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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16628 Topics

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Birdie77 Contributor I

Beam not turning TV
Question

When I first set my beam up it was turning TV on/off all ok    now I get the message “sorry the hub the device TV connected to is not responding please check network etc” however network is fine as all other functions on beam work fine  nothing has changed to my set up so a bit baffled 

Troubleshooting
13 2
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51 minutes ago
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vergarita Contributor I

Sonos has never managed to play music i own
Question

So we have two Sonos speakers we can use to play radio, and some spotify and thats it. I have a LARGE collection of CD’s with unique tracks that i have saved on my computer as MP3. Spotify plays them beautiful everywhere EXCEPT on Sonos. Sonos makes them unavailable and this makes Sonos worthless to...

Troubleshooting
4 0
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55 minutes ago
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Blue5 Contributor I

Sub x 2
Question

I want to set up two subs in my living room surround sound, can this be done?

Troubleshooting
5 0
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1 hour ago
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Tsouth32 Contributor I

Sub Not working. but white light is on

Diagnostics: 2143435483 Lights up white as though it is connected but no sound will come out. Have tried to wire it directly in the router to see if this would help with no success. I have also deleted the controller from my phone and reinstalled with no success.

Troubleshooting
208 13
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2 hours ago
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darren221983 Contributor I

sonos beam and playstation 4
Question

Hi when I’m listening to music on my beam via Spotify and playing PlayStation 4 at the same time whenever I pause the game or a new part of the game starts the Beam switches back to sound from the PlayStation. I then have to connect Spotify again but the same thing happens again if the game is pause...

Troubleshooting
4 0
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3 hours ago
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mandream Contributor I

Line In Source impacts Line Out
Question

I have a Sonos Connect that I am trying to set up inside my CD jukebox so that I can a) stream whatever is playing on the jukebox to other Sonos speakers, and b) stream content to play out of the jukebox speakers. I have the Line Out of the Connect connected to the Jukebox Amp. I have a Chromecast (...

Troubleshooting
38 7
5 hours ago
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jcclark41005 Contributor I

Play 5 2nd gen won't connect to wifi
Answered

Play 5 2nd gen worked for 4 months now won't connect to wifi router. It works fine on ethernet. Diagnostic submitted 636326807. Thanks in advance.

Troubleshooting
259 6
5 hours ago
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HDMurex Contributor I

Harmony elite / pandora
Question

Hello everyone … I have a problem I could use some help with.    I created a harmony activity to listen to Sonos … technically it works … but only partially. Any favorites/stations from Apple Music play fine, but favorites/stations from pandora do not.    I appreciate any ideas or suggestions you gu...

Troubleshooting
26 1
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6 hours ago
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D Dave Contributor I

workaround for right channel of pair drop out

I use a one and sl either side of bed , and alarm function is useful I have same problem as I've seen many others ...ie right channel frequently dropping off pairing  (L+? Appears in settings)  Nothing wrong with my network. "Find missing speaker" function is useless. I noticed it reconnects if miss...

Troubleshooting
9 1
7 hours ago
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josejc Contributor I

Why is the "add player or SUB" feature missing from the Settings menu?
Question

My two new Play 1 speakers are blinking red.  Full disclosure: I have a Blackberry Q10, which worked fine before with my one Sonos speaker, though the Sonos controller would not update through the Amazon Appstore.  The controller can still access my original speaker, after uninstalling and reinstall...

Troubleshooting
10 1
7 hours ago
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loodaddy Contributor I

Sonos turning off Bravia TV
Answered

Just got a Sonos Beam. Connected it to a Sony Bravia TV using HDMI ARC and set up Bravia Sync. Audio is playing great. The TV remote, Apple TV remote, etc can control the Beam volume just fine. However, I’ve noticed that lately the TV is doing what I might call a “hard power down” after sleeping, bu...

Troubleshooting
402 33
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8 hours ago
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cecilia.san Contributor I

Streaming Dolby Digital from Samsung TV to Beam
Question

My option to switch from PCM to DD on my Samsung 7 series TV is grayed out and unavailable. I read other questions similar to mine, but the solution given was that they weren’t playing a DD program. I made sure I am running a Dolby digital program directly on my TV, but I’m still getting stereo from...

Advanced setups
47 8
11 hours ago
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DKMJO Contributor I

Speaker in my System I do not own
Question

Hi, When I go to “My system” on my account online, there is a Play:1 visible that I do not own anymore. The Play:1 is not visible neither on my iPhone app nor on my desktop app, when I look at “My system” on those. How do I delete it from “My system” online?   Thanks in advance   MJ

Troubleshooting
24 2
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11 hours ago
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jocelyndeck Contributor I

no light, no power
Question

Something has happened to my Sonos 1. I can’t even get it to power on—I didn’t realize it had turned off at all. I’ve followed all the troubleshooting suggestions: new outlet, check the cords, push the buttons, wifi, locations, everything… it simply won’t turn on. I’ve had this for about a month and...

Troubleshooting
11 1
12 hours ago
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Ian A Contributor I

Sonos Move - What a time waster

I bought a Move about a month ago. When first connected it worked fine, but then the Move started to go missing, first reporting as offline, and now totally missing from the Sonos app. It is still showing as connected, white light on, and is still accessible from Google, i.e I can play music from Sp...

Troubleshooting
86 3
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13 hours ago
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Macombmif45 Contributor I

moved Sonos connect and wont play music
Question

We have a Sonos Connect in our fitness studio.  We connect through an iPod. we had to move the Sonos 2 feet and disconnected it and reconnected it and now it will not play.  We have it hard wired to the router and connected to a mixing board.  One minute it worked fine and now it’s a paperweight.  

Troubleshooting
18 1
14 hours ago
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Huntsman597 Contributor I

sonos will not play music
Question

I have tried rebooting everything but Sonos will not play any music. It just says error

Troubleshooting
12 1
14 hours ago
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pkmamma525 Contributor I

Bream

we are currently placing Beam on a shelf of our TV stand. Sound seems good, but it won’t sit flat due to placement of cords. Anyone else experience this?  We currently have it sitting up on a couple DVD boxes under each side as the cords exit in the middle. It’s working, but seems odd it wouldn’t si...

Troubleshooting
13 1
14 hours ago
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RumorConsumer Contributor II

Updating from 10.6.1 to 10.6.2 - says up to date
Question

I am trying to do this weeks updates. My iOS app is updated and the Sonos devices still report being at 10.6.1. I hit update and it says I’m up to date. Have reset Sonos device with no change. Force quit iOS app. Same. How to get my iOS app to acknowledge, download, and apply the update? Thanks.

Troubleshooting
25 2
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15 hours ago
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GrahamWood Contributor I

Accessing my Music Library on iMac (Catalina 10.15.2)
Question

I have extended my Sonos system this week, installing a Beam into my lounge. I decided to remove my amp and CD player, and have now  transferred all my CD’s to my iMac (couple of day’s work), but the Sonos Music Library doesn’t seem to be able to see them - the Library contains many CD’s that I inst...

Troubleshooting
34 4
17 hours ago
Stanley_4 Local Superstar

Updated memory graphic

 

Advanced setups
39 3
17 hours ago
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JohnDoh Contributor I

Connect Amp cutting out
Question

Hi,    My Connect Amp often cuts out when streaming radio or music. Sometimes when it's grouped with other speakers it just drops entirely from the group and other times you get 'cannot connect'. I'm wondering if I should just wire it in to my LAN. Can anyone suggest a solution? Diagnostics 20603027...

Troubleshooting
20 2
17 hours ago
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Hrvoje Contributor I

Move Stereo Pair Bluetooth problem
Question

Hi, I have two Move-s in stereo pair which are working great. I would sometimes like to use one of the speakers in bluetooth mode (connected to Iphone). When I use left speaker (from stereo pair) in bluetooth mode everything works great. However, when I try to use right speaker in bluetooth mode, it...

Troubleshooting
148 4
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18 hours ago
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Llooxxlleeyy Contributor I

Stereo pair of 3's out of synch
Question

I have stereo pair of 3's which recently keep going out of synch.  I have to separate them as a pair, then pair them again over and over again.  Not great considering the whole point of sonos is being able to play on all speakers in synch!   Diagnostic 1455220261    

Troubleshooting
11 1
18 hours ago
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xxalanxx Avid Contributor I

Legacy Gear
Answered

I think I know the answer, but just for clarification: If I gather together my legacy units and put them on their own network, will I always be able to cast to them with a compatible app provided I don’t update after May? I don’t use the Sonos App.

Troubleshooting
28 1
18 hours ago

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