Get help and assistance with your Sonos system

I'm using Apple Music with a Sonos setup consisting of Arc + Sub + two Era 300 speakers.When I play the following album, playback consistently halts mid-track, and the Sonos system becomes completely unresponsive—as if it's frozen. After a short while, it recovers as though it had rebooted.https://music.apple.com/jp/album/tchaikovsky-the-sleeping-beauty-childrens-album-piano/1825381287(Tchaikovsky: The Sleeping Beauty; Children's Album; Piano Sonata, Op. 80; Theme and Variations, Op. 19/6 – performed by Danil Trifonov)If you're using Apple Music, could you try playing this album from the beginning and see if the issue occurs?(not via AirPlay, but directly from Sonos App) In my case, the problem happens 100% of the time, although the timing varies. It usually doesn't take long to repr

I have a question about the Sonos Sound Bar app on my Smart TV. (My Sonos app on mobile phone works as expected and enables me to control all my audio settings. My question does not relate to the sonos app on my mobile phone). As part of setting up my sonos arc ultra and sub gen 4 with my smart TV, a mysterious "Sonos Sound Bar" app has appeared on my SmartTV. This app is grey with a white speaker image on it. Clicking on the app reveals no functionality at all: all I am shown is a series of weird black and white lines on the screen. The images look semi artistic and look like attempts to draw different types of sound waves. The images change every few seconds. But other than this, the app does nothing. And I am unable to delete it from my SmartTV Does anyone else have the same experience? What is this app for? It seems completely superfluous and bizarre. 

I have just moved into our new house and I cannot connect any of our speakers to the new modem

Hi All, I have a Sonos play bar, sub,  2 play 5 second gen for surrounds stereo setup for my entertainment area. In the last month one of the 2 play 5s (out of warranty sadly) stopped connecting to the system. When I plug it into Ethernet it works but unfortunately that is not an option for my space.I sent customer service a diagnostic and was told it’s a failed WiFi card. They basically said I was SoL and my options are to get a 30 percent discount on one new 5 and buy an additional new 5 because that’s the only way I could have two surrounds. Kind of a hard answer to hear if I have two very expensive play 5 speakers, one of which works fine and the other of which only the WiFi is malfunctioning (apparently a problem that has been experienced by quite a few play 5 second gen owners).Does anyone have other ideas of solutions? Has anyone ever effectively replaced the WiFi card on one of these? Does anyone know a good source of refurbished play 5 gen

My Review: My audio journey has spanned almost every configuration imaginable: basic 5.1 wired sets, LG soundbars, Sony AV receivers with Bose systems, and eventually the standard Sonos 5.1. I recently took the ultimate leap, upgrading via Sevenoaks to the full Sonos flagship setup: the Arc Ultra, two Era 300s, and a Sub Gen 3.Moving from a standard 5.1 to this 9.1.4 system has been a revelation. Here is my honest take:The Positives (+)The Gold Standard of Sound: Sonos is undoubtedly the king of the sound world. It offers a deep, premium quality bass paired with a crispness that is a joy for anyone who listens with "attentive ears." Once you go Sonos, you can’t live without it.Simplest Setup Ever: This was the easiest system I’ve ever used. Connect the Arc Ultra first, then add the other pieces one by one—the whole system bonds flawlessly. No tech-headache required.True Dolby Atmos: To truly enjoy Atmos, you need this specific ki

I am setting up a new living room theater setup. TV is TCL 98 inch QM7K with a ARc Ultra soundbar, a 4th gen sub and 2 Era 300 speakers.  TV is 15 feet from back wall.  Problem is it is a L shaped couch that is 144 inches back and 114 inch other side with no space behind couch for the 2 Era 300 speakers.  AI suggested I put them on the left arm and right arm of the couch and the right one was suggested I have it face the TV like the one on the left?  Also need to decide if I am ok using side tables 24 niches high or do I need speaker stands.  Here is a layout drawing. Would love your thoughts.Thanks so much!AJ 

Hi. I have a Beam, Sub Mini and two Play1 for surround sound.  All speakers work with music and appear as one group. However during TV playback, the two Play1 speakers just have a light static noise. Sub is working, as is the Beam. TV playback is showing as 5.1 surround. Any ideas? Thanks 👍 

i have a new router, TP-link BE230 where I try to add my music library on USB disk. I do the usual \\192.168.0.1\nameUSB and than the user id/password. I get an error 1002: can not add music library.  Anyone an idea what wrong?  I did check the firewall; its open for SONOS… Thanks!

I am noticing that the volume on my Sonos speaker sometimes changes on its own while music or TV audio is playing. There is no one else controlling it from the app, and I am not using voice assistants at the time.This happens randomly and can go either louder or quieter. I am using the Sonos app on my phone and the speaker is connected to my home Wi-Fi network.Has anyone experienced this before? Could this be related to TV remote signals, HDMI-ARC, or another app connected to Sonos?

Should I use my play bar soundbar as a rear surround or play 1 speakers 

I saw a notice on my Apple Laptop that Sonos will no longer run on Apple silicon.  If this is the case, how will I get this needed update?  Will Sonos push it, or will I have to go to a site and pull it? I expected a more proactive response from Sonos.  Thanks.

HelloI am a long time user of the Sonos AMP (gen 2), connected to vintage (aka old) Kef Coda 70s.Sounds punchy, detailed & engaging!My question:Apple TV supports 24/48 kHz stereo sound via HDMI eARC.The Sonos Amp’s connector is HDMI ARC only.Does the Sonos AMP receive/play 24/48 kHz stereo via HDMI ARC, or is converted to 16/44.1 kHz (CD quality), or something else?There doesn’t seem to be a definitive answer for this that I can see?(I’m aware Apple Music Lossless 24/48 is available via the S2 app, but sometimes I prefer using the Apple Music interface on Apple TV)  Thanks in advance 

Hi, newbie here. I’m going to purchase a Sonos set up that consists of 4 architectual speakers, amp and a smart switch. All 4 in one room. It’s 6x4m. 2 one end for the bar area and two the other for the tv. I’m thinking a switch would be good to turn down/off either end when not needed. What’s people’s thoughts. Also, would there be a wiring diagram for this? Thanks  

My rear speakers never update, but everything else does.This seems to be a Sonos bug that they refuse to acknowledge.The issue is that from a network perspective the Arc and its subs appear as one entity all having the same MAC address (the arc connects to the network on wifi 2.4GHz and to the subs using a local 5GHz signal that does not go through the router).Come update time there is no network route to the subs, and the arc does not have the smarts to do the update on behalf of the subs.As a work around I have allocated the subs mac address in my router. When the update to the subs fails, I turn off the arc, restart the app, do an update, usually twice, once for each sub, then turn on the arc and we are back working.This is better that resetting subs as a lot of the advice suggests.It would be nice if there someone had a better workaround as it is obviously a network issues, not signal strength, interference etc.

When selecting music in Apple it always transferred into Sonos automatically very quickly. Now it does not work, nothing transfers and if I delete music from Apple a grey shadow image still appears in Sonos but it doesn’t play. I have tried deleting both accounts and reinstalling but that doesn’t fix. Anyone got any ideas what is wrong?

The "sound height" adjustment does not work on Tidal, unlike on Apple Music.

I am considering small upgrade of Sonos system to enable flac quality, specifically via Qabuz app, Will a beam and play 1 x2 set up play FLAC quality? Are Era 100 required in combination with beam for surround sound flac quality? Also, can I include current play 1 speakers x 4 in same system in 2 separate rooms?