Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

bryanthemusical Contributor I

Sonos Connect Cuts Out on Line In (mainly when I change volume or balance)

Question

I have a Sonos Connect (wired to my router) and 3 Sonos One speakers. It works great in every way except for when I try to use Line In, which routinely fails. My 2.4GHz Wifi signal from my router is on Channel 1 and my SonosNet Channel is Channel 11. I am using compression. It seems to fail when I...

Troubleshooting

JacJac Contributor I

Beam forgets the network

Question

Hello there. I have a Beam and a Play:1 and the Beam has been getting progressively less useful but the Play:1 is fine and doesn't have the problem. The beam forgets the wifi network about 3 or 4 times a week at the moment and when it does it is really difficult to get it reconnected. Reconnectin...

Troubleshooting

gonvart Contributor I

Sonos Play:5 disconnecting

Question

Hi - I have my Sonos Play5 (which is hooked up to a record player). Recently, over this past weekend, the Play5 has been disconnecting from the app (and network maybe?). When I go click the Play5's controls' they blink orange. I have to unplug and replug and the Play5 shows up and works fine. Not s...

Troubleshooting

dlm8718 Contributor I

Keeps cutting out

Question

Our Sonos speakers keep cutting out. I have changed the wifi channel a few times and it hasn’t helped. The only other device in the room is an Amazon Echo and it never used to cause a problem. Diagnostics number 642341176

Troubleshooting

up2early Contributor I

Songs cutting off 5-10 seconds early - Google Play music on Android

Google Play music on a pair of Sonos On, different rooms - Google Pixel 2XL - running latest OS, updated Sonos app and up to date Google play music. When connected to Sonos songs end early, 5-10 seconds. This just started and is driving me crazy! I updated the Sonos app yesterday. I have rebooted ev...

Troubleshooting

kid76 Contributor I

Samsung One Remote Sonos Playbar No Control

I recently purchased the new Samsung "The Frame" 55 inch Lifestyle TV (UA55LS003AWXXY) I have TV connected through the coaxial, The Sonos Playbar connected optically and an AppleTv (4th gen) connected through HDMI. I have tried setting up the universal remote and it will not allow me to control soun...

Troubleshooting

8igk3v Contributor I

Can't play local media since updating

I've got a vast amount of locally stored that music I've amassed since the days before streaming services, and it seems that, since the last update (this morning), sonos won't let me play any of it through my playbar... I used to be able to go to 'browse' > 'on this mobile device' and pick any song...

Troubleshooting

MATTHEW1982 Contributor I

One - issues with internet connection

Answered

I have 2 One’s Connect to my network via Wi-Fi and I am able to stream to them and stream music from a network drive without issues. Even though they’re on my network that has Internet I cannot use Alexa or stream web services to them. When I plug them into my network with an ethernet cable they con...

Troubleshooting

Mutti

Where are my favorite

Question

Hi all. I had to move one Sonos beam from one wifi network to another. Since the app did not worked out (1st problem), I've decided to factory reset the device and then reconnect it to the new wifi network. After all the configuration, I was expecting that all my favorites were reloaded as before,...

Advanced setups

the_goon Contributor I

Songs being cut short on Play 5 from Android Phone

Question

Hi I have 3 Sonos speakers (Play One, Play 5 and Soundbar). All software is up to date. Whenever I cast music from my Android Phone (Pixel 3 - latest software) from Google Play Music to the Play One and Soundbar, I have no problems at all. However, whenever I cast to the Play 5, almost every song...

Troubleshooting

gojosh2 Contributor I

Surround sound not working when Beam connected to ethernet

Question

My surround sound with a beam, sub and two Ones works fine when I am on wifi, but when I plug the beam into ethernet it only plays through the beam, not the sub or surround Ones. Can anyone help me figure out how to set up so I can have the beam plugged into ethernet and work with the sub, and Ones...

Troubleshooting

manna91 Contributor I

Audio drops with netflix when grouping Beam with stereo paired play 1’s

Question

My beam is plugged into my tv arc port and my two play 1’s are stereo paired separately from my beam. When grouping them I will often get audio drops on the play 1’s with the beam audio never having an issue. This occurres very often with netflix on my samsung tv, but much more rarely when playing a...

Troubleshooting

Dennis666 Contributor I

Stutter happening on different setups

Answered

I experience a lot of stutter on Sonos. I've experienced it on 2 differrent setups, on the office and at home. We listen mainly on radio streams. I can understand a hickup in the internet line may happen, but I would expect Sonos to quit or pause when having intermittent connection. Although a hic...

Troubleshooting

Naekyr Trending Lyricist I

Sonos sound cutting out

I have a playbar, 2x play:1 and sub in 5.1 configuration. Ocassionally the sound will start cutting - it only lasts for like a split second before it comes back but its annoying when suddenly all the sound is gone and then comes back - when it does this it will keep cutting out every few seconds an...

Troubleshooting

burttabora Contributor I

Songs keep restarting songs over and over

Question

I've owned sonos for a few years now. For some reason even with rebooting my wifi my songs restart from beginning over and over. I stream spotify, amazon, and pandora. It's driving me nuts! Please help.

Troubleshooting

t1223 Contributor I

Dolby audio cuts out

Question

I have audio when playing Dolby cut out. Tried -hdmi arc -fiber audio -reseting everything -changing every type of setting in both the tv and Apple TV 4k only happens when Dolby digital is playing. Seen too many of this same issue for there still not to be an answer — thank you

Troubleshooting

ajktar Contributor I

Update

Question

When opening my Sonos app it says I need an update. When I do the update it gives me an error (error code 30). I have followed the directions to fix this and is still not working. When unplugging the sub and only having my play bar plugged in it’s fine. When I plug the sub back in is when I get the...

Troubleshooting

Play Contributor I

Sonos One (Gen 2) No Power

Question

Hello guys, So I recently got a Sonos One (Gen 2), it worked fine 2 days that I played with it, then work and some other stuff that involved leaving town made me not pay attention , now when I got home and tried playing with it it has no power, and does nothing at all, i tried unplugging it, puttin...

Troubleshooting

rafverh Contributor I

Playbase not working wireless

Answered

Hi, After re-installing some my sonos system, my playbase doesn't seem to participate anymore in the wireless network. Whhen connected via cable it works, but the problem is my surround speakers and sub can't connect to it anymore. In the network matrix, the playbar (last line,last column) shows...

Troubleshooting

Bernhard Contributor I

What generation is my Sonos One?

Answered

How can you tell whether a Sonos One is gen 1 or 2? The controller reports as the hardware version 1.21.1.8-1.

Troubleshooting

k.sweitzer Contributor I

Disconnect from wifi then connect by wire & sonosNet

Question

I am trying to disconnect my 4 sonos speakers from my home wifi network then re-connect one by wire then the rest by sonosNet. So far, every time I try, the speakers reconnect to wifi showing WM:1 in the "About My Sonos System" via my iPhone controller. What is the recommended method to build a son...

Advanced setups

x-leaper Contributor I

Sonos app stops finding wifi

We have Iphone 8's. Two of them have no problem with the app and controlling the sonos system. One however keeps dropping the ability to pick up the wifi. Sometimes turning the wifi off and on, on the phone corrects the issue. Sometimes I delete and reload the app and that works. Other times I have...

Troubleshooting

elverweij Contributor I

Unable to add songs to the queue - ticket no. 1686926562

Question

Hello support team, I’m still experiencing the ‘unable to add songs to the queue’ issues, also after trying all the mentioned, potential, solutions addressed in other posts here. For a a while now I’ve been using a work-around to use AirPlay in Spotify which works. But it’s not supposed to work l...

Troubleshooting

TheRamblinMan Contributor I

I'm so close with outdoor movies. Better ideas to solve occasional drop-out?

Question

Hello. First time post. Asking for help. My family enjoys watching movies occasionally outside. I've read a lot of the threads on here but didn't quite fine one that solved my problem. I'm so close to getting this to work but I think I'm overlooking better solutions. Hoping someone may offer so...

Troubleshooting

defekticon Contributor I

Google Play music moves to the next track before the end of the previous song

Sonos Play 1 Amazon Music unlimited works flawlessly, but Google Play music prematurely moves on to the next track before the end of the song. This seems like a lack of compatibility between Sonos and Google Play music. It happens regardless of casting from the Google Play Music app, or from the Son...

Troubleshooting

1
2
3
4
...
1094

Page 1 / 1094

10basetom earned the badge Almost Famous
Mitchla earned the badge Meet and greet
HelloHallo earned the badge On Tempo I
HelloHallo earned the badge Almost Famous
Ditte earned the badge Carving it out I

View all "Badges"

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

×

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. You can always change your cookie preferences in your profile settings. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies