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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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How to make the grouping of Groups option stay as chosen?

How to make the grouping of Room Grouping option stay as chosen?Eg: Beam connected to TV (Group 1) + One pair (group 2-stereo pair) = New group (Group1 + Group 2)When i ON the speakers and TV, by default the sound coming out from the TV only goes to the Beam and not the ONE pair. I need to use the S...

Troubleshooting

ASUS RT-AX86U & SONOS CONNECTION ISSUE SOLVED!

I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect...

Troubleshooting

New Asus RT-AX82U/AX5400 Router Sonos System Not Showing Any Recommendations?

Background:Family Room: AMP w/Sonos ONE (pair as surrounds)Backyard: Connect(gen2)Asus RT-AX82U/AX5400 RouterAfter installing new router and updating the wifi settings, the Sonos App (S2) does one of the following: 1) stays grey and doesn’t show up 2) only shows the Connect 3) Works perfectly for 3-...

Troubleshooting

Dialog drops in/out on my Beam

I have a brand new LG TV. And a brand new Beam. It’s hooked up through the ARC port on my TV. And the audio continually goes in and out. One sec, everything is fine. The next sec, the dialog is muffled and you can barely make it out. This happens whether I’m watching stuff through my cable box. Or s...

Troubleshooting

Article Problems Updating your Sonos system?

We’d like to discuss some of the issues you may encounter whilst trying to update your Sonos system. When you are attempting to update your system without success, there may be an error message that shows onscreen. In this article, we’ll tell you some Quick Tips to get around these problems, as well...

Troubleshooting

No selections are available

I was unable to reach my NAS’ music library. A couple of days it played music without any problems. So I resorted all my files; did a restart and my also I got the required updates, but still it says that there are ‘no selections are available. My MacBook does not have any problems to see all the fo...

Troubleshooting

The dinosaur SONOS refuses to connect to cutting edge NAS

I have searched the various posts gogin back to 2017. Current SONOS app is unable to connect to True NAS.Steps taken to remove the problemSet up dedicated user on TrueNas for sonos enabled SMB1 CIF server on WIndows 10 Removed SMB2/3 on freeNas (and then reinstated) Given full permissions on the ...

Troubleshooting

Using Sonos Port as headphone source in same room as Sonos Arc surround setup.

I currently have a Sonos Arc, Sub and two Play:1's set up for 5.1 surround.I'm thinking about purchasing a Sonos Port, which I'll pair with a headphone amp to essentially create a Sonos integrated headphone socket in the same physical room as the Arc for late-night listening.My question is, if I was...

Advanced setups

Playbase sound cutting out intermittently when playing music from iMac

My Playbase sound will start and stop when playing music from my iMac. It does not do this when playing the TV sound or the internet radio. My Play 1 speakers do not have this issue - its just the the Playbase. I did turn the power off and back on for the Playbase but that has not resolved it. A...

Troubleshooting

Sub placement question

Hello I have my sub placed in a cabinet that is 2 ft 8 inches wide, 1 ft 5 inches deep and 1 ft 7 inches tall. I would highly value any recommendations on how to place the sub to get the best accoustic performance. Please see the attached photo.

Advanced setups

How do I stop my new Sonos One SL dropping off my controller?

My new Sonos One SL drops off my controller, or stops functioning on the controller like as if it loses signal. It keeps playing with my Beam and Play 1 in the other room, but at times I can’t change the volume until it finds the system again on the app. Or like just now, I go to listen to music on...

Troubleshooting

S1 app quit working

My S1 app no longer works (after 4 years of working fine) as of a couple of days ago. A message automatically comes up saying “you can control all your products using the S2 app.” When I open the S2 app, the message states “this product is not compatible with S2 app.” Add this product to an exist...

Troubleshooting

Differences Between S1 and S2 needs for Cisco Infrastructure

My Sonos One device is working properly in my Cisco wired and wireless infrastructure. I try to change it with Sonos S2, I can not find Sonos S2 on my mobile. (I use S2 app on my mobile.) Is there any differences between Sonos One and S2 needs for Cisco infrastructure?

Troubleshooting

Can't connect to Sonos error

I am not sure if there has been an “update” or such like in the last week or so but in that time, when I seek to connect to the Sonos on my iPhone, it fades through the connection screen and comes up with the error message and “fix it”. Each time I have to go through the process and 75% of the time...

Troubleshooting

Sonos Alarm doesn't always play specified radio station

I've a Sonos ONE SL pair using the Sonos S2 app with a weekday alarm. I have "Virgin Radio UK" set to come on at 07:27 Mon-Fri which is set through the Sonos Radio Station service.However, one or two days in the week, a completely different (random?) radio station plays instead. Or, the Sonos chime....

Troubleshooting

ZP90 with CR100

Hi I am running 2 Zp90s along with 2 CR100s and a Play 5 Gen1. Having recently moved the ZP90s, one of them stopped playing out through the RCA plugs and no longer shows up if I connect a line in.Probably not worth trying to get a fix but if I can source a replacement from ebay etc is it possible to...

Troubleshooting

Fix for Sonos Play:5 with very low volume

Hello Forum,I just fixed a play 5 which was having very low sound at max volume settings. Scanning through the forum I see many other posts but no fix. The issue is not the amp but the fact that the 24V for the amp stage is not triggered when you select "play". There is a mosfet (Q27621) switching t...

Troubleshooting

Move Stereo Pair Bluetooth problem

Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it...

Advanced setups

Play 5 has broken tweeters

My father owns 2 Play 5 speakers. I recently had a close look at one of them and noticed that static noise was coming from the right tweeter whilst the other was working perfectly fine (the white noise continues even without music). I then decided to look at the second play 5 too and noticed that bo...

Troubleshooting

Sonos Sub Keeps Dropping out Google Wifi

Hello all.Need some help here, have a sonos playbase, 2 sonos ones and a sub (got it a couple of months back) and since then I have been having issues to keep the sub on the network. I have a google wifi mesh ( 1 in the living room where the system is set up and a couple more in the other rooms). I...

Troubleshooting

Spotify problems

So i’m having problems with spotify playing through Sonos. Whenever I change songs manually, wheter it is through the Spotify app or Sonos app I get a pretty big delay on the songs Im playing. If I tap a song it will start to play on 1 or 2 sonos units and then connect the rest 15-20 seconds into th...

Troubleshooting

unable to connect using an ipad

Hi there, just recently Sonos S2 on my iPad loses connection to the speakers and is unable to reconnect. I have tried all the things suggested -reboot router, turn off /on speakers, reinstalled S2 app. Sometimes it does then find them but will only work for a short while, and when I go back into the...

Troubleshooting

Connect - Line-In / turntable disconnected

Hi - I have a Connect from which I run (via an external pre-amp) a Rega Planar 1 turntable (linking in to a Playbar and 2 Play 1’s) using the S1 operating system.After unplugging the turntable, pre-amp and Connect for some furniture moving last night and then reconnecting it all the turntable is now...

Troubleshooting

im really quite angry about this

Hello, my Sonos system, purchased in 2017 and comprising a play 3 and two play 1s, needs to be reset and router likewise each and every time I want to listen to music.This is unbelievably frustrating - I have heard charges of so called ‘planned obsolescence’ levelled against Sonos.I hope this is not...

Troubleshooting

sub connected but no sound

Hi, I have connected my sub in my lounge and it shows as Lounge + Sub (connected via Etherley as was struggling via wifi) however I'm not getting any sound even when I go to sub audio and slide all the way to the right

Troubleshooting

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