connect and continue to play on my phoneAdditionally, when I go to the Sonos app and go to my linked spotify account...

Troubleshooting

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