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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

25956 Topics

K
kzilContributor I
asked in Troubleshooting

SONOS + TIDAL + Netgear ORBI AX6000: Tracks skip 10-20 seconds before end

Hi,This may or may not be because of new wi-fi setup, but I haven’t noticed it before: Tracks almost always skip from 10-20 seconds before end.Setup:SONOS Connect (wired, wi-fi off)4 SONOS One (wi-fi)1GB/1GB FiberOrbi AX6000 (RB850) Router + 1 satteliteEverything works. Lots of bandwidth, fast response from app, but about 20 to 10 seconds before end of track, audio dies. SONOS keeps counting the final 10-20 seconds of the tracks and then starts next track.I’ve tried:RestartReset and setup of new systemUPNP on and offReserved IP for all unitsSONOS Connect wifi on/wifi offOnly one layer of NAT: Fiber goes directly to Orbi router.Does anyone have an idea on what could be wrong? 

8
ratty
6 minutes ago
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MbaymadsenContributor I
asked in Troubleshooting

Airplay sound drops on paired speakers.

Hi everyone,I have experienced issues with airplay from appleTV to Play:5 gen2 and a paired Playbar.When I airplay to the Play:5 the sound is constant but the paired Playbar drops out on/off with a 30sec or so interval. It is the same if I airplay from other devices. It seems to have appeared after the software update recently.Any ideas om how to fix it or why this has occured.?BR,Morten

5
Airgetlam
45 minutes ago
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BrutusPaContributor I
asked in Troubleshooting

Play:1 Stereo Pair can't build queue

I have a pair of Sonos Play:1 speakers. My setup is a stereo pair that I launch through Alexa.Recently this stopped working. I have gone directly to the Sonos app on iOS, Android, macOS, and Windows, but attempts to add songs, albums, or playlists from Spotify, Pandora, or YouTube Music all result in some form of “Unable to add to queue”. I am able to replace the queue.I have factory reset the devices, connected them to a fresh Sonos account, removed the services and added them back - basically everything I could think of to clear the cruft.Along the way, I found that it works much better if they are not paired. I placed them in separate “rooms”. Essentially they are set up as 2 mono speakers in the same physical space. This allows the queue to work more or less as expected.The issue is producible. Breaking the stereo pair returns functionality and restoring it breaks the functionality.At first I thought it was just time to give up on the Play:1, but this seems more like a software bug

1
ratty
1 hour ago
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fjosediaz30Contributor I
posted in Troubleshooting

LAST UPDATE VERSION 14.12

Currently the last update for the devices especially the Arc and the Sub has affected the audio quality and the strength of the sub among other details, I can't believe that even after so many complaints and reports they have not been able to resolve the situation or allow us to return to the previous version, everything was working perfect there was nothing to fix.

8
K
3 hours ago
F
FosterContributor I
asked in Troubleshooting

sonos port, cant control volume with receiver volume knob

Previous (now closed) question from another user notes this problem. Suggested solution is to use Sonos app Line-Out setting as Fixed and not as Pass-through. Both that user and I have followed this fix and still unable to control Sonos Port volume using physical volume control knob. any other ideas? Thank you

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Stanley_4
3 hours ago
A
Another DaneContributor I
asked in Troubleshooting

Music indexing

Hello AllOld topic I know.I used a Linksys EA6100 for years, but it now struggles with range, signal strength and signal in general falls out. I wanted to upgrade within a reasonable budget (for my use) to a router with a usb3 connection. All the music I play is stored on a SSD HDD connected directly to the router. On the Linksys, I could index the entire 400gb music in one go, no problems what so ever, but with the new routers I have tried, nothing works. Anyone know what is wrong and what to do?New router 1: TP-Link AC1750 Archer C8 v3. It instantly fails out with “HDD has lost power or the path is wrong” weirdly I can index one artis folder no problem, but several. Not a chance.New Router 2: ASUS RT-AX56U. I did as told by disabling Airtime Fairness on both 2.4 and 5 GHz but it instantly goes into the same “your HDD has lost power or path I wrong”. I then tried the Merlin firmware with a hope that could help, but no luck.Anyone knows why the old router with crappy signal can munch i

1
Ken_Griffiths
3 hours ago
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SNEWContributor I
asked in Troubleshooting

Roam forgets podcast progress

I often listen to podcasts and audiobooks through my Roam, however when i disconnect from the Roam the progress of what I’m listening to resets back to the beginning.I also have a couple of Sonos One speakers and a Soundbar on the same network however there is no issue with them.Is there anything i can do to fix this issue? thanksHarry

2
controlav
6 hours ago
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Matthew_77Trending Lyricist I
asked in Troubleshooting

Problem streaming Apple Music

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.  All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

18
Ken_Griffiths
10 hours ago
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BjornMeyssenContributor I
asked in Troubleshooting

Sonos Move doesn't turn on

Hi,My Move doesn’t turn on anymore after working perfectly. I went a week on holiday and upon return my move won’t turn on anymore. It have been sitting on it’s charging ring all that time.Therefore I think it’s definitely charged and I’ve tried every combination and fixes/resets I could find.The only thing I couldn’t find on the internet is the way the battery leds are flashing.These leds are orange solid for 5 seconds, then off, then solid 5 seconds and so on…It’s not the normal short on/off charging orange led cycle.I’m now trying to let it drain completely for 5 days, hopefully when recharging it will come alive again.In the meantime, anyone an idea what it could be?Thx,Bjorn

3
Ken_Griffiths
10 hours ago
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User622097Contributor I
asked in Troubleshooting

Music stops playing from one speaker my stereo pair every couple of minutes and the others sound low/muffled

Hi thereI have Sonos play 5 speakers ( first generation I think) in a pair with a sub. They are all operated wirelessly, but I have a bridge plugged directly into my network with Ethernet. All have been working fine for several years now, but recently I have begun having issues with the stereo pair and sub. They play fine for five minutes or so, but then the sound from one speaker drops out entirely and the others are low and muffled. After about ten seconds or so everything starts playing fine again. It’s quite annoying. I have a tp-link AX5400 Wi-Fi 6 router running both 2.4ghz and 5ghz. The speakers are less than 10m away from my router and bridge with no walls between them.

1
106rallye
11 hours ago
R
ropfeilContributor I
posted in Troubleshooting

S2 Update 14.12 Sub Issues

Hello,With the recent 14.12 S2 Update there is a bug in the sub settings when using Trueplay, and I've pinpointed the problem.  I wanted to pass along this information to the company to ensure that the specifics of the issue are known.It’s likely that most people may not notice this, or bother asking Sonos about it, but this is a real difference between 14.12 and the previous versions.My current setup has an Arc, Sub(Gen1), and 2 Play1's.   Using a white noise generator to review these differences.   I'm controlling the sub settings on my iPad Pro while recording on my iPhone 12 Pro Max.   I've run Trueplay twice since the update, and get the same results both times.   Both Trueplay runs were with my iPhone as my iPad Pro does not have support yet. Once updated to 14.12, you are prompted to re-run Trueplay.  But Trueplay has a bug in this new update. I tested the frequencies with Trueplay On and then Off without changing the volume on the App.   The only setting modified is the "

73
S
17 hours ago
S
siffer6Contributor I
asked in Advanced setups

impossible de se connecter au nas synology D216

Bonjour, Je possède depuis plusieurs années un système Sonos constitué d’un Play5 : Gen1, un connect Amp et une barre Sonos. J’ai mis a jour le mot de passe de mon NAS synology et depuis j’ai réinitialiser la bibliothèque depuis l’application  sonos et depuis je ne peux plus me connecter à mon NAS, cela me met connexion refusée. J’ai bien mis les protocole SMB1 mais rien ne fonctionne...

1
Airgetlam
18 hours ago
J
JP98Contributor I
asked in Advanced setups

Karaoke Setup with SmartTV, Mixer, and Beam

I got my karaoke setup to work well, but I don’t want to keep unplugging the input into the Beam whenever I’m switching between watching tv vs. singing karaoke.Regular TV Setup: SmartTv => Beam via HDMI eARCKaraoke setup: SmartTv => Mixer via HDMI eARC; Mixer => Beam via Optical&HDMI adapterIs there a way to keep these both set up simultaneously by using two switches to flip between the signals? For example:SmartTv=>switch=>Beam or Mixer… then I’d need another switch just before the Beam to flip between the SmartTV signal (that passes through first switch) or the Mixer signal.

3
buzz
20 hours ago
A
awp666Contributor I
asked in Troubleshooting

Can't reauthorize Apple Music

Same issue as everyone else from past two years.Nothing works.Uninstalled, added again, etc.Maddening

2
controlav
22 hours ago
A
adjustafreshContributor I
asked in Troubleshooting

SiriusXM Connection Drops

I see this is a recurring and persistent issue here, so joining the chorus of users who are having issues streaming SiriusXM radio via my Sonos system. I can usually connect and SiriusXM will play for an hour (if I’m lucky; it often cuts out much sooner) before the stream drops. Once the stream dies I get the “song not encoded correctly” error which makes no sense. I can usually restart the stream after waiting for 5–10 minutes.I listen via various Sonos speakers that I own, primarily a Play:1 in my office, or a group of speakers that includes a Sonos One, Play:3, Move, and Play:1. This ONLY happens with Sirius. None of my other streaming radio services (Apple Music, Amazon Music, Sonos Radio, TuneIn, Bandcamp) experience this issue. My 1gb internet connection is stable and strong. There is no obvious wireless interference from a cordless phone, TV remotes, etc.I’m confident that this isn’t a hardware or connectivity issue on my end. Is this a Sonos problem? A SiriusXM problem?

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C
23 hours ago
F
furacaoprTrending Lyricist I
asked in Troubleshooting

Volume issues - Amazon Music and Atmos

Hi @Corry P,I've just noticed that the issue discussed in the thread below has been solved. I don't know exactly when, as I was travelling these last weeks.But, the fix seems to have generated another bug:Now it's the opposite: when playing a non-Atmos song after an Atmos one, the volume becomes very much louder. If you pause this loud song and then resumes playing it, the volume returns to its normal level. Additionally, in general, all songs appear to play in a lower volume than before. When listening to my Play:1 in another room, I don't have any of these issues. When listening to sources other than Amazon Music, I also don't have any issues.My setup is a Beam Gen 2 with a pair of Symfonisk bookshelf speakers as surround, no Sub.Could you let the team that worked on this fix know, please?c.c @Mr. T , @Jimmy C 

3
F
23 hours ago
P
PUXRContributor I
asked in Troubleshooting

why wont my tv play through sonos one sl speakers?

I have the Sonos arc working great for both music and tv. The Sonos one sls play through music in surround just fine, but I can’t seem to get tv sound to play to speakers, it only comes through soundbar. I have tried to add them as surround. any advice or tips?

2
N
1 day ago
I
ihannah02Contributor I
asked in Troubleshooting

Sonos Ray | Samsung One Remote won’t change volume unless I’m standing next to it

I recently purchased the Sonos Ray Soundbar for my family’s Samsung TV. Frustratingly the soundbar won’t recognise the Samsung One remote to change the volume unless I’m standing right next to it (If I’m not within 30cm of the soundbar it won’t change the volume). I’ve followed the sonos guide on setting up the Samsung One remote, I’ve tried setting up the soundbar under a different brand as some other threads mentioned and I’ve changed the batteries on the remote and nothing has fixed this. Is there any solution to this frustrating problem?

6
Airgetlam
1 day ago
User721105
User721105Contributor II
asked in Troubleshooting

Sonos Library not updating my NAS server (WD My book live)

Started just after the last sonos app update. Now sonos can’t update my library index.Its a weird one because my playlists with music on my server are still visible and I can play them but my entire library is missing. It also doesn’t show the path to my server as being ‘stored’Anyone any ideas what to do before phone sonos?

13
Airgetlam
1 day ago
J
Jon643Contributor I
asked in Troubleshooting

say I want to use my ROAM at a golf course?

Say, I want to use ROAM at a golf course away from my Sonos system.  The following steps did not work:Charge ROAM Set up ROAM on my SONOS network Switch to Bluetooth pairing by holding down power for 2 seconds Pair the ROAM with my iPhone using Bluetooth Test the connection Turn off the speaker by holding down power for 5 seconds Turn on the speaker at the golf courseWhen I completed Step 7, the light was blinking white (I think because it was searching for wifi, which was 50 miles away) and refused to switch to Bluetooth via a two second press of the power button.Help? 

4
Ken_Griffiths
1 day ago
J
James76GContributor I
asked in Troubleshooting

Can no longer access music on MyBookLive NAS (Roam/S2)

I have a Roam and I use either my PC (Windows 11) or my phone (Android) to access it. I have my music on a WesternDigital MyBooklive (2TB) with the following path //mybooklive/public/music. It’s wired in to the router. For the first 9 months this all worked fine. I put the path details in the app, it indexed everything and all was good. Some months back it just stopped, saying that it can’t access the NAS. So I split the “music” folder thinking that it might be a size issue (despite only being 10,000 tracks) so that now I’ve got two locations with music. They are: //mybooklive/public/music (56gb)//mybooklive/public/roam (11gb) The Roam/S2 app can access the 11gb “roam” folder on the NAS no problem. But it can’t access the 56gn “music” folder. This suggests it isn’t an SMB issue. Following some research on here I’ve looked at everything using “MP3tag” and there were some entries that didn’t have ID3 tags, so I’ve deleted those and it all now looks good. But still it can’t access the “mu

2
J
1 day ago
G
GgnoreTrending Lyricist I
asked in Troubleshooting

Sonos Five Line-in not group playing with Symfonisk Lamps gen2.

My new Sonos 5 connected to my turntable will not  group play with my upstairs Symfonisk stereo pair lamps.  Funny thing, is if I “remove stereo pair” from my “Main Room” group, the audio will start playing, but only from 1 speaker/lamp.   It will then kick the other speaker to a separate room without me even doing it.   This last time around it created its own room “Bathroom”.   Wtf??? I’ve group played my line-in turntable with my 5 and my Living Room arc+2subs+2 oneSL surrounds.  Group play works with every imaginable combination except Line-in and symfonisk.   Any help would be greatly appreciated. My network is 1200mbps with Wi-Fi 6 mesh Further testing:  If I remove stereo pair and then add stereo pair again, it works!   But only for this session.  And every time I trueplay tune the stereo symfonisks, line in group play stops working again! Extremely annoying. 

1
G
1 day ago
K
Konstantin79Contributor I
asked in Troubleshooting

Sonos App doesn't find existing system.

Hi there,   I am so fed up with your buggy systems I can't even describe the level of frustration. I am using the latest version of the app on Android as of now and for no apparent reason the app does not recognize the set up system anymore (my wife's phone and app does and works no problem). I tried to reconnect to the system but says it doesn't find any devices on the network (which obviously isn't true - see screenshot)   I am sitting next to a Sonos One and following instructions on how to reconnect pressing button on the back - but no doesn't find the system sitting right next to it.   I don't want to go through the process of reinstalling the app and setting up the whole system again for the x time - it costs half an hour each time and at the price of your products we should be able to expect that you can employee at least one software engineer and one app developer that can create a better experience than a 10 year old hobby programmer with the attention span of a humming

29
C
1 day ago
S
stoomcContributor I
asked in Troubleshooting

Sonos Beam keeps losing connection to BT Home

Hi everyone,I am having an issue with my Sonos Beam (gen 1) losing connection with my BT HomeHub.I resolve the issue by unplugging the Beam and plugging it back in, but usually 2-3 days later it will lose connection again. I notice this as Alexa will not respond and then I go into the Sonos app to see that it has disconnected again.I contacted Sonos a couple of weeks ago and we went through a full troubleshoot which included going into the BT HomeHub settings and changing the wireless to mode 2  - which resolved the issue… but again, only for a couple of days.I have also unregistered the Beam from my account (including a factory reset), reset the HomeHub numerous times and everything suggested in the troubleshoot pages with no luck (only resolving the issue for a couple of days at a time at most)Does anyone out there have any further suggestions? There is not a problem with my Hub and the signal is not the issue, but something appears to be going on.I would rather not have to connect v

3
controlav
2 days ago
shfawaz
shfawazProminent Collaborator I
posted in Troubleshooting

Is My Roam Dead? Won't power on.

 After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I do will turn it on or wake it up (if it were sleeping. I've tried multiple chargers and cables (in case the battery somehow went dead. No joy, no lights, no sound, nothing. I could occasionally see a faint orange LED near the center below the SONOS logo underneath the mesh, but it goes away eventually. Anyone else have the same problem or suggestions? I've tried to factory reset and that isn't working. Held he power for over 20 seconds with and without the play pause button held simultaneously. Any ideas or help would be appreciated.

63
Ken_Griffiths
2 days ago

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