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Advanced & troubleshooting

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Advanced & troubleshooting

Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

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Asus RT-AX88U (possible other Asus as well) will not connect to WiFi

This week my Beam would not connect to my Asus RT-AX88U router.I have previously tried the enable then disable Airtime Fairness trick on both 2,4 GHz and 5 GHz, but my Beam would still not connect to my router. Search this forum and you will see instructions for this step.What did help was changing...

Troubleshooting

ASUS RT-AX86U & SONOS CONNECTION ISSUE SOLVED!

I’m posting this in hopes of saving someone else from the hours of frustration I’ve endured to resolve this issue.From the time I set-up my Arc + Sub + Surrounds system in July with an Asus RT-AC88U router (connected to Fios Gigabit internet) it has worked without issue. I’ve used Asus Smart Connect...

Troubleshooting

Ethernet Desktop PC will not connect to Wi-Fi Sonos speaker

Hi,I have a PC connected to the home network through the ethernet. I have a Sonos speaker connected to the same network through a wi-fi connection. The speaker is visible on the network when accessed from mobile devices or a PC on wi-fi but my main desktop PC cannot find the Sonos system/speaker usi...

Troubleshooting

Boost will not connect to new Asus RT AX-88U router

I recently replaced my home router with a Asus RT AX88U router. After setting up my router using the same wifi name and password, I started my Sonos app. All my speakers were recognized and connected. The only component that would not reconnect was the Sonos boost. I tried a factory reset and the bo...

Troubleshooting

Issues with Airplay on sonos devices

This is becoming a huge deal and it is really annoying. Just about every time I am playing music through Airplay to a Sonos speakers the music just stops being heard. The music is still playing in the app, but no sound from the speaker. I open the Airplay button, switch back to play on iPhone then p...

Troubleshooting

changing internet services

I have 2 system. One at my home and one at my business. The business has all play one speakers (3). I recently changed internet providers and trying to reconnect my system with an ipad. I can’t get the sonos to recognize the speakers. The ipad is connected to the wifi but it wont connect the speaker...

Troubleshooting

Is My Roam Dead? Won't power on.

After struggling to get my Roam pairing with Bluetooth devices and finally succeeding, I managed to get my Roam working both via the S2 app and via Bluetooth. For a day. It charged to 100% and was working plugged-in and on battery. I turned it off last night and woke up this morning and nothing I d...

Troubleshooting

Using Roam for ThinkPad speaker

I recently switched from using a Move for my external laptop speaker to a Roam to save space on my desktop.The Move always connected seamlessly and automatically with my laptop as the default audio regardless of whether the laptop had gone to sleep or was shut down and restarted. As long as the Move...

Troubleshooting

Sonos Arc Soundbar Sound Cuts Out Randomly

New Sonos User and purchased the Sonos ARC version exclusive with CostcoTV: QN55Q6DAAFXZAApple TV: A1842(32GB), tvOS 15.1.1Sonos App version: 13.3.3, Sonos OS S2Audio In: Silence 2.0(<----what is this?)I am using an existing HDMI cable from my Apple TV to my Samsung TV. Using the Sonos provided H...

Troubleshooting

Android app unable to connect with products that are in the same network

Help! My Android Sonos app suddenly stopped connecting to my three Sonos products yesterday, without me having made any changes. It just suddenly says "Unable to connect to Sonos", and when I follow the instructions to try to fix it, none of it works. Essentially my phone tries to bring the products...

Troubleshooting

What happens when all speakers are wired?

Hello! I recently bought into the Sonos ecosystem, but I fear I may have misunderstood how the devices work.My wireless situation is a bit sketchy. Bluetooth, ZigBee, and WiFi all don't work very well in my bedroom. The problem has only gotten worse over time, to the point where Bluetooth audio is u...

Advanced setups

Sonos system cutting out

We have a Sonos playbar, sub and two play:1 as surrounds and regularly when watching movies, TV or playing music using multiple streaming services the audio cuts out. Our playbar is wired directly into our router, sub and satellites are wireless. I have already submitted diagnostics, confirmation nu...

Troubleshooting

ZP90 SMPS capacitor replacements

I am recapping my ZP90 at 12 years old. The caps mostly appear good, apart from the 1800uF on the 3.3V supply, which has a bulging top. I think its testamount to a good design that these units last this long. I leave mine switchedd on all the time, with 230V nominal mains.These are the main capacito...

Troubleshooting

Beam disappears from App after playing through Roku TV - has to be unplugged and plugged in again every time

I have a Sonos Beam that is connected to my Roku TV via Arc. I also have two Sonos SL speakers. Whenever I use the TV, which is setup to only play though the Beam, it works fine. When I then want to play music on all three speakers, the Beam disappears from the system in the app (the TV is powered d...

Troubleshooting

Cannot power off Sonos Move

Frustrated with new Sonos Move. Last week, I installed my Move. It sounded like a small handheld transistor radio. No base at all. Called support, went thru the motions and could not resolve issue so they sent me a new one. Arrived next day, so pretty darn good on Sonos getting my replacement to...

Troubleshooting

Tidal: Song not encoded correctly

I have a Tidal subscription and a number of Tidal songs on my Sonos playlists. As of a couple of days ago, I cannot play any Tidal songs from playlists - I get the error ‘song not encoded correctly’.The same issue has been raised by some people on the forum, as early as four years ago. Some seem to...

Troubleshooting

Surround on Arc is skipping and getting out of sync

Very annoying but one of my surround speakers on my Arc system is skipping and going out of sync and back and it is getting worse. I submitted a diagnostic file: 924179937

Troubleshooting

Speakers out of synch

Hello. Seems that all of a sudden my 4 Sonos speakers are now out of synch. I’ve not changed anything that I'm aware of, so not sure how this happened. Any help would be great. thanks

Troubleshooting

Deezer playlist: audio cuts out after 30s on some tracks

Diagnostic: 1931005545I have a Deezer playlist (a Deezer Editor one, not a personal one) which has a song that cuts out after 30s every time it gets played. No problems otherwise. How do I get the system to "refresh" this song?Playing the same song on my phone in the Deezer app gets me the whole son...

Troubleshooting

speech enhancement

Hi I have the arc + 1sls +sub gen 3 I have hearing difficulties and have to use hearing aids,I find I need the speech enhancement on but I find it a little to much, I guess my hearing aids enhance the high frequencies a lot. Is it possible in future updates to make the speech enhancement adjustable...

Advanced setups

Playbar + Sub disconnecting

Playbar + Sub work perfectly when the Playbar is connected with Ethernet. The moment I disconnect the Ethernet cable the Playbar continues to work but without the subwoofer.(When plugging Ethernet in again, the system tells me Playbar (+?) for ca. 15s and then Playbar +(Sub) and it works again)This...

Troubleshooting

Sonos Beam touch controls not working

Hi,I’ve recently gotten a Beam (Gen 2). At first, touch controls were working just fine, but since a couple of days they’ve stopped working.I’ve checked the settings in the app, toggling touch controlls off/on doesn’t do anything.I read through the forum here, and some suggested a factory reset, whi...

Troubleshooting

connect gen 1 flickering white light

I have an aging set up of two connect amps and a connect for zone playing, all connecting to hard wired ceiling speakers .the two amps work fine in their respective allocated room kitchen and bedroom but the connect isn’t working and can’t reconnect despite every attempt. I get a flickering white li...

Troubleshooting

S2 :: Migrating Playbar :: Step by step process?

I’ve managed the process of migrating my system from S1 to S2 with only the loss of one deprecated speaker so far. But my Playbar is not being recognized by the S2 controller. I’ve gone through the in-app “add” process several times, power cycled the Playbar, even done a factory reset.What is the st...

Troubleshooting

Album art displays erratically in Android app

Display of album artwork in the Android app for my local music library is very erratic. The library is stored on my Synology NAS. I have 100% of my album artwork embedded in the files, in sufficiently small-sized jpg. Also, I have a folder.jpg in almost every album folder. None of the jpg artwork is...

Troubleshooting

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