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Advanced setups

This is the place to troubleshoot your Sonos hacks, advanced setups, and third party integrations. Be mindful of your products warranty, and that Sonos staff can't always assist in an official capacity here.

  • 2,146 Topics
  • 13,693 Replies
AjTrek1
AjTrek1
started this topic

Let's Talk Networking

HelloI’m a strong advocate of a healthy and stable network. Not just for the sake of enhancing Sonos enjoyment but also fundamentally. That...
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Corry P
Corry P
answered this question

Sonos and Mesh network

Hi @Bourney Welcome to the Sonos Community!I believe that system will work with your Sonos without issue, yes.Please note that when you add...
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ratty
ratty
answered this question

Two systems on one wifi network, with only one phone controller?

As you perhaps realise, one set of speakers would need to be factory reset and then set up afresh as a ‘new system’ while the other set is t...
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2146 Topics
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tbozoContributor I
asked in Advanced setups
Can't add a new playbar

I already have a setup with 2 playbars (including one with 2 surround and one sub) and multiple ikea symphonisk and a boost.I bought a new playbar, I’ve reset factory it. and it was not seen on the phone app. I hardwired it and then it was recognized but couldn’t finish the install as it try to update it but fail every time (instantanously error 1002) I’ve try with and without the RJ45 still the same

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Cacau25Contributor I
asked in Advanced setups
System disappearing

Sonos ARC connected wired keep disappearing from sonos system, I have 2 Sonos ARC and 1 Sonos AMP connected wired, but one of the sonos ARC keep disappearing from sonos system, what can be the problem?I am using Ubiquiti network new network new sonos devices and I even try to save the to Static IP Address for each Sonos product to avoid IP conflict but still loosing one of the Sonos ARC.

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Anonymous
asked in Advanced setups
Adding Boost

Greetings. I have several Sonos devices (Beam, Sub, several Ones, all connected in S2 app. I’ve had constant issues with devices cutting in and out, often severely, to the point that I’m considering taking them all out permanently and investing in something else. Most are wall mounted and some ones hard wired so not a simple task. My house is 95 years old with thick plaster walls, because of that I have 4 Asus routers all hard wired together (via Cat6 that runs in the basement and up to the routers) and using AIMesh which provides great coverage in my 1600sq house. Sonos “shouldn’t” have issues, but they do.In a final step, I purchased 2 Boosts off of eBay. Hard reset both. S2 app will not detect them unless they’re plugged into my router. When plugged in, S2 app detects and then says that I need to unplug them from the router to setup and then reconnect them later - click “done” is the only option. So I unplug from router, click “done” and back to the app. It doesn’t do anything to ad

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PhilippeMEnthusiast II
asked in Advanced setups
Who is the boss?

I’m trying to figure how the music is played on a system with a couple of connected speakers through a WiFi network.Let’s say in a first round that I want to play music on a single speaker. Can someone explain to me the way the stream is played to that particular speaker?If I look at the system information (Windows application), one can read ‘Associated Product: IP address’ then the list of the respective products whith their own IP addresses including the one labelled ‘Associated Product’Does that mean that the Associated Product is kinf of a master in the system? If yes what is its role and how it processes the requests from the user?I ask those question because I experience for 2 months or so frequent interruption of the music and, when I try to re-play the channel, I get a message that the system is unable to connect to the source.Any help would be appreciated.

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mack42Contributor I
asked in Advanced setups
wifi and arc connection problems.

Hi all.Just wondering if the whole 2.4ghz whfi thing, is still a problem with connecting an Arc soundbar. Really putting me off buying one to be fair, and am I correct in thinking,  if I buy the sub aswell, it will all connect ok, I have the virgin hub 5 box with fifi6.....cheers. 

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MacaattaacckkContributor I
asked in Advanced setups
reconnecting zp100, playbar, play:1and play:3

I have a number of sonos products for about 4 years.  I'm using the app with the black logo on a android phone.  I've have continued flakey problems keeping my system connected. Most are on cat5 connections.  I can't not reconnect even with a system factory reset.  There is a compatibility list on the Help but does not list my products.  Have they all been made obsolete?If not, how do I update or reconnect? I've followed the provided instruction many times over... so it has to be deeper.Thanks. Peter.

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BettyBoopContributor I
asked in Advanced setups
why is Sonos wanting us to go back to wired speakers?

I have never experienced a better argument from the company that makes Bluetooth speakers to their consumers… Go back to wired speakers. We can’t even get our app, right.. let alone no relationship with Apple at all..can I #EveryProductAndConcernAtThisPoint..do something!!!!God grant me the serenity.

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Bmang11Contributor I
asked in Advanced setups
Using 2 Rays connected to an outdoor TV

Thanks in advance, my searches left me more confused than when I began.  I have a RAY connected to an outdoor TV setup over a hot tub. The jets are loud and it’s tough to hear when they are on. I bought another RAY to get more bang. My question is… there is only one optical port on the TV. If I get a 2x splitter and hook both bars into that will it make both of them work simultaneously?

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alex_74Contributor I
posted in Advanced setups
2 wifi networks and one old gen 1 play 5

Hi,  I have two Wi-Fi networks one in the house and one in a garden room.  I’d like to connect my very old play 5 gen 1 to the garden room network but having issues doing so.  I believe I need to use the old s1 app to connect, but it doesn’t let me link the device via Wi-Fi or Ethernet cable.

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LauadibobContributor II
posted in Advanced setups
Sonos - you broke it, you fix it…

Dear Sonos - as a pro user, and former beta tester, you have destroyed any confidence that I have in recommending - or for that matter procuring and integrating your products into my client projects.  As the saying goes, “you break it, you buy it”. You need to fix this ASAP! 

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TomG2688Contributor I
asked in Advanced setups
Line In

Has the uncompressed option been removed from the line in settings or am I missing something? I can only see automatic and compressed.  Will Sonos being this option back?  

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dbdubContributor I
asked in Advanced setups
Sonos Move 2 - to pair or not to pair

I have 2 Move 2 speakers that I’d like paired on some occasions(to play in stereo in one room), and separate on others when wanting a single experience when traveling from room to room.  Any idea’s on how to quickly manage this without having to unpair both speakers each time?

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FabianRContributor I
asked in Advanced setups
Sonos 300 + T1 Evo Vinyl Player

Hi community.I have a Sonos 300 and bought a Pro-Ject T1 EVO and a Sonos Line-In Adapter. Now I realise that the cable doesnt connect, as the T1 Evo has a RCA Cable outlet with black+Red but the Sonos line in has only 1 opening and it also doesnt fit.What do I need to get to make this work?

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JureidiniContributor I
posted in Advanced setups
New App Update Killed The Experience

The new update hindered functionality. There is a 5 second lag for every command, it's not as responsive, and has connectivity issues. How can I undo?

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cranneberry2Avid Contributor III
asked in Advanced setups
Speakers not working in one room

I have an old Bose system of built-in speakers--4 zones.The system is now controlled by 4 Sonos Connects. 3 of them are connected to a pair of speakers in each of 3 different rooms. I control on/off and volume through the Sonos app, either on my computer or on my iphone. These are working fine.The 4th is in my Main Room, with 4 sets of small speakers placed around the room. I have a Bose remote control which gives some flexibility (volume, surround sound). Here is the snag...no matter how many restarts I do, I cannot get these speakers to play. In the past, when I had this problem (often), restarts always straightend things out. (BTW--what I would really like to do is somehow bypass Bose...I would be very happy to set surround to ON and volume to medium, lock it all in, and then control the room only with the Sonos app, the way I do the other 3 rooms.)In case it matters, the other components connected to the system are a Sonance 12-50 and a Panamax MR4000.I realize that this is more of

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PDX333Contributor I
asked in Advanced setups
Two Sonos systems at two houses - app just deleted one

We’ve had two Sonos systems on the same app (S2) for 4 years - two separate residences. With the latest upgrade, we’ve had nothing but problems.  Slowly working through the issues, but recently, the second residence has completely disappeared from my set up.  I’ve googled this and it tells me I need to set up two separate apps, and this just doesn’t make sense.  Would love someone who has experienced this to help me resolve this issue.    BTW… I absolutely hate the new app!  I certainly hope you are working on the fact that it’s no longer user friendly.  I know change is hard, but this was a disaster implementation.  

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NorthfarmAvid Contributor II
asked in Advanced setups
Using Sonos with NETGEAR Tri-Band AX5400 Whole Home Mesh Wi-Fi 6 System (RBK763S)

Hi there,I’ve ordered a Netgear Tri-Band AX5400 Whole Home Mesh Wi-Fi 6 System (RBK763S).  I’ve been wanting to improve wifi coverage for sometime and there was a good sale. I’m also using Starlink (original round dish and router).  Plan is to replace the Starlink router with the Netgear. I currently haven’t experienced any of the difficulties others have with recent Sonos updates. Everything has worked fine for me. Given the recent issues though, anyone using a similar setup?  Any issues?  Appreciate any feedback 

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kevindanglocContributor I
asked in Advanced setups
Connect eARC to sound bar or AVR

My current setup is TV to eARC sonos sound bar and sonos AVR with 2 passive speakers as surround sound.I just discovered sonos AVR having an eARC as well. my questions are:Should i connect TV to sonos AVR by eARC instead of sound bar? If it works, is the sound better than the other way?Thank you in advance.

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OCIContributor I
asked in Advanced setups
Sonos Port Setup

I am trying to set up two Sonos ports on my work network via Cat6.Tried setting up with Sonos app on phone, the app can see the device (MAC) listed but when it goes to add to new system it times out and says no new deices can be found. Tried different ports on our switch.I factory reset the devices. Tried 3 different phones (iphone and Android). Im using the right (newer) Sonos app.Sonos support was little help after 2 hrs on the phone. Our network people say that the firewall is not blocking any of the Sonos ports and here are no outbound access filters in place. We have LAN to WAN without any inspection or filtering in place. Im not sure where to look on my network. The older system we had (not Sonos) was working well until the service went out of biz and that didnt require any advanced setup. My snag is setting up through this app!Any advice?   

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Davefowl3rContributor I
posted in Advanced setups
Set up problems with new hub

Hi guys, first post. I've owned a beam 2, sub mini and a pair of one xls for surround, for about 18 or so months now and I've never had any problems at all with the system. I've always had sky Internet and hub but this week I changed over to EE/ bt's Internet and hub and this is where my problems have started. I  manage to find the beam xls and sub on the app but when I try to add them to a single room it creates multiple rooms with each product separate, it asks me which room I'd like to add each item to but when I select one room it just creates another one. It also takes a long time to find each speaker. It gives me the option to create a surround pair of xls but when I try I just get this message (picture attached) I've reset each speaker and I've also reset the app and the bt hub but it makes no difference at all, I've even turned off the 5g setting on my router but that turns my phone Internet WiFi off so I have to factory reset. I've connected the beam up with a ethernet cable a

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speynicContributor I
asked in Advanced setups
changing broadband provider

I’m researching broadband providers as my BT contract is about to expire. When I joined BT I was given a smart hub 3, which I could not link to the Sonos. Eventually BT gave me an old hub, which has worked. We also tried to link a TPlink system to extend the signal. Our house is 3 floors with foil back plasterboard providing good insulation. Can anyone provide simple practical advice for someone who is not technically minded before I cancel our contract and then find another supplier is going to provide a router that is incompatible with the Sonos system? Current top contender would seem to be EE as they are now in partnership with BT. 

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jykencomContributor I
asked in Advanced setups
best mesh for sonos

What is the best mesh network for SonosI need large coverage and seamless Sonos connection even if I move my roam from house to the yard.

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mgfranoContributor I
asked in Advanced setups
Upgrading to Sonos system, how to integrate 2 new Amps with tv and existing ceiling speakers in 2 rooms

I am replacing my current system (dumb tv, a/v receiver, subwoofer amp) with a new smart TV and Sonos system. Existing equipment that I plan to keep are DirecTV box and 4 ceiling speakers in TV room (center ceiling speaker in front of tv and subwoofer are also present, but not planning on using due to limitations of new planned setup as it was explained to me).  I might re-add a subwoofer down the line, if not too costly and easy to integrate into new planned setup.  TV is currently connected behind wall to to a/v receiver, which is connected to DirecTV box, ceiling speakers, subwoofer amp, etc.  That is zone 1.There are also 2 ceiling speakers in kitchen, also connected to a/v receiver in TV room.  That is zone 2.I received a quote that was a little pricey, so planning to take on the project myself to save on labor.  Using the quoted parts list, I have purchased 2 Sonos Amps for the 2 zones. Also on the parts list is a Binary Audio Return Extender for HDMI ARC and S/PDIF (Binary B-260

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Rob250Contributor I
asked in Advanced setups
changed internet provider

Changed my internet provider and unable to accessgo to system settings on new update (S2)Tried switching everything off, deleting app/ reinstall Has anyone else been affected by this problem I know that there is major issues with the new broken update Is there anything that I can do apart from getting rid of my Arc/sub gen3 and 3 one sl’s Thanks 

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otongContributor I
asked in Advanced setups
Sonos one -> proxy wifi

i have wifi that must use proxy to works.how to make my sonos one can connect with proxy in windows or android? if no workaround, well thank you in advance. 

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