Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

Kumar

Best way to make stable groups

Question

After years of resistance, I now have a TV in the patio dedicated to music videos, to be played there and streamed to other Sonos zones indoors. I am seeing the group break up often, even where all the concerned Sonos units have solid green signal strengths back to Boost. Line is set to uncompresse...

Advanced setups

fast-eddie Contributor III

Sonos with SanDisk Connect WiFi drive

Question

As Sonos have decided to discontinue "On this phone" I purchased a SanDisk Connect WiFi drive to use as a WiFi NAS. I found some instructions to use it as a NAS: https://www.theregister.co.uk/2016/08/26/a_usb_stick_as_a_file_server_weve_done_it/ Whilst on my laptop I can happily map a drive to "\\S...

Troubleshooting

AndreasHennum Contributor I

Feature Request: L-PCM support via the HDMI input for Beam

Answered

Seeing as the Beam has an HDMI input, I'd like to request adding support for 5.1ch L-PCM. If you could please add support for this, it would warrant an instant buy for me, as I am among the 20+ million current Nintendo Switch owners, a console which unfortunately only supports surround sound via L-P...

Advanced setups

User125177 Contributor I

Sonos Sub not playing music

Hello Sonos support, I have a Sonos Sub, recently it's connecting to my system but there is no sound coming out of the actual Sub speaker. I have successfully re linked it to my play 5 both wireless and wired but there is no sound coming out of the actual Sub speaker. I have also successful...

Troubleshooting

jamthetram Contributor I

Sonos Amp stopped playing surround w/ playbar

Question

In my setup, I have a Playbar and Sub connected by wifi and a wired Sonos Amp powering ceiling speakers as surrounds. This setup worked PERFECTLY for a month. It recently stopped and I only noticed because when I wanted to retune TruePlay it wouldn’t complete saying it couldn’t hear some speakers. I...

Advanced setups

porcell.daniel

Sonos surround sound not working with streaming services

Question

Been trying to figure this out for a while. My two play 1s will not work when having them set up in surround sound with my beam, playing anything on hulu or netflix. I did get it to work once with netflix by repeatedly reconnecting my beam and two play 1s into a surround sound set up and tuning them...

Troubleshooting

more music Contributor I

using sonos with non internet connection wifi

Question

I just purchased the iKEA bookshelf version and set it up with updates on my wifi connected to the internet. However I want to use the device on a wifi that is NOT connected to the internet. I'm having issues even when resetting the device and the app (ios) with the device etherneted to the non i...

Troubleshooting

MXZRXP Contributor I

Is sonos even worth it anymore

Question

seems like sonos just keeps removing functionality and forcing people to use a tablet. I want a PC app. This products is truly becoming outdated. no more sonus purchases for me! Tell me what otyher equipment works better in your opinion. Thanks!

Troubleshooting

DevinDow Contributor I

Sonos Connect keeps dropping and blinking white light - Submitting Diagnostics

Question

My Sonos Connect (called "Media Room" very often (several times per day) has the white light start blinking on the front for about a minute. After it is dropped from groups I put together, and I must re-add it to the group. Sometimes I don't see it in the Sonos app. Diagnostics #359325123 (taken...

Troubleshooting

crgspin Contributor I

My Spotify Playlists are gone in Sonos Controller. Now it says "Unable to Browse Music"

Question

My Spotify Playlists are suddenly gone in Sonos Controller. Now it says "Unable to Browse Music". How do I fix this?

Troubleshooting

mepstein1616 Contributor I

Sonos rooms drop

Question

Had system for a long time, I suddenly most of the rooms are no longer available. I have done all basic troubleshooting. A couple rooms still work. Nothing really changed in my house.

Troubleshooting

btoth8 Contributor I

701 error occurred while adding songs to que

I keep getting the same message. “Error occurred while adding songs to que 701” I can’t play any of my songs. I have restarted my Sonos and the network.

Troubleshooting

ampeg82 Contributor I

Stolen Speaker

Answered

Hello, recently had a speaker stolen from my job and just want to get my apple music and amazon music services removed from the speaker. Have reached out to email support but they sound like a stuck record and just keep saying I need to make a police report then provide them with all the details? Am...

Troubleshooting

markknopper Contributor I

Play:1 not found on Spotify iOS app, works in Sonos app

I play music from Spotify on my Sonos speakers (Play:1 and speakers connected to Sonos Amp). But quite frequently the Sonos speakers are not visible using the Spotify app (on iOS) with Spotify Connect. Often I can make them appear by switching to the Sonos app and then back to the Spotify app, but...

Troubleshooting

mictang Contributor I

My music often cut

Question

What devices do you have? 2 Sonos one about 20 feet away from each other Has anything changed on the network? New wifi provider and lower strength 25 Mbps Which service(s) are you trying to listen to? Spotify Is the behaviour always the same? Yes Can you recreate it with ease, or is it random? Rando...

Troubleshooting

anoukdv Contributor I

Can't connect Sonos to Audible as Sonos automatically links to Amazon.com

Question

I've been using my Sonos Play 1 for a few years to listen to radio and Spotify. Today I tried to add Audible and have had no luck. It automatically directs to Amazon.com, for which I don't have an account. I have only an amazon.co.uk account and my Audible account is connected to this. I've read sim...

Troubleshooting

SeeArr Contributor I

Turntable + Connect = Degrading/Poor Sound Quality

Question

I've seen a lot of similar posts, but nothing that seems to be a 1:1 match with my issue, so here goes... A much more vinyl savvy friend than I recently purchased a turntable for me as a birthday gift. Out of the box it has Bluetooth connectivity; however, being firmly planted within the Sonos ecos...

Troubleshooting

djfwmc Contributor I

hidden room

Question

I have two Play:1’s paired in a room. One of them is functional while the other says “hidden”. I have tried unplugging and resetting but it hasn’t resolved the issue.

Troubleshooting

marinarose Contributor I

unable to browse music - spotify playlist

Question

I’m unable to browse any of my Spotify playlists. I’ve previously had access to all my Spotify playlists. I have read through the forum and this seems to be an ongoing error. Is there anything I can do to resolve this? Thanks, Marina

Troubleshooting

thesweatshopstudio Contributor I

Unable to Browse Music Spotify Playlsit

Question

I am getting an error with some, not all, of the spotify accounts on our sonos system that says "unable to browse music. This only happen on the playlists section under "your music" I can browse all internet playlists and the your music albums and songs just not the playlists. Any ideas what I need...

Troubleshooting

sonos_8991 Contributor III

sonos app takes control and sets volume to 100

Question

Twice today, the sonos app has launched itself while the phone was locked and set the volume to 100%. Both times the phone was flat on my desk so i am sure i was not pressing any buttons. Both times Spotify was controlling the system, and both times the sonos app was closed prior to locking the sc...

Troubleshooting

ARIVERA24 Contributor I

Sonos App Goes Straight to Room Setting

Question

When I open the Sonos app it goes directly to room setting and it says that an item is not connected. All of my items are connected but won't allow me to play anything. Once I select room option it doesn't show an issue with anything or even speakers logged in. What is the issue here? It is frustrat...

Troubleshooting

PeaknikMicki Contributor I

Sharing Sonos but not WiFi

Question

Hi all. Anyone able to suggest how I can solve this? We want to share our Sonos system with friends and neighbours. i.e. When visiting we want them to be able to run Sonos app on their mobile devices to select music. We however do not want to give all of them them access to our Wifi as we hav...

Advanced setups

pinkoos Contributor I

Sonos Connect starts playing Pandora by itself, sometimes in the middle of the night

Question

I have a Sonos Connect tied into my Control4 home automation system which feeds all the overhead, in ceiling speakers in our house In the last month or so, the Sonos Connect starts playing my Pandora Thumbs Up playlist on its own, sometimes in the middle of the night It used to only happen maybe 1...

Troubleshooting

Bethanyfos Contributor I

Sonos automatically turns on

Question

My Sonos automatically turns on abs starts playing when my phone connects to wifi - when I pull into the driveway, for example - and it annoys the other people I live with.

Troubleshooting

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