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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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Amazon Music HD dropouts

I am getting major speaker dropouts when trying to play Amazon Music Playlists. I recently ‘upgraded to Amazon Music HD’ and I am wondering whether that is connected? Diagnostic 8730064442 taken a few mins after it happened this morning.If I play a playlist from my local NAS it is fine. All speak...

Troubleshooting

Since when did å, ä and ö stop working?

So since - I guess - att least a year back the Swedish letters å ä and ö are not recognized. Why? My Nas can see them, windows and Mac can see them. Sure I can get something like A Better Finder Rename and traverse the entire collection hunting for and renaming these songs. But why? This used to wor...

Troubleshooting

multiple speakers dropped out and wont reconnect

Hey a few weeks ago 3 speakers (out of my 7 speaker system) went missing from the app. I’ve tried reconnecting them multiple ways including “find missing product” and also rebooting them and trying to connect them as new devices. They missing devices are the older ones in the network, a play 5, play...

Troubleshooting

Cannot connect Gen2 Sub to Amp since updating to S2

Hello,My Gen2 Sub is a room separate from the Amp, wifi is enabled on the Amp. Sub will occasionally connect but then no sound, and Room (+?) showing on controller. I’ve submitted a diagnostics report and chatted multiple times with Support without being able to fix the problem.

Troubleshooting

Sonos Boost exacerbated speaker dropout issues

I have a fairly modest Sonos setup: two Five’s in a pair with a Sub in the living room, and two One’s in a pair in the bedroom. I started experiencing dropout issues when I added the Sub. What will happen is the right Five (it’s always the right) and the Sub will start playing at the beginning of a...

Troubleshooting

Article Troubleshooting Sonos on WiFi

Hi Folks, I’ll share some general advice about how Sonos products connect to your network, and the kind of network problems that can result in dropping rooms, to help you understand and solve some challenges with your Sonos system. 5GHz bandMost older Sonos devices will only connect to the 2.4GHz ba...

Troubleshooting

Cannot get speakers to connect to Boost

I have a Linksys Velop Mesh WiFi system and multiple HomePods (3 original HomePods and 3 HomePod Minis). I’ve recently been experimenting with adding Sonos speakers for the portability, and now have a Sonos Move and two Sonos Roams. Setup was fairly easy and all was working pretty well, but I was ha...

Troubleshooting

Radio Station Streaming Cutting Out

I listen to a 6iX ( Local Perth WA radio station ) on my Sonos speakers via Tunein. After about 15 minutes this station starts to “stutter” and eventually cuts out. When I restart the station all is well until it all repeats after 15 minutes or so.I would add that 6iX is the ONLY station that this h...

Troubleshooting

sonos unable to play ... connection to spotify was lost

Over the last few months we have been unable to play Spotify through our Sonos Play 1 & 3, occasionally a track will start to play but will then stop and we get the error message that has been referred to in many previous posts “sonos unable to play ... connection to spotify was lost”. I’ve been...

Troubleshooting

Samsung eArc HDMI Unable to Detect Sonos Arc

Hi All,I just bought a Sonos Arc and Sub and also bought a new Samsung 75" Class - Q6 Series TV. The TV comes with a eARC HDMI port and when i try to connect the Sonos Arc to the TV it does not detect the Arc. I see many articles that there is some compatibility issues with Sonos and Samsung. I am t...

Troubleshooting

Move constantly goes offline

Is anyone else running into their Move going offline constantly? I had it running for about a week or two switched the bridge and all Sonos appliances over to a new Wifi and now it goes offline constantly. I tried bringing it back online on both old and new Wifi Networks and it won’t stay online o...

Troubleshooting

lost all connection to devices

Alright - these things are an absolute nightmare to reconnect. Good lord do I not need all these dumb bells and whistles I just want to watch tv with some sound. had a power surge and lost power the other night and now everytime I turn on the tv the soundboard is dead/off. I have to unplug it everyt...

Troubleshooting

sonos Move Battery Discharge.

Regardless how we power off our Move, when not in use, it fully discharges in a few days.

Troubleshooting

HD Fury Arcana Issue

So I just purchased the HD Fury Arcana to go with my Arc. I have a 65XBR900F Sony tv. I plugged everything in correctly. Apple TV to HDMI IN, HDMI Out from Arcana to HDMI ARC on tv, eARC out to Arc. I have video, but the display on the Arcana says “eARC/ARC not active” and getting no sound. Any sol...

Troubleshooting

Is my Sonos Roam Wireless Charger Broken or Defective?

Hi, I have two Roam. They are really nice, but charging them has been a real source of frustration. I originally pre-ordered a Roam along with a Sonos wireless charger for it. All was great and I loved it. I ordered two more along with two more Sonos wireless chargers (one Roam and charger are a gif...

Troubleshooting

Sub keeps disconnecting from Arc (resulting in "?" in the app)

I have added a new Arc and Sub to my system. The Arc is working fine (like the Playbar before it), but the Sub keeps disconnecting - in the app I then see “Arc +?”.The Sub is about 1 m from the Arc and around 5 m from the access point. I cannot imagine that the WiFi signal might be too weak, so I ha...

Troubleshooting

Sonos Move: Constant RED LED light, speaker unresponsive even to reset

I have a Move speaker that until recently has been working fine on my network. Now, the speaker is showing a steady red LED light on its top indicator. Nothing I do appears to make that light go away, including an attempt to reset it to the factory settings.What can I do about this? The Move does no...

Troubleshooting

One SL not connecting to wifi and a Play 1 is apparently blown

I own 2 Play 1 and 2 One SL’s. One of my Play 1 seems to have blown out. It still plays, but it is distorted. One SL will not connect to wifi I get to all the steps, including hearing the chimes. It then says it cannot connect to my system. It is currently connected to my router with an ethernet...

Troubleshooting

Sonos app WiFi control issue

Hi, I've tried looking online for the answer to my question but had no luck. I'm hoping someone more technical can help me.I have a Sonos (5) which I've connected to the router by ethernet. I will eventually add other Sonos speakers which I believe will connect via WiFi and would mean the Sonos syst...

Troubleshooting

ASUS Router firmware update 2020/11/26

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th ofNovember, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).I have tried to factory reset the speakers and reconfigure them but without success.I don’t exactly know what is cau...

Troubleshooting

Sonos does not play Pandora stations

Folks,Sonos plays my Pandora albums (so it does connect to Pandora and can fetch music from it) but does not play my Pandora stations.It says “No music selected”.However, on the PC controller, under the speakers I selected it shows the name of the station I am trying to play.Anyone seen this?

Troubleshooting

Sonos s2 app rarely connects to the WiFi

The issue is the sonos app very rarely connects to my wifisince everything is done through the app, its very hard to troubleshoot or do anything with my sonos system.I have sonos beam and 3 x sonos 1’s, i have bought a roam but can’t get it setup because the app simply won’t work on the wifi. I do...

Troubleshooting

New Sonos Amp Sound Issues

Hi,I recently purchased the Sonos new amp to replace my old Sonos amp due to app issues. The setup is to power 2 x Bowers & Wilkins am1 outdoor speakers. The previous setup has been running fine for 3 years with no issues. On switch over of the amp the sound quality is appalling. Nothing in the...

Troubleshooting

airplay stop working all of a sudden?

I’m about to try one last thing - rebooting my phone but so far nothing has worked and I’ve tried everything else. My devices didn’t show up in Sonos either. I had to reboot one and then after that the others showed up magically! I’ve reported problems like this before and Sonos customer support is...

Troubleshooting

sonos amp connection problem

Hi, have spent 3 hours direct with Sonos doing all testing to try and fix this issue.I had no issues with my 3 connect amps on S1 and a new Sonos AmP on S2.recently I switched my power off and had to reset all the amps which went from being wireless to now connected directly to my sky router. the 3...

Troubleshooting

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