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Advanced & troubleshooting

This is the place to discuss your Sonos Hacks, advanced setup, and troubleshoot the stuff that doesn't work as you want it to.

16670 Topics

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BertoS Contributor I

Unable to connect Music using partitioned Airport as NAS

There are a bunch of discussions regarding this… which has helped me get this far but I still get the error “There is no shared folder ‘Music’ on the computer “BertoAirPort” when I enter: \\BertoAirPort\Music see attached to show how this is set up on an Apple Airport which appears as though I have ...

Troubleshooting
93 25
20 minutes ago
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Oystonout Contributor I

Recycled sonos connect by mistake!!
Answered

Hi. I've been a bit stupid and got my connect and my bridge mixed up!! I've upgraded to a boost thinking that it would replace the connect but it obviously replaces a bridge. I did the 30% off thing by recycling the connect. But now I've replaced the bridge with the boost my connect  will be recycle...

Troubleshooting
1108 15
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52 minutes ago
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evelien Contributor I

Connect Amp to Amp
Question

I recently bought the new Amp. I still have 15 days left untill the recycle mode. The only thing that I desperately need is a way to transfer my playlists from my old Connect Amp to my new Amp.   I took me way too long to make them! There has to be a way to do this?     Is there anyone that can help...

Troubleshooting
24 3
1 hour ago
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gbellmann Contributor I

Connect constantly disconnecting
Question

My Connect keeps disconnecting from the network. The device is connected to both a wired and wireless network. Diagnostics information 1800353004.

Troubleshooting
23 6
1 hour ago
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kcleary7900 Contributor I

Sonos no sound
Answered

Suddenly, my Sonos system won't play sound. For Apple Music, it shows the song playing but nothing is coming out (yes, I have the volume up). For radio on TuneIn, when I hit play, it only flashes for a split second then goes back to stopped. This problem persists on my iPhone and my hardwired iMa...

Troubleshooting
1166 3
2 hours ago
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petridish38 Contributor I

AirPlay 2 intermittent loss of sync
Question

Hi all! I have several Sonos speakers around my home and they are hardwired to my router using cat6 ethernet cable. This post pertains to me using AirPlay 2 from my iPad/iPhone to play the same media on multiple Sonos speakers around my house. I have checked as best I could for other posts related...

Troubleshooting
1413 11
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3 hours ago
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Jerofthewoods Contributor I

sonos move randomly turns on?
Question

I only bought my move 3 days ago and while it doesnt randomly play any music it randomly turns itself on after i've turned it off. My only concern is that it will jack up the battery life. Any way to fix this?

Troubleshooting
1266 34
S
4 hours ago
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Courtney Mark Contributor II

Speakers suddenly star okaying
Question

Hi,   Two issues: First; My Amazon Alexa suddenly stops responding after 2 - 3 days. I have to keep disconnecting and reconnecting Alexa under voice services - there is no apparent reason why this is happening. Second; My speakers start randomly turning on and playing music at the loudest volume (Wh...

Troubleshooting
4 0
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5 hours ago
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Ylro Contributor I

sonos play1 spotify issue

Pls refer to diagnostic # 277759948 related to the issue when I am using my Sonos App on both IOS and Android devices. It’s very erratic every time I played music, it will work for a while then suddenly will stop and notification will appeared on the apps saying “unable to play - the connection to S...

Troubleshooting
6 0
Y
7 hours ago
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MAJJ Contributor I

Beam , Sony TV and Sony PS4 issue
Question

Hi,   I have a Sony TV when i play sound from my TV box sound works on Beam, once I connect a PS4 to the TV it switches sound back to TV. All connected via HDMI , beam is to ARC port. All plugged out and redone in this sequence.  Plugged out PS4 and Virgin box, left Beam connected  to HDMI 3 ARC at...

Troubleshooting
21 2
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8 hours ago
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josejc Contributor I

Why is the "add player or SUB" feature missing from the Settings menu?
Question

My two new Play 1 speakers are blinking red.  Full disclosure: I have a Blackberry Q10, which worked fine before with my one Sonos speaker, though the Sonos controller would not update through the Amazon Appstore.  The controller can still access my original speaker, after uninstalling and reinstall...

Troubleshooting
40 4
8 hours ago
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Peheje Contributor I

Sonos turns up volume by itself
Question

Today my Sonos system turned up the volume by itself while 5 speakers was attached. I have a Sonos SL attached to LAN and WIFI turned OFF using SONOSNET.    I was using Spotify Connect and having the Sonos app open. Suddenly it started to turn up the volume gradually to max.   I submitted diagnostic...

Troubleshooting
19 1
8 hours ago
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Nommie Contributor I

Spotify playlists too long
Question

Hi,   The vast majority of our household’s use of both Spotify and Sonos are playing Spotify playlists through our Sonos system.     For years, I had no problems.  Recently, however, a few of my long Spotify playlists would no longer load in Sonos when launched in the Sonos app.  I began receiving t...

Troubleshooting
129 3
8 hours ago
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scottreisfield Contributor I

Lost cable sound, but netflix sound is still good. How do I get cable sound back?
Question

My sonos speakers and soundbar have suddenly lost the ability to play sound from cable input. The sound from netflix remains fine. How do I get the cable sound back?

Troubleshooting
31 4
S
9 hours ago
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Champsaur Contributor I

"My Data" no longer reporting Airplay 2 stats
Question

Is anyone else experiencing this?  “My Data” stats are only recognizing TV or other streaming sources, but shows 0 hours for anything coming from Airplay 2 whether I play it from my mac or iOS phone.  All else seems to work, though is quite annoying.  At time (some days) it does report what it seems...

Troubleshooting
26 1
R
9 hours ago
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alecj96 Contributor I

Beam won’t connect wirelessly
Question

I recently bought a Sonos Beam and it was working fine for a few months. But now it won’t show up on the Sonos app. The white light is on indicating it is connected to my WiFi but the speaker is nowhere to be found. My play 3 and play 1 are working fine. I have tried factory resetting my beam mult...

Troubleshooting
6167 8
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11 hours ago
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MSterling Trending Lyricist I

Want understanding of WM:#
Answered

The following information is from my System information.  I have the Beam connected to my Ethernet.  And the One’s are wireless and connected as (+LS+RS) I think everything is working okay.  But based upon what I’ve read, I thought the WM:# was supposed to represent  Wireless, Wired, or Surround bon...

Troubleshooting
27 1
J
13 hours ago
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Willow567 Contributor I

Audible Unable to Play Selected Item
Question

My Sonos Play:1 will not play any of my audio books through Audible, despite being current on updates, and multiple re-authorizations of the accounts. I can see all of my audio books and it will even play them for 3-5 seconds, before the message “unable to play selected item” pops up.  It looks as t...

Troubleshooting
11 1
14 hours ago
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psb1 Avid Contributor I

New computer will not play NAS Drive music
Answered

I have been a Sonos user for six years now, playing it every day in three different rooms with no problems whatsoever. Today I replaced my ten year-old iMac computer for a newer model and, six hours later and one hour on the phone to Sonos (costing me God knows what!) I now have no access to  my NAS...

Troubleshooting
42 4
20 hours ago
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GrahamWood Contributor I

Why can't I find Sonos in a particular room?
Question

Hi,   I have a Beam in my lounge, and a 3 in my kitchen. My router is in my dining room. I am hard wired to an access point in the kitchen (same network name and password as router) and the Sonos 3 runs off wifi perfectly. I get wifi speeds of 30+Mbps in the kitchen. I am hard wired to my Beam in th...

Troubleshooting
111 20
1 day ago
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charlynch4 Contributor II

IDAGIO and Error 701
Question

Hi, i have just signed up to IDAGIO and whenever I go to play something to my Connect Amp, I get the Error 701.  I do not have a problem if I play Spotify or Apple Music through it.  I can play IDAGIO through my other Sonos units.  Any suggestions?

Troubleshooting
5 0
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1 day ago
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cjm914 Contributor I

Activity Log
Answered

I am trying to find an activity log detailing the time/date i started a playlist. is anybody aware of such a log?

Troubleshooting
22 2
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1 day ago
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jacksonl501 Contributor I

uploading music
Answered

Is it possible to upload your own music to the Sonos app?

Advanced setups
54 4
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1 day ago
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katcain Contributor I

Sonos keeps reverting to old router
Question

I got a new router as our Google Fiber network was not doing a good job with the Sonose (skipping songs and if we were in certain parts of house not reading).  So we got a new powerful router- switched everything over last night and had to go and individually add each speaker beam etc…. SO today I t...

Troubleshooting
33 2
K
1 day ago
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Henk_1 Trending Lyricist I

Sonos Beam losing ARC connection with Philips TV
Question

SONOS setup: Beam + 2 Play1s + boost connected to a 2018 Philips 55PUS6703 TV. That is one running the 'proprietary' Philips software, not Android TV. Both TV and Sonos are updated to the latest software. The Beam is connected to the ARC HDMI and works perfectly. However, the beam is not found wh...

Troubleshooting
2230 20
1
1 day ago

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