Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

tzerger Contributor I

Play 5 gen 1 will not play sound

Question

Play 5 gen 1 will not play sound. I’ve reset and reconfigured the device. The pause button will pause music and in pause music. If I put headphones in headphone jack music comes through the head phones. However, music will not play through the device speakers inside the grill.

Troubleshooting

deja Contributor I

Repeating music and ads

Answered

My music, whether from Pandora or Amazon Music, is repeating. Not every song, but every few songs, and even ads, are repeating 2-3 times before it moves on to the next song. Help!!

Troubleshooting

ari6000 Contributor I

Play 1 Keeps Cutting Out When Playing TV in Other Room

Question

I have Sonos surround sound (two Play 1's, Base and Sub) in my Master Bedroom. It all works flawlessly. But when I play TV over my Play 1 in another room, it cuts out every few seconds on a bad day. I have Google Wifi in the house and a constant 70 Mbps in all rooms. I even bought a Sonos Boost ye...

Troubleshooting

myrndyck Contributor I

Sonos upgrade now music dropping when iPhone sleeps

Answered

Hi, I have an iPhone 7 running the latest iOS 11.4.1, and just updated the sonos app. Now whenever my phone goes to sleep, the music from my iPhone library stops playing. Tried sonos e support, no resolution. Tried phone support, same result. I have a sonos play1 and 5 with a bridge. Have never had...

Troubleshooting

murray_4 Avid Contributor I

iPhone Drop out

Good evening, We have a client that is experiencing problems when streaming music from his iPhone. When choosing a song, it will play sometimes for a minute or two other times longer, then just drop out. Using another phone with Sonos controller on it we were able to see the error message. It stat...

Troubleshooting

lifeimproves Contributor I

Apple Music without subscription

Question

I use the Apple Music app to play music I have downloaded to my phone. I’d love to stream those to Sonos but since I don’t have an Apple Music subscription it appears I can’t. Is there anyway around that? Thank you!!

Troubleshooting

cberlingieri Contributor I

sonos devices cutting out, dropping, and lowering volume sporadically

Question

I've noticed my Sonos 1 cutting out sporadically for a while now. The volume drops really low, then comes back up after a few seconds. it does it randomly, and when it starts, it sometimes goes back to normal or after a few minutes of doing it, it just shuts off. The other day I noticed my bridge:am...

Troubleshooting

Dirk123 Contributor I

Sonos control shuts down Logitech Harmony Activity

Answered

I experience following bug related to Sonos. How to reproduce : I have a Sonos Connect hooked to hifi system (yamaha amp). When these are active in an activity to play Sonos Connect sound on the hifi, and then I group this Connect to an other Sonos player (I have Play:3 and I use Sonos desktop app...

Troubleshooting

SMaris Contributor I

Stingray keeps losing connection

I can't listen to Stingray music on my Sonos system anymore. It plays one song and then says "Unable to Play 'song name' - the connection to Stingray Music was lost". It used to work fine - this error seems to be since the last update. Sometimes it connects to one song, and then I get the error....

Troubleshooting

jimgallaher Contributor I

airplay with Fiio M11

Question

I’m trying to use AirPlay to stream from my Fiio M11 DAP to my Sonos one G2. its not working, I’m not sure if it’s Sonos problem or Fiio. I can stream from my iOS devices using airplay mostly without issues, the exception being 192kHz 24bit which won’t work. I can’t get airplay to work at all with m...

Troubleshooting

rcdunne Contributor I

Can't get Surround Sound on Samsung TV/Sky Q to work

Question

I've a Sonos Beam and 2 Sonos Ones. When I set the Sky Q sound to Dolby Digital I'm able to select Dolby Digital on my Samsung TV when on HD channels. As far as I can see it automatically toggles between Dolby and PCM on the Samsung TV depending on the channel, which is great. The problem is when on...

Troubleshooting

sweetbriar12 Contributor I

"Alexa play next" gets "Your device didn't send a valid playback token, please contact support"

Question

Alexa, MyMedia, Sonos One. When I ask the Amazon Spot "Alexa play next" or "Alexa skip", it plays the next song as requested but when I ask the same thing from the Sonos One it responds "Your device didn't send a valid playback token, please contact support". When I ask the Amazon Spot "Alexa ask...

Troubleshooting

ian3man Contributor I

Sonos App nit finding music on iPhone XR

Question

Hello, I recently upgraded to an iPhone XR. Before I upgraded, the Sonos app worked perfectly on my iPhone 7, but now it can’t find the music on my iPhone, but does manage to connect to my Amazon Music account. I have tried removing the app and reinstalling, ran “Update Music Index” and still no...

Troubleshooting

EJ1961 Contributor I

Sonos search function suddenly not working

Search function just stopped working. I type in artist and I get maybe one hit in my local library. Nothing else in Spotify, Amazon, Pandora...? If I “browse” a music source (Spotify) and go back to the search function it will then recognize the search and show the artist (Spotify) but still no wh...

Troubleshooting

dshorethose Contributor I

Alarm chime plays instead of selected radio station

Answered

My Sonos speakers play the alarm chime instead of the radio station that is set every single morning when it is set to begin playing. I tried changing the time of turn on and again it did the same thing. Have tried deleting all the alarms and creating new ones, and still the same issue occurs. Con...

Troubleshooting

Oiv Contributor I

Rom detter ut /blir borte fra Sonos

Question

Har konfigurert opp flere rom på systemet og alt har fungert bra over tid - inntil nå. Hovedrom har falt ut av Sonos kontroll og er ikke tilgjengelig eller synlig for avspilling - verken fra Sonos eller direkte fra Spotify. Lyser hvit på høytalere. Alt er satt opp i et Google mesh nettverk med god k...

Troubleshooting

andrew_181 Contributor II

Alarms will not play radio

Answered

I have 2 alarms in different rooms set up but since the last update they will not play the radio I just get the chime. diagnostic 379700750. I have deleted them and set them up again but still will not work.

Troubleshooting

Sk8aflyRod Contributor I

Speakers dropping off

Question

First off, I have a limited understanding of the inner workings of computers, wifi, IP addresses, wired connections, so go slow and expect some basic questions on my part... I have had a positive experience with Sonos for over a year...until recently. I suspect maybe it's when I added a Sonos Conne...

Troubleshooting

saztax Contributor I

New setup - Beam and two Play 1s

Question

I just set up a new system. The Beam is working fine but there is only white noise coming from the Play 1s....Thanks much

Troubleshooting

mikelowe6 Contributor I

Volume Turns up to max automatically

Question

I have seen this as a common issue here, but haven't seen any answers. I have 2 Sonos connect amplifiers, and one of them randomly volumes all the way up to max volume. I grab my phone and turn it down, and it will go right back up, like there is some other device sending the signal to turn it up. i...

Troubleshooting

Al Enns Contributor I

Sonos one won't turn on

Question

My my Sonos one won't turn on anymore

Troubleshooting

MikeV Senior Virtuoso

Sonos and the FCC

So, this isn't really an "Advanced Setup", but there are many who enjoy keeping up on Sonos and whatever their newest products are by going through the FCC database, and we tend to be "advanced" users. As a result, I thought I'd post this list of FCC IDs registered to Sonos. I will do what I can to...

Advanced setups

spikeyrich Contributor II

Speakers cutting out

I have 2 play:1 speakers. One in the living room wired to the router, one 15m away in the kitchen running wirelessly. The kitchen speaker kept on cutting out despite trying to change all sorts of details. I moved the router as close as I could but no change. Here is the diagnostic from then: 4700666...

Troubleshooting

Cyril Glln Contributor I

micro cuts playbase

Question

Hi everyone, I am experiencing some issues with my playbase since a while. Everything would work just fine for an hour or so, but suddenly the quality of the audio would drop, with sound interruptions of half a second every two seconds. If I power the playbase off and on, I am good to go for an hou...

Troubleshooting

tmart Contributor I

Music "On This Phone" Missing

Everything has worked great for the first person to download the app but as the second person, I am having trouble getting my music to play. I select "On this phone" and none of my music is available. I've read an article or two mentioning songs that are purchased in the cloud and not added to the...

Troubleshooting

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